ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! UI Action create new change and open in new tab

Hello, I would like to receive some help. I have tried to solve this functionality request, but haven't succeeded, so therefore I am reaching out to this amazing community.  I would like to change our current UI action, which creates a change request...

Lkr by Tera Contributor
  • 4139 Views
  • 11 replies
  • 0 helpfuls

KA font size changes after publishing

Good afternoon. I've received a report where KA font size is changed after publishing a KA. This is not consistent behavior, and i've personally not been able to reproduce this. I'm not finding any known issue records and curious if anyone else has c...

Bcrant by Tera Contributor
  • 720 Views
  • 1 replies
  • 1 helpfuls

Resolved! Display description on my requests page is the Service portal

HI there we are want to display the incident description and and not just  the short description when a user views their incidents on the my requests page of the service portal. as the first item on the activity tab as shown below. what is the best w...

find_real_file.png

Date format is displayed in field label

Hi, since upgrading to New York i have noticed that Date/Time format fields are now showing the format in the field label. I have checked the dictionary settings and label/styles and cannot see anything that looks to be related. In previous london v...

find_real_file.png find_real_file.png
JDickson by Kilo Expert
  • 5143 Views
  • 9 replies
  • 4 helpfuls

Resolved! catalog item to update sys_tags field on a custom table

Hi Experts,  i'm using the catalog item field to capture some values in sys_tags of a custom table , the workflow attached to itpopulates the values, in it i'm using the script. Even though my label and label entry is getting populates but in target ...