One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...
Hi there, we are recently live in SN and someone asked us if we can just create a CI called "All workstations" or "All Servers". The reason is when they patch or do large scale updates, they are not sure what to choose for a CI since we make choosing...
What does natural language query allow you to do on a list?Speak to the condition builderOr automatically select a filter based on keywords.
Hi everyone,I'm working with the CSM module and I have a specific scenario: Currently, when a Case is created via the CSM Portal for one specific Account, it is being automatically routed to a specific assignment group.I want to remove this rule so t...
datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table is reflecting as 23 hours+ when I use a configuration field to report on difference between the time the request was submitted and approved. Why is that so? and ...
Adding Active is true as filter in related list entry...but not applicable to all users.What could be the reason?
I know that there is a Company field on the Task table.When I create an Incident and set the Caller, the Company field on the Task table is automatically populated based on the Caller’s company.However, I could not find any out-of-the-box Business Ru...
Hi All,I have requirement to minimize the logging information in Prod for better optimization.so i have created a system property and set it true and created a script include to call that system property , inside what generic gs.log stmt can be given...
I hope this is the right place for this.We have a user that has started getting these on each Incident they view:Part of the query on sys_choice has been ignored because of insufficient access for 'query_match' operation on sys_choice.name Part of th...
I have created an outbound rest message to get the token. When i click on get oauth token it says oauth flow completed successfully.I have selected authentication as oauth 2.0 and given all the details like client id, client secret, grant type: Clien...
When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes as type
Hi,How to block “Re:” email threads from creating new tickets in ServiceNow?When a reply email (with “Re:” in the subject) is received, it should only update the existing record.If no matching record is found, it should not create a new ticket.Can an...
I want to perform different server actions like approve, reject, or close from the same widget.Question: What is the best practice for using input.action in Service Portal widgets
Hello I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why. That field is not editable. Guys, please suggest something. Field : Job title.
Hi All, Can someone please suggest why the below criteria's script is not working. my requirement is, ABC catalog should not be available/ visible for 'User criteria country' and for users with Job Code 'J04437 or J15505' and having ISO Code as 'MEX'...
