ServiceNow provides the capability to check-in at a walk-up location, book appointments easily using ServiceNow mobile app or via the portal. The transition from a manual creation of tickets either a call, e-mail or face to face has been impacting th...
Hi All,I've created a Scripted REST API to decode the base64encode attachment and have it attached to the target record. It's working fine for .txt and .csv . However, it doesn't work with .docx/png/xlsx and gives an error while opening the file "we'...
Hello, all. I'm trying to gauge what is the best way to schedule recurring tasks in ServiceNow that serve to remind analysts, admins, etc. to perform a certain action or to follow up on a particular event. I've looked at leveraging flow designer to ...
Hi all, we have a custom table which is pulling in asset information, however we dont want IPhone records to create. I've tried the below business rule but having no joy, anyone know where I'm going wrong? (function executeRule(current, previous /*n...
I have a Content Item that has a user criteria added to the 'Available' tab. I have added a user criteria to the 'Not Available' tab. To test the updates, I impersonated a user that meets the user criterial in both of 'Available' and 'Not Available...
Hi All, Need assistance on writing a backend script to update user records (a custom field) based on another custom field for 1000 records. Kindly suggest how to achieve this requirement. Thanks Kapil
Hello, We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...
Hi I am trying to write a script to fetch a downloaded file from the local drive (C or D drive of a computer) and attach to cat item to raise a request automation for ATF test case?// ServiceNow Script for fetching a file from the local drive and att...
Dear Community, I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. Other question: is it possible to know how...
Hi Team, I would like to validate the attachment file name and type before submitting catalog form via service portal. How can we achieve it ? Thanks in Advance.
Hello AllHow can I make the view highlighted in the picture, the default view for all users
Super simple one (I hope). I'm trying to build a report to see all our KB articles. But the "versions" is creating a lot of clutter. I just want to see the most recent version of every article (published or not published). Example - if I have an art...
Hi All, In my catalog item, I am using "Account" variable which is a multi-collector variable. Now once, my request is submitted a subflow is supposed to be triggered which will run "for- each" value of Account. Now, in order to achieve this, I used ...
I have created a custom table as per the client requirement and mapped those custom table fields in ETL Entity Mappings and trying to create a record over there but it is not happening and no record is getting created. I have put down logs in the co...
I have some Incidents (INC) that contain Incident Tasks (TASK) and would like the Incident to auto-resolve when all Incident Tasks are closed to prevent anyone from having to manually resolve the Incident ticket itself (all actionable items are conta...
