Hi Team,There is a use case such that through workflow we would be sending an automated notification to say "xyz" email id to perform certain task. The thing is if this "xyz" email id wants to send the confirmation over an email that it has complete...
I have two variables in a catalog item, the first is a multiple-choice with two options - this field is mandatory and presents this way when viewing the catalog item. The second variable is a reference field to select a user - this field is hidden u...
Hi ,I have created few variables on catalog initially and created a custom flow using flow designer with that variables -. Create catalog task action in the flow designer works fine and displays all the variables created initially.Now again i have i...
I have an UI action "Create Incident" in RITM table. A pop up opens which prompts the user to enter comment. It creates an Incident once the user enter the comments and click OK. The Incident gets associated with the RITM. This is working as expected...
I have Updated the search group name in Text Search Groups table , but its not reflecting in platform when table items are searched . tried to re-name it twice, but still not reflecting. please help
What is true about a page? a. Displays content via wigets b. Can be used in any service portal c. it is styled by theme d. can only be used in one service portal please tell me the answer if you know. Thanks in advance.
When using ui policies to set start date and end date automatically i get this error when create new change. The error appears in New York but worked fine in London release Listed below is error in screendump, the policy and further down the error in...
Hi There, can we move table one scoped application to different application table ? if yes How ? many thanks
Hi, we have around 100 million records in our CMDB tables and it's taking a lot of time while trying to access any of these tables. We already have indexing setup, however it's not of a much help. Wondering how of the customer who have the large data...
In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.
Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.
Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...
Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...