I am new at creating Guided Tours, and am confused at when different Choice Options will be available. It appears all I have option to is "on Click Next".For Guided Tour on How To Create Incident ticket, I would have thought if my 'call out' was the ...
Server code :var queue= new GlideRecord('wu_location_kiosk'); queue.addQuery('location_queue',queueId); queue.query(); while(queue.next()){gs.addInfoMessage(queue.name)}we are receiving the value A, B , C based on the login user location(gs.add...
Hi Community , i am facing an issue , as per the requirement i changed the date format from yyyy-mm-dd to dd-mm-yyyy format for catalog item.After changing the format there is an error message coming at date field "Date in format YYYY-MM-DD" ....
Hello I have a variable on a catalog item by creating a multiple choice list, then changing it to a list collector and using the question choice option and within the reference qualifier, linking it to the sys_id of the multiple choice list. The prob...
Hello Team, I am working on one of the integration and user copy and paste some content generated in multiline variable in catalog form, Integration expectation that when we send the payload then for each new line in multiline variable content remo...
Can i update values of the 2 tables (Change_Request and asmt_assessment_instance) in one BG Script? 1. Change request survey stored in the asmt_assessment_instance table.2. So i wanted fill the value of the asmt_assessment_instance table and then c...
Hello, I try to do a query in a client-script with an or-condition. What I would like to achieve:Query the Configuration Items of a Caller.When I execute the script as background-script it works. But when I try to execute it as client-script I get th...
I have a report created from data in an Excel file. Report type is Single Score. The data in the report is a total dollar value and I can't get the $ to display. I have created the report using Source Type = External Import, and I tried Currency and ...
My manager not able to Approve the requests and getting update failed error in servicenow portal even though he hace approval_user role.Another managers can approve succcessfully in Servicenow portal.I checked Approval widget info as well. Please fin...
Hello Every one, My Manager not able to approve the any requests from the portal, even though he have "approva_user " role assigned.I checked for another managers, they are able to approve successfully from portal. I am not sure why only one person n...
Hi guys! I need to retrieve the information stored in the column "comments" from the table my list collector is pointing to into the task description, so far I have achieved to get only the "comments" from the first value selected in the list collect...
Hi everyone! I need help with flow and I couldn't figure out the solution.I created a new catalog form and the form contains the following fields: 1. Dock # - This is a single line text. Visible on portal. Will ask users to input dock#2. WEB URL - Al...
Hello All, I have added the image in the "Banner image for UI16" field in the ui 16 module, However, the image is not getting visible on the header. Does anyone have any idea? what else can I try for this? Note - I tried by logging out and in so many...
Hi all, We have a requirement like creating a custom table only for 1 person having itil role. No other roles including Admin should not have access to table and its record. Is that possible? Regards,Saranya
Hi all, I was working on a requirement, where I needed to redirect all users to the "ticket" page once they submitted the catalog item.As of now, it is redirecting to "/sp?id=sc_request&is_new_order=true&table=sc_request&sys_id=922a39771b9d31508f8898...