Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...
Hi,We have an "out-of-the-box" instance that I am not so sure was set up "out-of-the-box." Specifically, the act of creating an incident from an email. The inbound email action for this is disabled and incident creation is handled by a workflow where...
Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role. Is there a reason why I can't remove the agent_workspace_user role from itil?Every time I remove it form the slushbucke...
What is the method for presenting variables or fields in a side-by-side format at catalog item? Thanks Ram
HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...
Create Servicenow report with list of users who has itil role but not a member of any group . I am looking for filter conditions . Please confirm if this can be done without background script
With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?
Hello Team I have a requirement where user is asking to by default open Welcome to the walk-up check-in Schedule an appointment tab as OOTB it opens in Join the queue tab and we don't want to touch OOTB widgets as it might create conflict during upgr...
We have two groups that grant the ITIL role and I am trying to find a way to report on users that have the ITIL role, but are not part of either of those two groups. This way I can see if it's coming from a different group they are a part of or had ...
Step 1 – Select the Service Operations WorkspaceOnce UI Builder is open, you will see a list of available workspacesLook for "Service Operations Workspace" from the listClick on it to open itThis workspace is specifically used by service agents and ...
We are currently using both the employee center and standard navigation UI. We want to direct users with ITIL role to the standard UI while directing non-ITIL users to the employee center when they click on the link that comes in the email notificati...
We are unable to translate 'fulfillment' stage coming from flow designer, translations in sys_choice table is already there, can anyone help here?
Hi everyone,I’m validating a scenario between two ServiceNow instances (Instance A and Instance B).Current Issue:Emails sent from Instance A to Instance B are going to JunkThis is due to the header: X-ServiceNow-Generated: trueInstance B is filtering...
We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...
Hi Currently, when the request has been submitted in the service portal, it will be redirected to request summary and will show the RITM fields like "request number, item, stage". But as part of recent requirement, need to include some more fields l...