Resolved! switch case on workflow for lookup select box
I am trying to create a switch case condition on workflow for a variable with type as lookup select box.But it's not getting the correct value from that lookup table.
Forum Posts
Resolved! how to pass variable from Catalog item to catalog task in flow designer ?
i have created a name_of_user variable in the catalog item but how can i pass that information to over write the generic requested for field on catalog task ?
Copy a table from one instance to another
I need to copy a table from the DEV instance to Test instance
Trigger ATF Test from Script
How to trigger/run ATF test from server-side scripts like Business Rule or Script actions etc.
CAB Workbench: Same Agenda Items in Multiple CABs
Hello All, Requirement - Have two different advisory boards to discuss different aspects of same change requests. for eg- CAB1 & CAB2 So question - Is it possible to configure in such a way that same change request (agenda item) should get approve/...
How to check list of scripts in which script include is used
Hi All,I'm having a script include which is used in many places . I want to make few changes in script include. So, I want to know the list of places in which this script include is used, so it cant be affected. Please let me know how it can be check...
How to remove default Service Operations Workspace view in Utah
Hi All, Post we upgraded to Utah version, by default for most of them Service Operations Workspace view is showing up as soon as they login, if they try to search any Incident / Change / Problem / Knowledge. Users do not want this and need normal vie...
Users are not able to login through SSO after LDAP change
Hi People, Users are facing issues with logging into the instance through SSO. We have recently modified the LDAP server integration from the previous one & built a new LDAP server, both are via MID Server. But, previously users were able to login us...
navigating URL by passing Ticket Number
navigating URL by passing incident number.I wish to navigate to recored ticket by using ticket number please share your knowledge.
Service operations workspace showing :403: You don't have access to view this page for non itil user
Hello,Some users who do not have ITIL role are not able to access the Service operation workspace and shows the 403: You don't have access to view this page . Can someone help me in locating where exactly are we defining the role for SOW access. I d...
Resolved! How to see import log when a transform map script run?
Hi all,I am facing an issue while running a transform map script (on complete) I want to transform a large excel file in which I want to count all the record via number with each record respectively with their sys_id. Code ://(function runTransformS...
Resolved! How to set minimum character length for a multi-line text variable in a catalog item
Can anybody tell me how I set the minimum character length to 50 characters in a multi-line variable in a catalog item?The variable itself is already mandatory but I don't want people to write just "because I want it" or other pointless answers down....
Resolved! Form view on portal
Afternoon all. I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduc...
Resolved! Filter assigned to users based on assignment group
Hello,I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming f...
