I have read several of the posts on upgrading and update sets and they don't address my specific question.We have 3 environments. We have started in our sandbox to upgrade from Geneva to Istanbul. We are trying to get as much as possible back to ...
Hi All,I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already bee...
Hi Team, Can anyone help me with Flow designer,I want to trigger an approval to specific groups,based on the logged in users' country,so there are around 11 countries and 11 groups and in future the countries can get increased,so how we can trigger t...
Hi All, I have a requirment "First Reported By field" Incident should be populated in "Incidents" Related List. Please help me how can we do this !!!In above i have addedd the Incident in First Reported By field . Now In Related List I can see Incide...
How to show/hide container in service portal. Would appreciate if any help.
Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...
Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...
Hi,I have created a flow designer. I need to wait for 5 minutes after the state is changed from On-boarding to Provisioning and i have added a wait for condition on the flow designer to wait for 5 minutes when the state changes to Provisioning which ...
Hi Folks, Please could you help me on the below scenarios. 1. End user will open the Service request form and we have configuration item field.For ITIL User able to see the CI in the variable.but For End User unable to see the CI . Based on the CI we...
Hello, I have users that are unable to create "Sprint" from Agile Development > Releases. I tested this in my personal instance and got the same error message. I have groups created with Type = Agile Team. Is this OOB functionality? Thanks for your h...
How to configure servicenow to jira integration through rest message api.
Hi all, In a catalog item, we created a multi-row variable set named Approvers. In that i added one reference variable in that which refers to (sys_user) table. i.e., Approvers list. Requestor will be able to select multiple users by using that ...
I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
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