Resolved! How to show New button to only specific group in catalog task
Hi, I have a requirement to show New button only to specific groups in the catalog task.How to achieve that? Thanks,Samiksha
Forum Posts
How do I Increase the number of catalog items displayed by default on the portal?
How do I Increase the number of catalog items displayed by default on the portal? The current default is 15 items.I want to increase to 20.
Need Workflow from orderguide to go first
Hello,I have never worked with order guides before and now I need to create an Order Guide with two items that already exist and have their own workflows. The thing is I need the Order Guide to have a workflow with and approval and two tasks that nee...
ATF scheduling with Cloud runner
Afternoon, I'm trying out scheduling running our ATF's using cloud runner. For reasons I've not yet identified we get differing results when we re-run failed tests i.e. previously failed tests suddenly work. For this reason I'm wondering if it's poss...
How to Revert Changes to a Record That Were Made in DEV
Hi all, I was doing some work with email scripts in DEV and accidentally pasted over one script, and now I can't return it to as it was. The change was captured in my update set, so I'm wondering if there is a way to revert the change from the update...
Resolved! How to make the Attachments mandatory in catalog ITIL view
Hello All,I have Requirement, to make the managed attachments need to be mandatory while submitting the catalog item Request in ITIL view. Please refer the below screen shot. i have tried the client script as below:function onSubmit() { //Type ap...
Unable to insert ATF input or output variables with type reference(reference qualifier condition)
Hi Team,I am trying to insert the reference qualifier condition on ATF step config input/output variables and in the form level I am not able to see reference qual field. In the list view field is not editable . please find the attachment for referen...
Resolved! Widget Customization on portal
Hi Folks, Greeting...! I want create header name on portal in between "System Status " and " Request ", How to add the clickable link on portal. Kindly help me on this, I want clickable link display on Portal Like " Tours" Kindly advise on this scena...
Resolved! Populate the Configuration Item assigned to the "Requested for" user as the CI in the Catalog Task
Hi All, My requirement is to populate the communication device (the communication devices are stored in a ci_comm table) assigned to the "Requested for" user of the catalog item as the configuration item(Affected CI) in the catalog task that gets gen...
Need to get future expiry date in reports
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
After business rule is not running when a field is auto updated by the system
Hello, I have a field "A" that must be updated when the value of the field "B" is updated (both fields are in the same table), to do this I created an after business rule that runs each time the field "B" is updated and it puts the needed value for t...
Resolved! How can we start the flow from beginning if the approval is reject in change
Hi All,Please help me on the below requirement. When change approval is reject on the first level the state should set to New and the flow should start from the beginning. In workflow we can give the connector to the beginning of the flow activity bu...
Reset Password solution when client has SSO in place
Hey guys, almost 40% of the entire Service Desk backlog annually is related or resolved through reset password procedure. In my case, but please do not focus on the auth provider, means that plenty of people must reset the password in OKTA and then s...
Resolved! What is a database index and how to create one
We have created a column named "aaaa" in the table and created the database index shown below. After creation, I activated the unique of the column "aaaa" and the index column changed to "u_aaaaa_2" as shown in the figure below.Why has this changed? ...
Change view when creating a new incident
When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?This screenshot shows the option I get to change a view on a saved incident...But w...
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