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Resolved! User with no role is not able to approve request

When a request is submitted, it goes to manager's approval. And the manager has no role. hence he is not able to approve the request from :1) Portal - /sp?id=form&table=sysapproval_approver&sys_id=${sys_id}&view=sp2) Native - my approvals is not visi...

gayatri38 by Giga Guru
  • 698 Views
  • 2 replies
  • 2 helpfuls

Alternate solution for current.sys_id in Scheduled job run script

Hi All, The below code is working in BR but not in a scheduled job so what is the best way to replace gr.addQuery('sys_id', current.sys_id); in a scheduled job run script? var gr = new GlideRecord('u_custom_integration'); gr.addQuery('sys_id', curren...

jobin1 by Tera Expert
  • 1262 Views
  • 15 replies
  • 0 helpfuls

CSV file Transform script

Hi Expert, I'm trying to Map data from CSV file which is using " | " pipe as a delimiter.Is this possible to import the CSV file and than transform to the Target table fields.As I tried mapping the fields. this how it is seeing.   kindly assist!  Bes...

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Resolved! Create Report Showing New, Open, and Resolved tickets by Month

I am looking to create a single spine time series to show New, Open, and Resolved tickets month by month. My report will be created using New tickets and then I will be creating datasets for Open and Resolved. The issue I am running into is that the ...

How to re-set "Requested for" on Request and Requested Item

I have used the following code on REQ table to update the "Requested for" on Request based on "Requested for" variable. The "Requested for" on Request was updated as expected, but the "Requested for" on Request item was only updated its Display Value...

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Dyong by Tera Contributor
  • 292 Views
  • 1 replies
  • 0 helpfuls

Field on Portal page not working as per UI policy

Hi All, We have one variable set which is used in 12 catalog items, but for only one catalog item there is UI policy for one variable XYZ should be hidden from form.We were able to hide from form page but not able to hide on Request details ( Portal ...

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How to display report based on 2 fields

Hi All,I have created a bar report where I am grouping by the field 'Supply' , I also have another field 'quantity' for each record . I have to display quantity on the data label for the particular supply and not the tickets count.Please find below s...

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Renu9 by Tera Contributor
  • 481 Views
  • 6 replies
  • 0 helpfuls

Issue with Script Include function call

Hi All,Requirement is based on change of assigned to, I need to display count of incidents assigned to the selected assigned to.I had used onChange client script and Script include, but I am getting null value.When I tried to debug using script debug...

Rose17 by Tera Contributor
  • 1303 Views
  • 5 replies
  • 1 helpfuls

Document Templates for RITM's

Hi All, I have created a HTML document template which is a PDF. The document is not stored in the attachment table, it is in sn_doc_template table in the form of template written on the Custom RITM table. Every time the template consumes the variable...

Nagashree5 by Tera Contributor
  • 1409 Views
  • 7 replies
  • 1 helpfuls