Forum Posts
SLA breach
Team , can you help me why the SLA got breach ? after checking the case, it looks like the case SLA is not breached yet:We can see here in the case SLA, there is still time left to breach the SLA and Has breached is set to false.but we are getting no...
Unable to get header parameters for a GET request
I am trying to get a token value form the header parameter of a GET request. But when i try that from 'Test' related link of the HTTP method of REST message, i get this error in 'Response' and nothing in parameters. Also when i try calling the reques...
Remove matching entries from an array
Hi All, Requirement:I have 2 arrays.array1 = ['Software', 'Hardware', 'Service Catalog']array2 = ['Technology', 'Governance', 'Hardware', 'HR', 'Service Desk', 'Service Catalog', 'Software'] If whatever present in array1, is matching the names in arr...
IP address validation
Hi Team,I have to validate IP address.IP address should be range from 0 to 255 and should be Like 165.237.245.224. How can I achieve above asking?Thanks
Need to send an attachment as Multipart form Using Rest API
Hi All, I need to send an attachment like a Multipart form from ServiceNow to Third party application. I created a Rest API is as follows. If I go and create it using a flow designer can any one help me to create the connection details like which one...
Validation Regex for Numbers and as well allows decimal values ?
Hi All,Actually we have Validation regex for Numbers (integers), it allows only integers, but my requirment was, along with numbers , if user wants to allows him to add decimal value it , so The Regex allows him that able to integers or able to decim...
Microsoft Active Directroy Spoke/Add remove AD groups
Recently purchased IHUB Enterprise. I'd like to have a catalog item that allows owners of AD groups to add and remove user's from AD groups they own, specifically for distribution lists managed by AD. Is anyone else doing something similar?
Need to send notification before 3 min of change start
Hi All, I need to send a notification 3 min before the planned start date, I have written below the business rule it is triggering three notifications. Could anyone please help me figure out what the issue is here? (function executeRule(current, pre...
reopen_count on [problem] table - how does this work?
I'm aware there is a reopen_count field on the [problem] table, but unlike incident, there doesn't appear to be an easy way to identify how this works. When a problem is set to resolved, I have noticed there is a "Re-Analyze" button. I presume this w...
Change Approval Policy Flow Action - No Decisions are applied
Hello Experts, I am using a "Apply Change Approval Policy" flow action and I see that the status is always skipped, even through when one decision conditions are met, its not applied
read only roles for email logs and ability to view interaction record
Need Access to report on interaction recordsRead-only role to incident email log
Records are showing empty in approvers list
The approver can't see some of the records in the approvals list table , which are all related to knowledge articles. i am attaching the screen shots . when i click on the "requested" for empty records then it shows the records like in the second sc...
Resolved! Integration Hub Sending Wrong Date/Time to Exchange Online
We have an integration with Exchange Online that provides a catalog item allowing customers to set the OOO message on behalf of other users. This is working as expected except for the time the OOO message is supposed to start/end. Our instance time z...
ServiceNow and Power BI Integration
Hi,One of the requirement we have is to present ServiceNow data into Power BI. The option we explored is Table API which works fine with Power BI. But the issue is that we would like to have incremental data from ServiceNow and not whole data set on ...
