Related Incidents tab in Incident table
Want a Related List tab in Incident table to store all related incident records (Not Parent/child relation but a Many-TO-Many Relationship) where we can edit the tab to add/remove relationship.
Forum Posts
Resolved! Currency value not displaying 8 digit total sum
I am displaying total of multiple values in one currency field. But when sum is 8 digits it's showing something like 6.072 When the actual total of values is 60,701,831Attaching a screenshot for referenceCould someone please explain this behavior? Do...
Orphan CI's using Orphan rule in CMDB health
hi all, how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?
Resolved! how to hide embedded list
Hello, can you help me.I want to hide embedded list on the form about 運用作業日付s embedded list, when run the type of change to monthly . I want to client script for implementation it ?
Where is the Major Incident Post Incident Review report stored?
Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report. Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...
Portal home page search results showing duplicate catalog items
Hi Team, Can you please help.When i enter a keyword to search on our seach bar in the portal homepage, search results show duplicate results of the same catalog item. Mostly the same catalog item is shown twice or in some cases even thrice. See attac...
LDAP - Manager field not getting populated
I have a new LDAP setup and the managers have never correctly loaded in. One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160. Manager i...
How to get all custom configurations of a SN product
Hello guysI want to get all custom configurations linked to the ITMS product, like for the incident table or problems and other. I can retrieve from a table give for example the incident script client but I can't find a way to retrieve at the same ti...
Resolved! Need to add custom table records to the My Request in the portal
Hi All,I have created a scoped app called Automation and created a table called Automation Cases. For the scoped app, I have created a new portal as well, In the header I'm using the OOB My requests Menu Item like below.Currently, it shows the incide...
How do we add a specific attachment to a notification via event queue?
I have a requirement to generate an Email Notification via an event queue. in my case the incident contains two attachments but I need to pass only one attachment to the gs.eventqueue method. Can someone tell me if there is a way to achieve this? the...
Resolved! Making sub subcategory dependent on subcategory and category.
Hi Folks,I have a requirement of adding a new field on the change request form called "Sub Subcategory".We already have "Category" and "Subcategory" fields on the change form and subcategory is dependent on category. This is OOB functionality.Now thi...
What is the difference between batch update sets and merge update sets
What is the difference between batch update sets and merge update sets and what exactly batch update set will do and what merge update set will do? Can anyone explain in simple words
Resolved! Configuring incoming emails on developer instance
I have update my email properties to enable both outgoing and incoming emails on my developer instance, however only outgoing emails appear to be working. I have sent in a new email into my developer email address devxxxx@servicenowdevelopers.com a...
Change Closure Codes Definitions
The change manager at my company is looking for definitions that we can document for our change management process for the change closure codes. We've been looking and haven't found anything yet. Does anyone have a good resource of where I may be abl...
Create report on Incidents upgraded to P1 or downgraded from P1 to lower Priority
Hello ALL, I need to create a report -specific to any Incidents upgraded to P1 or downgraded from P1 to something else I did the following: 1. I created Metric Report>Metrics --> Definitions --> Newwith the following criteriaSee screen shot 2. Creat...
