I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one. This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation. I built the Metric categor...
Hello community, I need help with the reporting module in ServiceNow. In fact, I am unable to fully export a map report using a redirect URL instead of drilldown under the Report structure menu. The report is exported successfully through update set,...
Hello experts, I have a workflow in which I used "Approval User" Activity.The workflow is triggered for a custom table record when certain conditions matches,The workflow can be triggered multiple times whenever condition matchesLets say 1st time wor...
Can anyone tell me why my homepage search widget is not returning any knowledge base articles as a result? It only shows me catalog items. In the screenshot we can a KB called "How to get on VPN" but when I search nothing comes up.
Hi Team, There is a requirement to change the color of user added worknotes to blue or any other color. So that it can be easily identified which is added as system notes and which is added as user notes
Hi,Please help on this ,i want to get difference between 2 date fields (start and end dates) and populate in duration field for the scoped application by using client script i have used the script it's worked for global but for the scoped it is not w...
Hello Everyone, I am facing an issue while writing a test case using ATF module on Service catalog(Record Producer). I wrote a test case on record producer with 3 test steps 1) Open the record producer 2) Set Variable values 3) Close the record Produ...
Hi, We have a requirement of posting Incident details from ServiceNow to slack channel. This is achieved using Slack spoke and we are able post Incident details to slack channel using Slack action. Further we would like to capture all the replies of ...
Hi All,Actually i have a requirement that , i have two fields "start date and End date", basically if end user select end date 10 days below from the start date , then we need to show error message on submit, user selects 10 or more than 10 days from...
Hi, I am having a major issue with Portal search in one of my instances, I cant narrow down the root cause. On my UAT works as per design, once you search a specific catalog item, it displays the results and once you clicked, it takes you to the cat...
Hello,I need to change the price in the cart using catalog client script.I am using a text box to enter a value in it, and this value gets added to the price in the cart.Just let me know how to set the price using catalog client script.Thanks,santosh
Hi, Getting ready to go-live with On-Call Schedules. We are moving out of Excel files and into the application. I have a few questions on some of our scenarios: 1. Holiday coverage - We have a 3-4 different "shifts" for on-call. Some groups have a Mo...
Hi All, Do we have a variable of type number in servicenow catalog item OOB?? like here they should only enter numbers. Thanks
Hi All, I have created a custom workspace for a scoped application, we have only attachments section visible in the contextual side bar of a record page in the workspace like below.But in Service Operations Workspace, we do have Record Information an...
Thank you for your help. I am working on a requirement that when an unauthorized user logs into the service portal and opens my_request, only the records of the department to which he/she belongs should be displayed. We also need to determine if the ...
