I have a look up select box, once the user selects the value I want to pull the sys_id of the selected value to another variable which is not on the form. How can I do that? I dont think I can use Catalog client script since the field is not on the f...
I am integrating my lower instances with PROD to get the Business Application data.Now, all I need is just two fields data - name & number.But currently I am getting around 200+ fields data for each record which is not needed.Secondly,I am getting ju...
Hi Team,am writing the below before BR in incident table for creating a problem record for inc which moves to resolved state, am able to get the problem record creation, but first reported by(field inside problem record) and problem id( field inside ...
Hi Team,We are integrating Service now with JIRA tool and need to get user list from JIRA to Service now,when used Look up Users Stream Action in JIRA Spoke for Flow designer,we are only able to get 118 users and in jira there are total of 185 users....
Has anyone successfully added other field changes besides the "Additional Comments" field to the Ticket Conversations widget? The goal is to get activities from the back end to show in the portal. Thanks in advance everyone! to show here:
Looking into conflict detection and the setting of the ‘Change Management Conflict Analysis Properties’ is a global setting. Also this is not domain separated. I'm wondering how people have dealt with a situation where part of the business do no...
Hi , I have written below script in relationship. But it is not giving proper results. Where could be issue? (function refineQuery(current, parent){var trendWord=current.getValue('u_trending_word');current.addEncodedQuery('nameLIKE' +trendWord+ '^ORd...
I need to report on 'sys_attachment' table. But this attachment table is not appearing on the Reports table field. How can I include 'sys_attachment' table? any settings? And why is not appearing?
Hi All, Actually, I had a requirement like "If the incident task table state changes to closed then if resolution notes and resolution code fields are in empty in the parent incident of incident task then parent fields should be required for closing ...
Hi, Please reply to the answer to this question. Kindly help. Which three Variable Types can be added to a Service Catalog Item?a. True/False, Multiple Choice, and Orderedb. True/False, Checkbox, and Number Listc. Number List, Single Line Text, and R...
Hi , i want to check whether there is at least one record in related list , if it is there fine. if there is no record show error message that as "please add one record at least" and these check has to done when it is changing from new to work in pro...
Hello All,I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide...
Hi all. I'm an organisation that is new to ServiceNow and the ITSM product. With that in mind we are planning to go live using the Service Operations Workspace for ITSM for our L1 and L2 agents.However, I find that this workspace requires a lot of sc...
Hi Folks. I want to create a VTB that allows me to track all of the Incident Tasks I've assigned to a promoted Major Incident. The closest I've got to this is to create a flexible board from the Incident Task table - however, that show's everything...
Flow designer doesn't trigger when record is updated in change_request table. Flow trigger conditions are (created or updated) and state is new. - Flow is executing only when change record is created.- Flow is not executing when change record is upda...
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