BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM

BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM==================================================================var gr=new GlideRecord('sc_req_item');gr.addQuery('document_id', '0078dba91bcb791c7eb4979f1d4bcb8e');gr.addQuery('approver', '1847eebadb8cd...

Business rule is not working in Release Management

Hi,I have raised one Release and under same Release i have created one Release Phase. Also i have created one business rule for release, i need to restrict the release state for closed complete. The requirement for that is Release is restricted for c...

Issue with Import Set and Transform Map

Hi All, I am working on the import set and transform map for the 'Load balancer' table. To upload some data I have mapped all the fields and the 'name' field has been set to Coalesce. There is identification and reconciliation rule also defined on th...

How to write Client Script on cmn_location table to give lookup list Status=Active

KB Attached to the incident but not copied to KB task table.

There is an OOB functionality, when we attach any knowledge article to the incident, and it will automatically create a record in 'm2m_kb_task' table. But sometimes it is not getting created in (m2m_kb_task) table. Seems like an intermittent issue.Do...

How to write Script include on cmn_location table to give lookup list Status=Active

Need a variable that should allow user to download the attachment and it should be mandatory

Hi All, I have a requirement, Need to create a variable that should allow user to download the attachment and it should be mandatory. Thanks in advance

Catalog item for Cmdb Ci creation using flow designer

Hi All, Requirement : Catalog item to create cmdb ci for Computerwhen Computer is selected based on the operating system it should fall under class as "Windows" (cmdb_ci_win_server)or "Linux"(cmdb_ci_linux_server).What I have tried : I have created t...

Creating a ServiceNow Ticket using Java, Soap Api

Hi Everyone,I have a requirement to create a ServiceNow  ticket from java using SOAP API.I am using intelliJ and Gradle. Could you please assist me with a sample code or API's or guide me to a similar post.Thanks.

Need support for OAM image scale survey alignment changes from vertical to horizontal

Need support for OAM image scale survey alignment changes from vertical to horizontalDescription: We used Image Scale survey type for customer service ratings and integrated OAM for Outlook responses. I'm aiming to display ratings horizontally instea...

How to restrict auto populate user address in Deliveey address field.

There is a field "Delivery address" On Request table. When an user submit request user address get auto populate in the delivery field. How to stop that. 

Visibility of same fields based on task type field on forms

Hi Team,I had one requirement like I had 3 fields like field1, field2, field3 in the same table form, the field visibility should be like actually I had one more field called task type on the same form. If task type== insurance then automatically tas...

Propose a new Standard Change Template - Is there a way to set a custom filter on the lookup list

I have a request if it is possible to set the filter based on the drop down selection (screenshot marked with a red X) since end users that propose a new standard template sometimes select the wrong class type and when the proposal goes through the s...