BackgroundDisabling an assignment group in ServiceNow is not a simple deactivation action. Assignment groups are deeply embedded across the platform and are referenced by both operational data (open work) and configuration logic (automation and routi...
Hi all, I wonder if associating multiple services to a single service request is a best practice and why or why not.E.g. 3 service requests to add a user to a specific group have been created for 3 different services and for each one the flow can be ...
Hi All,We have observed an issue in the production environment where empty or blank user records are being created. These records appear without sufficient user details and are subsequently being set to Inactive (Active = False) after approximately o...
Hello, I have a catalog client script that should display a message when a check box is unchecked after being checked. When the box is unchecked, the error message should show This is the script I have so far: function onChange(control, oldValue, n...
I haven't found any formal documentation on the wiki about calculated fields. Could someone please direct me to an article that I missing or are the plans to create an article for this?Thanks,Scott
Hi Team, We are using ITSM professional. We have a requirement to add watchlist option on the esc portal under my request search option where we can find the open request and close request. PFA snip for your reference and assist us. Thanks & Regards,...
Hello All, Is there any documentation available for integration with Microsoft Entra ID/Graph API to generate TAP (Temporary Access Passcode). There are resources available to retrieve User profiles and group Information using Entra ID/Graph API, but...
There seems to be an issue with a subflow after the Xanadu upgrade. We use a subflow to Create a Catalog Task consistently, adding variables, Due Date, and other attributes. We input an Assignment Group to that subflow for the task to be assigned to ...
I need to configure a CAB approval group based on the country of the requested_by user. I have defined several conditions, but I’m encountering an issue: the system always selects the first condition when it matches, and if it does not match, the CAB...
script used : Hi, please find me a solution for the below query. var ga = gs.getSession().getTimeZone(); gs.info('userTimezone'+ga); var cor = new GlideRecord('x_novrp_it_it_change'); ...
Hello, I'm looking at using the integration in the below documentation to sync walk-up appointments with the user's Outlook calendar: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/setup-walkup-msoffice365-cal-integ.html I...
I have looked through dozens of community articles but I cannot seem to find any answers or solutions around the refresh token. Presently we are required to manually go into the connections within the Integrations section of flow designer and request...
Hello all, I’m currently planning a ServiceNow (new) implementation with focus on Employee Center, ITSM, and ITOM. I’m trying to understand which Success Pack would be the best fit for this type of project - searching in MyNow I get 8 relevant ITSM ...
i created one single flow for knowledge table here knowledge is the parent or extended to this : custom templates . while flow running its working for only one template i.e. knowledge only but not working may i know the reason and could you share...
Hi Team, I need to hide the save button in the feedback survey form available in the Service Portal. How to do this? The existing out of the box script is read-only.Regards,Sofiya