create a change calendar
can I manually create a change calendar that includes blackout dates, project go-live dates, etc...?
Forum Posts
Resolved! Is it possible to enforce unique approvers across different approval levels?
Hello everyone, We have a multi-level approval process for Normal changes, ranging from Level 1 to Level 3. If a user belongs to both Group A and Group B, and they approve a change at Level 1, we want to prevent the same user from approving the chan...
Creating subtasks in Workflow with own workflows
Hi, I have a RITM process that creates subtasks to collect documents (basically, eight different Task subtables for various documents, some subset of which are needed each time through). Simple enough. But, then I need to make sure the attached doc...
Requested Item Stage approved to request approved automatically in servicenow
I have a scenario where if i am sending a approval by custom action (using sysapprover_approval) table then the requsted item stage (sc_req_item.stage) is being shown as request approved why is this happening how can i prevent it from happening. ...
Resolved! Conditionally Make a Guided Tour Available based on User Role or Group
Hello, I am looking to create a separate tour for our "ITIL" users on our new Employee Service Center portal but also need to have a tour specifically designed for "non-ITIL" users who do not have a "role" on their profile (basically, the "Everyone" ...
How to have sign option on catalog item or record producer in ServiceNow.
HI team,I want to have a option to add user signature in catalog item .Is there any option ? or should I have integration with docusign to get signed document?My plan is to have some option on catalog item to get user sign and then use it as documen...
automatically creating problem based on incidents
Hi,I am new to service now .I want to create a problem record automatically based on incidents.for example if there are 10 incidents of same type then i need to convert that incident to problem automatically is it possible ? if yes please reply to me...
I want to implement E2T (on based on specific requirement)
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
RITM Stage Set to "Request Approved" at Creation
Hello Community, I'm facing an issue where, at the time of RITM creation, the stage is immediately set to "Request Approved" from "Waiting for Approval". Additionally, the activity log shows that the update was made by the user who opened the reques...
Resolved! State field read only in problem sow
Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?
How to create new Personal Servicenow Developer Instance(PDI) step by step?
How to create new Personal Servicenow Developer Instance(PDI) step by step?
Resolved! Bulk user selecting in catalog item through excel sheet importing
Hello Everyone, I have one requirement,In catalog item having the Requested for field and it is a list collector type abd reference table is sys_user table.But suppose at the time selecting 100+ user it will take time ,so in place of this cl...
Regarding updating field on knowledge article
Urgent!! Hi , I want to update the knowledge article category and other fields of published articles. Challenge is that there are 700+ articles and values to be updated are also different. I was trying to achieve this with the transform map adding tr...
Resolved! Using Catalog Task Variables in actions in Flow
Hi, I am at a loss on what to do. I am working on a flow where after approvals, a catalog task will be created. This catalog task is for the fulfillment group (I am assuming) and it will contain variables that the group should edit. These variable...
Reporting
Hi All, our client wants a report where they should view all the incidents and sctasks along with their variables. we have a record producer to create incident, that form has 70 fields. sctask has their own vairables. we are thinking to create a cust...
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