Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...
Hi Team, Which role is required to query "sys_audit" table, other than admin role. Manager required to get ITIL user all activities so he needs sys_audit table access. ThanksAshok
Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...
Hello Everyone, I am not getting the 'Resource plan' toggle button in Project Workspace. According to below documentations Plugins and Roles are in place.https://docs.servicenow.com/en-US/bundle/utah-it-business-management/page/product/project-manage...
Hi, I want to display a field 'TeamName' if a current logged in user is a member of current assignment group of an incident and if that group has a role 'roleA'.How can I achieve this in UI policy? Please provide sample scripts if there is any Thanks...
Hello Everyone I want to ask you is there any way to attach Form View into modal popup triggered by UI Action. This functionality is build by default in Problem table when Assess UI Action button is clicked and the problem is in state new and there ...
While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed d...
Hello!I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find...
Hi, I Need to sort the order of featured content Knowledge article based on sys_updated_on in serviceportal. I am using the OOB Widget. Can anyone let me know where I need to modify the serviceportal script (function() { options.title = options.t...
Hi, Can someone help with the Client script syntax to check if email suffix starts or ends with '.fi' or 'fi.'for example email suffix: 'ankita.ha@gmail.fi' or 'ankita.ha@fi.gmail.com'. TIA
Approve/reject button in email Requirement is to create an email notification having 2 buttons approve and reject .On click of approve button email would be sent to manager that request is approved or Rejected.
I have a copy of a UI action in my new scoped application that uses the function 'instanceOf'. It works fine in the global scope, but not inside the scope. It's in my condition statement, and I'm wondering if there is a scoped alternative for it. Her...
Hi,When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required. var catTask = new GlideRecord('sc_task'); catTask.addQuery('request_item', current.sys_id); catTask.addQuery('active',true); catTask.query(); while (catTas...
Hi, I want to change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Let me know how to achieve this.
Hi. I am trying to set up an email notification that will be sent to the assignee of a change 15 Minutes prior to the planned start date. To do this I've attempted to create a Scheduled Job that runs hourly, checks for records where the planned start...