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Module Visibility based on Domain

Hi,How can we display modules based on Domain?On the Modules table 'Domain' field is present, we have included the required domain in that field but the module appears for all domains.Any way to hide modules based on domain?Thanks

tj2 by Kilo Contributor
  • 1005 Views
  • 4 replies
  • 1 helpfuls

Requirement Escalation button on Form

Is it possible for Incidents/ Service Requests to access the “Escalation tab” only after SLA clock crosses in servicenow.Users are escalating ticket even after creation of the ticket.

VishakhaShi by Tera Contributor
  • 387 Views
  • 4 replies
  • 0 helpfuls

Facing issue with the problem state

Hi team, I am facing in problem state, for problem state default value is they given 1 but I gone and check the problem state choices there is no value for 1 but in PDI state moves as we exerted but coming to my company instance the problem state val...

Resolved! Incident sla switch

Good day! I have created an incident form with some custom variables, and have mapped one of the custom vars to update the impact variable with an onChange CCSript.Then there is a new response SLA that is triggered for this incident form.So far so go...

ATF Record Insert Error

Hello,  In ServiceNow ATF, there are cases where an error occurs when executing the ”Record Insert” step. However, when we run it again after the error occurs, the error sometimes disappears.  I have checked in the Test results in ATF the error is "O...

Khalid9030 by Tera Contributor
  • 538 Views
  • 3 replies
  • 0 helpfuls

Standard transform map vs Robust transform map

Hi Team, Is the Robust transform map the way forward for data upload in SNOW? In the first glance it seems like a bit complicated with many too elements involved. I also see the data upload from App Engine also creates the same. Is it preferable were...

ShAn21 by Tera Guru
  • 10249 Views
  • 3 replies
  • 1 helpfuls

"The following attachment did not pass security scan:xxxxxxx.xlsm"

HI  When a user attached a file to a change management ticket, an email was sent to the administrator with the message "The following attachment did not pass security scan". Does this mean that ServiceNow prohibits attaching files that use macros? Or...

Tepp by Tera Expert
  • 3002 Views
  • 4 replies
  • 2 helpfuls

How to move KB articles from Dev to Prod

We have Kingston. We have articles created in Dev. Update sets don't seem to capture them. What's the best way to get those into Prod?   Thanks!

Mike160 by Kilo Contributor
  • 1207 Views
  • 3 replies
  • 0 helpfuls

order guide save as draft functionality

Hi,   We have order guide containing 20 catalog items with 'n' number of mandatory fields. So we want to save the order guide as draft with empty mandatory fields before checkout which will help requester to  gather additional information. Please hel...

Jay81 by Tera Guru
  • 1617 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to translate text within a widget in the service portal?

To translate our service portal into French I have set the language of my profile to French and have been translating many parts successfully so that when I revert my language settings back to English the words also translate back. However, for this ...

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James Darcy by Kilo Contributor
  • 16815 Views
  • 7 replies
  • 16 helpfuls