Hi,I have two fields in the catalog item which is "Opened For" and "Preferred Contact number" once i change the opened for contact number would be auto populate.I have achieved this by using the auto populate which is working fine.But if i impersonat...
Hi All,We have 2 fields called u_html and u_message and these 2 fields are running on the u_email client table now when we click on the HTML button we will get only the u_html field but while checking in logs when doing this HTML button click I am ge...
HI, I have created a article template for a particular knowledge base that is created by me. I have provided with two new fields in that template.1.I have provided SNOW Template(Article template) in only SNOW demo knowledge base, but I could see th...
Hi All, I am following the article posted by @Deepak Negi in which we can attach the attachment and then override the approval but it is not working and throwing an error in the console:Link to the article: Attachment Transfer: Moving Files from HTML...
Glide the attachment from sys_attachment table, move the attachment that is more that 100kb to u_attachment_azure table and then the original record from rob table will be deleted
Hello Everyone,If you want to run the script in the background scriptIn the Application Navigator type background script click select and run the script. If you want to rollback those changes in the background scriptIn the Application Navigator type ...
How to trigger notifications in different languages based upon user location, without installing any plugins since organization does not allow for plugins.
Hello! I have created few custom case types in Interceptor for when you are going to create a new case in sourcing request, according to the type of case that is necessary to create the case will direct the workspace to a form that is related to a pa...
I created a Service Catalog for Standard changes so they would not be searchable in Service Portal. How can I get it so that if a fulfiller tries to search the Service Catalog from Serf-Service > Service Catalog they cannot find Standard changes ther...
Hi Community, Could you please help me in achieving this how to restrict users from selecting past date in change ticket. Thanks,Dhanuja
Any ideas? This is only happening on the SCTASKs of the catalog I just made changes to. I used a UI Policy to hide a bunch of fields from the Service Portal and then I used UI Policies to show the fields and make them mandatory based on answers to qu...
Our objective is to add a Rejection Comments box to the portal and make mandatory should something be rejected. I followed these instructions but did not see the desired results on the portal I suspect it is using the original, unaltered 'Approva...
Hi all, We just recently started using Service Operations Workspace and Interactions for Agent Chat for when users want to change their passwords and need assistance from an agent. We are trying to reduce the number of calls we get to the Service De...
Hello All, @Ankur Bawiskar @Saurav @shloke04 @Anil Lande I cannot able to set the duration between two date fields. Below is the code which I written. (function executeRule(current, previous /*null when async*/) { // Add your code here var sta...
Hi how to check ServiceNow instance version without checking in hi-portal, as far as I know, we can check the version in hi-portal. Is there any way we can check that at the instance level itself. Any help is apriciated Thanks
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