How to restrict creation of incidents for auto reply
Hi, Could anyone help me to restrict the creation of Incidents for auto reply from users. Thank you....
Forum Posts
Resolved! change servicenow color
Hello, could someone help me with the following?I tried to change the background of servicenow (Vancouver Version) but it does not apply any changes, could someone help me find out what is the reason why the instance does not take the color changes?...
Resolved! Report on Metric_Instance on alm_asset
Hi,I created a metric on the alm_asset table to record changes in the substate field.I want to create a report on the metric_instance table to show the number of assets with a particular value in substate filed but I also want to add some filters on ...
To find the updated records in the table which is done by transform map through background scripts
Create Transform maps and update the data of the table and show the updated records using background scripts Please help me how to approach along with scripting. Thanks in advance.
Resolved! List collector on catalog item--filtered by group selected in prev field but displaying sysIDs
I have a catalog item that has a reference variable to select an assignment group (select_group), then a list collector variable (select_group_member) that should show only the members of that group. For the select_group variable, the reference quali...
Exclude delegates from specific approval records.
I have a requirement to restrict approvals on a specific catalog item. They do not what User Delegates to be able to approve these requests. Sounds easy enough. I've found the "exclude delegates" on the email notification. I've also added a busines...
Resolved! Advanced Work assignment (AWA)
Hi,Please can someone ¸help me with screenshots showing how in Advanced Work Assignement 1- Add Skill to user2- Add user to groupe3- Etc.... Thank youRegard
Flow sequential approval
I have a json and i want to send approval request to each one by one in a flowi have got the length and object of the json in an array json {"Approvers": [{"Approver": "Testuser1","Type": "User","Approval_Type": "One","level": "1","Var_Name": "Var_Va...
In User, Incident and Request forms, manager name showing up as Distinguished Name
For some reason, the manager name in the Incident, Request and User forms is showing the full distinguished name as opposed to CN and GN. How can I fix this? I already have ldapUtils.setManager(source, target); running in the LDAP transform. Thank...
Query Filter for Group Tickets
I'm trying to create a query filter to display the tickets opened by any group member that the user is a part of. For example, if I'm a member of the "SaaS_Team," I want to see all the tickets created or opened by other members of the SaaS_Team in th...
Calculate percentage for checkbox field
Hello, In the checklist item table (checklist_item)we have field called complete. I need to calculate the ones which are complete true to that of total checklist. I'm trying using after business rule. Any help or idea on this. Thanks in advance.
How to update short description and Description in REQ using inbound emails
Hi All, I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty. Inbound email is on sc_cart table. I am writing short description and descript...
Need to send a notification to Author and KB owner for expiration of knowledge article?
Hi Al I have a requirement that need to send send a email notification to "Author ,KB owner and content owner" Whenever a knowledge article reaches 60 and 30 days before Valid to date?If need to send warning notification exactly if valid to have d...
Issue with Email Notification and event
Hi All , I have a requirement where for my normal change requests it should trigger the function CNC() [in the function I am skipping assigned to and requested by from getting the approval emails ] the event nc.approve.inserted but the below script i...
Copy value from form to catalog via Ui action and open link in new tab
Hi All, I have a related link UI action on incident form, and I want to open the form in new tab on click of this UI action. Also, I want to use a system property in a Link for instance value. once the catalog form is opened it should copy some some ...
