Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
Hi All, How to create a custom 'Edit' button on the related list which will work similar as OOTB Edit button in a scoped application?
My Requirement is an Updated Planned start and date in the Change request, But this date is not updated in the List of Change Tasks view, showing only the Previous date and time. It is not showing the latest date and time. Example: updated screenshot...
Hi All,I have a script include that query a table and fill an array with all the records from the query. When I try to use the array from the client script (using glide Ajax) the type of the response is string instead of array. Does anyone knows what...
Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...
I have a requirement with the below attcahed screenshot with more options, so I have created a decision table for the varible..How to call the decision table on the variable level, please suggest.
Is there any other way to modify the standard change template without approval? please help on this.
SAP Transportation Requests to the NSSR, all these are having the status "Released to Test", which is not the case of the parent NSSR. Having this status, we cannot mark the checkboxes "Request release to production". Could you please help on this.
I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this. In this case I want to add a custom field to the company popup on the incident form Many thanks,Alex
I want to fetch one ad group OU through transform map, and it should only fetch for one particular catalog item or ad group. Can anyone help with this? Thanks in advance!!
When switching language in the portal the language field should get updated in user profile as well. How can we achieve this
Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...
Hi, We have a catalog item where we have 3 variable, first variable 'Find' getValue(find) and will search all the "KB_KNOWLEDGE" body, and fetch all kb number, and the second one will replace all the KB body with new texts.I have write below script i...
Hi, We have an issue where the tagged persons(@mention) not receiving notification whenever a user(A) tagged another user(B).If any user tagged same user(B). (B)user can receiving the notification. But only when A tagged B it won't processing.Could a...
When we create REQ as Admin, TASK is getting generated. But if we create REQ as end user with other roles. Task is not getting generated. the RITM approval status is not getting changed to approved. It is stuck in the RITM stage. Please help
