Resolved! Run UI Policy on every form change
Hi All,I want to run a UI Policy every time that a change is made, is it possible?Thanks in advanced
Forum Posts
how to get to current Catalog Item in a Variable set of variable by Reference Qualifier
hello I want to know how to get the current catalog item in a variable set of variable reference qualifier?I create to the variable set and create to variable field in the variable set.the variable type is reference, I want to get the current catalog...
Catalog Tasks and Playbooks
Hi, As of today, I've usually implemented Request Management fulfillment processes by leveraging catalog tasks and checklists (either via the built-in checklist functionality, or just by putting written instructions in the catalog task description). ...
Resolved! How to add in reference qualifier for catalog variables value active=true
Hello,I want to hide groups that are set active=false and show only active group. Can someone help me how to add active=true into the current JavaScript. Here is the current Javascript: javascript: var refQual = getAssgnGrps(current.varia...
Display all fields based on List collector option selection
Hi All, I want to display multiple select box / checkboxes based on the List collector variable(application). for eg : Bullhorn and Basware Alustra selected then its associated fields should come up. As of now, it overrides/hides previous fields if a...
Resolved! Users Not receiving Notifications.
Hii @christopherperry , Users Not receiving Notifications when schedule job is Triggered. Example: UserName : Beth.Anglin is not receiving Emails. I have checked her profile Notification is Enable only but still she is not receiving Emails. Please te...
I want to integrate the Chat Bot application to ServiceNow by using the REST API
Hi,I want to integrate the Chat Bot application to ServiceNow by using the REST API.Please help me out how to do the same. Thanks,
Have anyone done venafi integration with ServiceNow?
Have anyone done venafi integration with ServiceNow, to maintain the SSL/TLS certificates in CMDB? Please advise if you have any experience towards it
Resolved! Can not update from state 'In Review' to state 'Root Cause Analysis' with given values.
Hi I am trying to change the state from 'In Review' to 'RCA' on problem ticket form using an UI Action, but I am seeing this error "Invalid state transition.Can not update from state 'In Review' to state 'Root Cause Analysis' with given values." twic...
Update set not capturing choice list
I'm attempting to update some values in a choice list. I created an update set and began making the list updates in the update set. Close out the update set when finished and move over to our QA environment. The development update set lists the Custo...
g_form.getControl() is not working
Hi All,I tried to create an onChange script that works on multiple fields.Script -var field1 = g_form.getControl('field_1');var field2 = g_form.getControl('field_2'); if(field1.changed || field2.changed){//do something} but field1.changed is undefin...
How to create a reminder email before 5min
Hi, thereI have created a custom table and have fields named "resevdate" and "resevtime".I want to automatically send a reminder email 5 minutes before the date and time selected by the customer.What's the best way to send reminder notifications to u...
Change color of Requested by field value to Red on Problem
I have a requirement to change the value of Requested By field value to Red if the user is VIP user(similar to Caller Id on incident). I have tried several things on onLoad client script as well as style but it is not working.Please help.Thanks in ad...
Incident due date functionality
Hi, Is there any out of the box functionality for incidents / requested item / catalog task due date field?meaning - any notifications / processes that out of the box built on this field? Some teams would like to use this field for tracking purposes ...
Resolved! knowlede artcile showing message :This article cannot be edited, since it is already checked out .
Hi Sir, I have found that admin is able to edit the knowledge article and it is not showing the error message "This article cannot be edited since it is already checked out" . In this knowledge article , can you tell me exactly which role is requir...
