Hi All users are not able to view the reports even though reports are shared across the group and users also have an itil role
Hi, I have created/pulled a report in Servicenow. For a ticket the Response-time in servicenow is 14 Minutes In Excel sheet when i export it shows extra 37 Secs.. for different records its different. Can anybody please help me with this. Is it Seco...
Was working on assigning images and icons to my catalog items and I was wondering what the recommended sizes were that would look good in both the Portal and the mobile app, they always seem too small or too big depending on where I look. Thanks
Hi Team, I am trying to call array element in the GlideRecord,var caseArray = {"arr": [{'number': '0213634',},{'number': '0213536',},{'number': '0213512',},{'number': '0460810',},{'number': '0203475',},{'number': '0203467'}]};var jsonObject = global....
Hello All,We are generating a request through a script using the cart API and simultaneously inserting an approval record for the same request and we are auto-approving these requests via business rules (BR), so once request is Approved RITM's Workfl...
Hi Experts,I am currently working on Client Software Distribution 2.0 application.Under this, I am creating Software Catalog items from Microsoft Endpoint Configuration Manager -> Application. So basically on each SCCM application, there is an OOTB C...
On one of my catalog Item's Item View screen, if we select the number of Servers it automatically adds the same number of rows in MRVS with some default values. Now the requirement:Suppose user select 5 Servers, MRVS is updated with 5 rows with some ...
Hi , I have a requirement in which i need to generate multiple approvals if required based on groups and users, i have written a custom action to pass values into flow designers ask for approval action, im not able to select array.string/array.object...
Hello All, Hope all are doing fine!!In change module UI action "implement " when clicked we observed that we were able to move a change to Implement state before the Scheduled Planned Start Date/Time. In actual scenarios, this is not a good practice ...
Hi,We got the record created vis POST method , but now need to update the variable of existing RITM.Tried some method shared in community and created a Scripted REST API, but seems I am doing something wrong as it is not working. Please advise.Script...
Hi,I want outage to be created from incident using create outage context menu option. Tried below script in create outage ui action but its not working. function outageAlreadyExists() {var outageGr = new GlideRecord('cmdb_ci_outage');outageGr.addQue...
Hello experts,An approval is coming, and on seeing in serviceportal, can anyone tell me why "undefined" (highlighted in yellow) is coming? Thank you.
I am wanting to include a survey embedded in an email. I have searched through all the current community articles and several HI articles, but do not seem to be able to resolved the issue I am having. I believe I have completed all the steps listed i...
Hi All, How to show Incident number which are related to CI Through script. Please suggest, Thanks,Varma
Hello all, The issue we are facing is some of the approval response emails we are getting are being truncated and they are being set to the state received ignored. We have identified the reason for truncation it is because of the images that are pres...
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