I have catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can do it...
Hi, I would like to set catalog variables as read-only for two specific groups. I've created a new role and assigned this role to those groups based on information from a community blog and implemented the following onLoad client script. However, whe...
Hi everyone!I need help with a question, how to add MRV to an existing ticket? I need it to stay in this format But when I try to insert it it stays in this formatI'm using background script to build the solution because I need to run code for this
Hi. I'm building a REST Message application to get data from a third-party API. However I'm stuck at the authentication setting. To get the data I need, I need to use a bearer token, but this token only lasts for one hour. So I need to get the token ...
Hi All, I am working on a scenario where I can select multiple incidents in the list view and link them all with a single incident and this will create a record in the m2m table named[u_m2m_inc]. In order to achieve this, below is the UI action, UI p...
Hi All, I have 10 records only on whole table , now I want to update records So When do we use next(), hasNext() and _next()
I am trying to create a reset button via macros in record producer but unable to configure the functionality .I was able to make the button appear in the form but the functionality is missing . Can you help me to write the code.
Hi All, I have a requirement like to get the file extension of an attachment from Sys_attachment table. I need to pass the file name .extension in flow designer.Can any one suggest the script to pass that in Flow designer. Thanks in advance.
Hi everyone,I attempted to populate the time difference in the duration field in the catalog item, but nothing came up. What might have gone incorrectly? expected_duration (variable type = duration)u_duration_from (variable type = date/time)u_duratio...
Hi,I have one requirement on reports,in reports I am using the score, to display the count of records, but when i click on the score it shows us a list view of that table for which we have created a report. so i want to configure a list view for that...
I have been asked to create a report showing the groups handling SCTASKs associated with Catalog Items. Is there a way to report on Catalog Item usage based on associated SCTASKs?
Hi All, I have a requirement , where in a change request there are two fields : configuration item and assignment group also there is an approval on the change request form it goes to approval first from the assignment group and second level to the ...
My requirement is create a report to how many similar changes have gone multiple CABs, not showing single records of CAB name.so I have write the script and calling into the report but its not working. please help for this Thankyou. function getDupli...
How to pass URL in email scripting
When I impersonated as end user he is not able to see all the categories and when i see articles that he able to see in portal and published articles in backend count were not matching?? what could be the reason for this? and when i moved same confi...
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