Hi, I'd like to create a report titled "Tasks nearing SLA or due date". Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking. Can this only ...
Good afternoon! I am trying to set up a business rule so that when the "Assignment Group" OR "Assigned To" is changed on the Catalog Task, the related Request Item and Request are updated with the same group or technician. Currently, when I updated ...
Hello, I have a requirement to add Opened Date type Interactive Filter for a Report. Report is created on Group table. It has related conditions on Task table. I want to filter Groups having no tasks assigned. So for this I want a Date type filter on...
Hi Everyone,I have a requirement to create a ServiceNow ticket from java using SOAP API.I am using intelliJ and Gradle. Could you please assist me with a sample code or API's or guide me to a similar post.Thanks.
Need support for OAM image scale survey alignment changes from vertical to horizontalDescription: We used Image Scale survey type for customer service ratings and integrated OAM for Outlook responses. I'm aiming to display ratings horizontally instea...
Hello All, I'm trying to wrap my head around how to make this work and seem to keep getting stuck so I need a little help or advice. I'm being asked to build out a new hardware request process due to some changes in the way we handle equipment. I ha...
Hi Community, When walkup interactions are being assigned to technicians, the name of the technician shows up on the walkup queue, this is what we want. The problem is that surname of the technician is shortened to just a single letter. I'd like...
While saving the flow its thrown an error saying "Unknown error occurred while processing request , check logs to get more information"
Hi Team, I would like to know is there any possible way to format the look and feel of a record producer in servicenow ?How we can do the style of a record producer fields/ variables and background.Please suggest.
Hi, My requirement : I have created one new variable in catalog item "Project Number", for this project number variable i need auto numbering functionality like incident number. Please help me on this requirement. Thanks,
Hi ,How do we select the template in the catalog task from Flow designer? When I select action as Standard .When I select action as Standard change request it says it will take the template associated to Catalog. Seems like its not working.
Hi All, I am having an existing ACLs on the table - asmt_assessment_instance_question. In read and write acl: existing script is like below with the role - u_ticket_admin:answer = (current.instance.user == gs.getUserID()) || (new AssessmentUtils()).h...
Hi team,I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.But the SLA is triggering when I select business service one of those above.Am I making any m...
Script include returns array of values, which we can see in logs. But in the catalog item variable nothing is getting displayed. Please do the needful. Regards,Anus