Is there a way to report on tickets that were Active on a specific date in the past? I'm pretty comfortable with the reporting system in ServiceNow, but this one eludes me.My management would like to show that we had X number of tickets active on Jan...
I have a request to highlight a ROW or variable in a list view bast on a Catalog Item. Example:I new ticket come in and it a Catalog Item of "Remove User"The technician has list view of all open tickets from the sc_req_item table.What is want is to e...
Need help to write a Catalog client script to make variables ( Catalog Item Variables ) bold and highlighted with some colors. Catalog Item Variable whose type is not rich text type variable example ( single line, drop ).
Hi All, I want to show "Submit" button on hardware asset form when creating new record.below img I am not be able to see the submit button when creating a new record, how to visible this submit button on form. Thank You
Hi All, We often have international staff or people with abbreviated names that use prefered names(Such as Matt for Matthew) Currently our active directory stores the legal first and last name fields individually but the prefered name is the display ...
I have a use case where customer wants forward emails with watermarkto update a recordBut this should not impact forward inbounds for other table I found this can be fixed by updating email properties, but this will impact every table which i dont wa...
Hi, We have a requirement to personalize AI Search results based on country on portal. To implement this we had to create results improvement rule on the country field on knowledge table. After implementing this we found that it is not working as exp...
Hi Team, We have many of users with ITIL role who can create a new CMDB item from incident form. We want to restrict or have only read access. Admins only can Create, modify or delete the CI items. Could you guys assist me how to achieve the same. R...
Hi All, I have gone through several community threads and blogs, but I didn't find answer. I have a reference field on Table which is referring to "sys_user_grmember" table. By default it is showing the "sys_id" when I lookup through reference field,...
Hello Team,I have created one catalog item with one variable set and 3 variables in it. There are 3 variables 1. Name 2. City 3. Pin with Order as 250, 255 and 260. Once the request is submitted it will create one catalog task on RITM.But in catalo...
Hi All,I have a requirement to add Related Articles for the Record Producers on the ESC Portal.I have added the Knowledge Article in the below : But when opening the Record Producer in front end in ESC Portal, the Related Article is not visible. Any ...
I need to create a report which extracts incidents which were not updated for last 3 business days. is it possible to include a choice as Last 3 business days in the filter itself?
Hello, There are around 400 empty "approval for" and "approving" group records in Approval table. Can someone help me to identify how these records are created. Thanks
Hi Community, I need to trigger an expiration email based on some conditions.1. A notification needs to be triggered every day when an approval is expired yesterday along with some other filter conditions.2. A notification needs to be triggered every...
How do i create an Email on a task produced by an RITM? The teasks are assigned to the appropriate group but customer wants them to get an Email
