Resolved! Advanced Work assignment (AWA)
Hi,Please can someone ¸help me with screenshots showing how in Advanced Work Assignement 1- Add Skill to user2- Add user to groupe3- Etc.... Thank youRegard
Forum Posts
Flow sequential approval
I have a json and i want to send approval request to each one by one in a flowi have got the length and object of the json in an array json {"Approvers": [{"Approver": "Testuser1","Type": "User","Approval_Type": "One","level": "1","Var_Name": "Var_Va...
In User, Incident and Request forms, manager name showing up as Distinguished Name
For some reason, the manager name in the Incident, Request and User forms is showing the full distinguished name as opposed to CN and GN. How can I fix this? I already have ldapUtils.setManager(source, target); running in the LDAP transform. Thank...
Query Filter for Group Tickets
I'm trying to create a query filter to display the tickets opened by any group member that the user is a part of. For example, if I'm a member of the "SaaS_Team," I want to see all the tickets created or opened by other members of the SaaS_Team in th...
Calculate percentage for checkbox field
Hello, In the checklist item table (checklist_item)we have field called complete. I need to calculate the ones which are complete true to that of total checklist. I'm trying using after business rule. Any help or idea on this. Thanks in advance.
How to update short description and Description in REQ using inbound emails
Hi All, I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty. Inbound email is on sc_cart table. I am writing short description and descript...
What is the process to configure the icons on tabs of the Interaction form on Agent Workspace?
How do I configure icons on tabs of Interaction form on Agent Workspace? As you can see in the image when we select any options on the 'Type' choice list & save the interaction form it gives a little icon related to the desired choice. For example, i...
Need to send a notification to Author and KB owner for expiration of knowledge article?
Hi Al I have a requirement that need to send send a email notification to "Author ,KB owner and content owner" Whenever a knowledge article reaches 60 and 30 days before Valid to date?If need to send warning notification exactly if valid to have d...
Issue with Email Notification and event
Hi All , I have a requirement where for my normal change requests it should trigger the function CNC() [in the function I am skipping assigned to and requested by from getting the approval emails ] the event nc.approve.inserted but the below script i...
Copy value from form to catalog via Ui action and open link in new tab
Hi All, I have a related link UI action on incident form, and I want to open the form in new tab on click of this UI action. Also, I want to use a system property in a Link for instance value. once the catalog form is opened it should copy some some ...
Use Password Reset Identity Verification Process without Password Change / Reset
I would like to verify the identity of callers to my Service Desk before I provide them service for certain requests. We use the password reset process which includes functionality for QA verification, etc - I would like to build a process that all...
How to create an extended "Students" table from "User[sys user]" in my scoped application?
I'm a development student and I'm doing an activity that needs to extend a "student" table from the "user[sys_user]" table, but I can't find the option to extend it anywhere.I'm in a defined scope application (if that makes a big difference).
How to create report if Incident is updated or created by a specific group
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
How to Show quantity option in catalog item if the IT checkbox variable is true
Hi Team,I have one IT checkbox variable on catalog item.If this is true only that time I want show quantity option to user.How can we achieve this.?
Editing the template value for a certain field for a custom table
Hi,I am facing an issue with regards to the Templates in ServiceNow. So I have created a template in Global scope and gave the user as somebody else who can edit the template in the form. But when that person is trying to edit the Template body then ...
