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How to attachment .bak file when content is encryption

We use function attachment default of Servicenow.However, When We upload file, we get error: File type not permitted or mime type does not match the file contentWe tried delete file content and upload file. We can upload this file If file content has...

Le Son by Tera Contributor
  • 392 Views
  • 2 replies
  • 0 helpfuls

Instance Restoration

Hi Team, Can somone please help me on the below information.We have a parent company now in that company one child customer is going to divide and planning for new instance creation.Please help me how can we do the Restoration and what checklist we n...

nikhitha24 by Tera Guru
  • 240 Views
  • 1 replies
  • 0 helpfuls

Script include return value not working.

Hi All,I am modifying a catalog in which I haveVariable 1: List collector variable name "Application" in which i am gliding "cmdb_ci_business_application". Variable 2: Environment which is select box having choices with, production, DEV, QA so on..  ...

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Activity filter is not showing the fields that are updated

I am having a custom table with few fields . When some changes are made for the fields, that is not getting captured in the Activity filter. I even configured the field in the activity filter by clicking on the filter icon.But still updated fields ar...

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Renu9 by Tera Contributor
  • 2119 Views
  • 6 replies
  • 1 helpfuls

attachment on catalog item

I have created catalog item , have a requriment to validate attachment size on  onsubmit catalog script. above catalog item sys_id=1c006ba297c67110dc42b380f053af9a  which is visible in url In above attachment table attachment have different sys_id. P...

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auskamalla by Tera Contributor
  • 364 Views
  • 2 replies
  • 0 helpfuls

Total duration of all records

Need total duration of below recordsscript:var val = 0;var count=new GlideRecord('metric_instance');count.addEncodedQuery('id=1db320a2970a31108fc572571153af98^value=In Progress');count.query();while(count.next()){val += count.duration.dateNumericValu...

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Charan123 by Tera Expert
  • 249 Views
  • 2 replies
  • 0 helpfuls

Resolved! Additional stack in list report

Hello, is there a way to have a list report stacked/grouped additionally? I have a report of task_time_worked and I have it grouped by task.parent.number so I can group them all by RITM. Is there a way to additionally group them by the sctask? I try ...

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How to copy multirow variable set value in description

Hi Team, We have 3 variable set on catalog item.2 is single line and 1 is multiLine variable set.I am creating change request from task and copying all variable in change description.I am able to fetched single line variable set value by below code b...

lucky24 by Tera Contributor
  • 525 Views
  • 1 replies
  • 0 helpfuls

How to add worknotes to a closed task

Hi All, I have a requirement to allow for worknotes, but not additional comments, to be added to a task after it is no longer active. However, the journal entry fields (comments, worknotes, comments_and_worknotes) all hide when a task is set as inact...

dslater by Giga Contributor
  • 1457 Views
  • 4 replies
  • 0 helpfuls