Inbound Email action field mapping
Need to update the Subject and Body of the email and also need to update dynamic link of the email in the work notes of the security incident record. What is the possibility? @Ankur Bawiskar
Forum Posts
Quick links not opening in a new tab directly
Hello Everyone I have created few sub-topics for mega menu on our portal and created quick links and external links to open the corresponding topics SharePoint links in new tab but after clicking on a particular topic it is directing to a page first ...
Configure Chronicle data export application
Hi experts,We have to integrate the Servicenow with Chronicle using Chronicle Data Export Application.We have installed the application and are following the guideline for the set up.In one of the steps they have mentioned to create a JKS (Java Key S...
Hide form section based on field is empty.
Hi All,I have a requirement like hiding form section based on one of the fields is empty. I have created on load client script, but it is not working anyone help me on this what is the issue, and anything need to be changed in my script.PFB script I ...
Outlook email approval link opening in Chrome not a new email
Anyone know the the setting in Outlook or Chrome that needs to be updated when a user is clicking on the approval link in Outlook and it's launching a Chrome browser instead of the approval email?
Resolved! How to get first character in a name.
This are two fields in catalogue form.PH last name- MaryCheck digit- when you entered something in field"PH last name" then the starting ( First character) letter of name will.
Custom Business Rule is not working in Service Operations Workspace.
Custom Business Rule is not working in Service Operations Workspace. We've a custom Business Rule on Interaction table to redirect to Catalog Item whenever Type is selected as 'Request' and custom field 'Catalog Item' to pick from active items.We're ...
Display RITM variables in the ScTask list view
Hi, I want to display the RITM variables in the list view of ScTask
Resolved! AI and field validation
ver. Tokyo This is just a random question which may or may not belong here. I was wondering if anyone has thought of using AI for field validation? For example, I'm working with a client that wants a list of every field {text fields, etc.} that could...
Query business rules on child table is not applying to Parent table
Hi, I've written a query business rule on child table, but records are still visible on parent table, But when trying to open records, it is showing as record not found, How to fix this issue.
Servicenow to Jira Integration on premise using Jira spoke.
Hello Devs, I am trying to integrate service now Jira using Jira spoke/integration hub, have followed the below 2 articles we have an on premise Jira server that uses only basic auth, I have set up a mid server and we created a user profile set up fo...
Resolved! Cart Layout - Remove Delivery Information Field
Hello, I am attempting to remove the Delivery Information field from the Employee Center Order Confirmation Window (screenshot below). I'm trying to change this from the Cart Layout of Cart Preview Screen (Two Step). I have unchecked Requested for, ...
Flow designer for how to get requestor manager name.
How can we get requestor manager name using flow designer script.
Override Hint information in Incident Change and Problem tickets
Hi,I've few fields in Incident Form like Assignment Group, State, Number, Configuration Item, Opened by etc. I wanted to update the Hint information for these fields on Incident Form only. So, I tried through Configure Label. After updating the Hint ...
Resolved! I want the currency field on my catalog item form.
Hi Experts. How to make hte currency field on my catalog form using onchange client script?? Example: If I enter 3863(any value) should be convert as $3,863.00. How to write the script using onchange method.
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