How to add filter to a module?
I need to add condition in the filter that Problems with Proactive state should not show when a user clicks on My Groups(S) work module.
Forum Posts
How to create cascade filter
Can someone please explain how to create cascade filter step by step. gone through this below link but not sure which table I need to choose on step 3. https://community.servicenow.com/community?id=community_question&sys_id=ee9bd954db730cd4feb1a851ca...
Resolved! How to get data from multiple tables in widget which are child to task table?
How to get data from multiple tables in widget which are child to task table?
How To set up Distribution List and Communication Plan for Major incident management?
Hi, We are setting up MIM in our instance, wants to know how Distribution List and communication plan needs to be configured.
Resolved! How it's possible to remove click on report ?
Hello ! I'm using the widget report on my service portal. I can display report but i want remove/disable the click on the report to avoid to display record. Just like a simple report/graph. I'm searching the solution since a moment but doesn't find a...
Which search engine servicenow used?
Which search engine servicenow used?
Resolved! Integration attachement error: Response body was requested to be saved as attachment. It's not available through getBody() anymore.
Hello, I have a script wich integrates Azure devops. When I add attachments from a specific group, it works well, but when I try with another group, the catch script returns: "Response body was requested to be saved as attachment. It's not available ...
Resolved! What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets?
What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets? The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.
How to generate a task after one of the previous tasks is closed
Hi all, I have a workflow that generates two tasks simultaneously - SER Task and EMP Task. The next task generated to XYZ team is only when both SER and EMP tasks are closed. Please find the screenshot attached. I am trying to tweak my workflow a bi...
Resolved! How do i duplicate a workflow so i can test/work on it
I want to duplicate or clone a workflow to work on it without permanently adding things to it that potentially will not be saved
Resolved! code to Call UI page from UI action button
I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked ...
Resolved! Fetching serial number from hostname of asset on catalog tasks.
Hi I am having a requirement. I am having one catalog item to order virtual machines. It contains two variables : 'hostname' and 'serial number'. These two variables are not visible in form. They are visible on RITM and sc_task. When the task is crea...
Resolved! Difference between Service Owner Workspace and Service Operations Workspace
Hi All, In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace. I would like to know the difference between Service Owner Workspace and Service Operations Workspace. For what purpose Service Owner Works...
Resolved! Create a hyperlink that opens a PDF file
Hi all, I am trying to create a hyperlink to help end users understand what they need to add to the field while submitting the request. The hyperlink needs to open a PDF document for their reference. Please find the screenshot attached. 'Guidance fo...
Resolved! sc_task state has changed to 8 (which doesn't exist in choice list) for a handful of closed records
Hey Everyone, An Agent reported noticing that a few of their closed reqtsk records states had changed to 8, When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on anoth...