I am having a custom table with few fields . When some changes are made for the fields, that is not getting captured in the Activity filter. I even configured the field in the activity filter by clicking on the filter icon.But still updated fields ar...
Hi,I have created a flow to submit a catalog request when ci status changed.Trigger condition works fine but 'submit Catalog Item Request ' action on the flow throws error message Flow Designer: class java.lang.Long cannot be cast to class org.json.s...
Disable Add tags in incident form and enable only for admin role users ?How to achieve this
Hi All, I have a requirement to allow for worknotes, but not additional comments, to be added to a task after it is no longer active. However, the journal entry fields (comments, worknotes, comments_and_worknotes) all hide when a task is set as inact...
Hello All, Am running the BR to check if the PIN generation time passed the 24hrs. Here is the below script. but getting the error which i mentioned in the subject.Please help on this.Thanks. (function executeRule(current, previous /*, gs*/) { var...
I have a notification on the Demand table. How can I include the value of a field from the Requirement [dmn_requirement] table? Dot walking doesn't work as the two tables aren't directly related.Thanks,AJ
Restricting past date and time in date/time field using on change client script as below, but it is restricting only old date IF I am selecting past time of todays date it is not restricting, it so it should restrict past time too my onChange client ...
Hi,I'm trying to automate the tests for request management flow in ATF. I have a scenario where I need to create a request and retrieve the request/RITM from sysaprroval_approver table and open it in a UI form, and then click 'approve' button in the ...
Hi All,I have a record producers with MRVS variables. Once the record is created, I want those MRVS variables to also appear on the record form . Please help me in achieving it. Record producer is on a custom table.
Hello everybody, I am looking for advice or feedback from anyone with experience of using Change Management for Software Deployments. This can be for End User Computing and Infrastructure deployments at scale. In a typical SDLC process, you'd usuall...
Hopefully, this is a simple question. We have multiple Service Portals that generate requests to our fulfilment teams. These requests use shared email notifications with links to the request - the OOB notifications are set up with ${URI_REF} which ta...
I need to export the standard change templates out of one instance and then import them into a new, separate instance. I am looking any suggestions on the correct tables, as well as, the order that i should import the data. I have found a few article...
When I use the global search, it shows me lots of info but does not show me any requested Items. I already added the sc_req_item table to the text search tables but still see nothing. Is there something I am doing wrong? I am on Utah.
Hi Team, One of the user wrongly selected the answer in Survey and submitted. Now we want to modify the value for that question. Is it possible to modify the submitted survey answers? Thanks,RK
My colleague and I are having trouble between Canada/Eastern and EST timezones. His default timezone is EST, while mine is Canada/Eastern. I assume the two timezones are just the same -5 behind with UTC, but what I observed the Canada/Eastern has an ...