Aut flush / cleanup table
Hi guys Are there any recommendation on the number of seconds that you can set on the "Auto Flush" especially for the sys_log tabel? Right now its 90 days - don't even know if that it OOTB. Thanks in advanceSøren
Forum Posts
Resolved! Database view for task_sla, sc_task and incident tables
Hello everybody, I want to create a database view where to see data from the following tables: task_sla, sc_task and incident - as I need to be able to see all task_sla associated with Incidents and Catalog tasks on the same view, together with the ...
Auto populate field from a reference field on a catalog item variable
I have a variable that contains a reference field that references the sys_user table.I have added another two fields for Email and Department and I would like to have them auto populate with the related information for the selected user in the Reques...
Trigger email based on the schedule and conditions
Hi All,I need help with a ServiceNow case, I have the following email scheduling requirements: 1) Schedule emails to be sent every Monday at 10 AM.2) These emails should contain 'URLs to a list of incidents and RITMs records' , probably hard coded be...
Resolved! how to include Catalog task number in the email notification on RITM table?once click on task number record should be open
I have created email notification on RITM table i need 3 links on the same notification , 1 is for RITM number and other 2 for sc_task , I am using below for RITM number link .but how can i achieve the same for Catalog Task no. on same notification ...
How to add a new field on email_client to provide predefined "From" address list selection?
As per requirement we need to provide a drop down list to select any one of the "From" address on email_client page. Unable to find this where i can add it, searched in ui page, ui macro, couldn't find it. Explored email client template, quick messag...
Resolved! Issue in getting all users manager details to trigger a notification
Hi All, Actually, I need to send an email notification to the 'assign to' user managers on incident form if the incident state is in progress at every Monday. For this, I have used run script scheduled job in the script I have mentioned the below cod...
Resolved! Can some will help me on where can i found the Application picker and Update set picker in Utah
Hi,Can some will help me on where can i found the Application picker and Update set picker in Utah.Please help me out Navigation steps to achieve the same. Thanks,
Resolved! ITIL Best Practice-Converting Request to Incidents
From an ITIL Standpoint has anyone converted a Request to an Incident successfully? We received a requirement to allow the Service Desk to convert Hardware Requests to Incidents and we are trying to determine if this is a best practice to do based on...
Approver has 3 reminder to approve if not approved then cancel the request.
I want to create a workflow. When i submit a request, A approval request should go to team lead.A task will be created and approver will receive 3 reminder email(daily basis) if he didn't approve then request will automatically cancel if approve then...
Resolved! Edit button not visible
Hi Experts, I have created a M2M table and the edit button is created automatically , but that edit button is visible only by admin we need that itil role shoud also able to view the same how to do that. Luso
Resolved! How to transfer attached files from interaction to request or incident?
Dear community, We're doing some preparation to transition from calls to interactions and currently we have one challenge: it's about transferring original attached files in interactions to new requests or incidents. So far we can use the standard UI...
How to choose different view while in reference list & related List
Dear All, In one of our custom table ABC, we have reference field called "Third Party Issues" which is referring to another custom table XYZ data, my issue is when user click on the search icon of the reference field it showing the data in the defaul...
FCR Report
Hi All, I'm new to servicenow & got a requirement to Create a report with FCR & it's percentage. PFA for more details & help me out to create the requested report. Filter condition for FCR incidents is State is Closed AND Reassignment count <=1 FCR...
How is RITM created automatically when Request is approved? Can anyone help me that OOB script?
How is RITM created automatically when Request is approved? Can anyone help me that OOB script? When ever a request is approved or Stage & State= Approved an RITM is automatically and a Workflow is attached. Can anyone help me with the OOB script or ...
