Resolved! How can I fix the standard ticket configuration to resolve it?
I get an error like this when I click the Resolve button. How do I enter the Resolution Code and Close Notes from the ticket page of the Service Portal?
Forum Posts
Incident state keeps reverting to 'In Progress' despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason.
Hello all, Despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason. Incident state keeps reverting to 'In Progress' I just finished building a FLOW that is supposed to generate reminder emails to the CALLER, IF/WHEN the "...
Resolved! How does a custom request table create a task on a custom task table
First time creating a table where a request will come from and a subsequent task.Normally it is just the table for the application I am creating for, so please forgive me for my ignorance.Here is the scenario. I created two tables u_blaze_requestsu_b...
Resolved! How to validate Email field through Client script
I want to validate Emil id field on Costume form how we can achieve this through Client script?
Resolved! Creating Database View joining Requested Item and variable (asset)
I have a task to create a database view to report on variables on the requested items. I have created the Database View below but it's not working. To provide more detail:We would like to Report on the item called 'Advanced Replacement' and the poo...
Resolved! How to call script include in ACL
Hi All,I need assistance in calling script include in the ACL.Script Include:var Test1 = Class.create();Test1.prototype = {initialize: function() {},TestFunction: function(gr) {var appgr;var grd = new GlideRecord('sysapproval_approver');grd.addQuery(...
How to calculate Incident state duration (from open to resolved) minus onhold state duration
hiHow to calculate incident state duration(from open to resolved) minus onhold state duration using metric table?
Resolved! CMDB, ITOM and Service Mapping admin role
Hi, I am new in CMDB. I would like to give a team full admin access to CMDB, ITOM and Service Mapping. I don't have cmcb_admin role in my instance. I search on Service Now and i can't find Admin role for CMDB. Thanks, James
Resolved! Approval Remains cancelled in change and doesn't retrigger
Steps: User raised CR and sent it for approvalNow in assess state if he realize that he forgot to add location, he has option- to move CR to new state(‘Revert to New’). If user moving CR to new, Approval are cancelled.Now CR is in New state when user...
New button is not working in the Agent Workspace
Hi All, New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List. It's not logging any console errors to debug furt...
How to transfer approval request from one user to another using button.
How to transfer approval request from one user to another user using button.For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.
Resolved! Manual Approval workflow
I want to create a workflow, where manual approver to be added post the request item is created. Till the manual approver approves the request, the stage should be Waiting for Approval. As per business requirement no manager approval is required and ...
Resolved! How to add columns to the Change Schedules?
Hi All, We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and Assignment Group. Thank you in advance...
Resolved! Can you set a background image on a knowledge article template
Hi All, Is it possible to set a background image to always appear when creating a knowledge article with a specific knowledge template. i.e. you create a new article and it automatically sets an image in the background. Any help would be amazing, Tha...
Approvals not going to 'No Longer required' if user rejects the approval (sysapproval_approver)
Hello,I have a Catalog task in which we are pushing user approvals through run script in the workflow. When the approval is approved by any one user, the rest of the approvals go to 'No Longer required' which is correct as shown belowBut when the cat...
