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Forum Posts

Auto populate MVRS variable on basis of a variable outside it

Hi All, I'm trying to auto-populate the "SAP Cost center" variable inside the mvrs based on the option selected in a reference field called "Company code" which is outside mvrs. In the company code variable, when code is selected, the location should...

Nagashree5 by Tera Contributor
  • 607 Views
  • 6 replies
  • 0 helpfuls

Error handling for new PowerShell activity in Flow Designer

Hi There I'm having trouble understanding the best way to set up error handling for a new powershell activity i have created in Flow Designer. The activity creates a new shared mailbox on the on prem o365 server. Regardless of whether it fails or suc...

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Kai Tingey by Tera Guru
  • 892 Views
  • 1 replies
  • 1 helpfuls

Create dynamic link in flow designer

Hi Experts, Requirement:For each Software catalog items, there is common follow, and via OOTB flow we are sending notifications/emails to users.Now in the notification/email client wants to add link for catalog item so that user redirect to catalog i...

NS16 by Mega Sage
  • 708 Views
  • 1 replies
  • 0 helpfuls

Stock Image Locations

Was wondering where in Servicenow the library of stock images, icons, etc. were stored.   (I've already checked in Design>Images, but this is not what I'm looking for).   For ex, where does Servicenow pic these images from, and/or is there a place I ...

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adamrauh by Kilo Expert
  • 2270 Views
  • 2 replies
  • 1 helpfuls

How do you handle enhancement requests?

We have a Service Portal with specific catalog items for hardware, software/business apps. If a user wanted an enhancement to an application or service, where do you log that? Do you have a separate form for enhancements or 'enhancements' option buil...

Sameer7 by Giga Contributor
  • 4317 Views
  • 3 replies
  • 3 helpfuls

Resolved! Allow only article author to edit articles

Hello, we are exploring the idea of changing our knowledge articles so that only the article's author can edit their articles (and Knowledge Managers, etc). Has anyone done this before? If so, how did you restrict specific article edit access to the ...

DylanB by Tera Guru
  • 915 Views
  • 4 replies
  • 2 helpfuls

How to change field color based on the field value calculation

Hi all,   We have a requirement in scoped application.  There are three fields 1. Net Amount 2. Additional Charges 3. tax amount. if the calculation of these three fields are equal to Total amount. Then Another field Named Balance field need to be di...

Balaram7 by Kilo Sage
  • 2397 Views
  • 6 replies
  • 4 helpfuls

Resolved! Need to limit attachment types to pdf,jpg,png for a catalog item

We need to upload multiple attachments, so it's not possible to use attachment variable. I have an on submit client script written on the catalog item function onSubmit() {//Type appropriate comment here, and begin script belowvar sys_id =g_form.getU...

venkat57 by Tera Contributor
  • 1045 Views
  • 1 replies
  • 0 helpfuls

Resolved! When Assigned to field is selected then groups will auto populated in assignment group in which assign to is member by using client script.

Hello, When Assigned to field is selected then groups will auto populated in assignment group in which assign to is member by using client script. I want only those groups will show in assignment group in which that selected user in assigned to field...