Hi,How to autopopulate assigned to field as group manager in Incident table On change of assignment group. I have tried it by using on change client script but its not saving the record because that manager is not group member of selected group. Can ...
The requirement is that, if the user selects a category "asset id change" in the change request form, then only asset of "cmdb_ci_firewall_device_palo_alto" class should be filtered or displayed in the configuration item field where it is a referenc...
Hi, I have a requirement, in flash form there is field called Type with option user, location and account. and another field called Tablename (data type is tablename ).If user is selected in type then sys_user table displays in table name. If locatio...
I have a requirement to display / hide a variable in Multi Row Variableset on the basis of value of task's short description but I am not able to fetch it. I know we can fetch value of a variable in parent form using g_service_catalog.parent.getValu...
Hi All, Can someone please let me know the right syntax to pass the internal name of the variable using current.variables."internal_variable_name"My issue with this, var VarIntName = "type_of_computer"var VarValue = current.variables."VarIntName" // ...
Hi All, Using Flow Designer Actions, I am making REST API call to send details using JSON format.I have input type string variable in which I want to Requester For Details like Name, Location, Email and Manager. In the script section of input variabl...
I have requirement to make certain fields visible and be mandatory based the selection in the list collector variable. List collector variable is populating from the choice table and there is 6 values which can be selected. These are Default Cost Cen...
Thanks for your help. I am trying to create an ACL or before query business rule that restricts the display of a record to a user based on the content of an entry in the record for the user. To display a record if the value of a field referencing a d...
Hi, I'd like to add attachments to closed RITM for non-admin users. When a RITM is closed, manage attachment icon is hidden. I found a BR for closed incidents, but anything for RITM. I've tried found the issue in ACLs, UI Macro called Attachment_Entr...
what is the means of inbound and outbound email actions ,and what is the difference between the both
Hello! we are using Microsoft Azure DevOps Integration for Agile Development plugin to integrate between ServiceNow and Azure Devops. The business requirement is to sync from ServiceNow to Azure Devops whenever new RITM created so work item will be c...
Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...
When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...
I am using Multi Row Variable Set to get multiple users and need to populate the Row variable based on the number of being entered in the variable set. I need a way to get the count of records current present in Variable Set to set the Row variable. ...
Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...
