Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI. Regards, Tharun
Is there a way to set a minimum character requirement for a single-line text? I have a field whose value must be at least 14 characters and start with a "C." I've placed a help text but want to make it lazy proof I found Service Catalog variable att...
Is there a Microsoft teams integration that would allow us to spawn a chat from ServiceNow task? Specifically we are looking to do this from a problem. They are hoping to be able to click a link and spawn a chat that would automatically bring in key ...
Our technicians would like to attach a file to an incident or request (for example), but somehow limit the visibility of that attachment. Is it true that anyone who has access to a given record will be able to open any attachments on that record?...
Hello Everyone, I got once incident in which user has raised one access request . RITM was closed 7 days back but still it’s SLA is running and user is getting notifications for SLA breach %. What would be the cause and how it can be fixed?
Catalog item run by a flow. Step 2 is to create task, but unless I submit it, it fails at this step due to security error. I want anyone in company including those with only service portal access to be able to submit this. How do I fix it?
Hi All,Actually on Record producer , for currency field i have created one Regular expression , but it allows only $ and numbers, but i want like "AUD $", it only allows those three letters before $, after that only numbers? Please help me on thisTh...
Hello I have three catalog variables in my service catalog item form. Based on Requested For variable, Auto populate email and department . How to achieve this requirement I want achieve this through Script Include and Client Scripts. Thanks in ad...
Hi All,Is there a way to get a flow status and results with a REST API call using the ExecutionID? I see that the sys_flow_context has the flow executions along with the status, but I don't see the results in that table. I can get by with just the st...
How can i stop admins to restrict impersonation of other admins.Tried multuple codes but its not working flawlessly. Tried modifying "ImpersonateEvaluator" out f box script include but it didn't work. I have used the accepted solutions from cmmunit...
Hi everyone,I've added a script to run on a business rule which pushes the required_persona from the request to the user profile which adds it to an existing list field called u_software. However cant seem to get it to work.Any suggestions where I'm ...
Hi Team, We are using a list collector variable based on selection under this variable, new rows are being added to the MVRS. If we are removing any value/record under list collector, it is not removed from MVRS table. Please help
In one of my portal widget, I need to replace HTML Code of unicode characters with actual character to convert it to readable text. I'm unable to find a solution for this. Any ideas to achieve this?
HiI have a requirement when the configuration item on a change request is chosen with certain value then various fields in the form should be auto populated. I've been looking to achieve this with a client script set to onChange on the configuration ...
I am trying to develop a report to rack work performed by specific techs. Every tech has a unique tag that they include in a work note when they begin working on an incident which is able to be searched by keyword. However I have not found a way that...
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