In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.
Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.
In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Hi All,Is it true that in the new version - Vancouver, it is not possible to use the Workflow Editor anymore? And if so, how will it be possible to maintain the existing flows? Thanks in advance
HelloHow would i link a knowledge article to a precreated template when creating an incident from a knowledge articleYours sincerelyCarl BIG MAN Pearce
Hi Below is my requirementabove is the attachment data i have .. in this i need to get the details of type( how many records count in user & group) for this below is the script i written but it's not working var attach = new GlideRecord('sys_attachme...
I am not able to add the Formula Indicator in Vendor Workspace Management in the KPI Group.
Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...
Hello everyone, I have a flow designer designed in a way that whenever customer fills the form in SP portal a RITM is created and then SCtask is created in the same RITM. My issue is I created a varaible lets say ex: Team and it's type is choice wit...
Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...
Hi all, I have two fields - Priority and comments that should not be visible on the Service Portal of the form but need to be visible when the request is submitted on the RITM and SCTASK form. I tried using a UI Policy but it does not seem to be work...
Attaching the knowledge article from parent incident to child incident through script. But when i am creating new child incident Duplicate KB article is attaching. Please guide me why this is happening (function executeRule(current, previous /*null w...
We are going thought a project to update or implementation. We are looking for other have used in problem management for category and subcategory. Did you use the same as incident? Or did you use something completely different and if so what were the...
Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI. Regards, Tharun
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