Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...
Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday). We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
We have built up a mess of dashboards (180 of them). And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created). It makes the system messy ...
Hi all,how do you remove an article template from a kb base, even though there are articles using that article template.is there no way to remove this article template from the kb base? Thanks,Carol
Hi All, I'm trying to generate a dynamic excel attachment from script. It is working perfectly fine but not from BR/workflow.And also I'm getting all the logs with perfect value. Please suggest how to make it work from BR n workflow.var selected_inc ...
What are the Pros and Cons of extending the Incident Table ? If I go through the community posts from the past, I can see - Licensing Implications- Business Rules running on task table or incident table that calculates something . Can this be elabor...
i triggered a survay once a RITM is closed and those answers i want to capture in additional comments but it is storing only backend values for answers . can any one correctme in the code which i have written (function executeRule(current, previous ...
"when Incident Priority is changing from 3 - Low or 2 - Medium to 1 - Critical then show a confirm popup message to confirm priority change with OK or Cancel buttons. "Priority will be changed to P1. Are you sure to proceed with this action?" If us...
There used to be a "location" for questions on Reporting, but can't find it anymore. I'm trying to build a report that would list all change requests assigned to a specific team, and then list out the full list of approvers tied to that change (appr...
Hi guys, I have created a survey for our organization, now I am viewing the participants' responses, however, I don't have a related link View Responses in Rows as I have seen from our previous surveys. Can you guys please assist, I need that link?
How can I create a report to show the number of escalated cases (and to which case officer)? as well as another report that displays the number of cases handled and closed in 2nd-line? and the best type of reports for these. Thanks in advance!
Hi Community, I keep wondering what an interesting use case is for using the cmdb_ci_ip_address CI Class as opposed to just store the IP address as an attribute of e.g. the Server Class? I suppose there is a valid story behind this, but just can't th...
When ritm state is work in progress and assigned to is not empty then catalog task should be created . How to do this in flow designer?
From where can I increase the limit of rows exported from an excel file?