One of the requirements a group would like to implement is how long a ticket has been waiting from creation to someone being assigned to it/first being helped. The only problem being they would like to see these in real time, not just until someone h...
Is it wait for closed complete ? what if cancelled or some other state called change unsuccessful , won't it go further if i check the box wait for condition ??
Hello All, I have a requiremnet to remove the attachment icon from the service catalog UI. In portal we are able to remove it by checking the field on the service catalog "remove Attachment". But we are not able to figure it out on the UI side to rem...
Can someone make me understand this below piece of code?This is added in the Advanced Conditions for Email notification for Requests. if(current.comments.changes() && current.sys_updated_by == current.requested_for.user_name && previous.state!= '3' &...
Hi,Based on the Opened for i want to auto populate the Issue location, CCID, Simphony ID which are part of User table here the condition would be i want to use only onLoad() client script, because i have used the auto populate option to populate but ...
Hi Community experts, I have a requirement to Cature the test cases and test suits in an update set, but they are not capturing need your assistance in these.( I am not talking about ATF test cases and ATF test Suits) I recently installed Test Manage...
Hi,please help me out by using the onLoad() client script i want to auto populate the user details. Please help me out with the script. Thanks,
Hi All, I would like to create a page in my Employee Center. Understand that the page content are manged by HTML/ CSS, etc. Is there a way to just create a page in Employee Center and called out the services catalog OR any drag and drop designer avai...
Users are able to add a maximum of 5 rows per entry type to the catalog Short Burst Data (SBD) Data Delivery Preference Selection Variable set on Multi-row variable (MRVS).It is completed when a user cannot exceed 5 per type of entry. Entries in the ...
I am curious to understand, in a domain separated instance, where there are multiple customers/tenants are logging support tickets (e.g. Incident, problem, etc.). How MSP side support desk team manages these tickets. As each ticket is coming from dif...
Hello community. How do I import XML of record producer? Thanks!
Hi All! I'm creating a new catalog item, and I have a request to have more than one variable type under one question.They have requested a field called Date Range (single line text) but they would also like the option for the user to select a check b...
Hi All - After Vancouver upgrade, we see toggle theme option in toolbar. what is the functionality of toggle theme? Thanks!
Hi Team,I have created one scheduled job which I need to be run on 1 day of every month at 12 am in China time zone or user timezone.Can someone please help me here?
Hi,Portal once i click on All tickets then i want move the positions of the closed and open incidents. Once i click on "All Tickets" then will redirect to the below page. like as per my screenshot i want to move the places of the closed incidents, o...
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