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Enable Localization for all the catalog item together

Hello Experts, I wish to translate multiple catalog item together with fix script through the localization framework. The catalog item should be available for all the plugin enabled languages..  Thanks

Abc 26 by Tera Expert
  • 278 Views
  • 3 replies
  • 1 helpfuls

Email Notification not working

Company has a new email address in place for clients to send their incident request through email. Email gets turned into an incident but caller does not get the auto reply "We received your request" notification to keep track of updates. We have one...

SParker12 by Tera Contributor
  • 304 Views
  • 3 replies
  • 0 helpfuls

how to send an email when manager is from those groups only

hi can anyone help me with the case that there is an order guide and from the user table there is a field field called status change which is a  drop down, when ever status change is initiated i want to trigger an email to the hiring managers whoare ...

raj765_32 by Tera Contributor
  • 669 Views
  • 10 replies
  • 2 helpfuls

Resolved! POST button under journal field

Hi  All,  I plan to implement a POST button under the Journal field, which I can see on the approval table under comments.Same functionality planning to implement another custom field. How to do that.  Regards, Rushi 

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Rushi2 by Tera Expert
  • 552 Views
  • 1 replies
  • 1 helpfuls

collaboration menu is missing

I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues.   collaboration menu is missing in my instance. Please let me know what is the issue. Plugins activated are below

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create translation task after publishing knowledge article

hello,I am new to knowledge translation, I got a requirement where I have to create 5 translation tasks after publishing the knowledge article,Spanish, Russian, Thai, Korean, and Japanese these will be the target languages for this requirement.what c...

Adding screen shots to comment and work notes fields

I can be able to paste the screen shot in work notes and additional comments ,but my colleague can't be able to paste the screenshot inside the additional comments (or) work notes. Can anyone please suggest some solution for this issue.  

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Balaji Anand by Tera Contributor
  • 1107 Views
  • 1 replies
  • 1 helpfuls

Resolved! Multiple dates in catalog item

Hello, We have a catalog item where users can book multiple dates when they want help in a teaching room. At present when the user submits the request all of the information gets put into one catalog task. What we like to do is for each date to be a ...

davidsmith by Tera Expert
  • 560 Views
  • 3 replies
  • 2 helpfuls

How to create community page in Service portal

How to create a personal community page in service portal and how to add columns I want the Portal to have a Community Home page so I can see what questions have been asked and contribute to the discussion. The Community Home page will have the follo...

Resolved! Transform map script help

Hello,I'm having some issues with a transform map script, basically unless the compliance state is Compliant it needs to be ignored and if you can also you can add in too if the target assigned_to is not active to also ignore. Thanks in advance!   //...

Andrew_TND by Mega Sage
  • 389 Views
  • 2 replies
  • 1 helpfuls