Hello, I setup Remote Instance Spoke to send records from the source to target instance 1. However, I want to send records from the source to two additional target instances. What steps do I need to perform for this to work?
we have requirement for integrating servicenow to google api for address verification,ex. we have two fields on service catalog item form 1. FROM & 2.TO both are referencing to location table. we are provided with URL and api key for google address a...
Hi All - We use SFTP Servers for uploading data into ServiceNow via transform maps. How can we encrypt a file in SFTP and Decrypt once received in ServiceNow? Thanks!
Hello Experts, I have a requirement to use property file for Date Start and End in encoded query script of UI Action. The reason being the Date would be dynamic values.I have create two date format type properties and written the script as below, but...
here we have ritm records which needs to hide if the user is not part of "IT" team. we tried to hide through ACL but not working as expected , field are getting hide but not the complete record. here the ACL for reference: if(gs.getUser().isMemberOf(...
I have a requirement for our Service Catalog that if there is only one option in a a list collector variable we want the system to automatically pick that option and hide the variable on the form. I have not been able to find a way to determine how m...
ver. Tokyo I have a published report that is supposed to allow Everyone view access. However, when a non-itil user attempts to see it, they get a blank list, and no on screen errors.The report is supposed to display a list of Groups associated with t...
Hello, I need to create a report in which I can see to which groups a ticket has been reassigned to, during its active duration.In principle, I have created a report with the table Metric Element [metric_instance], and I have added the definition fil...
Hi, I noticed the Document ID is displaying time worked instead of the record number. Any assistance on how to fix it to display record number instead?
Hi All, How can we limit the rows in the multi-row variable set on the catalog form ? The number of rows should not exceed 5. Thanks !!
Hi All, When the assignment group changes from ABC to any group, How can we create a metric for a specific assignment group for ex: The assignment group changes from ABC Group to any Group and add it in the report. I tried adding an assignment group ...
Hi, Is it possible to create a link tile in Service Portal and display it under particular category along with other catalog items. I don't want to display the actual catalog item however a link tile which on click should redirect to some page. Thank...
We added two custom note types / choices to Incident. This is in addition to the default Work Notes and Additional Comments. I want to disable them so they are no longer choices/visible. There have been some notes made using those custom notes, so ...
Hello, I'm working on creating an email notification to trigger when a user gets mentioned in the activity stream. However, when I use ${URI_REF} and I preview the notification it list the Document ID and takes me to this page. How am I able to fix ...
Hi,Resolve Button is showing on the incident form in Service operation workspace and when I am clicking on this, It is asking for "Close code" & "Close notes" , I have provide the value (I have impersonate assigned to user and checked role) but it is...
