Hi All,I have a query:When a task record is created by the logged-in user, they can see in the work notes, "Task123 (Number) has been opened." Subsequently, an Advance Work Assignment (AWA) occurs to assign the ticket to the respective group and pers...
I used to be able to add a report to the favourites list by navigating to "Reports", then clicking and dragging the report to my favourites (the same instructions are documented here: how to add report into favorites I've tried pinning my favourites ...
Hi, I have a requirement that, need to create a separate tab for emails similar to attachments tab on Agent workspace.Once the requestor response through emails, all email communication should get captured /visible in this tab.If anyone is aware abou...
Difference between script include and BR
Hi All,I want to show 100 records in a dashboard report, how can I configure this? Thanks in advance
Hi All,I m using record producer to create an Incident record.There are 4 variables in my record producer where I need to include all these variable questions with answers into the Incident record Description field.Could you please guide me how can t...
Hi All,In my instance there were 1 custom table called vendor management. in which there are one reference field called vendor name, this field is referring to vendors table. and in that table there are only 2 field are available vendor name and vend...
I have a requirement to allow 4 groups to access the Incident module only so they will need to be able to create, and process as a normal itil user but access to no other modules. I've given the groups an itil role as I assume this is still needed bu...
Hello Team, I am exploring guided tour functionality for the first time and creating a tour to show the service desk agents how to play with Filters/Advance Search in any application LIST view. Also how one can setup their queue and fetch different k...
Hi , I have tried onChange client script when field value is changed then name value pair field will be read only but after form has been submitted then field will be non read only , I have also tried UI Policy and Dictionary but it also not working ...
I want to Auto populate one field value from "xyz" table to incident table field and the record for that "xyz" table is created through a hyperlink. How can I achieve this thing from script? Please suggest some ideas. This field value I want to auto...
Hi to all, I wanted to get from a table application, the value of on column by which I check the state true or false of the column, while this table application is referenced in a field of my catalog item. , let's say the column nam is u_purchase_lic...
org.mozilla.javascript.EvaluatorException: GlideRecord.get() - invalid table name: null com.glide.script.RhinoEcmaError: Cannot find function getRecord in object These two error logs being created in the system. Did anyone come across these errors, ...
Hi, I have a widget for ticket view where I made some changes to edit the field called 'customer reference id.' However, currently, this field is only viewable and editable when it has a value. I would like the field to always be visible, even when i...
Is it possible to create a flow that if you check a certain field in CatalogItem, another catalog request is submitted? I want to use Flow Action from a catalog request to submit another catalog request.
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