How do I make a dashboard as my default Landing page?
Hi Team, We have a requirement, where we need to set the dashboard as default landing page. Can anybody please help me, to achieve this? Thanks in Advance! Regards,Kruthika
Forum Posts
Create Requested Item with all variables from Inbound Action
Hi All, I have a requirement to create Requested Item with all the variables from Inbound Action.Catalog form name: Generic RequestVariables- Requested for -(referring to sys_user)Email- Autopopulate based on Requested forAccount - lookup select box(...
Resolved! how to generate popup message or alert in incident form if reassignment count of ticket is 4
Hi Community, I would like to generate popup message or alert in incident form if reassignment count of ticket is 4. I have tried creating a business rule but with that i am not getting the required output/result, can someone help me finding solution...
Resolved! Export a form in excel format.
Hi All, I have a requirement I want to export a form in form of Excel sheet. Right now we have options to export it in PDF and XML format. But we want an another option to export it in EXCEL format. Can any one help How we can achieve this.@Ankur Baw...
set date field to display calculated value
I need to update a form so that a notification date field is updated to two weeks before the termination date field. The requestor sets the termination date, so I need a script to grab the termination date, subtract 14 days, and then publish the new ...
Move emails to junk or ignored if sender is not in the user table in ServiceNow
Hi All,I have a requirement to move emails to junk if sender is not in the user table in ServiceNow. I cannot use email filter as there will be more than 50 conditions I have to add.Is there any BR to check if sender is not in the sys_user table then...
Add a field to the Service Portal shopping cart and map it to the field in the request record
Hi, How can I map a field from the Service Portal shopping cart to the field of the corresponding request record? So I went to the 'sc_cart' page and created a duplicate of the 'SC Shopping Cart' widget. In the new copy, I went to 'Angular ng-templat...
Creating RITM form script
Hi,We have a requirement to create multiple RITMs from script.With the script I am able to create the RITMs but somehow the variables are not visible on those RITMs created from script.Looks like the link between RITMs and variables is missing.Please...
Resolved! Service Portal Log Entries Not Logging Search Terms
Hello, we are having an issue where the Service Portal Log Entries table (sp_log) is not logging the actual search terms that are searched for on the Employee Center. It shows that the search page was visited, but not the search term that was used. ...
Submit button functionality
Hi,We have a requirement to make the change request form to stay on the current page on clicking submit. Here is the code:Condition: current.canCreate()answer = current.insert();gs.include('ActionUtils');var aUtil = new ActionUtils();aUtil.postInsert...
Best practise for OOTB state name changes
Hello,We have requirement to change the label of one OOTB incident state.e.g. State "A" with value 1 should be renamed to "AA" and keeping value 1. is that OK for the long term? I would like to avoid creating a custom state instead.- Is the best prac...
limiting characters
Hello,I've implemented a catalog onchange client script that effectively limits users to entering a maximum of 10 characters, which is functioning well. Presently, an alert is triggered only when a change or action is performed on the form. However, ...
How to add Interaction Records In Service Portal.
Hi All,I am new in coding. I want to add interaction records in service portal. If I created interaction for user X then I want to show only those interactions in User X self service portal inside My Open Incident widget.please guide me.
The ‘Add to Update Set’ utility is available for download via?
ServiceNow Community?ServiceNow Developer site?ServiceNow HI support?ServiceNow store?
URL export is not working with JSON
Could someone please explain why the URL export functionality doesn't seem to work with JSON format using the provided examples? Link 1 : https://<serviceNow-instance-name>/u_sn_sm_finance_request_list.do?XLSX&sysparm_query=company.u_delivery_center%...
