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Resolved! Hide UI Action from the list view but not the related list

Hello Everyone,  I need your help with a specific requirement which is:   We have an UI action (New) that appears in two places for the (sc_task) table,   First from the request item related list. Which is fine.  Second in the list view of the (sc_t...

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ahmed21 by Kilo Expert
  • 2214 Views
  • 9 replies
  • 2 helpfuls

Resolved! How does the return part process work for transfer orders?

Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...

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Resolved! Single selection for checkbox variable set

I have multiple checkboxes on my record producer that are in a variable set.  I am wanting to only allow one selection and the others be set to read only or false.  How would I accomplish this? I don't want to do a select box I want to be able to acc...

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jaubert by Tera Guru
  • 937 Views
  • 3 replies
  • 0 helpfuls

Resolved! Show Reference table Record producer variables on the form

Requirement - On the incident table, a record producer is in place, and I've implemented a formatter to display the variable editor on the incident form. Meanwhile, there's a field on the change table referring to the incident table. The goal is to s...

Ridhima8 by Tera Contributor
  • 1248 Views
  • 2 replies
  • 1 helpfuls

Delete Activity comment log

I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...

suryan by Kilo Expert
  • 13300 Views
  • 7 replies
  • 3 helpfuls

Making servicenow instance server down

Hi, Is there any possibility to make ServiceNow instance server down. I need to check the error code and message when trying to reach through APIs when ServiceNow server is down. TIA

Resolved! How to add the icon link in front of the field

I have to add a link icon in front of the priority field for "Problem" table, it could be same as this one:I want to have 2 link icons, this one which is visible and add another one with my own URL. How could I add this icon?

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DIVI1 by Tera Expert
  • 1117 Views
  • 3 replies
  • 2 helpfuls

Adding SQL query to workflow

We have a process where requests are raised for termination of users and based on the workflow of that request a couple of tasks get created. One of those tasks is to remove user extensions. However, not all users will have extensions and so the ask ...

Issue with UI Action Button

Hello All , we have an UI Action to cancel the case for one of Our custom form , when we click on this UI Action button it asks to enter cancel comments in the Cancel comments field , after entering if they save the record it is not working and not u...

shyam34 by Tera Contributor
  • 554 Views
  • 8 replies
  • 0 helpfuls