How the Comments or Worknotes are updated in Portal and Native Ui ?
Hi All,Actually i want to know how the Comments are updated in Portal and native Ui once we post?, where these coming from Please help me to understand thisThanksRamu
Forum Posts
Update the approval notification title to request number on Now Mobile
Hi All, I have a requirement to change/update the notification to the request number and not the sys ID(existing behaviour).On now mobile app, when user receive the approval requested notification it should be change the title to request number. For ...
Shared Reports and Dashboards how to get a list of all Users that includes their Email addresses?
Shared Reports and Dashboards how to get a list of all Users that includes their Email addresses?
Child Incidents and Problem?
Hello,I'm just looking for some general feedback. When should child incidents be used? How does this relate to Problem? What is the best practice?I've read a lot of post on various forums, and not found a clear answer. I have not found an inc...
How to hide add/remove all from the multirow variable set
Hi Team, Can someone please help me on the below issue.How can we remove the add / remove all and actions from the table it is multirow variable set.
Usecase: Fetch and display a list of related incidents for a specific problem record.
Usecase: Fetch and display a list of related incidents for a specific problem record.Description: Create a Script Include that retrieves and displays a list of related incidents associated with a specific problem record.
Report on Requests with no associated requested items or catalog tasks
Hi, I've come across an issue where someone has done some work with an API (I think) to try and convert a incidents to a request, this has since been turned off and will be revisited later but for now this has then had a knock on effect of now having...
List view - Export to Excel - Business duration display value not capture
Navigate to problem list view. Keep the 'Business duration' field visible. Try Export it to Excel. Display value of Business duration is in Month/Days/Hours. But in the export, it gives as secs.Hope this issue apply with Incident, change..etc (as thi...
Hi, I want to implement Known error database in servicenow. Please suggest the process for this.
Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...
Please help me in how to solve the below given scenarios
Incident Management: Scenario 1: Set the caller's first name as the short description of the incident when it is created. Scenario 2: Display the first name of the assigned technician in the incident form. Problem Management: Scenario 3: Generate a r...
Different view of variables in RITM depends on user
Hi All,I have an issue cause when I open RITM I can see the variable like this: But when I impersonate some user then I see variable in RITM like this: I would like to have the first view in second case, do you know what can I do to achieve it? Thank...
How to Auto-assign a problem record to the appropriate support group based on its categorization.
Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predef...
AI Search search results inadequate
Hello together Our portal search is often completely invalidated by a "-" and no longer delivers any results.Example: "Email" instead of "E-Mail" only returns 1/27 of the possible catalog items. Creating a synonym (E-mail --> ["mail", "email"] & emai...
Reference field
Hi All, we have 2 variables one is choice and other is reference variable(group records) ,upon selecting choice 1 in variable 1,in variable 2 it should show only groups ,if current logged in member is owner of any of the group. Kindly help.
Search Service Error: Empty payload returned
Hello, I have an identical issue to https://www.servicenow.com/community/field-service-management-forum/search-service-error-empty-payload-returned/m-p/2515740When I choose Open Incidents in Related Search on the Incident form, I receive the error "S...
