I am trying to develop a report to rack work performed by specific techs. Every tech has a unique tag that they include in a work note when they begin working on an incident which is able to be searched by keyword. However I have not found a way that...
Hi All, Requirement: There is a word document of 3 pages which has Text, logo and singing area at the last page. Once a Agreement(Catalog item name which creates a Custom RITM) is submitted from the portal, the word document should get automatically ...
Hi, I have an item where we have a field named Please choose the role which is a List collector field referring to a custom table with 127 roles in total however, I have a requirement to create a new task if only the request is for any of the listed ...
Hello All, I need to fetch sctask number from the email body and I need to update the record.please help me with the script.example number: SCTASK1234567. Thanks.
Hi Team,I have to restrict user to submit catalog item if has more then 3 asset .I am calling Script include in onSubmit script. I am using getXML method with callback function(Asynchronous).I have written return false in onSubmit client script. As s...
Hi Team, Can somone please help on the below query. In portal under MY Task option need to set the open task in ascending order by date open.As of now it is working for closed task how can we set for open task.Please refer the attached screenshot.
Whenever I upload an attachment in the service catalog on the portal, new entrie is created in the 'sys_attachment' table with the table name "sys_cart_item," and a unique ID is stored in the 'table_sys_id' table. I need to read this 'table_sys_id' w...
Hi Team,I am using the Calendar invite, integrating to Outlook, in Incident.It works fine using the below script, I have been asked for it to set the Outlook reminder to 15 mints before the start time. Please help.========BEGIN:VCALENDARPRODID:-//Ser...
Hi All,I have question in developing/customizing the mobile app. Can we have release management in Now Mobile ?
ServiceNow provides the capability to check-in at a walk-up location, book appointments easily using ServiceNow mobile app or via the portal. The transition from a manual creation of tickets either a call, e-mail or face to face has been impacting th...
Hi All,I've created a Scripted REST API to decode the base64encode attachment and have it attached to the target record. It's working fine for .txt and .csv . However, it doesn't work with .docx/png/xlsx and gives an error while opening the file "we'...
Hello, all. I'm trying to gauge what is the best way to schedule recurring tasks in ServiceNow that serve to remind analysts, admins, etc. to perform a certain action or to follow up on a particular event. I've looked at leveraging flow designer to ...
Hello, We have the Change Risk Assessment plugin that make sure the user submits a Risk Assessment questionnaire before moving the ticket to "Assess" state. We are looking to only make Risk Assessment mandatory questionnaire for changes to certain...
Please see these reference fields (attached). There shouldn't be showing duplicates like this. Only expectations is with Cost Center e.g.Business Apps (NA)DE01010002-Cost center numberBusiness Apps (NA)UK01010002-cost center number Cost center name i...
Hello All, I have created few procurement case types in interceptor. When I try to create case by clicking new under Case related list from normal record, its showing. But not in procurement workspace under case related tab.I tried to find out the co...
