What are "Containment rules" and "Hosting Rules" in CMDB
Hi, What are "Containment rules" and "Hosting Rules" in CMDB. In reality, will there be a need to create such rules. If so, what are the use cases. Thanks, Shanks
Forum Posts
In Global text search is it possible to get parent record if we search child record field values?
Hello, We have a requirement to find parent as well as child record when user tries to search data from child table in global text search. For example, if user types in short description of child catalog task it should find both parent RITM and child...
ITSM Simulator - Configure state choice list and behavior
Confused on what is being asked for #3- Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions. I completed this, ...
Watermark in the reply mail
Hi All, I couldn't add the watermark in the reply mail. I am getting an email notification with "Approve all" and "Reject all" links along with the watermark, onclick of the links a new email is created but with no watermark. Can anyone please sugges...
Change request is skipping approvals
For only some changes the approvals are skipping. It is happening only sometimes. So it is difficult to re create it non prod environment to check whats wrong with it. I have checked the approvals groups and the member in the groups are active and ha...
Resolved! Approval Reminders through Scheduled Jobs
Hello,I am trying to create a scheduled job that sends out a notification to approvers who have approvals older than two days. I am using this script to query and send out the notification but it is not working for some reason. // Define the GlideDa...
Resolved! Restrict API access to block user table when getting change records?
Hi All, What role or custom role can I give a user who needs to access to change request records via API, and potentially the "assigned to" field from the user table? I'm trying to limit a users access that needs to run API GET commands to get data...
Clicking on the notification link (URI_REF) should redirect to esc portal instead of sp
Hello All, Clicking on the notification link (URI_REF) should redirect to esc portal instead of sp. There was an e-mail script where we are using URI_REF to get the current record, this e-mail script was used in multiple notifications.@Ankur Bawiskar...
Resolved! Not able to found M2M table Edit button
Hi All, I have created an M2M table from Problem to cmdb_ci_nw_site table and related list apper below now the edit button is created here automatically but I am not able get that edit button anywhere n system defination > UI action with that tab...
How to create a dashboard with 2 reports
I got an requirement , to create a dash board with 2 reports1.would like to see a daily trend of incoming request2.and the average turn around time. how can i do this
Resolved! SLA not stopped
Hi There, We have closed few tickets from Background script but the SlAs haven't completed. They all breached. How to fix this and what might caused this issue?
Resolved! Make location inactive?
Good morning, Is there a way to make locations inactive in ServiceNow? We imported current(updated) locations from AD and users now have the correct locations within their company. However, the "old" locatoins are still available in the dro...
Resolved! SLA Response
I need to know what the triggers are for SLA Response.Obviously, the start condition is when the incident is created.What stops the Response clock?
How to allow numbers and decimals in string
Hi All,How can we create regex to allow numbers and decimals in string variable.For ex: 1234, 12334.89 Thanks!
How to do dot-walking in JSON when attribute are not static?
Hi Team, How can we read an attribute when dot-walking attribute are not static. example :- I want to read an attribute - 'cancel' (static), but for reading this I need to dot-walk from result. Issue is, attribute - '11633', 'Underground Terminal', ...
