We were using the out of the box Service Portal>Widgets>Header Menu, which has two menu items: My Tickets and My Surveys and hides them unless >0. I was asked to always show My Tickets. To do so, I did the following: 1. Go to Service Portal>Widgets>H...
Hello Team,When I am running Import set on loaded 20 records. data is not getting transformed as well as no error in transform history. As well as import set state is also changed to "Test"."Coalesce" is already on on one fieldAny suggestion what wen...
Hi All,I am working on a workflow, as per the configuration of workflow if first catalog task state becomes closed complete then another task will be created.So there are mainly 2 catalog tasks are going to be created, there is a requirement for me i...
I have a requirement , where I have one tab in my related list as key and number , I want to make those two fields in my related list as read only .. how can I achieve it ? Note : I dont want to make the fields in the table as ready only , I want to ...
Hi! We've got an already worked on UI Action that copies change requests (not OOTB one) and there's this weird bug when we save the copied CR it'll always save it's type as Standard no matter what is the copied CR type is. This is the UI Actions code...
If anyone have worked on the requirement where we need to create a Incident via REST API by referencing Incident template.
Please help me. I would like to know how to Edit ACL control of function fields.I had been creating reports using function fields.However, due to security enhancements to ACL related to function fields, the reports are no longer displayed. I want to ...
Hello Team, I have a variable (grayed out) on a record which has been created via a record producer. I want to add that variable to the table list view. Could you please me with a way to achieve this. Thank you!! Pravallika
I am having a custom table with few fields . When some changes are made for the fields, that is not getting captured in the Activity filter. I even configured the field in the activity filter by clicking on the filter icon.But still updated fields ar...
Hi,I have created a flow to submit a catalog request when ci status changed.Trigger condition works fine but 'submit Catalog Item Request ' action on the flow throws error message Flow Designer: class java.lang.Long cannot be cast to class org.json.s...
Disable Add tags in incident form and enable only for admin role users ?How to achieve this
Hi All, I have a requirement to allow for worknotes, but not additional comments, to be added to a task after it is no longer active. However, the journal entry fields (comments, worknotes, comments_and_worknotes) all hide when a task is set as inact...
Hello All, Am running the BR to check if the PIN generation time passed the 24hrs. Here is the below script. but getting the error which i mentioned in the subject.Please help on this.Thanks. (function executeRule(current, previous /*, gs*/) { var...
I have a notification on the Demand table. How can I include the value of a field from the Requirement [dmn_requirement] table? Dot walking doesn't work as the two tables aren't directly related.Thanks,AJ
Restricting past date and time in date/time field using on change client script as below, but it is restricting only old date IF I am selecting past time of todays date it is not restricting, it so it should restrict past time too my onChange client ...