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Resolved! Partial matching of reference type field values with addQuery()

Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...

N_Y_1014 by Tera Contributor
  • 989 Views
  • 5 replies
  • 2 helpfuls

How to set preferred contact method for On-Call groups.

When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...

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Mitch Moran by Tera Contributor
  • 1182 Views
  • 1 replies
  • 0 helpfuls

Portal Shows Incorrect Value for Requestor and Requested For

Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...

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Byron Plant by Tera Contributor
  • 1121 Views
  • 10 replies
  • 1 helpfuls

I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section of the Catalog Item view, as

I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...

ram57 by Kilo Contributor
  • 1117 Views
  • 3 replies
  • 0 helpfuls

Microsoft Azure Translator

Hi all,I am attempting to implement dynamic translation with my Azure account on ServiceNow. I have followed the provided documentation for configuration, but I am encountering an issue where it is unable to perform the translation. I have also revie...

SLA schedule including public holidays and weekends

Hi all, I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule.   Thank you.

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psyherin by Kilo Sage
  • 4239 Views
  • 13 replies
  • 0 helpfuls

How Does an Assessment Answers calculate the Score in Demand?

I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one.  This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation.   I built the Metric categor...

terrieb by Tera Guru
  • 1041 Views
  • 1 replies
  • 0 helpfuls

Unable to catch the redirect URL of a map report in update set

Hello community, I need help with the reporting module in ServiceNow. In fact, I am unable to fully export a map report using a redirect URL instead of drilldown under the Report structure menu. The report is exported successfully through update set,...

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Don_O by Tera Contributor
  • 501 Views
  • 1 replies
  • 1 helpfuls