We are rolling out On-Call Scheduling to our end user community. We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users. We are hoping not to reinvent the wheel and...
Hi,I have a custom table and i have a requirement to hide the state choices which are completed. We have the states (New, Access, Triage, Work In Progress, Completed, On-Hold, Cancelled)For example, If a state is moved from New->Access we need to hid...
Hi, I want to create email notification on a particular catalog item so I created Event and Notification. Trying to fire that via 'Flow' not 'workflow' using "Send Notification" action but the notification I created not displaying there. It is in...
How to configure ServiceNow Remote Instance spoke. Please provide the step by step process the configuration to replicate the incidents from Source to destination ServiceNow.
Hi Team,We are using AI search in portal for knowledge articles. I can see "Meta" field is not getting used anywhere in AI search. I get below message in article form that content of meta field is not getting used in AI search. "AI Search does not in...
I am trying to capture a catalog item in an update set by clicking "Force to update set" but I am getting this error "Updates are already being recorded for this table." Thanks in advance.
we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria set at category level.below screenshot , android knowledge category should be vis...
So there has been a requirement to modify the tooltip text "You can add only 50 rows" of a multi-row variable set to "You can add only (X) rows" where the value of x should be calculated based on the max_row attribute of multi-row variable set. Is th...
Hi All,I have a requirement where, the schedule job should run weekly once and should find knowledge article usages table (kb_use) and delete records that are more than 2 years old (created more than 2 year ago).
Hi All, I have a requirement. In incident table only certain groups can edit some fields from list view. Any members who are not part of those groups should not have the ability to edit fields from list view. How to achieve? Thanks!
Hi All, I need to add double quotes to values in an array please help me on how to do that. Example: var arr=["servicenow,community"]; I have an array like this but i need the array as var arr=["servicenow","community"]; via server script Please tell...
I am importing data for a date/time field through import sets into servicenow. Target filed is a date/time field on the sys_user table. 1. target field format is a date/time field, date format on user table is default - (system dd-mm-yyyy), time zon...
I have requirement to create ui action named "review" it should visible to only the users who is the reviewer field on the form. and When the review button is pressed it's supposed to evaluate whether there's a screenshot of the certification verific...
I have a table X that stores document types which has group table as one of the reference.I want to define an ACL stating, user can only read records from table X if he is a member of the group.Ex: If there are 10 groups, and logged in user is a memb...