Hello Team, I have a small confusion regarding change management oob workflows present in PDI.When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger...
Hello all, Email notification that are being sent are not visible in work notes of the incident but they are visible in the notification section, can someone suggest some suggestions to resolve this
Hello,I'm having difficulty trying to gather descriptions for the following fields. Is anyone able to provide meaningful descriptions of what these store and how they are used?Thanks in advance,SB Field NameDescriptionLabel NameData TypeLengthTable R...
I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...
Hello All, Does anyone give me practical example of the sys_translated table what is the use of this with an example please?I have read the following docs but not understand the exact purpose of this.https://docs.servicenow.com/en-US/bundle/utah-plat...
Dear Community members, Good Day! Could someone please let me know, how can I access event parameter in email script? var Details = {"status" : status_code, "error_message" : errorMessage}; Ex. gs.eventQueue('Ticket Created', gr, Details), here Det...
We are currently on the London release. What is the best practice for tracking hardware asset lifecycle at the model level? For software there is sam_sw_model_lifecycle but there doesn't appear to be anything comparable on the hardware side ... th...
I have a Date variable in a ServiceNow Catalog.The Date field is at question number 7 and I want to set it's value based on question 1.I want to set its value to 4 weeks ahead from the current date based on some condition which are selected in the pr...
I have created a record producer in PDI to create incident. There is a choice field called contact type which has 5 valuesalert, email, phone, self-service and walk-in.I want to set the choice field called contact type value to self-service while cre...
There is an ACL on cmdb_ci table which allows admin to edit the status field in list view. Now I want to make another ACL on cmdb_ci_computer table where the status field should be editable to a particular group.@Chuck Tomasi @Maik Skoddow @Mark Roet...
Hi, We have a requirement to create a metric definition script to calculate MTTR of Incidents resolved excluding weekends. e.g if incident is created on Monday of first week and resolved on Friday of 3rd week. Calculation should exclude 2 weekends. M...
HI, I am trying to restrict the incident records, when the user is tick on the check box 'Visible to HRIS team' and should be part of any of two assignment groups "HRIS - Workday Support" and "HRIS - iCIMS Support" . Below is the Business Rule Wri...
While working with ATF - How can we choose/switch domains? Consider that we are working in a domain-separated environment and need to choose/switch domains for the test cases in ATF. I think, there is no option in "Add Test Step" in "Test Case". How ...
Hello everyone, I'm creating a general Action in Flow Designer and want to make inputs visible/mandatory based on other input.Is this possible? How can I do this? Thanks in advance!
Hi All,I want to create a multi page catalog item.Does anyone know how to implement that? Thanks in advanced
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