Resolved! How to show the reference field in popup of UI action
How to show the reference field in popup of UI action
Forum Posts
Open states missing in reporting from Task table
Hello, I'm trying to create a report from the Task table to show any tickets in "New" or "Open" status.When I use my filters, I can select the "New" status several times, where each corresponds to a different type of ticket, but I can't do the same f...
adding dot walked field in list layout
Can we add dot walked fields from document id type field in list layout
Workspace UI Actions with Popup Dialogs for Parent Record Field Mapping in Child Record Creation
Introduction:In ServiceNow, creating child records often involves manual data entry, which can be time-consuming and prone to errors. However, by leveraging Workspace UI Actions with Popup Dialogs, we can streamline this process by mapping parent rec...
'Invalid reference' error message is not showing for other language
While adding a field value on a Catalog request, I have noticed that if I select incorrect data on a field, it is allowing me to add it, if I have language other than English. English: French or other language: Actually, the "SAP Data Import" val...
Revert to Out-of-the-box Applications
At my current institution, we have been using Change Management for over ten years, and we have made several customizations at over the years that have prevented upgrade for many enhancements in the current change management application. We are looki...
Knowledge Categories User criteria to create and edit articles?
Hi Experts, We want to create a knowledge base and create categories in it Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria ...
Resolved! Enable Wildcard Search on Catalog Variables - Reference and Select Box
Hi SN Community,We recently had a survey to our users, and some were unhappy with how catalog variables search works. My question is if it is possible to enable wildcard / contains (*) / like search to catalog variables Reference and Select Box? We'v...
How to write a fix script to close the changes that are assigned to specific users?
I need to close the change requests that are assigned to x,y,z users but unfortunately their user records are not presented in user table but i can able to see them in the change list view as seen the below.help me to write a code to query records th...
Regarding Inbound email action that created RITM from email Received
Hello Team, I have requirement like when email received to servicenow instance. A Requested Item("RITM") should be created. And also we need to try and map the fields of the that ritm form and variables section of the RITM from content of the email. ...
Resolved! client script vs ui policies vs business rules
I have a task please help me out to do it.Task : when the order type changes to product then the priority field value has to set for high For doing this task which is better to use either client script or business rules or ui policies and ui action?W...
How to get only number of records with Rest API filter conditions
Hi all, we have given Rest API url to other tool to fetch records from one table. As there are more records, they wanted to call two or three time and use sysparm_limit and sysparm_offset, but to use this, they wanted to know how many records present...
How to generate a report with "tags" "is empty" condition
Hi Folks, We are trying to generate a report that will bring only the incidents with no tags attached. Unfortunately, we could see that the condition for tags is just "has". Is there any other way to achieve this? Thanks in advance. Regards,
Resolved! Add users to the watchlist through a workflow
I have a need where I need to add 3 users to the RITM watchlist of one catalog item.I would like to do this through the workflow if possible.Any way to accomplish this?Thank you,Rachel
Resolved! Reference List Empty for Internal Users in Portal
I have created an internal service portal, to which I have a couple of catalog items that use a reference drop down list. The same field is mapped for each drop down causing the issue. Whether it be for an Incident, Request or Change Request. Service...
