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Resolved! Filter based on number for reference field

Hello All,I have a reference field called 'internal' which is referring to sys_user table so I have filter like if the 'personal I'd ' start with number which is any number then those records only it has to show ex: 123005  Regards,Haresh 

Open states missing in reporting from Task table

Hello, I'm trying to create a report from the Task table to show any tickets in "New" or "Open" status.When I use my filters, I can select the "New" status several times, where each corresponds to a different type of ticket, but I can't do the same f...

Community Alums by Community Alums  
  • 1020 Views
  • 4 replies
  • 0 helpfuls

Knowledge base article would genrate from Problems or Incidents

Hello team, I have a question regarding knowledge base article. I would like to store when I'll do close critical Incidents or Problem. All steps or solutions of that particular problem should be store in Knowledge Base Article automatically. Please ...

Amandeep39 by Tera Contributor
  • 366 Views
  • 1 replies
  • 0 helpfuls

snc_internal can t see reference field in service portal

Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...

ghzelmed by Tera Contributor
  • 604 Views
  • 1 replies
  • 1 helpfuls

'Invalid reference' error message is not showing for other language

While adding a field value on a Catalog request, I have noticed that if I select incorrect data on a field, it is allowing me to add it, if I have language other than English. English:   French or other language:   Actually, the "SAP Data Import" val...

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Ap_1 by Tera Contributor
  • 721 Views
  • 4 replies
  • 0 helpfuls

Revert to Out-of-the-box Applications

At my current institution, we have been using Change Management for over ten years, and we have made several customizations at over the years that have prevented upgrade for many enhancements in the current change management application. We are looki...

wollman2 by Mega Guru
  • 4385 Views
  • 5 replies
  • 1 helpfuls

Knowledge Categories User criteria to create and edit articles?

Hi Experts, We want to create a knowledge base and create categories in it Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria ...

Liyakhat2 by Tera Expert
  • 951 Views
  • 2 replies
  • 3 helpfuls