Hi All, I have created a Workspace for a scoped application. I want to remove the below (+) icon which shows to create a New Incident or New Interaction. I want to completely remove this (+) icon for the Agents who will be working. Can anyone please ...
Hi, I have ritm to be created with 4 approvals. i configured the conditional script on the approval process. Suppose 1st user approved, immediately catalog task has to created and second user approved, immediately one more catalog task to be created....
Hi All, In the 'subscription overview' dashboard, the ITSM fulfiller license is not showing the correct result.It is showing all the users of the groups which are added in the subscription 'IT Service Management Professional - Fulfiller User' but as ...
Hi,Based on the issue type i want to put the attachment is mandatory in catalog item. earlier the below code snippet is working fine.But right now it is not working. catalog item: on Submit client script: Ui policy: Ui policy script: error screens...
Hi, when user raised the service request on portal, then stages is not reflected on portal to end user in DEV instance. But on the other hand when request is raised on PDI, then it is visible to the end user.I attached the snapshots for both i.e. DEV...
Hii All i have two fields one field name is demo1 which is refrence type refrence is of group table , second field name is company which is list type and refrence give it of user table , now my requirement is that when i select any group in demo fiel...
Hi All,I have a requirement to create a report on sys_user_grmember table and I filtered only 4 custom groups created by me now I need to get total count of members in 4 groups, if there are any duplicates in any group it should only count as 1.e.g.:...
Hello Team, We have a requirement to send a request with multiple attachments data ,when are try to hit request we got the below error:{"error":{"message":"com.glide.rest.domain.UserException: Rejected large REST payload with content-length=14376876 ...
Hi all, I need to do a condition in an edit button to show this button only to the assignment group in a table. How can I take the current assignmet group in the condition? Thanks a lot
Hi Team, Under Mobile Agent app No options giving to keep SCTASKS or Incidents on hold in Agent app. and A single click on task close also getting closed without any closecode or closenotes and it impacts in the ticketing handling and reporting. Ple...
Hi all,i have requirement to add managers approval for standard change request.Please help me in detail with minimum steps.Thank you.
One of the requirements a group would like to implement is how long a ticket has been waiting from creation to someone being assigned to it/first being helped. The only problem being they would like to see these in real time, not just until someone h...
Is it wait for closed complete ? what if cancelled or some other state called change unsuccessful , won't it go further if i check the box wait for condition ??
Hello All, I have a requiremnet to remove the attachment icon from the service catalog UI. In portal we are able to remove it by checking the field on the service catalog "remove Attachment". But we are not able to figure it out on the UI side to rem...
Can someone make me understand this below piece of code?This is added in the Advanced Conditions for Email notification for Requests. if(current.comments.changes() && current.sys_updated_by == current.requested_for.user_name && previous.state!= '3' &...
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