How to remove and add certain fields in Agile board?
I need to remove acceptance criteria from the Agile board, where do I need to go? https://<instance>.service-now.com/$agile_board.do
Forum Posts
Update reference field value to another reference field from same table
Hi All, I'm trying to update the first reported by value to the parent field when the first reported by is not empty. using client script but the below script is not working var ticket_id = g_form.getReference('first_reported_by_task',doAlert);functi...
Resolved! gs.eventqueue triggers event but state is error
Below is the code which triggers event but event's state turns to ERROR, please find screenshot alsovar gr = new GlideAggregate("sysapproval_approver"); gr.addQuery("state", "requested"); gr.addAggregate("COUNT", "approver"); gr.query(); while(gr.nex...
Change model
HI, I have created a custom change model with flow designer and trying to add that create change to incident context menu but if i click this ui action it is redirecting me to undefined page. Can anyone let me know other than this UI action is there ...
Resolved! Change The color of the UI action on the instance side ( Tokyo version)
I Have a UI action Created on the incident table named "Create IBR" . Our product owners requested to change the colors of the UI action for which i have tried by Changing Form style on UI action to "destructive ". it changed the color to red.Ca...
Resolved! Request (REQ) should close once the RITM is closed
Hi, Once the RITM is closed the REQ is not closing.RITM's having tasks or workflows are involved REQ is getting closed correctly. But the RITM's where tasks are not there REQ form is not getting closed. Help? Thanks,Vaishnavi
BR to set user 'active' field to false if member of a certain group
We are looking to try and set users 'active' field to false if they are part of a certain group. However, it appears the sys_user table cannot see the Groups related list, meaning I think we'd have to script that somehow. Done a lot of scouring and c...
ServiceNow allow token based authentication for the API access user authentication
ServiceNow allow token based authentication for the API access user authentication
Resolved! how to add an attachment to the email notification
HiI would like to add an attachment to the email notification.An email notification is sent when a requested item record is created.I want to attach the files attached to that requested item record to the email notification I send.Is there any way? t...
How to add borders for notification
Hi All,I have a requirement to add border as below attached screenshot in the notification can anyone, please help me in how to add borders in notification. also please tell what all needs to be done for this and how to do it.PFB screenshot for refer...
Resolved! Issues with close of RITM's and Catalog Tasks
Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...
Which role is required to query sys_audit table
Hi Team, Which role is required to query "sys_audit" table, other than admin role. Manager required to get ITIL user all activities so he needs sys_audit table access. ThanksAshok
can we use java script in notification Message HTML part?
Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...
Resolved! Resource Plan toggle in Project Workspace (Resource Assignment) Utah version
Hello Everyone, I am not getting the 'Resource plan' toggle button in Project Workspace. According to below documentations Plugins and Roles are in place.https://docs.servicenow.com/en-US/bundle/utah-it-business-management/page/product/project-manage...
How to check the logged in user is a member of a group and group has a role in client side?
Hi, I want to display a field 'TeamName' if a current logged in user is a member of current assignment group of an incident and if that group has a role 'roleA'.How can I achieve this in UI policy? Please provide sample scripts if there is any Thanks...
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