I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. A...
Hello, a few days ago I created a custom theme, but I also created a theme in "Theme builder", suddenly in the instance the selected theme stopped showing and now that I go to the part where the themes are selected, the variants no longer appearand w...
Hi All,I have created the Connection & Credentials in ServiceNow for Jira Integrating. And While Creating the Flow Designer In Action 'Create issue', I am unbale to see the projects in Project Key field. Even though I have projects in my Jira board.C...
TeamGoing forward, we are planning to use ServiceNow agile development module instead of Jira. We need to have the Jira data related to stories, bugs into ServiceNow. It will be a ONE TIME ACTIVITY .We would like to know what would be the best way to...
Hi, I have a requirement in incident form where I have to stop user from adding those groups in assignment group field when there is no member present in that group. So, if group is not having members, then the value should get cleared from incident...
Hi SN Expert,Requirement is if the user belongs to XYZ group then a task should be generated (I am using the below script in the runscript activity of the workflow) but even though the user is present in the XYZ group, logs returns the false and task...
This should be simple so I hope it is.Looking at a computer we discovered in our CMDB. MAC Address is showing in the Related Links section under Network Adapters:But is not showing in the field at the top of the form for that computer in the CMDB. ...
I created a business rule ie when an RITM is resolved it will trigger the survey to a set of users Currenly survey is triggering as expected but how can i get the RITM number in assessment instace table.
Hello All, Can someone let me know your ideas or forums or any KB article for the below case? case - I have a homegrown application that holds a few items, and many of our users are ordering certain items from that application. Now, can I create a...
Hello Team, Requirement: In website table we have X (custom field )field and integer type,Creating Parent website and child websites from catalog item, whenever we create website increasing counter of x field likeM-website-(xvalue=100), N-child websi...
Hi!I have an issue where when I use quick filters in the portal. The issue is that whenever I use quick filters and I am not in the first page that shows Rows 1-20, I don't get automatically sent back to the correct page. After pressing "Show matchi...
Hi, I need to hide the time-off users from the calendar to on-call scheduling, what I found was that the main page is UI Page called $oc_groups.do, but I didn't find any other references that could help. It is possible to customize the calendar? Or i...
Hello, I am calling script include from reference qualifier. If requested for is logged in user and he is not a manager and not having ITIL role, then he should able to see only his record in Requested for variable. if (grusr.manager_flag == false) {...
Hi All,I am trying to analyse a field "Assigned To Me" which actually should provide only those tickets which are assigned to me.Instead it returns ticket with various states (assigned, completed, rejected etc).Requirement: Tickets under Assigned To ...
how can I change the color of the dialog field to make a favourite? For some reason it is in white and the letters are not visible.
