Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...
I have a notification on RITM table that triggered when someone update the Additional comment on ScTask of that Ritm and we want to add one condition i.e when additional comment on ScTask is updated by assigned to then the notification should not tri...
var ClientDateTimeUtils = Class.create();ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {//Takes a date/time field and adds time to it. //params = sysparm_fdt (the first date/time field), sysparm_addtype (type of time to...
Hi Community, how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.we have a dashboard there theirs 4 reports " incident, sc_task, problem, change " if I select user1 it data should show only that p...
Only member of change management group or Change Manager can cancel the change request. How to achieve this?
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
How can I remove/hide the new button appearing for one of the List category in SOW .I tried following the mention steps:Go to List actions.find the new button on Global tablecreate an entry in Action exclusion:table selected is HR case ,Exclude this ...
When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.Now how to hide this email notificati...
We recently upgraded to Vancouver and since then the users are not able to view the reports on custom tables and receiving the following error. Error: Content blocked by ReportView ACLsSystem property, 'glide.report.report_view.read_acl' has been set...
I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!
where can I get Agent workspace starter stories for Implementation ?
Hi,By selecting the Opened for I want to Auto populate Contact number by using the Sciptinclude please help me out with the Sciptinclude and onChange client script for the same. Thanks,
For Priority it should show if its raised or lowered depending on the previous task state.for example:SCTASK# followed by Task short description“Priority raised to:” or “Priority lowered to:” followed by the Priority as shown above
Having a issue with UI Pages.I have Created a UI page which will have one static row and i have create a button on click of the that static row will get cloned. If I try to set the value of the cloned component value is being filled in original compo...
Dynamic Translation is enabled . I have added for short description, description, comments now its working fine in Native view when click on translation icon its translating to user specific language. Now the issue is at service portal . Here the ico...
