Thanks for your help. I am trying to create an ACL or before query business rule that restricts the display of a record to a user based on the content of an entry in the record for the user. To display a record if the value of a field referencing a d...
Hi, I'd like to add attachments to closed RITM for non-admin users. When a RITM is closed, manage attachment icon is hidden. I found a BR for closed incidents, but anything for RITM. I've tried found the issue in ACLs, UI Macro called Attachment_Entr...
what is the means of inbound and outbound email actions ,and what is the difference between the both
Hello! we are using Microsoft Azure DevOps Integration for Agile Development plugin to integrate between ServiceNow and Azure Devops. The business requirement is to sync from ServiceNow to Azure Devops whenever new RITM created so work item will be c...
Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...
When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...
I am using Multi Row Variable Set to get multiple users and need to populate the Row variable based on the number of being entered in the variable set. I need a way to get the count of records current present in Variable Set to set the Row variable. ...
Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...
Can I glide a staging table in my script?
I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...
Hello, Ever since the company implemented ServiceNow we get these emails that have a great look to them so that's what we rely on. Problem is, is that we use the Service Portal and not Employee center. When we click "View Request" it takes us to the ...
Hi all,I am attempting to implement dynamic translation with my Azure account on ServiceNow. I have followed the provided documentation for configuration, but I am encountering an issue where it is unable to perform the translation. I have also revie...
Hi all, I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule. Thank you.
Hi, How to add a attachment to the Catalog item (to a variable) using the ATF. And i don't want to add it using the existing attachment in the sys_attachment table. Is there any way to do this ? Thanks,
I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one. This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation. I built the Metric categor...
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