I am opening a dialog box using ui action from an incident record.I am passing the sys_id of the current incident record and trying to update the same record with the values entered in the multi line field of a dialog box. But after submitting the di...
I am attempting to create my first Flow Designer flow related to Service Catalog. I have a reference variable on the RITM that has a qualifier to show only users who are members of a particular group: The customer selects a user from this field on...
I would like to get the constant for a logged in user in a client script.How do I get the email address, user ID, etc.?
We are using scoped application, in scoped application we have custom tables.We have implemented two transform map scripts. When we are doing the data load on target table, the data was loading very slowly. Can anyone please help me to run this trans...
Hi experts!What is the table name that would store the recommendation rules of an incident record?I've read the SN documentation <link> but it only mentions that I should install the related plugins.And even when I've installed the plugins, the recom...
Hello everyone!I have a question regarding the Experts on-call feature of SOW.Is the feature somewhat connected to Collaboration Services plugin? What I mean is, when installing the related SN store applications (MS Teams, Zoom, Slack), does it all a...
Hi, I need to delete a record through a ui action when clicked. In UI action I am calling a script include to delete a record, does the user require ACL delete access even though we are deleting the record from script?
Hi All,I have one inbound rest Get API call to get the user details from sys_user table. While testing this from postman below are the response fields we configured and getting as a response. but here the active status field( Boolean data type) was...
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Hello, I am looking into using the Inbound Email capability in Flow Designer. What I have not found any information on yet is how to extract certain sections of the eMail body so that this information can be populated into a record. I want to do the ...
Hi Team,I have a List collector field reference to the "sys_user" table in the form and holding 5 users.Here i got a requirement to remove one particular user from the list collector through service script. Is there any way to achieve this, Much appr...
Hello Team, Currently we are using OOB location table, but it does not have active True/False. How should I add ? Thanks
Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.
I have a requirement for reporting purpose on a custom table. Need to calculate only the no of days the request is in a particular state. If the request changes from state 1 to capture the no of days the request is in state 1 If the request change...
Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...
