Hello Experts, I was able to successfully create an automated service request to add ReadOnly Admin access upon request submission in the production environment. Additionally, there is a requirement to remove this access when needed.However, there is...
Hello Experts, I need to pick the newest approval record [From time stamp] on sysapproval table for a RITM. Please help me out. Thank you in advance. var approvalRec = new GlideRecord('sysapproval_approver');approvalRec.addQuery("sysapproval","96f9f...
Hello, I have requirement to create new catalog item and automated flow...created below two fields.1.Request_for (Reference:sys_user)2.RITM_number (Reference:sc_req_item)For the flow, 1) Once the user submits the Form, Approval triggers to Requested_...
Hello experts,I'm currently working on change management, specifically for Normal changes. Our workflow involves an approval process where, upon rejection by the Approver, the state transitions to a 'Cancelled' state. Subsequently, we've implemente...
Hi, we came across a weird issue where a licensed user added a comment to requested item that was waiting for approval. As soon as they added their comment the req item got approved. I have tried looking at the business rules on sc_req_item table bu...
Hello Team, We have platform level property for incident auto closure 10 days from the resolved to closed state. Would like to configure 15days for only particular assignment group incidents(Example : CRM Group), remaining should follow same 10 days...
Bring country code according to site.Check for specific country format (number of digits).In the (sys phone territory) table entries, we have related list like phone validation (sys phone validate) here in this we have condition field so now we have ...
Is there a way to use the OOB Query AD Orchestration activity to pull the members of a particular AD group? I know you can use the Query AD to see if a person is a member of a particular AD Group, but can you also use it to pull all the names of peop...
I have a requirement where there is a field called Approval Group, which is of 'LIST' type, which is referencing to the Group table.I wanted to show only list of groups which have members in it. Kindly let me know how this can be achieved by advanced...
Hi everyone, Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with. We need the following to take place using flow designer:-submitter will submit a request-The request is then reviewed. -If determined a...
We have a requirement wherein our end user will submit a request from Service Portal and after submission the request will go for an approval to requester's line manager and after reviewing the form line manager will get back to requester asking to u...
Hi All,The following is my requirement, I want to process an excel file which will be sent to ServiceNow from a record producer which is on the data source table. I want to run a transform map and create records automatically on the target table.Targ...
If the user selects the list collector option on the variable, the option will be displayed in the SC task description using flow designer, and the assignment group will be allocated to that specific group based on the choice selection.
On the list screen, how do I click "Next Page" without clearing the checkbox on the previous page?Every time I click "Next page" on List, the record that was checked on the previous page is unchecked.Please tell me how to solve it?
Hi everyone,I'm hoping to get some advice on change request approvals in our Servicenow instance (version Vancouver).Right now, approvals go to the assigned group, which works well generally. But I'd like to explore a simpler way to make sure the rig...
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