There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the C...
Hello, There are two such HR service type which is not showing in the HR ticket number in the tab as well as in the form view.Please see the screenshot attached.HR case1 image is basically where the issue is Hr case 2 image is from other HR service t...
Can someone share how you use post implementation reviews for failed changes? Please share screenshots and instructions on setting it up. Thanks
Hi All,I am trying to understand "how to restrict transform map from creating any new record, only update, even if values of coalesce fields not matching".Any inputs are valuable
Hi All, I have a requirement where say catalog Task A is assigned to a person called ABC then 'Task B' cannot be assigned to him. 'ABC's' name should not be visible in assigned to list, Please suggest.TIA!!
Hi, I have a issue where flow is stuck at wait for condition, my scenario is, When agent selects ' Can this be remotely done' variable value as 'Yes' Or "No', then the rest of the flow should execute. But sometimes flow stuck at this step even thoug...
Hi Community, I want to know as a best practice what should we put under condition field for a Business Rule. As we cannot keep any BR without a condition.
Does anyone have an internal policy for "use of" Service Now within their organization? Would love to see as a resource and glad to share what I develop. Thanks!
I would like to know if other organizations struggled with communication when it comes to incidents. In this fast-paced environment, it can be a challenge to get information out to the right audience. Everyone wants to know what's going on, what's ...
Hello Experts, I wanted to configure an existing ui action to the service operations workspace. Please help in configuring the Edit ui actions button in the sow form.
Hi All, We have a custom table that is called "IT Incidents". After being resolved, these IT Incidents needs to be set to closed after 48 hours of being resolved and weekends should be excluded.Can anyone please suggest. TIA.
Hi, All 1. Any record created in the Incident table should only be editable by caller and Assigned To person.2. Create a ‘Request’ button on form. On click of this button, Resolution Information section should be mandatory.
I have this strange issue. I created an event using gs.eventqueue() to send an email to a user. Event is fired only once, but email is triggered multiple times on the name of same event (same sys_id too). How come one event processed multiple times ...
I expect it to sort on value giving high to low or low to high for my breakdown. So if it was for incidents and when I add a breakdown for configuration items. I want to sort it so it gives me the top 10. What I get is abc sorting, which I believe is...
I have a Dashboard with several incident reports. I setup a Breakdown on the dashboard for Groups and it appropriately filters all the incident reports. However, I also have an inventory report running off of the cmdb_ci_hardware table. The breakdown...
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