Using the Story table track the number of times a story state change
Using the Story table track the number of times a story changes from Ready for testing to Work in progress.
Forum Posts
ITSM Use cases for document management
Hi,We have installed the document management(com.snc.platform_document_management) plugin and we want to utilize for ITSM. I need help in identifying the use cases where we can utilize this document management. Can you please share the reference lear...
Parallel Approvals with Flow when group names & number of groups is dynamic
Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
Flow is showing as waiting for catalog task
Hi everyone, I'm encountering a problem with the flow. When a catalog item request is submitted and a RITM is generated, it creates five tasks in parallel. However, even after I close these catalog tasks, they continue to show as "waiting" in the flo...
CAB Workbench :: How do I send meeting invitees in advance
Hi All CAB Workbench :: How do I send meeting invitees in advance to the Board Members to book their Outlook calendars in advance. Is there any notification which goes out from ServiceNow. Please provide screen shots for the solution. ThanksSuman
Resolve UI Action to hide for a custom field value on Incident form
Hello,I have been tasked to have a custom field called Security approval on incident form.When the Security approval is selected as "Rejected", the user cannot close the incident. The RESOLVE button on top of the form should hide.I have UI policies...
Resolved! Cannot edit in read-only editor
I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?
First Contact Resolution
I was recently asked to start tracking first contact resolutions. Our current workflow is that almost everything starts as an interaction - emails, phone calls, chats, etc. From there, Tier 1 will attempt to resolve it from the interaction, otherwise...
Resolved! DevOps Change Velocity
Hi Everyone, Just checking if anyone has successfully rolled out DevOps Change Velocity with ADO integration. We have been trying to get this working for several months now but encountering issue after issue which has resulted in multiple Hi tickets...
User administ
Hello Everyone, iam trying to add users to the groups in UAT instance, but users are not getting added to the groups. but iam able to add them in other two instances, can anyone please help me on what the issue is ? Thanks
Resolved! How to Render Custom HTML in Workspace Modal
I’m working in UI Builder (Next Experience) and need to display some custom HTML content inside a popup or modal.In the classic UI, this was typically handled using GlideModal and UI Pages, but I’m looking for an approach that works well within Works...
Creating a Dynamic Catalog item
Hi All, I am new to ServiceNow Administration, and one of my first projects is to streamline a process with a new catalog item. We have a process where staff are allocated to rooms using codes. These allocations need to be changed fairly regularly (s...
Rejection comments are not attaching in the email notification
Hi Team, Rejection comments are not attaching in the email notification for Requested Items Approver has added Rejected comments, but it is not showing here
Is ServiceNow variable supports the URL link Blinking
I have a Rich Text variable in a Service Catalog item where I display a URL. I would like the URL to blink when users open the catalog form so that it grabs their attention.Is it possible to make a URL blink in a catalog item. If yes, could someone p...
scripted rest api issue
Hello All,I have created a ouath and one scripted rest api for incident updations.I am successfully able to generate the tokens and when i call the scripted rest api sending the authorization with Bearer and the tokenBut still i am receiving the belo...
