I need to trigger a notification if a task is approaching Due Date.1. First Notification should be sent 4 hours before Task's Due Date2. Second notification should be sent 8 Hours before task's Due DateDue date is a field available on the task form.I...
Hello all. I have a catalog item that I'm not sure how to set up. There are two sets of fields to fill out on the form. The basic gist of the flow is:Step 1 - User 1 fills out 'Set 1' of questionsStep 2 - That set of information goes off for appro...
I have the below script in catalog client scriptvar leftBucket = gel(collectorName + '_select_0'); var rightBucket = gel(collectorName + '_select_1'); Is there any alternative to use in place of gel
I have a requirement that I'd like to build out in Flow Designer or any way that makes sense (an event for example). When a new or existing user is added to group "ABC" it will send a notification out, and when an existing user is removed from group ...
Hi My main theme for Service Portal is La Jolla, but I have two catalogs namely Service Catalog and Technical Catalog.So I want to give different themes to those catalogs. Service catalog can have the same theme as Main one (La Jolla) but I want to a...
There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the C...
Hello, There are two such HR service type which is not showing in the HR ticket number in the tab as well as in the form view.Please see the screenshot attached.HR case1 image is basically where the issue is Hr case 2 image is from other HR service t...
Can someone share how you use post implementation reviews for failed changes? Please share screenshots and instructions on setting it up. Thanks
Hi All,I am trying to understand "how to restrict transform map from creating any new record, only update, even if values of coalesce fields not matching".Any inputs are valuable
Hi All, I have a requirement where say catalog Task A is assigned to a person called ABC then 'Task B' cannot be assigned to him. 'ABC's' name should not be visible in assigned to list, Please suggest.TIA!!
Hi, I have a issue where flow is stuck at wait for condition, my scenario is, When agent selects ' Can this be remotely done' variable value as 'Yes' Or "No', then the rest of the flow should execute. But sometimes flow stuck at this step even thoug...
Hi Community, I want to know as a best practice what should we put under condition field for a Business Rule. As we cannot keep any BR without a condition.
Does anyone have an internal policy for "use of" Service Now within their organization? Would love to see as a resource and glad to share what I develop. Thanks!
I would like to know if other organizations struggled with communication when it comes to incidents. In this fast-paced environment, it can be a challenge to get information out to the right audience. Everyone wants to know what's going on, what's ...
Hello Experts, I wanted to configure an existing ui action to the service operations workspace. Please help in configuring the Edit ui actions button in the sow form.
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