how to set alert text in red color
How to set alert text in red colori have requirement on ui page on click of check box field alert should be visible in red text
Forum Posts
Resolved! Dictionary override on assignment_group field and restrict those groups for Task table
I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task). But it should be restricted to the Assignment g...
Resolved! How to assign the catalog task assignment group to different assignment groups.
I have the catalog item form, There user select multiple groups(check boxes) based on the groups I need to creates the catalog task assignment groups. How to achieve this task using workflow.
setLimit(1); performance issue
Hi All When we are triggering multiple times this table it's not updating the records every time,For example, if we trigger 5 times this BR simultaneously by 5 people it will work for half of the time only.Any solution for this kind of performance is...
running a flow/workflow only once
Hello experts, i am stuck on a use case.I have a table in which at a time many records are getting inserted,for example at first 56 then 79 etc records got inseted i.e the count is dynamic. Now i need to send only a single email after the record ins...
Change management - Crawl Walk Run
Hi! Doing an implementation of change management for a customer with rather basic current process, but growth ambitions. Looking for some crawl-walk-run material to get input on what what is a must-have in the initial implementation and what can be ...
How to hide form header UI action?
Hi Team, I have couple of "form button" UI actions on the form. All are displayed on both the top form header and bottom of the form. I need to hide only on the form header not in the bottom. How can we achieve this? I tried this article https://se...
Resolved! Add multiple users into the group from catalogue form.
We have a catalogue form with a field name "select the users" type of "list collector" and a reference to the sys_user table, as well as a field with a "select the group" type of "reference" and a reference to the sys_user_group table. When multiple ...
When does Fix Script get executed?
I have a fix script to do some operations on a plugin-1 which I have put in plugin-2 "if" folder for plugin-1. Now during the upgrade, is it guaranteed that fix script will run after both plugin got upgraded. If not, then how can I make sure that fix...
Resolved! child incidents are not closing with parent incident
Hi Experts, Good day! while closing the parent incident , all child incidents are not getting close automatically . but some are closing . i have checked ootb business rule "update child incidents" i think its fine . please help me in this . T...
Resolved! RITM Notification to Send to Assigned To from SCTASK
I have a notification on the sc_req_item table that when triggered needs to be sent the Assigned To from the SCTASK. I can't figure out how to achieve this for one specific notification and not all notifications.Thanks,AJ
Resolved! dynamically change priority field on basis of assignment group.
Hi everyone, I am trying to set default priority as P4 for a particular assignment group. And I am able to achieve(onsubmit client script) so but if i try to change that the priority in the next step it is not allowing me to do this. For example the ...
Attach Knowledge Articles to Additional Comments in SCTask
Hello, in sctasks, we want to be able to send end users links to articles through the additional comments field by using the 'attach knowledge results' functionality. We have checked many areas but cannot get it to work for sctasks. Is there somethin...
Resolved! Workspace single score reports are showing a negative value (minus one)
The OOB "chats queuing" single score report is showing -1 (minus one) when it is an impossible situation.The report counts awa_work_items in "pending accept" OR "queued" states. You cannot COUNT a negative amount... This report is a "data visualizati...
Resolved! Actual End date Value is not populating in Change request
Hi,Actual End date Value is not populating in Change requestwhere actual end date was not captured even through the request was closed successfully. Thanks,