ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Resolved! Restrict Catalog item for users

Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks

SnowUserDev by • Tera Contributor
  • 784 Views
  • 3 replies
  • 3 helpfuls

Resolved! Reporting - Chart Colors

Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...

SN_Learn by • Kilo Patron
  • 3412 Views
  • 9 replies
  • 1 helpfuls

Recertification issues

Asking this on behalf of a colleague:If someone has done a certification from their corporate ID last year and they want to recertify their delta exams this year but they have left the organisation and that corporate ID is not valid anymore .What are...

Resolved! KPI Signals on PA Dashboards

Hello, I am looking for a way to add a signal or a color change to a Performance Analytics Dashboard to signify something needs attention or is out of a usual range of numbers/pattern. Targets and thresholds on the dashboard are set manually and not ...

Angel Lam by • Tera Contributor
  • 706 Views
  • 1 replies
  • 1 helpfuls

Resolved! Forward Facing Known Error Articles

Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...

MC_Teknaut by • Tera Contributor
  • 1512 Views
  • 2 replies
  • 3 helpfuls

Notification email advanced condition

Hi All, I have a requirement where if the requested for of an RITM is a vip user then the notification shouldn't be sent to that user. I have used advanced condition in the notification and my script is.If(current.requested_for.vip== false)    answer...

Community Alums by Community Alums •  
  • 278 Views
  • 4 replies
  • 0 helpfuls

How to move data between tables from one field to another

So I have a question I am seeking a solution for: I have a Idea Record that has on the catalog item to produce the record a set of questions for the submitter to answer.  Once sumbitted, it creates an Idea and fills in the answers to the questions in...

terrieb by • Tera Guru
  • 286 Views
  • 1 replies
  • 0 helpfuls

Resolved! Changeing a Department name (Lable(

I have a request to change the name of a department from Communications to Corporate Communications.Can I just update the label Communications to Corporate Communications and not change the sys_ID?What (if any) would be the drawbacks?

John H1 by • Tera Guru
  • 476 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business Rule in sc_req_item cannot get data from sc_request

Hello. I created a business rule (after insert, global scope) in the sc_req_item table. This rule needs to get a GlideRecord in the sc_request table of the REQ record associated with the RITM being created. var req = new GlideRecord("sc_request"); re...

Labels