Hi All, Can someone help me to understand how to get the requirements from clients for Knowledge Management Application (ITSM). It would be great if you could share a template as well. Thank you in advance. Regards,Khaviya
Could someone please give me a list of all the tables necessary to create a scoped custom application that needs to implement Incident and Change Management?I need to know which all tables should be inherited and be part of this application's scope f...
Hi All,Actually i have requirement that i need create date Variable/field that should be as need to select Date range to be selected by enduser ? Please help me to reslove thisThanksDeepika
If we want to be able to create change tickets linked to a request does any one know if this should be done a the request, requested item, or task level? What would be most in line with ITIL? (I think the request is too high level so probably the req...
Hello,I am currently facing an issue with the validation of a Catalog Client Script in the Automated Test Framework (ATF) for a catalog item. I have a catalog script that checks if an attachment is added, but when I add a step to "Add Attachments to ...
From within an incident we can create enhancements and defects. I'm now looking for documentation on how those items are tied together. Currently, when I create an enhancement, the incident stays in the state of In Progress and I don't see where it i...
HiI am trying to use inbound email in flow designer to update an existing RITM ref number.The ref number is in the email body and will show like this on the inbound emailVersion Visit Email Address: RITM1234567@new,employee.comThe ref number will be...
I have a requirement that will need to use the Planned and Actual start/end dates for when a Change Request is performed. I have found the "Planned start date" and "Planned end date" fields on the [change_request] table but I am unable to find field...
This is how I've got it set up currently, I have weekdays 07:00-22:00, and weekends 09:00-21:00.What I then want, is when there's a holiday, I'd like the weekend time kick in. So 09:00-21:00.These will be used as business hours for a SLA.By default t...
How can we fetch the value of a variable from a normal and use it inside through catalog client script. eg. g_form.getValue('variable_name');ORg_form.get('variable_set . variable_name');ORg_form.getDisplay('variable_set . variable_name'); g_form.get(...
Hello , I have ITIL role but still i am not able to see incidents assigned to me . What would be the cause?
Hello friends, I am trying to fetch logged in user information in onLoad() client script.When the user logs in and opens, I want to fetch some of the info from sys_user table and based on that I want to display some fields.Since we cannot use g_scrat...
Hi Community, I have a requirement, in catalog form there is a field called "cost center for shipping" (single line text) in this field the cost center of the logged in user need to be populate in the field.In user form there is field called cost cen...
Hello everyone, I know this question has been asked several times by other community members but could someone give me a clear understanding of Business Services and Business Applications? The context of this question is that we are working on revamp...
Hello, Can anyone briefly explain regarding sys_storage_alias table. Thanks in advance!!