API integration fails needs to create a ticket in ServiceNow backend
Hi, Whenever any Api integration fails we need to create a ticket in ServiceNow back-end automatically. How can I achieve this. Please help me. Thanks in advance
Forum Posts
What is OOB Connector in Integration?
Hi Experts,Can someone please help me understand what is OOB connector vs custom integration in Servicenow?What is the difference?
trigger points in integration
Hi,The integration setup is done for incidents and service requests (extended table from Incidents). only 3rd party created tickets pass through integration to snow. but updating the tickets can be done on both sides. so this is a bi-directional inte...
Have 3rd party integration -How to send multiple Attachments from one Snow to Another Snow
Have a integration from SC task to RITM one ServiceNow to Another ServiceNow need to send multiple attachments i have written a script using attachments API /api/now/attachment/file but im able to send only one attachment , here when I'm add the 1 o...
Portal : Knowledge Result display only custom result
Hi How to display customized result in Knowledge Result widget? Like valid till next month, Author is active
Resolved! Display session currency code on catalog item on portal
Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...
Reference Qualifier does not working
I need the help with record producer:In reference qualifier of a reference field of record producer, I have add a javascript code to filter the list of lookup reference. However, that code does not work, although it has already worked when I use in ...
How to properly prioritze Problem records
Greetings, We are looking for some guidance on how to best prioritize Problem records. Currently, when a new problem record is created, we just set it to a priority 4 and we would like to leverage the other options that best represent the priority of...
Modify the SLA business duration calculation
I have a requirement to make a new type of MTTR report. The OOTB report uses the "Business Duration" calculation.Ticket opened to Ticket Closed - SLA duration. (Timer pauses for "On Hold", "Resolved", Nights/Weekend, Business Holiday Calendar.)This ...
Combining the results of 2 reports into 1 calculation
I am trying to create a very specific report from the Incident table. For a particular time period (e.g. last week, last month, last year, etc.) I want to divide the total number of incidents that were reopened by the total number of tickets that wer...
Resolved! Hide standard change requests from Service Portal?
Similar to other posts on Community I've observed that submitting a Standard Change Request from Service Portal generates a Request instead of a standard change request. Should we prefer to hide Standard Change templates from the Service Portal, i'm ...
retrieve a line from description
HelloI am working on getting a line extraxted from description field on a changed and detials looks someting like this mentioned belowWhat i am looking fir is retrieve line which says Provision Type : Standard Requested For : Test userRequested By :...
Resolved! UI Action
Hello, I made a UI Action in order to create a notification in ServiceNow to basically generate an award and send it to the nominee of that award. The code looks like this: current.u_award_winner_notification_sention = true; gs.eventQueue("wingsawa...
Creating a variable inside task in flow design
I am working on a flow design. Creating a task in the flow design itself.I need to create a variable in that task in the flow design itself which is having 2 values yes and no. Can anyone please help me out. It is urgent.
Business rules Adding user to group Multiple times
Hi All, I have business rule with runs After ( insert and Update ) this BR runs if any user update or created those users will add to the group based on user and group domain. Br working But the issue is,if user update multiple time its add the user ...
