Hi All, Post we upgraded to Utah version, by default for most of them Service Operations Workspace view is showing up as soon as they login, if they try to search any Incident / Change / Problem / Knowledge. Users do not want this and need normal vie...
We created a button (UI Action) on the RITM form to quickly convert a request to an INC When we click the button, the stage is set to "Request Cancelled", the State is set to "Closed Incomplete" and the flow is cancelled.This example closed/cancelled...
Hi, I have an issue with a field type for Multi-select field type.My table has a total of 48 values. I have two field types that point to the same table. However, only 16 values populate as variable selection on my Multi-select field and on my refere...
Hi, I am receiving this error "Javascript Error in Browser Code" in the Portal for one of the catalog item for those who don't have any roles. I am the admin or anyother with itil role does not see this error but the ones without any roles get stuck ...
HelloWe are trying to allow manual approvals for the Normal Change Model. Specifically when the Change is in the New state, the approvers would be added manually, then when move the change from New state to Assess state, the approvals should be in th...
Hi,Can some one will help me out what is the main purpose of Performance Analytics in ServiceNow please help me out with an real time example.Thanks,
Hi People, Users are facing issues with logging into the instance through SSO. We have recently modified the LDAP server integration from the previous one & built a new LDAP server, both are via MID Server. But, previously users were able to login us...
navigating URL by passing incident number.I wish to navigate to recored ticket by using ticket number please share your knowledge.
I 'm trying to figure out how to use the sys_m2m_template.do slush bucket. I see from some of the other 'Edit...' UI actions, that many use this:var uri = action.getGlideURI(); var path = uri.getFileFromPath(); uri.set('sysparm_m2m_ref', current.get...
Hi Team, We have PDF attached to the record and when the state of the ticket changes then we need to update the last page of the PDF with some wordings like "This PDF is approved". So how can we edit the PDF in servicenow. Can someone please help me...
Hi Everyone,I'm Facing one issue related to Changing the placeholder Name and Value pair of Type in my custom table.Here I want to use the Name and Value pair field for storing the Ip Address and Port so I'm using the Name Value pair Field where I ca...
Hi All , I have created one email template on change request table , I want to make sure that this Email template will run only for Normal change request and not for standard changes . How can I implement this functionality ?
Hello,Some users who do not have ITIL role are not able to access the Service operation workspace and shows the 403: You don't have access to view this page . Can someone help me in locating where exactly are we defining the role for SOW access. I d...
Hi all,I am facing an issue while running a transform map script (on complete) I want to transform a large excel file in which I want to count all the record via number with each record respectively with their sys_id. Code ://(function runTransformS...
Hi,We want to check the feasibility of integrating ServiceNow with zscaler to create incidents in ServiceNow.For the alert sent to ServiceNow we want to create an incident and attach the attachments if any present in zscalar for that alert.If anyone ...
