Hi All,I have to write a script for inbound email action if subject contains 3 key words like xyz, abc & pqr then the ticket will assign to the particular group. Can anyone please let me know how to do this ? Thanks
Hi All, When ever in production instance newly record created or updated extisting record in ( user table or group table ) it should be copied in lower instance Which mean replica of data when new record created or existing record got updated those...
We noticed that all surveys available to a user is shown on the service portal even those that are already expired. Is there a way to hide or disable the expired surveys shown on the surveys page on Service Portal?https://jinstance.service-now.com/sp...
We have a requirement to enable 2 additional languages in our instance Spanish and Slovakian. I can see that in ServiceNow Internationalization, I18N: Spanish Translations is available for installation but the Slovakian Translations is not available....
Hi can any one help me with the scenario for state cancelled changes are restricted from been reopened
We have deleted update source by mistake but when we want to restored it i am unable to find it in deleted records even....how can we restore deleted update source instead of creating new one?
Since our deployment of Rome earlier this year and since the upgrade from Workflows to Flow designer, where the Approval co-ordinator functionality has been removed, we are no longer able to add ad-hoc approvals to the flow of any Change model. Has a...
Hi Team,I am trying to connect ServiceNow platform to my React app using REST API. However, I am getting error message.Below is the piece of code for reference:Note: I have tested the API using "Postman" and it is working fine without any issues(Cred...
Hi All,I'm using a scripted rest api to create change from third party tool.If the user trying to create change from third party is available in ServiceNow users table , then only the change should be created.If it's not there then change request cre...
in short - our basic form in SP shows incident number, priority, state, affected user, assignment group, assigned to, and short description. i need to add description...but can't figure out how. i know the widget being displayed is just "form" but c...
Is it possible to control when a ServiceNow user account is set to Active or Inactive based on the AD user setting for enabled/disabled? Often we pre-create users in AD a few days before they actually start since they are fed automatically from our ...
Is there a way to send out a simple notification to the authors of a knowledge article to let them know that their article is about to expire? If so, how would I go about doing that?
Hi. I am trying to run a report showing daily IMS count for the past 20 days. I am using relative condition. However the data is not showing the correct time-frame. I am expecting to see data between March 30 up to April 18 (Today). I have tried diff...
in employee center portal , when ever user click on any catalog item it should display the item name in tab but whenever i clicks on any item it display only the homepage name. how to solve this please help me on this..
Hello all, I wanted to evaluate how other organizations are utilizing the Service Catalog for application access. We currently use a single catalog item that allow users to request multiple applications. (see screenshot) Current workflow: - Multi...
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