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BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM

BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM==================================================================var gr=new GlideRecord('sc_req_item');gr.addQuery('document_id', '0078dba91bcb791c7eb4979f1d4bcb8e');gr.addQuery('approver', '1847eebadb8cd...

shivani18 by Tera Contributor
  • 1026 Views
  • 3 replies
  • 4 helpfuls

Business rule is not working in Release Management

Hi,I have raised one Release and under same Release i have created one Release Phase. Also i have created one business rule for release, i need to restrict the release state for closed complete. The requirement for that is Release is restricted for c...

Issue with Import Set and Transform Map

Hi All, I am working on the import set and transform map for the 'Load balancer' table. To upload some data I have mapped all the fields and the 'name' field has been set to Coalesce. There is identification and reconciliation rule also defined on th...

SN_Learn by Kilo Patron
  • 746 Views
  • 1 replies
  • 0 helpfuls

KB Attached to the incident but not copied to KB task table.

There is an OOB functionality, when we attach any knowledge article to the incident, and it will automatically create a record in 'm2m_kb_task' table. But sometimes it is not getting created in (m2m_kb_task) table. Seems like an intermittent issue.Do...

Pavan S by Tera Contributor
  • 573 Views
  • 1 replies
  • 0 helpfuls

Catalog item for Cmdb Ci creation using flow designer

Hi All, Requirement : Catalog item to create cmdb ci for Computerwhen Computer is selected based on the operating system it should fall under class as "Windows" (cmdb_ci_win_server)or "Linux"(cmdb_ci_linux_server).What I have tried : I have created t...

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Resolved! Flow designer field scripting

Hello Experts, I need your help in flow designer scripting.Requirement: Need to create a catalog item in that we have two fields one is  existing incidents  and other one is description, if we select existing incident and add new description and subm...

Creating a ServiceNow Ticket using Java, Soap Api

Hi Everyone,I have a requirement to create a ServiceNow  ticket from java using SOAP API.I am using intelliJ and Gradle. Could you please assist me with a sample code or API's or guide me to a similar post.Thanks.

sksksk by Giga Contributor
  • 1068 Views
  • 1 replies
  • 0 helpfuls