I want to send Notification to manager If sctask status not changed for 1 business day
I want to send Notification to manager If sctask status not changed for 1 business day(excluding weekends)for a particular catalog item using flow designer
Forum Posts
Filter KB articles on from Knowledge Base in Service Operations Workspace SOW
We are interested in staring to use Service Operations Workspace, SOW, for Alert Management. In Classic UI we have Contextual Search to filter KB articles from a spesific Knowledge Base, but I can't find the similar settings for SOW. Because right no...
Populate start date in orderguide next tab
Hello everyone,I would like to set the start date in the order guide on the next tab.In the initial stage, there is a start date field available. We have a variable named "Xyz." If we choose this variable as "Yes," the start date becomes visible in a...
How to capture the custom table in update set
HI Team,There is a custom table created in the Dev Instance, but this is captured in random update set and all the updates has been deleted by mistake . I have made few changes on table and captured it in my current update set. applications and modu...
How to trace which scheduled job is updating record
We have one HR case (consinder incident record) which is continuously getting updated from closed/cancelled to work in progress after period of time. and i believe this is causing because of schduled job (it can be using scheduled jobs, workflow, fl...
how to compare 2 strings to get the group name
I want to match 2 strings. eg :- absc-suuportGroup and absc-suuportGroup-Approval group , if the string matches from the beginning till group- then i wnat to fetch the sys id of absc-suuportGroup-Approval.
Resolved! How to add the file in catalog task
Hi, when the user submits the catalog request by attaching the spreadsheet/file and that file need to be added/present in catalog task...how can we do that. Thanks in advance
How to send an attachment which is attached to RITM in Email Notification
Hi team, As per my business requirement, I need to send attachment in email notification which is attached to RITM record while raising a request.Please help me with this. Regards,Haseena
How to use current RITM field values in Workflow
Hi All, I have a workflow which is getting attached to the RITM, so as soon as the assignment group on sc_req_item is populated it should trigger approval.So, I am using "Wait for Condition" activity and "Group Approval Activity " inside group approv...
Resolved! Can we get the related list sysID in Ui action script
I need to get the related list sysid in the Client UI action Script so that based on it I can do my functionality.
Resolved! Want to hide one option and only specific users can see it.
Hello Everyone, Good day! I would like to ask for your help on how to hide/show one of the option in status for specific users. I'd like to hide the status "Pending Root Cause Analysis" from any users and can only be seen by incident managers. This f...
Resolved! How to tell if Event Manager is installed on an instance.
How do I tell if Event Management is installed on an instance that I do not have admin access? I'm unable to see plugins and wondering another way to tell.
Resolved! Alert for confirmation after clicking a button
I have a button called "Cancel Request" on the top right corner of my form. I want to create a alert/confirmation box with Yes and No button to prevent direct cancellation of the form.I want a simple solution with a alert box only and not the UI Page...
What is the difference between INCIDENT and INCIDENT TASK(incident_task) ?
Hello All,I have a question that may seem easy but frankly, I don't know the difference between Incident and Incident Task,When do we create an incident task to an Incident and What is the purpose of the incident task? Thanks in advance.
Can you do an 'insert' in Flow Design to update records?
Hello there, just checking to see if it's possible to do an 'insert' in Flow Design. Can you use Flow to insert/add (not update) 'Knowledge' type for multiple Groups (about 95 groups). We tried 'update' action but it wipes existing group 'type' & us...
