Flow designer doesn't trigger when record is updated in change_request table. Flow trigger conditions are (created or updated) and state is new. - Flow is executing only when change record is created.- Flow is not executing when change record is upda...
After starting applciation node, just within few seconds app node is going to failed state with JVM exited while loading the application error.systemctl status snowapp-01.service● snowapp-01.service - ServiceNow Tomcat Container for snowapp-01 in /g...
Hi Team, I want to make state field read only in RITM form. However the state field is coming from task table. How can I make task table field readonly in ritm form. Please suggest.
It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?
With the default settings, only the requester and people with Admin privileges can cancel change requests?Can assignment groups cancel change requests?
Hi All, I need to hide/remove the state field choices like Assess and Authorize for standard change requests in list view.can anyone help me with this?
Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...
Hi, I have a scheduled job which will run every 6 months automatically. But one of the user requesting that they want to run or execute the same scheduled job by manually. It means they need to control or trigger the scheduled job when ever they want...
Hello, I'm looking to add a checklist to a catalog task but I only want the checklist to appear when 1) a particular requested item is used (in this case our leaver catalog item) and 2) only on one of the catalog tasks. I've been able to add the chec...
I have AI search enabled and when I try to search the order guide using the short description of one of the catalog item under that order guide it is not appearing in the results, but when I search using the name of the catalog item it is working fin...
Hi All, I have the following error in the error logs.Could you please assist on how to work on this.Please explain in detail as I have no knowledge on HR.
Does the "Can Read" on an article overrides the "Can Read" at the Knowledge Base level? I have a knowledge base, that only specify users can read. The new requirement is to allow some of these articles (about 10 %) to be visible by any user. I tried...
I am trying to add a field to the agenda item view in the planning tab of the cab workbench so that it mirrors the fields of the planning tab in the change form. Currently it displays all the OOB fields. We have added a field in the change form in p...
Hi team,I have modified oob dashboard and I want to switch to oob version.How can I achieve this, any suggestion?
Hello All,We have following requirement for SLA creation.1] Create SLA response time for Monday to Friday from 8AM - 8PM (EST). 2] Provide Target Response Times depending on a Priority Scale of 1-4.3] Customers should expect a response when contac...