I have requirment to auto populate assignment group on change task as same as change request. (function executeRule(current, previous /*null when async*/ ) { var changetask = new GlideRecord('change_task'); changetask.assignment_group = curren...
Hello Team, In mrvs adding multiple rows and after submission of ticket on ritm, need to hide from second row and want to show only 1st row , able to get mrvs data with below script but not able to hide. please help on this part.Table: RITMvar mrvsfi...
Hi all,I need inputs to achieve the below requirement, I opened the change task 'Request Permission' and attempt to close the task,1. I am prompted with the message 'Please complete the Risk Assessment questionnaire' and there is a hyperlink to the ...
Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, Country('location1,location2,location3');fu...
I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for. For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A. I also wa...
Hi all, I thought this would be easy to do but apparently not. After login or successful SSO login, I want a popup to display to the user stating they are entering a sensitive information system, similar to one that ServiceNow HIWave (GOV) displays...
Hello Team, I am in need of adding new Story status ["UAT"] on the VTB. How can I do that can you please advise step by step? Thanks.
hi I am trying to create a header item for new table (which is similar to Incident) on service portal similar to my requests on portal.I have tried to clone the my requests widget but didn't work. can anyone help me with the widget?
Hi , As part of our requirement , need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...
Hi everyone. Looking for a way to export (to Excel) all assignment groups with their associated members. Several new CAB members are unsure who to assign a CR to without having to go into each assignment group separately...need a reference guide. Th...
There seems to be many features available for the CSM platform with no associated features available for ITSM. I'd like to leverage ServiceNow tools that would help us identify and intervene in cases where the customer is expressing dissatisfaction a...
Hi all, I created the below script for Change task for Attachment Mandatory and butIN THE emergency change short descrption is impementation task , in code i wrote implementation (function executeRule(current, previous /*null when async*/ ) {var chg...
Can someone share the sample script to populate the groups based on the requested for selected in catalog item. Thanks!
Hi, Is there a way to create a report showing change requests and the duration they were in each stage of the change process? - New, Assess, Authorized, Schedule etc. TIA
Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...
