Hello, all. I recently setup an advanced reference qualifier on our assignment_group field to return groups that the assigned_to user is a member of. I'd like to further filter that query to show only a specific group type of "itil" and hoping one of...
Hi I would like to understand if it is possible to send back a request (form) to the requester so he can adjust the field? Thanks. Stijn
Hi Everyone, I have requirement that I need to hide the form fields and submit button based on the catalogue variable drop-downchoice value.
Hi All, I have an issue with my Catalog Client Script related to set the location in Single Line Text variable based on user's location from another variable ('requested_for') Currently it looks like:function onChange(control, oldValue, newValue, isL...
Hello guys I am trying to download the pdf format but unknowingly I get this error as Uncaught ReferenceError:downloadIncident() is not defined at HTMLButtonElement.onclick did anyone face this issue while working on UI pages?
Hi All,I have few Questions .Please provide me your suggestions . 1. Can we use the same variable set for both Record Producers and Maintain items ?2.I have created a variable called " x " for a record producer and i don't want that variable now t...
Hi All, I have a requirement to fetch the userid(highlighted one) from the "Name" field and to check in sys_user table and to take the full name from the user table. Thank you,Shreya Sinha
Hi All , I have written the below part of a code in a function in a business rule , my requirement is when all the conditions written inside the function are true only then the function should be executed else it should be skipped The code written i...
I would like to write a script that pushes IDs of a specific knowledge bases into an array, taking into consideration that we can have a category, subcategory, subsubcategory etc, anyone can give me leads? The idea is to make some field mandatory on ...
Hi @Ankur ,Iam dealing with a flow designer ,which contains a task followed by some approvals.And approval is selected from the one of the requested details.So the problem we are facing here is when a task is generated then we are changing the approv...
Hello, I have been playing around with cloning simple list widgets on the service portal. I am looking at creating a simple list widget that displays the footer at all times. I am able to display the footer by removing the "Maximum Entries" on the I...
Hi All, I wrote small code in asych BR to update status when previous value is less than current value. It is not working. Can someone please help me in this. Code is in attached screenshot. Thanks,Tara Singh
When user is creating a request from catalog item, he is able to edit any field in the task by inspecting and changing the value from HTML code for this particular field The field is read only still he is able to edit the value by changing the value...
Hello all,I have written a business rule for one case, in that script I have written the following logic but it was not working. The following is the scenario- there are two fields in utc_start_time and utc_end_time. I want the difference between the...
I am working on a flow design where I have created a step 'wait for condition'.In that 'wait for condition', I have to check a date time field value is after 45 days as compared to current date.Can anyone please help me out how can I do that. It is u...
