Hi Everyone,I have a question regarding SLA behavior in ServiceNow when multiple SLAs are applied to a single Incident. Specifically:Do all applicable SLAs run simultaneously on the same Incident?How does the system track and display multiple SLA tim...
Hi Everyone, I am facing an issue with the "This Item" summary section within an Order Guide. Scenario: I have created 3 different Catalog Items, each with different delivery days defined on their respective item records (e.g., Item A is 3 days, Item...
Hello all, I have a requirement where 2 Knowledge bases (kb_knowledge_base) has to be restricted for both Knowledge manager and Knowledge admin. Apart from those 2 Knowledge bases, they should be able to see all others.But I have created a group, whe...
I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule ba...
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
We just got our own on Prem instance of ServiceNow after using a leased instance from Frontline. In the leased instance, when sending an email from within an incident, our names and titles were pre-populated as a "footer" in the email. In other words...
Hi, We need a process to select an archive record and submit a request for restoring it. Upon admins accepting the request, the record should be restored to the original table. This needs to be implemented only for CMDB CI's. I tried considered a var...
Hello Team,I am new to the ServiceNow we have requirement that we have a drop down field "flag" (true or false) on the incident form if you click on the resolve button this field should become mandatory and show a pop message to fill the "flag" field...
I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...
Hi all,I’m facing an issue while trying to create a Hardware Disposal Order from a Catalog Item (Service Portal / Employee Center) using GlideAjax, and I’m hoping for guidance on the correct approach.RequirementOn catalog item submission, create a re...
Hello All,i have created one flow which will run on sysevent table when a particular event gets fired and it is on sysevent table.Even if the event gets created on the sysevent table the flow is not triggering.@Ankur Bawiskar any idea why this fails?...
I need to Enable audit history for specific fields on the Business Application table : cmdb_ci_business_app_list Below are the fields : architecture_typeit_application_owner. I checked in dictionary for these shared fields (architecture_type and it_a...
Problem with the Parent field in the Task table when using the parent/child relationship of IncidentsHello Community,I'm facing a problem related to the parent/child relationship of Incidents and the Task table, and I would like your help to confirm ...
Hi , I am working on a requirement to fetch the data from demand cost plans. Below is the code :<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <style> tr...
Hello EveryoneWe have configured ServiceNow integration with Microsoft Entra ID for user provisioning. Under Attribute Mapping, we use:Employee Number as Matching Precedence 1Email as Matching Precedence 2In ServiceNow, our user table includes all em...