Hello, In our sys_user table, the department field changes frequently. I'd like to have a user be added to a group if department = x, but also have a user be removed from a group if their department changes from x to something else (y). I am fairly n...
I am developing a scoped application for a client. I have two record producers on the home page of a Service Portal.I am trying to configure the record producers to be visible only to certain specified groups or roles.I have created user criteria an...
When I logged In I get this pop-up. What is meaning of the below pop-up. Is this error ? Can I stop this from coming? Thank you in advance
Hi All,I have configured encryption context and running the script https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/script/server-scripting/concept/c_EncryptionScriptin… as per the doc. But this script works only when running from ...
I want to create the apprvoal{sysapproval_approver}table in flow.but the Approving(document_id) field value that how to get match?
Hi All, Need help for the below.!I need list of OOB roles for the incident and problem and change and knowledge managements. Does anyone share me reference links or docs Thanks in advance
Looking to revamp our Portal we realize that we need to keep in my end user experience for searching requestsCan anyone provide good examples of self service Portal and service Catalog category/sub structure?
Hi All,I need to add module in Service Operations Workspace same as we have in Agent workspace. In Agent workspace I can see all list modules by clicking on Configure Workspace but in Service Operations Workspace I do not see like this. Please help ...
Hi all , i am trying to add custom button below case button in Standard Ticket Header widget. So this Standard Ticket Header is dependent on Case Ticket Action widget. how to customize these widgets.
Hey guys, I made a table that gets certain variables from a form once the form is submitted. The table is as follows: This table gets User Names, the RITMs and the Date variable from the form.I wanted to create a report with all three of these var...
Hi, I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false ...
Hi All,We have a custom field on the knowledge form called "Content Owner Group", If "Ownership Group" is from one of the specific groups( around 100 groups), I need to populate the Content Owner Group as "XYZ" group.I cannot use UI policy, Got som...
Docs says this:State: ScheduledNo activities take place at Scheduled state. The change is fully approved for implementation and is only waiting for the Planned start date to be met. Once this occurs the change can be moved to Implement state using ...
Hi All,I need to make "Knowledge base" field on knowledge form to be editable for "knowledge manager" role users after the article is published.I found one system property, "Enable minor edits to a published article without creating a new version (gl...
Hi,We have set up a custom URL to access the ServiceNow instance. Since yesterday's custom URL is not working, it shows SSL certification is expired. I checked X.509 Certificates but couldn't find any expired certifications. Can anyone help me to f...