Resolved! How to create follow up field for incident form.What is follow up field?
Hi, Can anyone help me to create follow up field for incident form. I need to send reminder notification using this field.
Forum Posts
Resolved! g_scratchpad not defined : error coming onSubmit catalog client script
Hello All,I have written one catalog client script using g_scratchpad.It is working on portal but on the backend side form.Please let me know how can this be solved.Script: function onSubmit() { var actionname = g_form.getActionName(); if (g_scratchp...
Resolved! In a flow designer the rest of the approvals are set to no longer required after a first rejection
Like it says in the title, I got a flow on flow designer that is using an approval action to create multiple approvals, the conditions for approval and rejection on this flow are the following. For approval condition is set so it should wait until ev...
Send attachment through REST API if Content-Type is Multipart/form-data
Hi I am trying to integrate Freshdesk with ServiceNow using REST API. We have a requirement to create a ticket along with attachment. We have configured a REST Message and a post method to do so. I am able to create a ticket without attachment using ...
Resolved! How to add incident to Ci's Incident related list if the ci is added in the outages
Hi All,->I need to add incident to the Ci's Incident related list, if the ci is added in the outages related list. If I add ci to outages, in that ci's related list I want to add the Incident number. -> In the below images "*BOW-IBM" is added in Outa...
Resolved! Create alert for a service catalog variable
I have a need to create an alert on a variable at the SCTASK level/table. Need the alert to display below the requested for variable. I can get the alert to display on the form but cannot figure out what I am doing wrong that it will not display be...
What are the interview questions on Performance Analytics, Dashboard, Reporting, home page, gauges etc?
What are the interview questions on Performance Analytics, Dashboard, Reporting, home page, gauges etc?
get yes/no in client script confirmation prompt
Have a client script, which on a clearing a field value , will give below confirm dialogIs there anyway to get "yes" and "no" instaed of "ok" and "cancel"Thanks
make reference field mandatory through ui page
Hi All, we created fields on one table and getting the field on the UI page but we don't have option to make field mandatory from table. So we need to make reference field mandatory through UI page.through below HTML Script line iam trying to work on...
Resolved! End date Greater than Start date
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
Attachment in a catalog item should be mandatory only when certain options are selected. help?
Hi,In the catalog item , attachment should be mandatory only when 1 or 2nd choice is selected.If anyone can help me with that?In Catalog item under "Portal settings" we do have an option of attachment mandatory but that for the whole form. Thanks,Vai...
Resolved! How can I fix the standard ticket configuration to resolve it?
I get an error like this when I click the Resolve button. How do I enter the Resolution Code and Close Notes from the ticket page of the Service Portal?
Incident state keeps reverting to 'In Progress' despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason.
Hello all, Despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason. Incident state keeps reverting to 'In Progress' I just finished building a FLOW that is supposed to generate reminder emails to the CALLER, IF/WHEN the "...
Resolved! How does a custom request table create a task on a custom task table
First time creating a table where a request will come from and a subsequent task.Normally it is just the table for the application I am creating for, so please forgive me for my ignorance.Here is the scenario. I created two tables u_blaze_requestsu_b...
Resolved! How to validate Email field through Client script
I want to validate Emil id field on Costume form how we can achieve this through Client script?
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