Resolved! Business Stakeholder view all tickets
Can a Business Stakeholder see all tickets or are they restricted to tickets in their department?
Forum Posts
how to convert incident to service request using agent workspace
Hi All, I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.I am using below code and ui action availabl...
SMTP relay server
Can i use SMTP relay server (AWS) instead of POP in servicenow?If yes, is there any customization in servicenow?
Copying the Attachments from REQ to RITM to SC Task
Hi All,I have a requirement to copy the attachments as below 1. IF attachment added to Req then it should copy to RITM and SC TASK2. If attachment added to RITM then it should copy to SC TASK To achieve this I have created a insert BR on sys_attachme...
Resolved! Only Knowledge articles appear in form Service Portal Homepage search widget
Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsof...
Resolved! All fields should be readonly once the state is changed to Closed Complete on catalog task
When state is closed complete, it should make all the fields read only.
Resolved! Report showing all tickets raised by members of multiple assignment groups
Hi, I'm trying to run a report showing any ticket type (so I'm running this on the task table) created over a month by members of multiple assignment groups, I cannot see anyway to do this other than user the operator "opened by" and select all the i...
Getting Wrapped Conversion Error:The undefined value has no properties error in workflow
Hi All,I am having a script in workflow as below answer = checkMngr();function checkMngr() { var name = current.variables.Name; var usr = new GlideRecord('sys_user'); usr.addQuery('sys_id', name); usr.query(); if (usr.next()) { ...
How to define homepage for impersonated user?
Hello,After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.That is, it's defined to go to SOW Homepage, but as this Workspace is ...
How to update the form after it is submitted and the existing workflow only has to be used
Hi All,I am having a record producer where it is creating a record in table "x_test".Once the form is submitted , I want the users to allow for updates to questions after submission, and form still be submitted. It reduces the need to complete a sepa...
Report_view ACL
I am currently trying to analyse my Report ACLs between my Dev and Prod instances.i have one group of users that can see the reports in one but not in the other.the report are identicalthey have the same roles and groups attached to their profilesi h...
Remove matching entries from an array
Hi All, Requirement:I have 2 arrays.array1 = ['Software', 'Hardware', 'Service Catalog']array2 = ['Technology', 'Governance', 'Hardware', 'HR', 'Service Desk', 'Service Catalog', 'Software'] If whatever present in array1, is matching the names in arr...
IP address validation
Hi Team,I have to validate IP address.IP address should be range from 0 to 255 and should be Like 165.237.245.224. How can I achieve above asking?Thanks