I have a service portal that was using the OOB "Header Menu" widget. The header has our company logo on the left and, if I have only 7 menu items, everything fits neatly on a single line. However, a new 8th menu item is being added and this throws th...
Hello Developers, Please help me achieve this requirement, We want to hide a widget to non-itil user roles on the Service Portal. We've added a user criteria to the widget in the backend (it's hiding the data) but, the widget is still appearing on th...
Hi, I would like to implement the below scenario.Only User A and B should be able to Add / remove the group membership for the Group name starts with "ABC" .Other users should not modify the group membership. Please suggest how to implement this w...
Hi Team, I have one question regarding $scope.$on question in widgets. I see the function $scope.$on("field.change", function(evt, parms) { ... } is called only when the record picker is changed within the same widget. Is it possible to invoke this f...
Good afternoon, I have created a flow where when the SC is closed, it will close the RITM.However i am struggling to add the steps where - After the RITM is closed, it should close the REQ When i am trying to add the Action, i do not see REQ in the...
I am trying create Output ECC Record to execute the PowerShell file in MID Server.But the Output records Status is 'Ready' only, its not chage the State to 'Processed'. Kindly assist me on the same.
Hi, We have an excel file which will be imported into Servicenow instance on daily basis and there is separate form to import the data using the excel. Both the methods are using the same transform map to import and update/create the asset records i...
I have one catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can d...
HI, I have created a article template for a particular knowledge base that is created by me. I have provided with two new fields in that template.1.I have provided SNOW Template(Article template) in only SNOW demo knowledge base, but I could see th...
Hi All, I am following the article posted by @Community Alums in which we can attach the attachment and then override the approval but it is not working and throwing an error in the console:Link to the article: Attachment Transfer: Moving Files from ...
Hello! I have created few custom case types in Interceptor for when you are going to create a new case in sourcing request, according to the type of case that is necessary to create the case will direct the workspace to a form that is related to a pa...
Any ideas? This is only happening on the SCTASKs of the catalog I just made changes to. I used a UI Policy to hide a bunch of fields from the Service Portal and then I used UI Policies to show the fields and make them mandatory based on answers to qu...
Our objective is to add a Rejection Comments box to the portal and make mandatory should something be rejected. I followed these instructions but did not see the desired results on the portal I suspect it is using the original, unaltered 'Approva...
Hi all, We just recently started using Service Operations Workspace and Interactions for Agent Chat for when users want to change their passwords and need assistance from an agent. We are trying to reduce the number of calls we get to the Service De...
Hi how to check ServiceNow instance version without checking in hi-portal, as far as I know, we can check the version in hi-portal. Is there any way we can check that at the instance level itself. Any help is apriciated Thanks