Resolved! Catalog item to manage O365 distribution list
Hello, Has anyone created a catalog item request to add/remove users from an O365 distribution list? If so, what is involved? Thank you, Joe
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email notification to send survey responses to the group once the survey is submitted by user.
email notification that will send when a survey is submitted with certain answers. In the email notification, I would like to put the all survey responses.
Resolved! Is there a way to restrict the attachment on ritm to only for requester and assignment group
Hello Experts, Is there a way to restrict the attachment on RITM so that it is visible only to the requester and the assignment group If possible can anybody help with the method or the script.
How to Revert the change to New without using change model
Hello All, I am using workflow only in my change request and our requirement is to revert back the change to New from schedule state, I am using Revert to New button but it is using change model, is there any other way or any solution for that so i c...
Resolved! In scripted Get API we are sending the sc_task catalog item description but it contains HTML text
Need to send the catalog item description from sctask table,that is being sent as below but we need to send without HTML tags i.e plain text "cat_item.description": "<p>Review has been configured.</p>", Need to send above as "cat_item.description":...
As per the "On-Call: Assign by Acknowledgement " workflow , On call schedule is not working accordin
Description: We have OOB workflow "On-Call: Assign by Acknowledgement ", it is not working as expected.We have on call schedule (On-call schedule - First Shift UKEGLBQLKASG) and three people are part of the schedule. As per the On call schedule, firs...
Resolved! Trouble understanding how to set variable values for a order guide in ATF
I'm automating order guide item. There are 3 steps in this particular order guide item- Describe Needs, Choose Options, Summary.1.Opened an order guide - Checked on the preferred option and2.Navigated within order guide - to 'Choose options' step3.In...
Reference field showing different date/time in list view and form view
I have created a new Cab date (reference field) on change form and reference to "Cab_meeting " table. In Cab meeting table "meeting start time" field made as display true for displaying meeting start dates in reference field and it is showing all the...
Seeking Use Cases and Examples for ServiceNow Development Components
Hello everyone, I'm eager to deepen my understanding and practice of ServiceNow development components like Client Script, Business Rules, Script Includes, and UI Actions. Could you please share use cases (of all levels) or examples where you've effe...
How to Convert string to lowercase in workflow?
Hi Everyone I'm Trying to convert string to lowercase in workflow but it is not happening. below is the snippet of script and error message , please help me with the solution Thankyou,Pranitha
Resolved! CSV Data to insert mrvs variable field's
In ServiceNow, to map and store data from a CSV file into a Multi Row Variable Set field in form.If user upload the csv file in upload field the automatically data of CSV will automatically set in multi row variable set in form.
Update existing open RITM to use flow instead of workflow
Hello Experts, Few of our catalog items had workflows defined to trigger approvals and task creation. We had to uplift the catalog items to trigger the approvals and task creation using Flow, instead of the associated Workflow. Everything works well ...
Where to put MS SQL DBs in the CMDB
We are struggling with how to represent our MS SQL DB's and DB Instances in the CMDB. We are further confused by the placement of cmdb_ci_db_mssql_database in the cmdb_ci_db_instance hierarchy rather than cmdb_ci_database. We are not using an aut...
major incident trigger rule
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins".Basically if priority 1 incident is created you it should wait till 30 mins then after 30 min it should be proposed as major incident candidate. OR if a incident is created a wee...
Request several items via Inbound Email Action using CartJS API
Hi developers, here is my example of how to request several catalog items from Inbound Email Action using CartJS API. In my case, I receive an email determining following action e.g. deletion of a user. I need to check him for each system if he has a...
