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How to create multi level menu in the Service Portal

Hi, I have created a menu in the SP Header Menu. I want it to be multi-level dropdown.  I have added menu and parent. but still i am unable to see the sub menus. Please help in this. Thanks,Samiksha          

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Samiksha2 by Mega Sage
  • 1017 Views
  • 2 replies
  • 0 helpfuls

Resolved! Choose the field to display in a list collector

Hello,I populate the list collector  from a custom table.There is two particular fields : application and AD Group.Currently , the list collector show the application (MU****IS) but I want to show the AD group How I can do that ? Here an example of d...

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Resolved! How to set Default Priority in SC_task table

Hello Al,  I want to set default priority as 4 in sc_task table  in sc_task table there is only priority field impact and urgency field are not there. plz let me know how to o it. Thanks & Regards Keval

keval3 by Tera Contributor
  • 2565 Views
  • 5 replies
  • 2 helpfuls

All state dropdowns are not showing

Hi Community, All state field dropdowns are not showing on problem table state field. I have added one custom option but its not showing in the dropdown of state field. I checked client scripts and ui policies. But didn't found any which is creating ...

while running Client Script : TypeError: $ is not a function

Hi All, We have an issue with service portal. I incident form on urgency field we have added an VIP option. And it should not visible to the end user. But in our case we end user can also see the option VIP.  it is showing an error on browser as "The...

Community Alums by Community Alums  
  • 5965 Views
  • 5 replies
  • 0 helpfuls

How can I report on the date an Incident was reopened?

We currently make use of the incident.reopened_count field and the Reopen Count business rule.   They essentially increment the reopen_count when the state is changed from Resolved to any other state excluding closed.I've recently received a request ...

scottatah by Giga Expert
  • 7251 Views
  • 12 replies
  • 4 helpfuls

Resolved! How to get previous month with year in server script

Hi SNOW Community, I need to print previous month with year value (YYYYMM) in custom field whenever user updates record. I will use BR for this modification. So anyone please suggest me a way to achieve it. Ex: (Just have to get previous month with a...

RK41 by Tera Expert
  • 2569 Views
  • 4 replies
  • 1 helpfuls

Resolved! Change Management Fields definition document.

If there is a document that defines the meaning and purpose of the fields in the Planning Tab in the Change form, please give it to me. JustificationImplementation planRisk and impact analysisBackout planTest Plan  

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