On our incident form the Assignment Group field is mandatory. Once a group is entered their, only the members of that group can be selected in the Assigned to field. I would like to do this in the reverse, initially leaving the Assignment Group empty...
Hi everyone.my requirement is to based on the selected option on Address field data should be populate on location field example:address field has three options, 1.hyd_bad, 2.mum_bai, 3.kol_kata. populate on location field - If user selects 'hyd_b...
Hello,We want end users to just reply to an email and then that reply should get captured in Change Task's work notes.Is it possible?
Hi All, I am trying to send from the client controller to the server side, I am getting the data on change of field which is a choice list on portal which is a HTML Field. So i tried without $timeout the data is not coming properly so i am using $t...
Hello All,Is its possible to exclude specific SLA record from Agent workspace Active SLA Ribbon. Currently on Active SLA ribbon three SLA's are visible but we want to exclude one SLA record. How to active above functionality. Any help appreciate...
I wanted to disable notification for task and incident but keeping the approval mails enabled.
Hi everyone, we are thinking of providing our NON-ITIL users to have read-only access in ServiceNow back-end so that they can generate the reports they need. Is it possible to do this? If not, what is the best approach that won't affect any licensing...
Hi Everyone There is a custom workflow in our environment, and some attributes are not being updated through that workflow. When I tried to understand the flow of the process, I found a curious thing in input variables. They have defined inputs, but...
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
Hi Team, I had a business requirement like creating UI action in the list view of User table where I need to update the user by clicking on the link. In the dilog window I want to select the user which I need to update. Can you please help me how to ...
When change record state get changes to Schedule then Planned Start Date and Planned End should be mandatory and display warning message under planned end date field (Message: Please select start and end date). Note: Using Client Script is the primar...
Hello Team,My client has below requirement please let me know it is possible or not and if possible then how to do it. Requirement : The attachments must get saved in the background ( eg. In the Share point/drive maybe ) when the user raises the tick...
Hi All, We're facing an issue in our customer environment wherein a user is not getting added to the required AD groups. Currently we have a flow for the same wherein we are taking the user input for role they require and based on that, they will get...
We have a requirement to create a change request with workflow and approval from a transform map script. to create the change record, we have a record producer in place. But i'm not sure how to trigger the record producer from transform script and ho...
Hi Team, I have recently created a knowledge article template, it has 2 fields and have set default font & size to Public Sans & size 12pt(through the configure dictionary option). It seems to work fine. But, if the user changes the font size to som...
