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Group approval

A request submitted by specific users who belong to same department should go to group approval and in the form the variable should be read only. this can be achieved via workflow ?

JP6 by Tera Contributor
  • 244 Views
  • 2 replies
  • 0 helpfuls

Delete User Roles in bulk

Hi All, I'm trying to delete the roles added by default to the users by using below script in the background but this is not working and not allowing to delete the records var userRole = new GlideRecord('sys_user_has_role');userRole.addEncodedQuery("...

Visible the variable based on requested for

Hello team, We have a requirement for to create a catalog onchange client script if the requested for is a VP or director or CEO then the variable won't be visible to select and otherwise it will be visible to select for remaining people. Please prov...

Surendra6 by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI Action not redirecting back to Change Record

I have a UI action as a replacement for the Implement button, as it performs additional checks. Everything works except the redirect. Instead of redirecting back to the Change Request, it goes to the list visited page. Can anyone see what I'm doing w...

shift handover application for ITSM

There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover. Can you advise if service now has anything on Shifthandov...

Amit6_0-1716889131424.png
Amit6 by Tera Contributor
  • 618 Views
  • 2 replies
  • 0 helpfuls

Service Catalog

What is the use of "do not select first choice" check box in the variable. what it prevents?

Jenjoe12 by Tera Contributor
  • 226 Views
  • 3 replies
  • 1 helpfuls

Resolved! Coversion Change request Normal change to Stanadard change

The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.

On-call scherduling setup and test in Personal instance

Hi,Can anyone help me that I have created a roster in on-call scheduling and I have installed the required plugins and when I'm trying the incident ticket is not assigning to the shift member and also it is not escalating to the designated person. Pl...

Mounica96 by Tera Contributor
  • 173 Views
  • 1 replies
  • 0 helpfuls