hi all,we have a requirement to stop stop Change Request being approved by the person who created it. for this i have created a business rule. but unfortunately its not stopping for approve. please see below.i write before update business and see co...
When you type "Guided Setup", the two of them ITSM and ITOM are nested under the application Guided Setup - Legacy. I was wondering why is it a legacy? Will it be deprecated anytime soon?
Hi All, I'm new to ServiceNow Community. I have ecmdb_admin role in ServiceNow and I'm looking to setup CMDB health dashboard and to add health inclusion rules. But i don't see CI class manager in ServiceNow OOTB instance. Can anyone help with what k...
Hi everyone!I'd like to know if on Service Now it's possible to create a report/dashboard to view and search for both Requests and Incidents. I already tried to make a new filter, but it just shows INCs and RITMs separately. I could merge two reports...
I'm a newbie on this, and I've Googled like crazy.We use the Service Operations Workspace, and I've created these 6 ui actions for incident. There are more ui actions coming, and we would probably run out of space and affect usability before we are d...
I was trying to update the existing record of snow (ex: CHG OR INC OR WO OR PRB) via inbound email action. I'm receiving record number in the email subject. Since I can expect each time different record type I added the target table as TASK. For new ...
Hi Team,I have a requirement to create assessment for a GROUP, instead an individual user. By default, we all know, assessments are assigned to an individual user. Once assessment assigned to a group any group member can fill in the assessment.Is t...
Hi All, We have a requirement to hide "request approval" button on change request form, based on the selection of field "Type" If the type is comprehensive then we need to hide RequestApproval button. UI action is working only for onload. So I tried ...
I have following requirement.I want Json array such that : "UserandRoles":[ { "name":"Abel", "role":"admin" }, { ...
when raise a problem ticket ?explain the working of personas in problem management,?
Hi there,We have a request that to put a ServiceNow approval task list (including Service Catalog Item request approvals and Change Request approvals) in a SharePoint online web site, so users can approve ServiceNow requests in SharePoint online, use...
We have 2 notifications on the AST_CONTRACT table. 1) Contract approved2) Contract rejected These notifications are not triggering an email when a contract is approved or rejected. I tried to trigger it via an event, based on conditions, but these n...
Hi I'm trying to create catalog task if any error occurs in the subflow and as inputs I have given all the catalog variables and also request item as reference field(sc_cat_item). while creating task I'm giving this reference record but I was getting...
Hello All, We have a scenario for Normal Change Request, when the state is "Authorize" and if the CAB approvals have not responded before 1:00PM of the day then "XYZ" approval group should get attached to the change request. Using our business rule a...
Hi,Let's say that I have a Catalog Item containing two Variable Sets. Each set contains lots and lots of variables. For simplicity's sake let's just say that I have 'Variable Set 1' and 'Variable Set 2'. I need those variables separated in two Variab...