Has anyone successfully added other field changes besides the "Additional Comments" field to the Ticket Conversations widget? The goal is to get activities from the back end to show in the portal. Thanks in advance everyone! to show here:
Looking into conflict detection and the setting of the ‘Change Management Conflict Analysis Properties’ is a global setting. Also this is not domain separated. I'm wondering how people have dealt with a situation where part of the business do no...
Hi , I have written below script in relationship. But it is not giving proper results. Where could be issue? (function refineQuery(current, parent){var trendWord=current.getValue('u_trending_word');current.addEncodedQuery('nameLIKE' +trendWord+ '^ORd...
I need to report on 'sys_attachment' table. But this attachment table is not appearing on the Reports table field. How can I include 'sys_attachment' table? any settings? And why is not appearing?
Hi, Please reply to the answer to this question. Kindly help. Which three Variable Types can be added to a Service Catalog Item?a. True/False, Multiple Choice, and Orderedb. True/False, Checkbox, and Number Listc. Number List, Single Line Text, and R...
Hi , i want to check whether there is at least one record in related list , if it is there fine. if there is no record show error message that as "please add one record at least" and these check has to done when it is changing from new to work in pro...
Hello All,I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide...
Flow designer doesn't trigger when record is updated in change_request table. Flow trigger conditions are (created or updated) and state is new. - Flow is executing only when change record is created.- Flow is not executing when change record is upda...
After starting applciation node, just within few seconds app node is going to failed state with JVM exited while loading the application error.systemctl status snowapp-01.service● snowapp-01.service - ServiceNow Tomcat Container for snowapp-01 in /g...
Hi Team, I want to make state field read only in RITM form. However the state field is coming from task table. How can I make task table field readonly in ritm form. Please suggest.
It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?
With the default settings, only the requester and people with Admin privileges can cancel change requests?Can assignment groups cancel change requests?
Hi All, I need to hide/remove the state field choices like Assess and Authorize for standard change requests in list view.can anyone help me with this?
Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...
Hi, I have a scheduled job which will run every 6 months automatically. But one of the user requesting that they want to run or execute the same scheduled job by manually. It means they need to control or trigger the scheduled job when ever they want...