Hello,We have a new requirement from our internal web team. They would like to index our ServiceNow KB articles and then make them available in our website's main search engine. This is so that people can search and find KB articles from our Universi...
Hi All,I have a requirement to add user to the group automatically whenever the user is selected as manager for the unit's table.Scenario: I have unit's table which has two fields Name and Manager (reference field). So once any unit is created/update...
Hi, I have one catalog item named as xyz which contains workflow name as yz. When user raised a request it will be go for the user's manager approval. In the approval email few fields are need to visible. Approval email is sending for sysapprover ta...
Background: Our HR department has the need to email external addresses at times, when a employee is terminated and their network email address is deactivated. They may be working a case, and would like to use the email client from within the case i...
Hi All,I have a requirement to show New button in the catalog task only to specific group and specific catalog item.I have to create a 'create' ACL on the sc_task table in order to control the visibility of the buttonand added filter as below:Here ab...
I have a site using Walkup Experience and activated the kiosk for user to check-in. However, the site does not want to enable the Join Live Queue and Schedule Appointment feature. Is there a way for users to view the queue from Walkup Experience onli...
We have catalog item that has the following field Look up select box field called Campus - Which references the u_campus field in the table cmn_location andReference field called Exam Room Location - Which references the cmn_location What we want is ...
We have email notifications set up for a variety of scenarios, such as when an incident is assigned to me. We have an SMS alternate defined, so it is sending that as a text message when I subscribe to that notification with the notification channel I...
We've a requirement to add peer approvals (no cab approval needed) for a couple of standard change templates and was wondering the best way to achieve this?
Hi, I have Work Notes / comments on the Notes form section, but if I remove from the Form section, the Compose section is removed too. I only want these fields on the Compose section, but I can't seem to achieve that.
Hey, is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace? If I want to configure the form layout and remove the field there, it w...
Hi,I can't able to access the Content Management System(CMS) from navigation how to access the same.
Hello All,I have a catalog item where it creates 5 catalog tasks in it based on the path variable.Path Variable :Fast Track : Value - 1Full Track : Value - 2Tasks based on the short description :Task 1 : Initial AssessmentTask 2 : GAO ReviewTask 3...
Hello, I got an observation as nearly 2364 entries as " Reports assigned to nonexistent group/User" , i checking i see the most of the user are moved out of organisation, what is the easy way to remove these users and ensure the correctness, Regard...