As many tickets are opened via the self service portal and get assigned to the service desk and then recategorized to be resolved by another team, the report needs to be able to accurately report on a monthly basis the number of tickets that were "up...
Hi,I would like to write an accurate Catalog Client script that would give me the following results:Variable 'xyz field name' should not accept any statement starting with ZX or ZK or XX or PK or PL etc. If user attempts to submit then it throws an e...
Hi All, The script below is used for sending attachments from one instance to another. The client provided a GET API to retrieve the sys ID of the target record and a POST API to use the sys ID for updating the attachment in the client's instance. Un...
We have Assess button on the problem form which is OOB. When we click on this button the state will move to to assess. But, when we impersonated with itil user it is not showing in the form. In my requirement it should be visible to itil user also. T...
If we go to the on-call schedule through the navigator, a window for $oc_groups open up that displays the on-call cards for different groups. From this card if we click on the hyperlink for roaster and escalation details we see the usee profile that ...
Hi Team,I have created a business rule and i am not using current.update() in the code. But still comments are entering twice in service request. Kindly help me asap. Thanks
I have a requirement for the change tasks on a normal change to be generated in a order. I don't see anywhere that you can place an order on the tasks from the Change Task Workflow. I attempted to create an execution plan. See attached but tasks s...
We have a requirement where we need to move bulk attachments to respective records through soap web service..Will it really possible to move bulk attachments through soap web service? If yes can anyone help me with the necessary steps?
Hello experts, Is it possible to configure a user so that they can access servicenow without a password? Thank you for support
Hello All,We have a requirement that whenever case Date Fixed field is updated by the system, I should see the following system activity logged:1] When case is updated to Resolved or updated from Resolved to an active state(i.e., New, Open, Assigned...
Hi, I would like to use contextual search as follows in a record producer:Show only catalog items with a specific query (all catalog items where 'Meta' starts with dwp)Show only knowledge articles from a specific knowledge baseHow can I achieve this?
Hello all,We have one requirement where we need to change column label for database view We have created 'Date Fix' field on the case table .Above field is visible on database view(u_user_cases), but in the database view we want label as 'Date-Fix'.I...
Hi All,Actually we have one custom form Time Sheet in ESC portal , on that if Approver add comments , it copying twice, but we need only once Please help me to solve this ThanksDeepika
Hi, I have created a CAB definition and a schedule entry to create recurring CAB Meetings, I have scheduled the meets to occur every week on Tuesday at 9;30AM, and I have set the repeat unitl field to 1 year, but the system created the meeting for ju...
Hello friends, There are 3 editable variables on catalog task form. 1. checkbox2. Emp ID3. Temp ID If the check box is selected then the Emp ID should be read only.I cannot fetch the checkBox variable in UI policy condition.Even the checkBox variabl...
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