I would like to write a script that pushes IDs of a specific knowledge bases into an array, taking into consideration that we can have a category, subcategory, subsubcategory etc, anyone can give me leads? The idea is to make some field mandatory on ...
When user is creating a request from catalog item, he is able to edit any field in the task by inspecting and changing the value from HTML code for this particular field The field is read only still he is able to edit the value by changing the value...
I am working on a flow design where I have created a step 'wait for condition'.In that 'wait for condition', I have to check a date time field value is after 45 days as compared to current date.Can anyone please help me out how can I do that. It is u...
I am thinking this was a super simple question to answer, but it seems I can't find the answer no matter how detailed I make my search. We have installed the Jira Spoke in our DEV instance and looked at many articles to configure the spoke. Most of ...
Hello,We have a new requirement from our internal web team. They would like to index our ServiceNow KB articles and then make them available in our website's main search engine. This is so that people can search and find KB articles from our Universi...
Hi All, HTML field images are not attaching in sys attachment record and it is working only when we copy past or addition of images from the HTML filed header.We have some custom UI actions called replay, replay all, and forward while initiating the...
Hi All,I have a requirement to add user to the group automatically whenever the user is selected as manager for the unit's table.Scenario: I have unit's table which has two fields Name and Manager (reference field). So once any unit is created/update...
Hi, I have one catalog item named as xyz which contains workflow name as yz. When user raised a request it will be go for the user's manager approval. In the approval email few fields are need to visible. Approval email is sending for sysapprover ta...
Background: Our HR department has the need to email external addresses at times, when a employee is terminated and their network email address is deactivated. They may be working a case, and would like to use the email client from within the case i...
Hi experts,Have anyone implemented the Integration between Datadog and ServiceNow to create Incidents in ServicenNow and send back the updates to Datadog when the Incident is resolved. Currently I am following this document by Datadog, but not able t...
Hi All,I have a requirement to show New button in the catalog task only to specific group and specific catalog item.I have to create a 'create' ACL on the sc_task table in order to control the visibility of the buttonand added filter as below:Here ab...
I have a site using Walkup Experience and activated the kiosk for user to check-in. However, the site does not want to enable the Join Live Queue and Schedule Appointment feature. Is there a way for users to view the queue from Walkup Experience onli...
Good Morning Experts, We have a requirement to add a new role to an existing role. The issue is the existing role already has 130K+ users inheriting it, so when attempting to add the new role via UI it updates 10K users at a time and then times out. ...
Once, RITM task was closed complete need to update the fields in flow designer.Need to update sc_request table in flow designer. The fields were request state. When I try to add action in flow designer and select sc_request as table. In record I will...
