Hi All, I need to send a notification 3 min before the planned start date, I have written below the business rule it is triggering three notifications. Could anyone please help me figure out what the issue is here? (function executeRule(current, pre...
I'm aware there is a reopen_count field on the [problem] table, but unlike incident, there doesn't appear to be an easy way to identify how this works. When a problem is set to resolved, I have noticed there is a "Re-Analyze" button. I presume this w...
Hello Experts, I am using a "Apply Change Approval Policy" flow action and I see that the status is always skipped, even through when one decision conditions are met, its not applied
Need Access to report on interaction recordsRead-only role to incident email log
The approver can't see some of the records in the approvals list table , which are all related to knowledge articles. i am attaching the screen shots . when i click on the "requested" for empty records then it shows the records like in the second sc...
We have an integration with Exchange Online that provides a catalog item allowing customers to set the OOO message on behalf of other users. This is working as expected except for the time the OOO message is supposed to start/end. Our instance time z...
Hi,One of the requirement we have is to present ServiceNow data into Power BI. The option we explored is Table API which works fine with Power BI. But the issue is that we would like to have incremental data from ServiceNow and not whole data set on ...
Need Access to report on interaction recordsRead-only role to incident email log
After Vancouver update, some of our CSS settings have been changed and I need to know how can i revert it.We need to remove the background color Red which has appeared when requesting an order guide item, can someone please guide where i can remove t...
Hi , Can anyone help me on how to show only related drop down valuesI have one field called company which is string field in cat item, based on country we have given drop down values should display in one more field called reporting which is referenc...
Seeking Help on a client requirement, I am new to ServiceNow and Scripting is something I am weak at. I am creating a business rule whereby the business_service field in Problem Table, needs to be mirrored into the Problem Task table. So when custome...
Hello Team, Please help me out need to change the default ServiceNow email that displays as 'ServiceNow Sending SMTP' . Thanks,Madhusudhan
i have 3 groupsDirectorJunior and senior groupsif the user is part of director they should have access to see the cases which are assigned to director, junior and senior groups even though the director group members are part of junio /senior groups.i...
HI All, I have a catalog item in which for one of my variable which is List collector type I have to display a field but on the target table a different field is set as display true, say want to show Number but short Descript is set to true so on the...
Script include part : rolecheck: function() { var a = this.getParameter('sysparm_usr'); var b = new GlideRecord('sys_user_has_role'); b.addQuery('sys_id', a); b.query(); if (b.next()) { return b.role; } Catalog Client script : var c = g_form.getV...
