An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
I have order guide which includes both hardware and software request item.I have requirement that need to hold the software request sctask generation until the hardware request item completes.I need to write a wait for condition in software request w...
Hi Everyone, How to create the relationship between these tables Project Task,Change Request,Outage and M2mChange, screenshot attached below: Thanks & Regards, Abbas Shaik
Hi Guys,We have see an issue when users access reports.Here is the error:Security constraints prevent saving reports - displaying report as read-only Access to this content denied based on report_view field ACLs.May I know why this is happening.
Hi, I am trying to create an ATF script to order an item from Service Portal. There is one mandatory variable which needs to filled to order an item. The choice list of variable values are not coming up for that variable.I have tried using the "set c...
Hi All Because of import data and incorrect transform map the knowledge article numbers have been duplicated so as example:I have two totally different articles but they have the same Number.As a proposed solution I received this one:https://www.serv...
Hello All, Do we have any process or best practices around re-opening the closed request. This is necessary when the request is closed without completing the fulfillment at the satisfaction of the requestor. Please suggest. Regards Saranesh
Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request
Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables? Thanks!
Hi all,I’m trying to make Close notes and Cause code mandatory only when the Problem Task state is in "Work in Progress".To achieve this, I created both a UI Policy and a Data Policy.However, I’m running into an issue:As soon as I click Start Work, t...
Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...
Hi Everyone,I am calling a third-party API that returns a PDF file in the response. I need to attach this binary PDF file to a RITM record. Below is my code — it creates the attachment, but the file content is not being added correctly.(function exec...
Hi Team,I’m facing an issue with a Service Catalog reference field.Issue:A normal end user (no additional roles like itil) is not able to see any records in a reference field pointing to cmdb_ci_service on a catalog form.The field is visible, but whe...
Hi Community, How can we know all the outbound email address in ServiceNow instance. Regards,Tulasi
Hello community. One of the fields present in a catalog item contains sensitive information and the client wants us to remove it from audit history. Is there a way to disable auditing for catalog item variables? I found the 'no_audit' attribute solut...
