Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...
Hi All, I have created a new table called "GBS Case" which extends from the Task table like below.After that I have added few fields which are required for the new table. But when I try to create a new record in the GBS Case table, it is not taking t...
Hi Team, I would like implement First Time Fix with below conditions can this possible. Please help how can I achived this. FTF should be applied on below conditions only with-in SLA 1. Incident state process flow New ->Assigned->In progress->Resol...
what are the interview questions on service portal?
Hi, I want to send message to Microsoft Team's user from ServiceNow. I know there is a process available which allows us to send notification on Team's channel, but I am looking for a way which will allow me to send the notification to specific user ...
What does the "Accessibility enabled" do on the Service Portal > User Profile Page -> User preferences? I enabled it, reloaded the page, no changes seen. PS this option is there on the backend also. What happens when its enabled. I need to see the ...
Looking for a solution for importing records that contain attachments. We have a number of records that we are successfully importing on staging with import sets and configured transform maps. The issue we are having is that all of these records have...
In order to create "knowlede gap" Knowledge Feedback Tasks, I know I can do that from Agent Workspace. Is it possible to create the tasks from the default view of the incident? If possible, how can I find the configration?
HI All, I have a requirement that if a task assignment group is XYZ and if Assigned to is NOT empty, I need to close the task marked "Closed Complete" within 3 Business Days (Monday to Friday between 9AM and 5PM) . Please guide
How to edit category and sub-cat values of Knowledge. Even when we add new sub-cat from 'configure choices' its not available when the concern category is selected.
Hello All, As shown below for the same serial number record multiple entries got created and we could see 'Name' is in Captial for record and small case for one record. And in transform map we have given coalesce on Serial Number but still it allowed...
How to display Info/Popup message after users successful login into the instance we have to display info message and if user checks "Do not show this again", it should not show in the next login. else it should show in the next login. We have tried t...
Hi, when i am opening incident in another tab from incident list view, its taking too much time to load, can someone explain how to diagnose this.
I'm trying to change the preview pane view for my List in the workspace but it's not changing, even after changing the view to the workspace.
I am trying to create an Incident template that contains 2 incident tasks but can't figure out how. On Incident form I have added Related list - "Incident Task --> Incident", from which I can associate tasks to my incident if needed. But when creat...