Workflow issue
Hi All, my requirement is, 1st and 2nd tasks assigned to cannot be same.can someone suggest what is wrong with the workflow, please refer attached screenshotsScratchpad :
Forum Posts
Resolved! Need to view document attached in the form without downloading
Hi All, I have an urgent requirement Need to view document attached in the form(Incident, problem, change, etc..) without downloading Thanks Vijay
Sending and receiving emails
Can we send and receive emails in personal developer instance?
Resolved! Business Stakeholder vs. Approver User Roles
Hi all, Wondering if someone could explain the difference between business_stakeholder and the approver_user role? From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Ta...
Global Search return results from work notes
HelloDoes Global Search return results from the work notes of an Incident? How about from other kinds of tickets? Thank you, Jerome Walker
Resolved! Print the all users belong to Analyst Group
Print the all users belong to Analyst Group
Change Assignment group based on SLA automatically
I need to change the Assignment group of an Incident if the current SLA has reached 80% but I can't find anything on the documentation to code this or to configure this. How can I achieve this?
Mandatory comments on approval reject using Reject UI Action (list choice and list context menu)
Hi Experts, I have a requirement where on click of Reject button from a Change/RITM record Approvers related list I want to display a popup enforcing users for fill in the rejection comment which should get copied to the Approver table activity journ...
Incident Management
I have been asked to create a Business rule to all incidents to close, cancel or be resolved only when the assignment group and assigned to field are populated. However, on reviewing the environment, I see that this functionality is available in the ...
Popup not triggering when condition is met
I have a requirement where the popup is to be triggered if a user attempts to implement a change before the planned start date/time, otherwise it continues as normal. I'm passing the current date/time into a script include to process, and return a tr...
I want to send a notification to @mentioned user in additional comments
I want to make a notification to @User name in additional comments, I get to know that there is OOB notification Activity Stream @Mention Email notification is available. Client requirement is, I need to remove all the OOTB message HTML.I need to mod...
how to add Attach link Article and Attach Article button action in Contextual Search
It is posible to have two Attach actions, one for Embedded the article and one for Embedded the link article? I tried to configure it this way, but it does not work
Remove the Delete option from templates created by users who have shared with their groups
Hi, I want users who have created an template only those should be able to delete it. When they share it to any groups or users those users of groups should not be able to delete it. Any help is appreciated.Regards,Xion
Add ALL RITM variables to a notification email
I am looking for an email script that pulls all of the variables from the RITM's that are included in an Order Guide. The Order Guide name is Plan Build & Enrollment Request and it contains two catalog items that each have their own workflow on the s...
Can there be more than ONE standard change catalog?
Hello Change Management Practitioners. Is it possible to have more than one standard change catalog in ServiceNow? We will be onboarding more service portfolios and would like to have a std chg catalog to each one of them.
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