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How to add the description of a trigger to an alert

Hello everyone,I need that in my alerts, which have Zabbix as the Source, not only the existing description appears but also the description of its trigger (MetricBase Trigger Definitions).Here is an example with any alert:Alert0933739:zbx_snmp_chkp_...

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Mp1999 by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls

Resolved! Set User Criteria only who is manager

Hi All, I am trying to set User Criteria for catalog form like if login user is manager then form will be accessible for him. trying this code but no success, your help will be appreciated.   Script code - function checkIfManager(){ gs.log(gs.getUse...

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Radhe by Tera Expert
  • 2174 Views
  • 8 replies
  • 5 helpfuls

How to hide choice in field in list records.

Hi, I can hide "New" choice option from State field in incident list.I try this with client script and ui policy with script with g_form.removeOption('state', 1); gut it doesn't work. Somebody can help me with this?Is it possible? Thanks in advance. 

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jacc_99 by Giga Guru
  • 403 Views
  • 2 replies
  • 1 helpfuls

Alternative for DOM Manipulation in client script

Hi All, I have used g_form.getControl() method in client script, as it's not a best practice. If there is any alternative for DOM manipulation, reply back on the post. It will be really helpful. Thank you!

Sync between AD and Servicenow Users?

People have configured ldap server to make users & groups sync in place b/w SN and AD.the sync is taking place for every 5 minutes? but an incident is raised saying that despite he is there in AD his account not found in SN users.   when i went back ...

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KM SN by Tera Expert
  • 284 Views
  • 2 replies
  • 0 helpfuls

UI policy was not working properly

Hi Team,I have a requirement in the catalog variables 1.variable name : Operation ,Type: select Box , Values  - New, Update, Remove2.User3.Place4.City5.Address6.Other details If Operation is selected has "New" then place, city and address needs to be...

Venkatesh48 by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls

Allow local users (not in AD) to login when SSO is enabled

Hello. Configured SSO on my instance which is working. However, if we have "local user" (change the user's password and tried and is getting invalid username/password error) configured/added, how can we allow them to still login locally without going...

kydomingo by Tera Contributor
  • 441 Views
  • 2 replies
  • 0 helpfuls