How do I escalate an incident in HI?
Our incident is automatically prioritized to medium by HI but it has major business impact for us. How can I escalate the priority? I can't find any possibilities in the portal Thanks in advance
Forum Posts
POST API Multiple RITM in single REQ
Hi All,When the external App send the POST API, it creates the REQ and its associated RITM in Servicenow. We have a requirement if that POST API contains ( example Laptop required is yes ) create one more RITM but on the same REQ number. Kindly advi...
Roles, is there a way to grant read only to INC, RITM, CHG
Roles, is there a way to grant read only to INC, RITM, CHG with granting Fulfiller license?
To make all the related list records as read only and set status as rejected
Hi All,I have a requirement to set related list records status to reject and make all the related list records fields to read only when the form status is set as rejected.scenario: If Parent form A; status is set as rejected. The related list record ...
Resolved! What is the alternate for JSONParser() API in scoped app?
Hi All, I came across issue with parsing i have a JOSN format which need to be parsed. As new JSONParser() API deprecated in global cannot be used in scoped applications.can you suggest what is the alternate for this? var SampleArray = { ...
Resolved! Agent Workspace - How to Set Default Filter on Related List
How can you set the default filter for a related list in Agent Workspace or ensure the one set as default on the standard form is applied in workspace? Example: The following is the filter we have on change form. We used UI Action to 'Set as default ...
Resolved! UI Policy not working on Change form
Hi All, On the change task form UI policy is not working.I have created a UI policy that makes the work notes mandatory when the change is an emergency & implementation status is either 'successful with issues' or 'failed'. This change_task opens in ...
what' the new things in Vancouver version
what' the new things in Vancouver version as a developer and user prospective and i need to know the difference in features between San Diego and Vancouver for below applicationsChange ManagementService Request ManagementCSMAssetTranslationVirtual Ag...
How to fetch Single Record by using Get Method through using TABLE API in REST API?
How to fetch Single Record by using Get Method at TABLE API in REST API? Please provide examples. Thanks
Field options need to be change based on value selected in other field
Hi, I have a requirement, in catalog form there is a select box field called Type (cloud, apigee,Pmi....) and another select box field called Type of access (readonly , write, developer, viewer.admin,user....) and this field display in form when any ...
a '0' is coming in multichoce question field in catalog item form
see the above picture , there is one multi choice question field in one item which has total 4 values but one value is inactive false , other 3 are inactive true , but in all other instance its showing 3 values but only in one instance its showing an...
How to add options to to list choice by depending on the other reference?
Hi, In the form i have two fields , one is reference and the other is dropdown(select box kind). the dropdown values is depending on the first reference field. i can do this by using the "g_form.add option" -- but this works only on the form level. B...
ServiceNow License_type in License_details table
I'm wondering where I can find reference on the license_type configured in license_details table, I see the value could 0, 1, 2, or 3. What does it mean? Thanks!
Retrieving variable value from MRVS
Is there a way to retrieve MRVS values for reporting or list views?
How to pass a string input in a flow designer to a reference field
Hi Team, I have a requirement where i have a subflow that will be used in a scripted restAPI. in the subflow we have defined a input "Assigned_to" as string. expectation is that if the user passes the assigned to value via API, it should updated the ...
