I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents:We are seeing an issue where sentinel is updating ServiceNow Incidents after the close. Multiple times. (Like hundreds of times) We have an Incident state of Res...
Hi All,Before updating the RITM work note I need to check if the work note contains "ZjQcmQRYFpfptBannerEnd" and if so i need to eliminate this and pass it to RITM work note section how this can be handled?Note: skip value logic is already working in...
We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/produc...
Hey everyone, not sure if the forum is correct but I need help with reporting.Our company is still new to ServiceNow.In reports, I would love to create a report that shows us the average time the incidents/requests are created by the user.If the peak...
Hi All , I have an existing functionality where I have two sections in my email notification as seen in the image below now I want to edit the section and I want to have all the ten fields one above the other I have this piece of code in my existin...
I am trying to create a Wiki-type knowledge article. this is the very first time, I am created can someone help me how to create these Wiki-type articles? or any pointers where I can find this information.
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change requester, I want certain fields and related lists copied to the new change request w...
Hi Community, I have this email script which is pulling affected products in the notification. var gr = new GlideRecord("m2m_kb_ci");gr.addQuery("kb_knowledge", current.sys_id);gr.query();while (gr.next()) {template.print(gr.getDisplayValue('cmdb_ci'...
How to create check-boxes dynamically in the catalog item from catalog client script.
Hello Expert, I have HTML field type, want to auto-populate the three paragraph in the HTML field type. When i tried to use default value to show the three paragraph ,it's shown all in one paragraph .How i can achieve this requirement ?
Hi, I have a requirement in flashes form i have created 2 fields namely tablename (data type table name) and condition field (data type condition) condition field is dependent on tablename field. so if tablename is sys_user table all the user colum...
Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include: Duration of the Problem ticketLast update to the problem ti...
Hello, I am working on existing workflow where I found that most of the activities are running twice in sub prod instance. Everything is fine in prod instance. I also imported xml from prod to avoid any issues; but it didn't help.Kindly help. Thanks,...
Hello ServiceNow community,I'm working on a project to build an onboarding order guide for our Employee Center. I have a requirement to organize the catalog items triggered in the order guide into distinct sections such as:Access (with 3 catalog item...
Hi, We have data source been created and type is Excel and method is AttachmentAlso there are few transform scripts been In placed. I want to use the existing data sources which is already been created to transfer the data in Target table. I'm getti...
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