How to disable Toggle currency feature
How to disable Toggle Currency. i want to disable this feature
Forum Posts
How to retrieve Multi-Row (MRVS) values and include them in the RITM or Approval Description
Hi Everyone,I have a requirement to include the values from a Multi-Row Variable Set (MRVS) in either the RITM Description (sc_req_item.description) or the Approval Description (sysapproval_approver.description) when a catalog item is submitted.I kno...
Attach attachment in incident from SOW
Hi, In the Service Operations Workspace, when I attach a Knowledge Base article to a Major Incident using the bell (Notifications) icon on the right-hand side, a message is automatically posted to the Work Notes of the incident.(In the activity secti...
Remove few attributes from widgets while using it for in variable of catalog item
Need to remove few attributes from widgets while using it for in variable of catalog item, I have created custom widget from OOB "SN Desktop Filter " cloned. I want to remove few field from it. Can we remove it for specific requirement.Thanks.Pratik...
Configuring a new article template
I am working on configuring Knowledge Center workspace and one of the issues I'm running into is with a new article template. I've created the new template, and when I attempt to create a new article from it, the left hand details section does not po...
Resolved! Unable to see the core plugin code for SNC.KnowledgeHelper() - in the knowledge center workspace
I am unable to check this core code - SNC.KnowledgeHelper() - that comes along with the plugin in the knowledge center workspace. I need to know what the functions canread(), cancontribute() and getUserKnowledgeBases() are checking, as we are suing ...
Resolved! How to set dynamic reply from email address when replying to email from the ticket
I have a requirement when incident application is x then when anyone reply to an email from the ticket should send from email address y but else it should send from SMTP email address. For this I have created a reply sent email client template and i ...
Resolved! Best practice to redirect only the Admin role from OOB Service Catalog module to the Service Portal
I have a requirement to modify the OOB Service Catalog module under Self-Service.Requirement:Users with the admin role should be redirected to the Service Portal catalog homepage.Users with the itil role (and other non-admin users) should be directe...
Need help in inbound email action
Hi Team can any one please help me on this below requirement For ' Request Help ' catalog item - If a request is coming from an email : --- User from Email address that is being sent from .- if a user is not identified user requested for - if a...
Opened by field remains blank for Request/RITM created via inbound email — Flow Designer script not
Hi all, I'm trying to fix an issue where the Opened by field comes up empty on Request/RITM records created via inbound email for a specific catalog item ("Request Help").Setup:Catalog item "Request Help" uses a subflow named "Generic - Request Help:...
Resolved! Changing a user's notification preferences - error
Hello SN Community! I am a system admin and I am trying to change a non-itil user's notification preferences as it is set to not receive messages. I have tried to impersonate them and change the Preferences but I get an error that reads: Update Err...
Resolved! Automate AQI Checklist - Knowledge Center on ServiceNow
Hi all, Is itpossible to automate the activity of performing AQI checklist for knowledge articles, becuase the feature remains underused for a knowledge repository of 11000+ articles if we as Knowledge Managers want to score the articles and seems pr...
Schedule.duration() always returns 1970-01-01
Hello everyone,So I have an issue with a business rule I'm writing.I need to calculate the difference in days between three date/time fields and set the values in other fields.The problem is that I have a schedule to follow, but using the schedule.du...
Resolved! Configure Different SSO Providers for Employee Center and CSM Portal
Hi everyone,I'm looking for guidance on configuring different SSO providers for two different portals in ServiceNowMy goal is to ensure that users accessing each portal see only the relevant SSO option and are redirected to the correct Identity Provi...
Resolved! Side Bar discussion - Refresh Impacted Services messages
We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those mes...
