Hello Team, I am adding manual group approval for specific catalog item on RITM level and If one of the team member approves and other should no longer required. Could you please suggest here. Thanks,Srinath.
Hello we are moving to a new schedule next month and I have one shift that overlaps by an hour. I planned to create a new schedule for that 8-hour window but I wanted to know if there is an easier way. Is there a way to edit a single shift without ch...
HI,I have created a UI Button , if user clicks on that UI button my script include should Execute... Please help me with the script to call script include from UI ActionBelow is the script include : AjaxClientHelperTest1.prototype = Object.extendsObj...
Hello, Is there a way that the virtual agent pops up actively on the ServiceNow Website? Currently the user has to actively select the chat box in order to interact with the virtual agent. If the virtual agent would pop up actively on the website th...
Hey guys. I hope you are well.I would like to know how adding a Budget to the project register works.If it is a Business Rule or a Client Script, and which one? What does this update of the Project Budget field do?
Hello All, Can someone please advise on below. What is the impact of removing public roles from OOTB knowledge ACL's and assigning snc_internal role to same?What components need to be tested or reviewed before removing the role ?
Hello all. I'm looking to see if there's a way to automatically set the values of one variable based on the value selected for another variable within a catalog item request. For example, if a user starts filling out a catalog item request and choose...
Hi Everyone, I have created a field in my table (Recruitment_magamenet). I don't see a field-type {email }in the dictionary where as I can see the Email type field in the user table(sys_user). I want to see the same email field that appears in the us...
Good morning,Currently testing the latest ServiceNow family release (Utah Patch 4) and came across a minor problem. When you schedule an in-person appointment with an engineer, you receive an info message at the top of the portal confirming the appoi...
We have a catalog item that allows end users to request VNC access to different hosted machines. Currently, this request involves a string field that permits users to enter any value. However, we aim to modify this field to only accept valid hostname...
Hi All, I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck. KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569 Client req...
Hi All, I have created a Workspace for a scoped application. I want to remove the below (+) icon which shows to create a New Incident or New Interaction. I want to completely remove this (+) icon for the Agents who will be working. Can anyone please ...
Hi, I have ritm to be created with 4 approvals. i configured the conditional script on the approval process. Suppose 1st user approved, immediately catalog task has to created and second user approved, immediately one more catalog task to be created....
Hi All, In the 'subscription overview' dashboard, the ITSM fulfiller license is not showing the correct result.It is showing all the users of the groups which are added in the subscription 'IT Service Management Professional - Fulfiller User' but as ...
Hii All i have two fields one field name is demo1 which is refrence type refrence is of group table , second field name is company which is list type and refrence give it of user table , now my requirement is that when i select any group in demo fiel...