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Overview audit history cmdb

Hello, If you view the history of a cmdb item in list form, you will see everything that happened to that item. Is it possible that we can view all audit history in an overview? So not just this item, but all items? I checked sys_history_set.list, bu...

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Retiring large amount of CI

I have a requirement to Retire thousand Cis that is already outdated. Where updated field not on the current year and is empty using Busines rules

lourenz by Tera Contributor
  • 255 Views
  • 2 replies
  • 0 helpfuls

I want to add an email script in my Email template

Hi All ,  I have a requirement , where I have created an email template , and  in my email template I want to have the email script.In my  email script I have created approve and reject links  Script written in my email script : apprvl_email_outlook ...

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How to edit the survey answers after submitted by user

Hi Team, One of the user wrongly selected the answer in Survey and submitted. Now we want to modify the value for that question. Is it possible to modify the submitted survey answers? Thanks,RK

RK41 by Tera Expert
  • 1272 Views
  • 3 replies
  • 2 helpfuls

Resolved! What's the difference between Canada/Eastern and EST timezones

My colleague and I are having trouble between Canada/Eastern and EST timezones. His default timezone is EST, while mine is Canada/Eastern. I assume the two timezones are just the same -5 behind with UTC, but what I observed the Canada/Eastern has an ...

makku22 by Tera Contributor
  • 1228 Views
  • 1 replies
  • 1 helpfuls

Resolved! Add one year in knowledge base review date field

Hi All, I have requirement thatIn knowledge article form we have one field called "Review Date" field.When user submits the knowledge article the if that field is empty then I need to add one year in that date field.Could you please help me on this.

msc by Tera Contributor
  • 372 Views
  • 3 replies
  • 0 helpfuls

Resolved! Building a Catalog Item Workflow in Flow Designer

Hi Guys, to coordinate the backend processes to get a Catalog Item delivered to the customer, my company wants to create the workflow with the Flow Designer. I'm a first-timer in that area and currently the only person trying to build knowledge on th...

nand0o1 by Tera Contributor
  • 1902 Views
  • 2 replies
  • 1 helpfuls

Access to this content denied based on report_view ACLs.

I have reports that non-ITIL users cannot access.  The reports is a list of Incidents initiated by their team.  They get the error "Access to this content denied based on report_view ACLs."  I verified they are on the watchlist for the INC.  What ACL...

Resolved! Core_company - How to manage old companies (without deletion)?

Hello SNOW Community, OOTB Core_company does not seem to have an active flag to manage old records which means by default companies, no longer with you, appear when logging tickets (for example, many more uses).Although I have seen some suggestions t...

YoungItiller by Kilo Contributor
  • 2150 Views
  • 4 replies
  • 1 helpfuls

Adding a user to the Admin Group

Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session. However, after doing this, when I tried t...

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terrieb by Tera Guru
  • 1524 Views
  • 5 replies
  • 0 helpfuls

Resolved! ArrayUtil().unique(array); - looking for help

Dear community,Please give me a hint what I'm doing wrong. what I want to achieve is simple, remove not unique value from a script.I have a glidequery in script include, then the following to send answer:matx.query();var array = [];while(matx.next())...

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laszlobolya by Kilo Expert
  • 27867 Views
  • 9 replies
  • 9 helpfuls

Resolved! Send notification when user responds to email notification

Steps: 1. User sends email requesting for help. 2. Incident is created based on the email.  Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...

MWright1 by Giga Guru
  • 3973 Views
  • 17 replies
  • 2 helpfuls