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Inbound email action

When a user sends an email to us, the content in that email should get captured in worknotes of RITM.How to configure inbound email action for this.

User_267 by Tera Contributor
  • 172 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hide Dependent Fields with UI Policies

I have a select box field A with choices: x, y, z.When the selected choice for field A is option "x", field B should be enabled and mandatory. Field B is a select box with choices: u, v, w.When the selected choice for field B is option "w", field C s...

jramirez1 by Tera Expert
  • 2130 Views
  • 4 replies
  • 1 helpfuls

Populate start date in orderguide next tab

Hello everyone,I would like to set the start date in the order guide on the next tab.In the initial stage, there is a start date field available. We have a variable named "Xyz." If we choose this variable as "Yes," the start date becomes visible in a...

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Aditya37 by Tera Contributor
  • 214 Views
  • 1 replies
  • 0 helpfuls

How to capture the custom table in update set

HI Team,There is a custom table created in the Dev Instance, but  this is captured in random update set and all the updates has been deleted by mistake . I have made few changes on table and captured it in my current update set. applications and modu...

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Manasa23 by Tera Contributor
  • 5121 Views
  • 4 replies
  • 1 helpfuls

How to trace which scheduled job is updating record

We have one HR case (consinder incident record) which is continuously  getting updated from closed/cancelled to work in progress after period of time. and i believe this is causing because of schduled job (it can be using scheduled jobs, workflow, fl...

IAmIshan by Tera Guru
  • 434 Views
  • 1 replies
  • 1 helpfuls

how to compare 2 strings to get the group name

I want to match 2 strings. eg :- absc-suuportGroup and absc-suuportGroup-Approval group , if the string matches from the beginning till group- then i wnat to fetch the sys id of absc-suuportGroup-Approval.  

Priya75 by Tera Contributor
  • 385 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to add the file in catalog task

Hi, when the user submits the catalog request by attaching the spreadsheet/file and that file need to be added/present in catalog task...how can we do that. Thanks in advance

suuriya by Tera Contributor
  • 427 Views
  • 3 replies
  • 1 helpfuls

How to use current RITM field values in Workflow

Hi All, I have a workflow which is getting attached to the RITM, so as soon as the assignment group on sc_req_item is populated it should trigger approval.So, I am using "Wait for Condition" activity and "Group Approval Activity " inside group approv...

Priya75 by Tera Contributor
  • 378 Views
  • 1 replies
  • 1 helpfuls

Resolved! Want to hide one option and only specific users can see it.

Hello Everyone, Good day! I would like to ask for your help on how to hide/show one of the option in status for specific users. I'd like to hide the status "Pending Root Cause Analysis" from any users and can only be seen by incident managers. This f...

zaxjun by Tera Contributor
  • 524 Views
  • 3 replies
  • 0 helpfuls