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Editing the template value for a certain field for a custom table

Hi,I am facing an issue with regards to the Templates in ServiceNow. So I have created a template in Global scope and gave the user as somebody else who can edit the template in the form. But when that person is trying to edit the Template body then ...

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Appu2 by Tera Contributor
  • 614 Views
  • 2 replies
  • 0 helpfuls

If no member available in approval group, don't approve

Hi,We have a requirement in which if there is no active member available in the group then workflow stay there. not move forward and generate task.Foe eg:- for ABC catalog item, if one group approval is there named XYZ but someone removed members fro...

How to restrict attached documents

We have created new catalog item, for that one we are triggering approvals, in that approver record we have some attachments, how to restrict those attachments to assessable or  visible to only for approver

Resolved! Dashboard report filters

I would like to use filters to show/hide reports on the dashboard.For example, if there are reports 1, 2, and 3, you can use a filter to display only 1 and 2.If you know anything, could you please let me know?Thank you.

Resolved! Changing REQ# for RITM# in a Backend only ServiceCatalog

Hello Everybody,  I have a quick question, I've been looking around but didn't really find any answer.  I have been tasked to make a service Catalog that is ONLY accessible in the backend (ITIL) so this will never show in a Service Portal. When submi...

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DevSalvo by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best Practice for Request table

Good Afternoon, Currently we are utilizing the Incident, Change and Problem table.  I have a request that came in from HR and I wanted to know if it would be best practice to use the request table.  This request would be a form that our managers can ...

jaubert by Tera Guru
  • 1738 Views
  • 4 replies
  • 2 helpfuls

Append email confirmation in a ticket

Hi Team,There is a use case such that through workflow we would be sending an automated notification to say "xyz" email id to perform certain task. The thing is if this "xyz" email id  wants to send the confirmation over an email that it has complete...

XYZ by Tera Contributor
  • 556 Views
  • 2 replies
  • 2 helpfuls

Resolved! Making a SC hidden variable (reference) mandatory once it is visible

I have two variables in a catalog item, the first is a multiple-choice with two options - this field is mandatory and presents this way when viewing the catalog item.  The second variable is a reference field to select a user - this field is hidden u...

IdeaGuy by Tera Contributor
  • 983 Views
  • 3 replies
  • 2 helpfuls