Inserting images into an HTML field attaches the images to the current record table
Hi All,Inserting images into an HTML field attaches the images to the current record table,how to restrict this behaviorRegards,Jobin
Forum Posts
Resolved! How to set "Requested for" on Request and Requested Item
Is it possible to set the field "Requested for" on a catalog item's Request and Requested item records? I have many catalog item to create where the Requested for is not supposed to be the person who actually filled out the form. However, Requests an...
Resolved! Securing system properties
I've been asked to only allow Security Admins to have access to System Properties.I've been asked to encrypt certain System Properties.Has anyone else done these things?Where can I find a good recipe for such actions?Is this a good idea?Is there alre...
I want to place the Attachement paper clip icon on the Top right corner instead of below
Hi,I want to place the Attachment paper clip icon on the Top right corner instead of below of the record producer in the portal. I want to place top right corner please help me out how to do the same. Thanks,
Resolved! Populate choices on a field based on choices from two other fields
Hi,I have a field name solution which is dependent on two other choice fields . below is the scenario field 1 - Choice 1, choice 2, choice 3field 2 -choice a, choice b, choice c, choice dsolution - prod , dev, QA, training ,POC, sandbox etc.,. now b...
Resolved! How to remove Support Options from Virtual Agent chat windoe?
How to remove Support Options from Virtual Agent chat windoew?
Transform map for IBM Maximo
I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...
Two level Approval in Emergency Change
I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...
Conflict detection for manually added impacted Services /CIs
The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...
Resolved! Hide UI Action from the list view but not the related list
Hello Everyone, I need your help with a specific requirement which is: We have an UI action (New) that appears in two places for the (sc_task) table, First from the request item related list. Which is fine. Second in the list view of the (sc_t...
Resolved! How does the return part process work for transfer orders?
Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...
Resolved! Show Reference table Record producer variables on the form
Requirement - On the incident table, a record producer is in place, and I've implemented a formatter to display the variable editor on the incident form. Meanwhile, there's a field on the change table referring to the incident table. The goal is to s...
committed update set not showing the data in the Maintain items
Good morning, I created Catalog items, and captured in my update set in Dev instance. I moved it to ServiceNow Prod. I can see it is in the retrieved update set and showing as committed in Prod, however the Catalog item is not showing in Maintain It...
Resolved! Record producer You cannot edit this item here as it is checked out for editing in Catalog Builder
Hi,Record producer You cannot edit this item here as it is checked out for editing in Catalog BuilderWhile opening the Record producer i am getting this warning message.Please help me out how to fix this. Thanks,
Delete Activity comment log
I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...