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Resolved! Partial matching of reference type field values with addQuery()

Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...

N_Y_1014 by Tera Contributor
  • 906 Views
  • 5 replies
  • 2 helpfuls

System is adding using name automatically in Watchlist

Hi All,I have an issue, when user raise an incident system is adding his name in watchlist 3 times instead of one time and system is sending same mails 2 times when he add additional comes. Could you please help how to resolve this issue. Thanks!   

Community Alums by Community Alums  
  • 674 Views
  • 24 replies
  • 0 helpfuls

Service Portal - Global Search

HI Experts, I created a custom table extended from task table and added entry in search source under service portal module to get the tickets raised in custom module and is working fine. However there is one issue, in above anpshot, i searched for th...

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Shivani29 by Mega Guru
  • 506 Views
  • 4 replies
  • 0 helpfuls

How to set preferred contact method for On-Call groups.

When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...

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Mitch Moran by Tera Contributor
  • 1134 Views
  • 1 replies
  • 0 helpfuls

Portal Shows Incorrect Value for Requestor and Requested For

Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...

BACK END.jpg INCORRECT PORTAL.jpg
Byron Plant by Tera Contributor
  • 1066 Views
  • 10 replies
  • 1 helpfuls

about IS Functions

Hello,I would like to know about IS functions and disciplines of IS Functions.Thank you.