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Forum Posts

ServiceNow Enablement Slides

Hi, I search for a slide deck which explains the basic servicenow features, the basic ITSM modules and CSDM/ CMDB, roles and groups, flow manager, and similar things from the service now fundamelntals training. Every help is very much appreciated! 

Email not received

I have an email that is being sent out to the Change Request Opened By and couple of email addresses in the CC which are mailboxes and group. I see in the instance emails are in sent state but users are not receiving them. I checked their email rules...

samadam by Kilo Sage
  • 494 Views
  • 5 replies
  • 0 helpfuls

Resolved! CAB Workbench (Approve /Reject Button not visible to CAB Manager)

Hello everyone, Our requirement is to enable the CAB Manager (as defined in the CAB definition record) to Approve or Reject changes during a CAB meeting.As shown in the attached screenshot, when we impersonate the CAB Manager and start the meeting, w...

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Yogita11_ by Tera Contributor
  • 981 Views
  • 5 replies
  • 1 helpfuls

Platform analytics

Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards

Merge PDF attachments server side.

Hello All,I have a requirement where I should merge 2 PDF files : one is the document attached by the requester on the RITM and the other is the approval trail that I generate at the end of the approval process (containing information about the appro...

SLA not visible

Hi Team - in my org DEV environment i am not able to view the SLA. Under the SLA (in the bottom of the page) it shows there is SLA attached but its not visible.I clicked on 'All' or remove the conditions but still it shows blank.Under 'Related link' ...

rahulchhibb by Tera Contributor
  • 271 Views
  • 2 replies
  • 1 helpfuls

Resolved! survey satisfaction for request module

Hello can anyone help me for build this survey satisfaction trigger. (I would like to send an email survey to the requester after the closing of a RITM to assess the quality of the work. And check that a survey is sent 30 days after closing).i know t...

ahmed-24 by Tera Contributor
  • 544 Views
  • 3 replies
  • 0 helpfuls

on submit client script is not working

Hi All,  onsubmit client script is not working function onSubmit() { var gr = g_form.getValue('action'); if (gr === 'sharing') { alert('Chandan Patra'); return false; // Prevents form submission } return true; // Allows form submi...

chandan2212 by Tera Contributor
  • 569 Views
  • 5 replies
  • 1 helpfuls

SFTP INTEGRATION ERROR

com.glide.db.impex.datasource.DataSourceException: java.io.IOException: Problem opening a handle to remote file: /home/OUT/BFL_ETB_Movement_File.csvIm facing issue while integrating SFTP through Data Sources .Need help with the same.@Ankur Bawiskar @...

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