Service portal
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal
Forum Posts
Resolved! Why Date() function returns different date in Background Script and Client Script?
Hello Community,I am curious about the Date() function and how it happened. When I tried this script in the background script it returned: 4 Jun var today_date = new Date(); gs.info(today_date); Result :Tue Jun 04 2024 22:27:07 GMT-0700 (PDT) When ...
Configure knowledge article UI on workspace
Hello Team, I am trying to configure the knowledge article UI same as below on the workspace. but when I click on the list record its showing me like below (same as normal record)
Close Catalog task automatically from workflow servicenow
Hi,We have a requirement where we need to close the task from workflow in servicenow. I have tried using below script but its not working. var sysID = current.sys_id;var ctask = new GlideRecord('sc_task'); ctask.addQuery('number',sysID); ctask....
Rest API Inbound Integration-Array Object fields are not visible while using autofill
when I am trying to autofill the variables the array object fields are not visible can anyone please help in it why it is not showing.Thanks
Rules / licence access ?
Hello,Do you confirm that once a user is assigned one of the roles below, they are licensed by Fulfiller? 1- change_manager ?2- sn_change_cab.cab_manager3- sn_chg_soc.change_soc_admin4- itil5- itil_admin6- admin7- knowledge8- knowledge_admin9- securi...
Resolved! Fill Catalog Variable Via URL
Hello, we have a requirement to fill in a variable on the Employee Center view of a catalog item via the URL. I know there are many posts about this topic but after reading them, I still do not understand what I need to do to get this to work. To exp...
Resolved! Other sandbox applications available for API's
Hello all, I don't think there's a definitive right answer to this however the winner is someone who can give me the most comprehensive list. In the ServiceNow ecosystem you can request your own PDI which in essence is a sandbox system, are there any...
Approval notification for Knowledge Articles
Hello,I want to create a approval notification for the approver of Knowledge article. The body of the notification should contain a hyperlink 'Click here to approve the article' at the bottom. Which will approve the article once approver click on it...
SP Variable editor Clone Issue
Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration under this i have created one tab variable Modifications which will be shown in some condition if i am ch...
Rest API - adding users/contacts to the sys_user table
Hello and Good Morning, just inquiring what is/are the best practice in terms if integration (with external sources ) with the sys_user table. We are planning to use REST API to add/update users in the sys_user table however, is this the best practic...
Is there a listing for url navigation parameters?
Hi,I am trying to be able to link to various tables directly through the navigation bar and am coming across certain problems.First, is there a way to be able to find what the name of the table is. Or how to find the current table you are on?Second, ...
how to change application in updateset from global to scope
Hi, I captured some changes in updateset(global application) but i need those changes in scoped application updateset.how to change updateset application from global to scope.Please help.
How do I auto-populate one variable field, based on the selection from another?
Hi There, I'm looking to auto populate a variable field on a catalog item, based on the choice selected on another variable from the same form. Please see below the variables and what i'm trying to achieve. Whatever is selected in 'What layer do y...
Add/Hide New button for creating additional Tasks from the RITM ticket
I am looking to find where the New button is been shown or hidden for SCTASKs from the RITM ticket. I have looked at List Control and see no limits Where else and how can I look for ACL or something to find what has been created to limit the abil...
