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Resolved! Converting JSON payload to CSV Attachment

Hi Community,I have a payload in JSON, I need to convert it to CSV and save it as a attachment in a problem record var ArrayJson = [ { "appname":"abcd", "created_at":705605232, "credential_id":"3d889-2e18-46b0-951c-8a3133c378", "expires_in":7200, "id...

Community Alums by Community Alums  
  • 4111 Views
  • 3 replies
  • 6 helpfuls

Resolved! Copy RITM variables to sc_task worknotes

Hi All, I have requirment which need  to copy the all RITM varibles to sc_task worknotes. Could you please help on this to achive the requirment. Thanks all,Varma

varma2 by Mega Sage
  • 4098 Views
  • 24 replies
  • 1 helpfuls

How to create an RITM through script in servicenow

Hi All, I need to create an RITM through run script in workflow in servicenow. Can someone please help with the same. Cart API is going to be deactivated in upcoming release and cartjs api apparently adds to sc_cart_item table. Can someone please hel...

Resolved! Due date on sc_Task to be populated to due date on RITM

Hi All, I am trying to populate due date on sc_task and also on ritm based on a variable (effective date) in one of my catalog item. So, when effective date is filled, the same date has to populate on sc_task and ritm I have written a BR on sc_Taskta...

Renu9 by Tera Contributor
  • 1886 Views
  • 5 replies
  • 0 helpfuls

Resolved! Way to remove Additional Comments text when using $current.comments variable

Hello!  Has anyone found a way to remove the "Additional Comments" text highlighted in the screenshot?  I am using the ${current.comments} variable on my notification and the customer would like it removed but I haven't seen a way to remove it?

Community Alums by Community Alums  
  • 4195 Views
  • 6 replies
  • 2 helpfuls

Fetch Child Incident Details using API

Hello,  I need to fetch Child Incident details of a Parent Incident using ServiceNow API. I'll have the ticket number of the Incident, using which I need to gather information on all the Child Incidents related to the Parent. Kindly let me know what ...

Resolved! Best Practice for Request Form with 30+ variables

Hi Folks, we have a stakeholder requesting a catalog item built, with more than 30 questions/variables that would need to be filled in by the submitter. Our developers are advising that this many variables is not a best practice (e.g. performance iss...

Resolved! Adding Email Client to Toggle Bar on Project Form

Our PMO group would like to have the ability to send an email within the project form capturing the appropriate work notes I have this ability turned on for Change, Problem and Incident and when I did the same dictionary action for Project, it shows ...

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terrieb by Tera Guru
  • 3210 Views
  • 4 replies
  • 4 helpfuls

Resolved! Evaluator: com.glide.script.RhinoEcmaError: "event" is not defined.

for below script we are getting error like below.Evaluator: com.glide.script.RhinoEcmaError: "event" is not defined. var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", event.parm1);//this line not working//gr.addQuery("sys_id", "3883f4c073012...

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Dinesh by Tera Guru
  • 3955 Views
  • 9 replies
  • 2 helpfuls