I know it sounds silly and we could use Knowledge articles for this, but we'd like to use the Outage module/widget, without having to create a Business Services or other CI. Could we create a new field, then change the script that references current....
Hi,I've a variable on the INC form 'Configuration item' (cmdb_ci). When I tried to put a VDI name (virtual machine instance) and I see it's showing 3 entries. When I checked the name in cmdb_ci table, I see that out there are 3 records showing with t...
I am having 2 variables 1st variable holding the the value of cmdb_ci in the reference qualifier =sys_class_name=cmdb_ci_business..I want the second variable show the value of sys_class_name=u_cmdb_busapp_instance.. which must be dependent on the se...
Hello Developers, I have a UI action called 'Next Phase' on Demand table. At Implementation phase if there are any DTASK open then 'Next Phase' button should not be visible. It's mandatory to close all attached task before closing the Demand.Complex ...
HI all,I have CI field on incident table that refers to cmdb_ci table.I want to match the CI list when I search the CI field using Windowsserver2019 text but on the CI list I have only Windowsserver. So even when I search like that the matching CI ha...
Hello All,We have recently upgraded our instance to 'Washington' and after upgrade we found below two plugins missing : Decision Table Builder 'sn_decision_table' & Decision Builder 'sn_decision_design' . Instead of these we found two new plugins AEC...
Hi,In ATF if i use the GlideDate time methods it is not displaying current system time. javascript:new GlideDateTime();javascript:var gdt = new GlideDateTime();gdt.addSeconds(120);gdt; please find the below mentioned test steps for the s...
I have a requirement to trigger the flow designer if incident task is assigned to certain 3 groups . I have to store those groups in system property(as per requirement) and use it in the flow designer trigger condition . Please help on how can this b...
Hi team, I have 3 fields in record producer to map with the 3 fields with incident form which I have done.using the script current.business_service = producer.field_name;current.category= producer.field_name; Category field is taking the backend choi...
HI I have choice variable (Application Affected) in my Record producer, and I need to map the field to Category and Service Fields in the Incident form The incident form Service should be reference field, and a user should be able to search for the a...
Hello, REQUIREMENT: To be able to add Incident's to "Incident's Fixed by Change" Related List after the CR is closed Seems like it allows to add incident's only when CR is not yet closed, or else it doesn't.How to be able to have the "Edit..." UI act...
Hi All, I am working with custom action in flow designer, i need to pass few values from one custom action to another , how can i do that. eg i have got the ouptputs.returnvalue=sys_id; now i want to pass this in another action .
Hi All,I want to display a help icon ? on left side of a field and want to link a kb article in that field so that when anyone click on that field it will redirect to the kb article page. Thank you
We are trying to get the user location information from Active Directory by using transform mapping where the info is not getting correctly.We are trying to get from source to target table (sys_user).And the location field is mapped as script.How can...
I had no issue with the "Disable notification" task it is task 2 that I am having an issue with. 2. User should not be able to unsubscribe from below listed notifications (make these notifications mandatory):So for this task, I have added the "mandat...
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