SLA Modification
Hello,It is happening to us with the SLAs for helpdex that every time it is assigned or something it is jumping the SLA again from scratch.We are requested that the SLAs for the helpdex only jump once.How could we solve this?
Forum Posts
service operations workspace
Hello, I want to remove Catalog Task Assigned to you Widget/Donut from Service Operations Workspace Landing Page (Home) . And need to add Requested items assigned to you widget/donut. I am unable to do this through UI Builder. Can anyone help me on t...
Resolved! Only users with the admin role should have the ability to add and remove checklist_items.
Hi All,I'm using a checklist on my incident form, but I don't want non-admin users to be able to add or remove items(checklist_items).I tried using the UI macro (inline_checklist_macro) script, but it made all the checkboxes ready-only.Also can we c...
Sys id is showing as record name in the url
Reference field showing empty but while clicking on the preview icon, Sys id is showing as record name in the url. Please check the below image attached
How to add "Additional details" tab after "activity", "attachment" for incidents on portal that appears after ticket is submitted.
additional details need to be visible for an incident ticket, it is by default visible for requested items.
RITM getting created with 'Pending' state as default.
Hi Team,We have 1 service catalog, where whenever we are creating the request, the RITM is getting created with default 'Pending' State & default short description.There values is not state in workflows or in template.We have added line in workflow t...
Difference between sla and ola ?
difference between sla and ola in servicenow
Creating a report of meeting rooms incidents closed
Im a total beginner and attempting to create some reports.a bit scratching my head at present. here is my plan:meeting room reportdashboard of meeting rooms with highest reports issues over last 3 years showing room number and closed codeable to sele...
Resolved! Need a Report on Active ( open) RITM's where One or more tasks are OPEN
Hi Community Friends.I need a report on RITMs where one or more task are open. The RITM has multiple tasks associated with it but one task could still be open. I found this thread but its not giving me what I need.https://www.servicenow.com/community...
Notifications are triggering Multiple Times.
Hi All,I am facing an issue with notifications where same notification is getting triggered multiple times. In my case I am triggering a notification when event is fired, and I have called the event in one of the UI actions if user clicks on that UI ...
Client script for this format(xx-xxxx)
Hi all, I need a client script in this format(xx-xxxx)Eg: (12-4C65)4C65- in this it needs to accept alphabets alsoalong with numbers ex:FG7HFirst should be numbers as above(12) and next 4 digits it needs to accept both alphabets and numbers(4C65)
How can I update the field live based on other values of the record?
I have a string field on a form and I wanted to update this field value live based on the other values of the records. I tried calling script including in the 'Calculated value' & 'Default Value' of the dictionary. However, it seems no values are pre...
Resolved! Map variable to different table
Hi experts,we have created variables called 'firstname', 'last name' & 'middle name' in a variable set of a record producer.Our record producer creates a record in incident table. We have custom fields 'firstname', 'last name' & 'middle name' on Inc...
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
Scenario In Import Set
There is an excel sheet containing information about CMDB CI, CMDB Server, and CMDB Windows Server data. Which target table should be selected?
