what is inbound email action and outbound email action
what is the means of inbound and outbound email actions ,and what is the difference between the both
Forum Posts
ServiceNow to ADO Integration through Microsoft Azure DevOps Integration for Agile Development plugi
Hello! we are using Microsoft Azure DevOps Integration for Agile Development plugin to integrate between ServiceNow and Azure Devops. The business requirement is to sync from ServiceNow to Azure Devops whenever new RITM created so work item will be c...
Resolved! Partial matching of reference type field values with addQuery()
Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...
How to set preferred contact method for On-Call groups.
When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...
Resolved! Need to get row count when using Multi Row Variable Set before submitting the MRVS record
I am using Multi Row Variable Set to get multiple users and need to populate the Row variable based on the number of being entered in the variable set. I need a way to get the count of records current present in Variable Set to set the Row variable. ...
Portal Shows Incorrect Value for Requestor and Requested For
Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...
Import set staging table
Can I glide a staging table in my script?
I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section of the Catalog Item view, as
I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...
Resolved! Emails going to employee center, I want them to be tailored towards service portal
Hello, Ever since the company implemented ServiceNow we get these emails that have a great look to them so that's what we rely on. Problem is, is that we use the Service Portal and not Employee center. When we click "View Request" it takes us to the ...
Microsoft Azure Translator
Hi all,I am attempting to implement dynamic translation with my Azure account on ServiceNow. I have followed the provided documentation for configuration, but I am encountering an issue where it is unable to perform the translation. I have also revie...
SLA schedule including public holidays and weekends
Hi all, I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule. Thank you.
How to add attachment to the catalog item variables using the ATF
Hi, How to add a attachment to the Catalog item (to a variable) using the ATF. And i don't want to add it using the existing attachment in the sys_attachment table. Is there any way to do this ? Thanks,
How Does an Assessment Answers calculate the Score in Demand?
I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one. This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation. I built the Metric categor...
Unable to catch the redirect URL of a map report in update set
Hello community, I need help with the reporting module in ServiceNow. In fact, I am unable to fully export a map report using a redirect URL instead of drilldown under the Report structure menu. The report is exported successfully through update set,...
Approval user activity in workflow did not generate new approvals but used the old approvals
Hello experts, I have a workflow in which I used "Approval User" Activity.The workflow is triggered for a custom table record when certain conditions matches,The workflow can be triggered multiple times whenever condition matchesLets say 1st time wor...
