1) I see RITM Stage = waiting for approval, after approved. (How to update the stage in the flow designer?) 2) when I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening @shyamkumar VK @Na...
Hello, What does break fix means ,How does it works , What is the proces? Someone please share their expertise in thisThanks in advance
UI action Update is not working on Agent workspace for Incidents. UI action is visible however its not saving any changes or updating and returning to list view; as it does in the platform. The UI action is working exactly correct in the platform (Up...
Hi Team,I found one question in ITSM dumps makes me some confusion. The questions are provided below. I want to clarify the correct answer to learn. Please anyone help me. : 1A tester reports a bug. because they submitted a known error article from a...
Hi, We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the a...
Hello Everyone,I tried to look into how an approver can be able to view the attachments of the record to be approved, whether it is from Knowledge, Change, or Requested Item.However, most of the suggestions to solve the solution is to create a busine...
I have an list variable for user to select multiple groups while creating new record on table.I want to add reference qualifier dynamically via onLoad client script.Any lead will be helpful , Thanks
Hi, I hope anyone can assist me with the requirement below; I have a custom table and a record producer which creates records on this table. On this table I have an Image field on the form. On a portal form, an Image field can't be created, thus ca...
Hello.I would like to set the default value for a variable in a catalog item to the department of the logged in user.I tried "javascript:gs.getUser().getDepartmentID();" and the first time the default value was successfully entered into the for...
Hi All, I have requirement to populate the number field with customized prefix. I know it can be changed in Number Maintenance table. But the prefix will be dynamic based on the location of the user/location selected.Example: If I select location as ...
When Iam running ATF, it is getting failed and stating like 'Cannot read properties of null (reading 'replace'). Can anyone help me about how to fix this type of issue to proceed further.Please find the screenshot below.
Can you link more than one RITM to a change request? Or is using the parent field the only way which limits linking one RITM to a change request?
Hi, I want to find the exact date time when a particular plugin was installed. I went to Plugins > installed plugin, to the related list "Plugin Files" and checked 'Updated' and 'Created' fields but, it's inconclusive since the dates are backdated t...
Hi everybody, I want to hide and stoped the utilisation of an assignment group, but I don't want to delete it (I want to keep the history)I tried to disable it, but it is still available in the create incident form. Thanks for your help, please...
What do I need to do to prevent users with the 'itil' role from seeing a state in the choice list.Prior to a recent upgrade itil users could not see the 'review' state or the 'closed' state. We had this locked down to just the change_manager role. ...
