When we create a major incident, an email notification containing MS teams chat should be sent to the assignment group. Since we do not have a Twilio subscription for that, can we achieve this with custom code?
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Hi, I want to capture the change approval time in a report. How can I do that? I am looking for the final approval time.
We're experiencing an issue from a custom table outside the global scope where delegate can only see approve and reject button in the approval form, but cannot see the approval details. It says record not found. The case record is from custom table c...
I have created on-call schedules and need to migrate to other instance how can i do it? I see updates are not capturing in update sets..
Hiii Everyone, I have recently started using Service Now tool so I just started to understand the tool slowly. Now my manager asked me to develop a demo customize portal like train service portal where an end user can login to the portal, enter its ...
So, I have a fairly basic script, that should, in theory, be giving me one specific answer. I'm looking for it to find "Snowflake - HCDA PII Prod" and ensure that the PII Approval checkbox is true. I have tried removing the second feature - the name ...
Hi All,I created a REST message for the GET call (to pull data from 3rd party) and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am using the script step for parsi...
Hello All,I have a requirement where I have 2 fields i.e. 'Please Select the duration' (Radio Button with 2 fields i.e. 24 Hours and 48 Hours)(Name - please_select_the_duration) and 'Start Date' (Date Time field) (Name - start_date). Based upon the r...
The users name are not displaying. I have attached the screenshots, please let me know what should I do to resolve this issue. Thanks!!!!!!
When we update incident ticekt, then system should sen email notification to CC and BCC?
Getting Error There is a JavaScript error in your browser console on change category. Please find the below code Script Include:var lmsAjax = Class.create();lmsAjax.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { getLeaveBucket:f...
Hi All,We have one requirement, If user has snc_internal role then we want to remove or hide 'Close Case' option from the button. --> This is a Standard Ticket Header widget. -->Basically this widget display when we click on short description of Inci...
Hi Team, REquirement : Few fields need to be hidden in list view personalization of table view.I have hidded a field in list view using ACL "add-to list" and role as admin, but it impacts all the table views. I need to configure Acl via Table view on...
Hello,for a user at the level of his account the language is french and also in the sys_user_preference table the language is french but once the user connects from another application to access the portal the language changes to english and in updat...
