Dear All, I'd need valuable input for our new Change Management implementations. 1. How do we set up a 'Change schedule? My understanding is agents can go and create a Change schedule as per their preference. However, if there is one that should show...
Hi all,I have a requirement where I have 2 Glide list in the form. Lets say for an example:Group - Type - Glide list (Reference to Group)Users - Type - Glide list (Reference to User)Under each group, we have multiple users.Group-AGroup-BGroup-CUser-1...
Hello,I have a requirement that restrict admins for one catalog item.In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshotcan anyone help how to achieve this requirement Thanks in adv...
I've been trying to find a way to get a dynamic filter working for use in condition builder on incident list view, in the Flow Designer, etc. The relevant filter people are looking for is "update by field | is not | a member of the assignment group" ...
Hi All, I am facing subjected issue issue during rest message call from snow . My http query parameter is below: and my variable substitution is I received 400 response code with below response {"detail":"JSON parse error - Expecting propert...
I am noticing that if there are more than 9 response templates set up for Agents to use for Agent Chat in Agent Workspace then only the first 9 templates appear for the Agent to see. The other response templates are available for the Agent to select ...
Hello all, Is there a response template limit on Agent Workspace? I have 14 templates tied to the Interactions table and can be used in Agent Chat but I have noticed that not all of them are visible. They are in alphabetical order by the short name ...
Created notification and triggered via flow using "send notification" but its not working, couldn't see any emails in system logs.
Hi, I am facing the error TypeError: Cannot read properties of undefined, never seen it, I don't even know why it is propping up. Kindly help. Regards Suman P.
Hi, We have recently upgraded our Domain Separated instnace to San Diego and after the upgrade the Display business rules don't seem to be working at all. Any idea what might be causing this? Thanks!
Hello everyone ,I want to trigger notification on every 30,60,90 days from start dateCan anyone help me on this>Thanks & Regards,Rohini Vibhute
Hi, Can you please advise on the below.How can I add the playbook option to the tabs or contextual side panel within an incident form, on the Service Operations Workspace? Thanks in advance.
Hello, In our sys_user table, the department field changes frequently. I'd like to have a user be added to a group if department = x, but also have a user be removed from a group if their department changes from x to something else (y). I am fairly n...
I am developing a scoped application for a client. I have two record producers on the home page of a Service Portal.I am trying to configure the record producers to be visible only to certain specified groups or roles.I have created user criteria an...
When I logged In I get this pop-up. What is meaning of the below pop-up. Is this error ? Can I stop this from coming? Thank you in advance
