Incident created through virtual assistant
Hi Community, When the incident was created through virtual assistant. Can they submit request without giving the mandatory fields? Regards,Tulasi
Forum Posts
Number of rows removed from this list by Security constraints: 20
Number of rows removed from this list by Security constraints: 20
How to configure different SLA response and resolution times for P1 incidents on weekdays vs weekend
I have a single support team that works both on weekdays and weekends.I need to configure different SLA targets for Priority 1 (P1) based on the day:RequirementsPriority = P1Same assignment groupBusiness elapsed time SLAsSLA targetsWeekdays (Mon–Fri)...
Issue Type ID not populating
Hello, I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...
Best Practice for Retiring SLA Definitions to survive SLA Repair?
Hi Community, I recently ran a test in my PDI regarding the "Repair SLA" function and data preservation for retired SLAs. I wanted to share my findings and ask for advice on the long-term lifecycle of these records. The Scenario:We are replacing an o...
Connection error between ServiceNow and Sailpoint IdentityIQ
We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...
How to restrict duplicate ci creation on cmdb_ci_server
Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks
Query business rule help
I am trying to run a query business rule to check on multiple conditions which works one way or the other.If I run the Ismemberof condition or the qc and/or condition within query BR separately it works. But when I try to combine both to check, only ...
Resolved! You do not have permission to create a label in Virtual Task Board error
Hi Team, You do not have permission to create a label in Virtual Task Board error. I have checked Create ACL error on vtb_board_label Not have any roles, what else needs to check
Resolved! How to Auto-Populate Fields in ServiceNow Mobile Input Forms
Autopopulate Fields in Mobile Input Form Key points covered:How to use Mobile Callable Script IncludesAutopopulating fields in Mobile Input FormUse Case:Populate default Assignment Group in of the Field in Mobile Input form. Steps to Implement:1. Cre...
How long can we delegate the user to other person
Hi Community,For how long can we delegate a user to another person in ServiceNow? This is for approval of Business Service Owner in change requestThanks, Srinivasu Sagiraju
Same flow triggered by multiple records at the same time resulting in incorrect update
Hi Everyone, We have a flow which runs on sc_task table and in one of the steps the flow is checking if the allocations available on an alm_license record then it will reduce the allocations by 1. This functionality is working fine but it doesnt wor...
Knowledge articles
Guided Learning: ITSM fundamentalsHi, I can see that when we attach a knowledge article on tickets it gets attached to customer comments which is visible to the users. The End user articles visible to the users will definitely help them however the S...
Resolved! How to enforce mfa for local login users
Hello Everyone,How i can enforce mfa for the local logins in servicenow?@Ankur Bawiskar any idea?
Resolved! Technical error message on Virtual Agent for external user
Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...
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