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ServiceNow Implementation Specialist - ITSM Study Materials

Hi All, I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.So, I got some documents for preparation of the...

Angshuman3 by Mega Guru
  • 28659 Views
  • 50 replies
  • 122 helpfuls

Resolved! How can I save In Process Update sets during Clone

I need to clone my dev install with my producion instance in preparation for the next platform release. I have had no luck saving my In Process updates sets in the past. WHat is the best way to save my update sets during cloning?

John H1 by Tera Guru
  • 1322 Views
  • 1 replies
  • 2 helpfuls

Customise the columns of information shown on Change Schedule

Hi All, Just wanting to check in if anyone has successfully found a way to customise the columns of information shown on the Change Schedule module? Screenshot of what I'm talking about below: I also noticed that you can access the Config icon on the...

change_schedule_1.PNG change_schedule_2.PNG
Bernard10 by Tera Contributor
  • 671 Views
  • 1 replies
  • 0 helpfuls

How to call flow designer from workflow ?

Hi all, Is it possible to call flow designer from workflow and passing parameters from workflow to flow designer. Does Code snippet in flow designer is the only way? Regards,Nithya

Resolved! how to translate custom table field values

I have to translate the data in custom table. I have tried translating in sys_translated_text table but it is not working. (tried in translated/field labels table as well).please help on this issue. TIA.    

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Resolved! Populate groups and roles based on selected user

Hi All I have a form where I would like to populate 2 reference variables - one with all the roles a user has, and one with all the groups a user is a member of. The wrinkle is that the list of groups / roles needs to be based off another reference f...

Kai Tingey by Tera Guru
  • 1374 Views
  • 2 replies
  • 3 helpfuls

search for requested for

Trying to find all requests for a specified user. Then creating tasks based on those requests.  Getting error Evaluator: com.glide.script.RhinoEcmaError: Cannot read property "requested_for" from null script : Line(4) column(0) 1: var applic...

Jim Sheldon by Tera Contributor
  • 813 Views
  • 6 replies
  • 2 helpfuls

How to Modify Activity tab on serviceportal

Hi All, I had a requirement to hide the "input " text box on the Activity tab based on a condition (Like if incident state is "resolved" I dont want to show that text box). How can I update it? is it possible to do so?Below is the screenshot.  

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Samyukta1 by Tera Expert
  • 454 Views
  • 3 replies
  • 1 helpfuls

Resolved! Contextual search doesn't show up on record producer

I added a macro field on record producer and configured as follows. This doesn't display on the record producer. Also by default what value does it take for the search to work. Is there a field I need to define?  

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samadam by Kilo Sage
  • 1387 Views
  • 3 replies
  • 1 helpfuls