As an admin, I'm unable to perform AQI and answer the AQI question in Agent Workspace. the Answer field is not editable but the same can be done in Native UI. Can anyone help in resolving the issue.
Hello Experts, I have a custom table A where we create records to allocate multiple assets to different locations. On the Hardware table we have a reference field to table A record. I need to create a UI action on table A which on click should update...
Asset and CI field mapping doc So in the limited testing of this functionality it appears to work as expected when you are updating a CI or Asset directly through the UI. However, i'm observing it not performing the sync defined in the mapping, when...
Hello All I want to customise homepage image of my ServiceNow Now Mobile App. Is it configurable or not? If yes, how should i do it? and i also want to change this description of tickets while opening 'My Request'. It is currently showing short des...
Catalog form is loading very slow when using select look up box, Please explain Why?
Hi All, I am trying to perform bi-directional integration of ServiceNow and Jira. Using Jira spoke I am able to create issue and update Incident (short description). I am also trying to updates comments from Jira to ServiceNow and viceversa and updat...
Hi All,I have a requirement to create a link in ritm form to download a file. When the user clicks on the link, it should download a file, and the form should stay on the same page.For this, I created a UI action for the ritm table with the below cod...
I am opening a dialog box using ui action from an incident record.I am passing the sys_id of the current incident record and trying to update the same record with the values entered in the multi line field of a dialog box. But after submitting the di...
I am attempting to create my first Flow Designer flow related to Service Catalog. I have a reference variable on the RITM that has a qualifier to show only users who are members of a particular group: The customer selects a user from this field on...
I would like to get the constant for a logged in user in a client script.How do I get the email address, user ID, etc.?
Hi, I need to delete a record through a ui action when clicked. In UI action I am calling a script include to delete a record, does the user require ACL delete access even though we are deleting the record from script?
Hi All,I have one inbound rest Get API call to get the user details from sys_user table. While testing this from postman below are the response fields we configured and getting as a response. but here the active status field( Boolean data type) was...
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Hello, I am looking into using the Inbound Email capability in Flow Designer. What I have not found any information on yet is how to extract certain sections of the eMail body so that this information can be populated into a record. I want to do the ...
Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.