Hi All, My Requirement is that when user is in Create New Change and clicks on Toggle template bar and selects New Template, i should remove a couple of existing options and also under field "choose field" only selected options should be visible. Thi...
Hi, I am trying to integrate ServiceNow with salesforce using REST API. I have configured everything connected app, OAuth profile, Entity scope, REST Message but i am unable to get token getting below error.Please look into it and suggest ASAP. Thank...
how can i define which form view to use when the ritm or sctask from the workflow ? i have define some extra icons on the form view.
Have created a field "evp" as reference type in sys choice and added 2 options yes/no. So, the requirement is, when user's manager has evp field is yes then ask for approval if not check for managers manager has evp field set to yes. i have written t...
Hey Developers, I'm doing a Transform Map on "awa_queue".Will have 2 columns, Name & Work Item routing condition.Need help with Transform script to create an entry on "awa_eligibility_pool" table while importing the excel sheet2 fields needs to be up...
Hi Experts, I have a old list of approvals which needs to be cancelled. This approvals are not linked to any target record as it was brought while moving from another instance.Can you please provide a script for that please.
i created a widget for scanning of the serial number to checkin , how can i pass the information to the virtual agent so that it can open the inc with it ?
I'm implementing Outage management for a customer with a quite advanced process in this area, and I'm a bit puzzled about how to implement it in the best way using the existing functionality of the Services -> Service Offerings and the portal System ...
Hello Everyone, Application (Problem Source): Flow DesignerInstance: UtahProduct: ITSMProblem: Both open (initial) and Pending (follow-on or final) SCTASKs are visible to support teams. When the support team receives and completes the task, the syste...
Hi Community, Im trying to get the value from the field and store it in the variable and reuse that variable in the script. Basically, In sys_email table there is field called body text i want that value to be use in the description of the incident w...
I am given with the requirement to add approval step according to the variables selected. Do I have to create separate RITM for that? Or should I go with the single RITM? May I know how it works?
Hello, we are working towards using Advanced Work Assignment and the Service Operations Workspace. I understand that Agent Workspace is being deprecated so that is why we chose SOW over Agent Workspace, but to use AWA, the agent needs to set their st...
I have faced one interview question recently that create a script include with two functions f1 and f2 in which you have to find difference between created on and resolved fields .if you call function 2 in the background script and run then the diffe...
Hi friends, I was thinking of one requirement.After clicking the UI action the code in UI action is executed, it creates a record in another custom table. Then control should return to the same page ----- this requirement is completed.1. Now, when th...
Hi friends, I am creating insert a record. When the user clicks the record will be created in the custom table. There is a reference field Instrument. function insertDetails(){var grInsert = new GlideRecord("u_details_data");grInsert.initialize()grIn...
