Resolved! Hide/Show related list tab
Hello Community, How can I hide/show a particular related list for a certain group/user
Forum Posts
How to find the block tiles in servicenow
Hi Community, We have a dedicated client-facing portal accessed through the URL format productionURL/clientprojectname. When we open this portal, it displays multiple widgets organized into separate sections, such as the blocks shown in the screensho...
Activity Formatter issue
Hi all, I have an issue where for one user he did something where now when he click on activity stream icon in form it opens up on the right side of the window and not redirects to the activity below, how do i fix this
Flow Designer executions stuck approvals not triggering.
Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.
Is it possible to provide iframe in spModal?
In portal, I had a sentence.. when I clicked on it..a popUp needs to open ... in that I want to show some website.. ex: w3 schools website... so what should I need to write? HTML <div> <p ng-click="c.clck()">Click here to open Popup</p></div> Client...
Resolved! Can't amend destination in Homepage Destination Rule (Xanadu SOW 6.1.4)
Has anyone had an issue in SOW 6.1.4 where you cannot amend the destination URL even as an admin and I'm in the right Application Scope, the field just remains greyed out, been through the usual rules and policies etc but can't see any reason why. W...
How to Populate CIs with Their Respective Classes Based on Subcategory
I want to automatically populate Configuration Items (CIs) based on the appropriate CI classes, where each CI class is determined by the selected Subcategory. Kindly suggest the best approach or recommended solution for implementing this functionalit...
Dashboard Interactive Filters
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
Not able to edit SOW form for Knowledge Article
GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...
Dependent Interactive Filters in ServiceNow Dashboard
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
Resolved! How to restrict updates on “Closed” Incidents in ITSM?
SpoilerHello Community, We have a requirement in ITSM where once an Incident record is moved to the Closed state, it should become read‑only for all users except Administrators. Currently, users can still update fields after closure, which is causing...
OLA triggers on every ticket update?
I am trying to make per assignment group OLA to track initial response times across assignment groups. I made one with the following start conditions: Active=trueAssignment group = my assignment groupPriority=1Assigned to is anything Set start to u...
Editable catalog reference variable
Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...
Resolved! related list
I need a related list on Incident form. It should only list emails that the subject starts with P2 for that incident. if now emails we dont want the list to show at all
Dynamically Sending Multi-Row Variable Set RITM Data via Email
Hello Community, Have any of you ever encountered a situation where you need to send a collection of information organized in a multi-row variable via email? I recently tackled this challenge and wanted to share my approach. Typically, when we discus...
