Triggering a notification to child
Hi all, I want to trigger a workflow. When the changes are made in the parent form fields. Then the approval and notification has to trigger to the approval group in the Child. How is it possible?
Forum Posts
Universal Request number populated instead of Request number
Hi, We have implemented Universal request by installing the plugin (Plugin id: com.snc.universal_request) in our instance. We have attached that to a particular item which means if any request is raised for that item, then the universal request will...
Not able to delete RITM using Click a UI action test step of ATF
I’m trying to delete a Requested Item (RITM) record in ATF, but I’m running into an issue with the delete confirmation popup.When we manually click the Delete UI action on an RITM form, a confirmation dialog appears (Cancel / Delete). However, in ATF...
Notification content is not showing up when clicked on bell icon on Service Portal for some persona
Notification content is not showing up when clicked on bell icon on Service Portal for some persona Where exactly to look to resolve it.
Resolved! how to create 2 auto generate sequence number fields in single table?
Requirement- I have a table 'test' and I would like to create 2 auto generate number fields. For ex: 1st-> test00001 (default)2nd- > currentyear/01, currentyear/02 and so on should be auto generated based on certain conditions. Can I have 2 number ma...
Unable to change column order in List Collector– Display field always first
Hi All,I have a requirement in a Catalog Item where I am using a List Collector variable referencing a custom table u_new_device.This table has two fields:u_application (set as Display field)u_business_serviceIn the List Collector, I have configured ...
Resolved! Approval record not triggering in the change request form
Hi Everyone, In our development instance, I have admin access. When I impersonate User X to trigger approval records for a Change Request, the approval records are generated, and I am able to move the Change Request to the Authorize state. However, w...
List Collector Variable on Record producer
Hello, I have created a List collector variable on Record producer which gets data from a Custom table. The custom table have default ACL's which were created during table creation. The list collector values are visible to Admin but not to the end Us...
Resolved! Problem Priority not updating when impact and urgency are changed
I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?
Close a Change Request by REST API
Hi guys, I’m trying to close a Change Request via REST API and I’m struggling with state transition behaviour. I’m using:PATCH /api/sn_chg_rest/change/{sys_id} Payload:{ "close_code": "successful", "close_notes": "Closed by API", "state": "3"} Th...
Resolved! Configure mandatory fields on an incident form (Task 2) ITSM Simulator
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
Major Incident Management (MIM) process reporting/ flow
Hello, We already have MI setup however I was wondering if there is any out of the box functionality that would allow us to report against MIM incident. Are there any flags (time-stamps) set on a ticket that would allow us to start reporting and th...
Report for VA agent availability
Hi, we have a requirement to get a weekly report that shows how long an agent has been available for over the week. I know the stats are stored in awa_agent_presence_history but how can I use that data to get a report to show how long they were avail...
Create a custom variable and they want to display three old incident results based on short desc
Need to create a custom variable and they want to display three old incident results based on short description words can you anyone help me please.
How to copy incident Affected user to Catlog item Requested for?
Hi,I need to Create a Request from an Incident by using context menu(UI Action), but when I select any catalog Item Requested for is not getting auto populated(same as incident Affected User). I have written one BR but it seems not working. BR: Cop...
