UI action for adding members to group
I have a requirement for creating a UI action which should add users to the groups mentioned in the orignal description of the sc_task.how can we achive this functionallity?
Forum Posts
List field with a lock in Record Producer
Hello everyone, I'm creating a new Record Producer for a custom form which has once field with a "List" type field.I'm not able to find List type field in the Record Producer.Please help me in configuring it and please let me know if there is any alt...
how to add single user to multiple groups
I have a list collector field group_access on a catalog item, i need to add a single user i.e requested for on the form to all the groups selected in group_access, how can i do it using script/UI action. I have used below script, but it seems not wor...
How to add requested user to active directory group, based on service request
Hi, How to add requested user to active directory group, based on service request. Thank you
Create 3 user fields and add those fields in watchlist
How to create 3 user fields on the catalogue form in servicenow and this 3 user fields need to be added to watchlist (using script in flow designer)
Resolved! How to add multiple conditions in reference qualifier
I have condition(javascript: 'u_full_name=' + curreant.variables.hostname_requested_for.name) in reference qualifier.However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier.How to ach...
Script to add users to a group
I wanted to write a script where we get each user from sys_user table and check if they have a manager, if yes, then add the manager to a group. Can someone help me with this.
Remove/Delete a portion of Worknote from a Service Request
Can we remove a portion of a comment or the whole comment in the 'Worknote' section of a Service Request. Let's say a user has put a worknote and mistakenly write the password in the Service Request and save the form. So, this worknote is visible to ...
CI Owner needs to be directed to CMDB workspace as default homepage
Hello ServiceNow champions, I am trying to do exactly what the title says. I attempted to create a UI script for this to no avail. Does anyone have any ideas on this requirement or can they check this code? Should I not use a UI Script and maybe adju...
Is there a way to calculate the time the incidents have spent on each state on old tickets?
I know Metrics exist and that they can track the time the incident spent on each of the stated but I was asked about doing this with all the tickets even the old ones and the metrics and SLAs would start working from the day they are configured.Is th...
On-Call query regarding listing all members in a roster for all support groups in On-Call
Management is wanting a list of all members in every Roster for every Support group in On-Call.So from this list they can get a head count on all On-Call personnel that supports the company. The list should have fields: Employee ID, Name, Assignlment...
Resolved! Maintenance Schedule that applies to multiple CI Classes
I am taking the ITSM Implementation simulator course. One of the tasks is listed below. I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1. How do I do this? 1. Create a maintenance s...
Moving updated form configuration from Dev to Prod using Update Sets
Hello, I recently made changes to the incident and problem form but I noticed I was not using the correct update set. How am I able to move my changes from dev to prod under a new update set? Without having to redo it.
REQ - defaulting users location
I've got an interesting situation where we are wanting to default the user's location into the location field on the REQ view, but i can't edit that field, and its pointing to the task table for some reason. has anyone come across this, and found a ...
Reply Email always change the State of Incident to 'In progress'
Hi All!I have an issue with Inbound Action which cause that when user reply to the email notification related to resolution, then state of incident is always changed to 'In progress'I want to change this Inbound action to change the state (reopen the...
