My Response SLA triggering again and again whenever the assigned to is empty. the Start and stop conditions are there is no reset condition set. How to stop Response SLA from re triggering after once it is completed.
HiI have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?And I dont understand why I am not a...
Hello,Currently all attachments are displayed to the customer and the agent does not have the option to specify a particular attchment to be displayed to the customer or not. Work notes allow you to choose whether it is internal information or a comm...
Hi Team ,I would like to know what code should be written in the server script of widget to get the "sys_id" of the catalog item that is present in the cart.I have queried the sc_item_option table and i am trying to match the "cart_item" field with s...
Hello, What is the use of isolate Script checkbox in client script?
in client script what is inherited and isolated script, what is the purpose and for what mainly we use it?
This seems like it should be insanely easy - but haven't found a matching article yet!We import a group from AD (LDAP) to SN.The group has a manager.I want to assign the manager an approval in Flow DesignerI have tried setting a dummy /hidden variabl...
Hi Team, Can some one help me with the issue in On-call Schedule. User On call number is not populating in On-call Calendar/Schedule. When we click on calendar it is not populating on call number. We checked user profile it is active and have on-call...
We have an ask to change the Request Method on an Order Guide from Order to Request or Submit. I receive an error saying "This is a wrong configuration for Order Guide" when I make this update on the Order Guide page. What are we trying to achieve: S...
Hello everyone,how can I set dependencies between fields on my template form? In my Incident form, I see different choices in the field "SAP Module Category" depending on the selected "SAP System Category" (UI Policy).When I create a new template (=>...
Hi Team, I am working on a requirement. Scenario: I want to create a record with some default values in a custom table if any records get created in the incident, request, or change table. I am trying to achieve this through Script Include and B...
Hello Experts, Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action) I have email properties enabled and sending email from my gmail account but not received at PDI end. sending it to my PDI [de...
Hello All, I want to know how chat average wait time is calculated. I have gone through some community threads and found that there is BR 'SNC - Chat Queue Average Wait Time' which calculates based on the average of the last 20 chat queue entries. Al...
hi i have a requirement that is we have to two fields one is start date second one is end date, i need to populate the value of the tenure in months please suggest.
Hi,I am trying to create a Standard Change template with multiple Affected CI. I can easily set the Affected CI field that accepts a single CI. I need to populated the list on the Affected CI tab with many CIs though.Any ideas?Thank youJake