Hi, In standard platform interface, when you click on a reference field, you get the New button. However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it. Please do let ...
My Requirement is in service catalog request we have two variables 1) reee_joiner_name (Type=Reference. Reference table is "sys_user")2)Location(Type=SingleLine Text)When we select the reee_joiner_name , Location will be autopopulate based on the re...
Hi All,I want to retrieve the value filled by the user while making request from any catalog.I am able to do it also, but while printing the value of that variable whose variable type is "LookUp Select Box", it is returning the output as "null". Here...
Hi All, Please help me on the below requirement.I have created NBD and 2BD relative duration.NBD-if the incident is raised at any time it should complete next business day at 6.302BD-if the incident is raised at any time it should complete 2 business...
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Hello,I have a custom workspace, where the user is able to see the "Interaction" list. As shown below, the user can see the "Interaction" List with the items "All" and "Assigned to me". These are filters on the "Interaction" table, and are visible on...
Hello Everyone,I am trying to get difference between two dates in hours, but I have two diff dates format and not getting expected output.I have attached my code and dates format above.Date1 - 2023-08-12 17:53:59Date2 - Aug-14-2023 18:30:00Script-var...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
I set a back button in table form by creating in new ui action,, it reflected in my service portal . when i click the backbutton it will move to previous page highlighted page in below image. so help me how to write the script for from form naviga...
Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
@Ankur Bawiskar / @Community Alums / guys I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile Keyword -> Applcatio...
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Hello, Can we configure the @mention users in the journal input restricted to only few roles.Example: I want only people with sys_approval_admin role to be able to get tagged in incident notes field . Any user will be able to mention users with only ...
Hello All, Getting below error when trying to disable 'Collect Breakdown matrix' field in the indicator 'Number of CIs Installed' Error message - Indicator Source Facts table and Script Facts table must have the same value How can this be resolved?At...
HI @Ankur Bawiskar I have a requirement where I need to display only unique values in the reference list of Variable in Record producer. the variable refers to table(u_abc) where there is a field "state" and it has multiple records with the same sta...
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