How to convert this: 20220831T000000Z into a date time
How to convert this: 20220831T000000Z into a date time
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Predictive Intelligence:Error while training solution
The use of the semantic intelligence function. If you have any experience with verification and experience, please let me know. 1.The result of intelligent learning shows "Error while training solution". By checking the log, it is found that the repe...
Dictionary Override related list is not visible
Dear All, I want to override 'calculate_duration' field in Requested Item table, which inherits this field from task table. I am not able to see "Dictionary Override" related list in work instance. However, it is visible in my personal instance. I ch...
Resolved! Explanation of Status Fields for Incident Management
What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.
Resolved! I have created a Assignment rule but it is not working as expected
Hi,I have created a Assignment rule but it is not working as expected. But if i submit the incident from portal it is showing different group Thanks,
Resolved! Displaying value into Field using Client Script.
Hi Everyone, I am trying to display the value on stakeholders table that is currently related list into Project. Which i want to display the value using client script on this below field. Can you check this below code ? function onLoad() {var PO ...
When i open the sys_audit table , it is going to transcation timeout
hello folks, I need to download the incident audit CSV file, but not able to get, when I am trying to open the sys audit it gets timeout is there any way to download a CSV file for incident events_ yyyymmdd-yyyymmdd.csv (2 years)
Currency fields need to be dynamic based on PO Line item
Hi all,I'm trying to write a script that actually parses the currency symbol values. I have scoured everywhere and cannot find anything that works correctly. Currently, the Subtotal field below gets the currency + numerical value from the PO Line Ite...
Multiple Email Setup in ServiceNow
Hi all, Our ServiceNow is setup to send and receive emails to and from our Service Desk email address. We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Se...
Change Freeze Calendar
Good day to all. I was looking to see if anyone has successfully implemented a Change Freeze calendar. What our business partners are looking for are that if a Change area {software or hardware} is in a freeze period, it will require VP approval. ...
Resolved! Delivery Information in Service Catalog - Make Mandatory?
Hello! I am working with the Two-Step Verification pop-up in the Service Catalog, as seen in the screenshot below. We want to make Delivery Information mandatory for certain items. Has anyone done this before? I know we can do it by customizing the '...
Generate PDF from submitted record producer
Hi team, I have a requirement to generate PDF after submitting the record producer and attach it to the target record. PDF will contain all the variables with answers in the record producer How can this be done?
Reporting SLA near breach and task due
Hi, I'd like to create a report titled "Tasks nearing SLA or due date". Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking. Can this only ...
Resolved! Updating Assignment on the RITM and REQ when it is changed on the CTASK
Good afternoon! I am trying to set up a business rule so that when the "Assignment Group" OR "Assigned To" is changed on the Catalog Task, the related Request Item and Request are updated with the same group or technician. Currently, when I updated ...
Interactive Filter on Related List Conditions of Report
Hello, I have a requirement to add Opened Date type Interactive Filter for a Report. Report is created on Group table. It has related conditions on Task table. I want to filter Groups having no tasks assigned. So for this I want a Date type filter on...
