Hi Team,I had one requirement like I had 3 fields like field1, field2, field3 in the same table form, the field visibility should be like actually I had one more field called task type on the same form. If task type== insurance then automatically tas...
I have a request if it is possible to set the filter based on the drop down selection (screenshot marked with a red X) since end users that propose a new standard template sometimes select the wrong class type and when the proposal goes through the s...
Hi Team, Can the change implementation calendar be combined in CAB workbench?I want to show the scheduled changes in calendar format during the CAB meetings. RegardsAans
Hello All, I'm trying to wrap my head around how to make this work and seem to keep getting stuck so I need a little help or advice. I'm being asked to build out a new hardware request process due to some changes in the way we handle equipment. I ha...
var gr = new GlideRecord('problem');gr.addQuery(' my condition');gr.query();while (gr.next()) { gr.setValue('state', 'closed'); gr.update(); }i used above simple fix script but it was not working help me for this
We are working on setting up Incidents SLAs for our client.The requirement is to set-up SLA (Response & Resolution) based on Vendor companies (and Groups created according to these vendor companies).We are using core company table to create these ven...
In the below ServiceNow script business rule if emailbody contains any HTML entities then it needs to be converted to corresponding original characters how?var emailbody = current.u_email_body;i.e : like for @ I am getting value as @ in emailbod...
In ritm I have two variables called 'A' and 'B'.So when the request is submitted one catalog task will be created this catalog task members will enter something in variable 'A'( which is editable on ritm) , and then they closes there catalog task.Bu...
Can someone give me advice on how I will achieve this? I created a transform map to update the KB article approvals in the sysapproval_approver from requested to no longer required. I tried using the script in the screenshot, but all the records in t...
i want to have a button on the incident page to capture some details and send it via outbound api call to Dell to open support ticket but does not seems to be working var DellTechDirectAPI = Class.create(); DellTechDirectAPI.prototype = { initialize...
We are currently looking for SMS Gateway Service Provider to integrate with our ITSM Standard ver. Vancouver to send sms alerts on every ticket status change and for Major Incident. Someone please help sharing the vendors available in Indian market.
Hi , I have created a data source and added a transform map to it and I have mapped to a target table in the transform map . when I load data from the data source ,it is getting loaded in the import set table but when I transform it then it is not ge...
Hi All,The Related Search feature is not working. For every input I insert, I get 'No matching results found for incident.Does anyone know how to fix it? Thanks in advance
Hi Community, When walkup interactions are being assigned to technicians, the name of the technician shows up on the walkup queue, this is what we want. The problem is that surname of the technician is shortened to just a single letter. I'd like...
SpoilerHello community,Hello community,As we are using scoped application, we are interesting records in workflow through import set. Please check below for detail information.Context Currently users that upload files into WFT workflow (import set) a...
