Hello Community!Trying to use script include in the BCC of Email Client Template. I am trying to autopopulate the some certain email addresses in Bcc Field of email client Template. For this I have written a script include and calling that script inc...
I am attempting to modify the "Create Incident' button from the Knowledge Article view.My GoalMy knowledge article form is going create an INC record is pre-populate incident mandatory field value when clicking on the 'Create Incident' button.For exa...
Hi, I am creating an inbound action that should trigger a catalog item and create a request. var cart = new sn_sc.CartJS();cart.setRequestedFor("6816f79cc0a8016401c5a33be04be441");var item = {'sysparm_id': '1c65b71597aa4d10344f398c1253af12','sysparm_...
Hi All ,Last week I had written a client script with script include to fetch the assignment group based on the fields "Business Application" and "Business Process" in the incident form. It was working fine .But suddenly from today morning getting the...
Hi ! Could someone share a generic project plan for ITSM transition project. to learn about current environment and to start the application development and support after go live. I did not find any standard template in Now Create.
Hi Folks, With surveys OOTB, does ServiceNow prevent callers from filling out the same survey multiple times on a single invite?For instance, could a user submit the same survey twice or does the platform prevent this on a given invite? Thanks in ad...
Good Afternoon Community. I am trying to understand the Predictive Intelligence process and am stuck on the business rule that will populate the data on the incident table. Perhaps I am missing something. I have created an ML Solution (Solution Name...
Hi,we have configured notifications using workflow. but the issue is related to the delay time of receiving the emails. the delay time increases with 5- 15 min. How can I make it faster is there any way to reduce the time for sending the emails?thank...
Hi All, I want to create and update incidents with the help of the transform map. The number field in the incident table is unique. The issue that I am facing is that when I am sending the request body using the Postman the record is getting created...
Ticket transferred report from MPG-SG-NA SN FCC to MPG-SG-NA SN System & TechnologyExample FCC team received a ticket that is assigned to Systems and technology team after they fix the issue the ticket is transfer back to FCC team to check with user ...
Hello , I need to have all the attachments of RITM showing to/ accessible from respective SCTASK as well (in Admin Workspace also). What are the possible ways to do it , and how can we do. Please Suggest. Advance Thanks,
Hi add mentions to a message is not working on portal , tagging someone using@ in post message is working from platform view but not in portal view
Hello All, I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop thisSo in the payload what details do they need to send etc @jaheerhattiwale
I noticed that SCtasks are not being created for specific RITMS - see image below I went into Flow Designer to see what the reason could be. I noticed that Output Data does not populate Application and Start Date and I think this may be the reason wh...
Hi All, There is no show related fields drop-down in the filter of Data visualizations in workspace. This seems like OOB behavior. Is there anything that we can do to change this? Please suggest Thank you in Advance.
