Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...
Hi,How to integrate 2 applications by using REST API Bi directional integration.Thanks,
how to attach a file by default in attachment variable in service catalog . user should download that sample file and add data and upload it again in same variable.
Hiya Guys I logged this issue to HI by they advise they couldn't help and to reach out to the community. I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, m...
I believe I have finally created a simple solution for populating the Request with cascaded variables from the Describe Needs page of the Order Guide. I searched for over a week and couldn't get a clear solution, but will try to make this as clear as...
Hi All,I have a catalog item once submitted the RITM will be created. Once the RITM is created I am creating few notifications based on status of the RITM. In the notification subject and body, I need to use the variables of catalog item, (e.g., In c...
Hello, I have a form the service portal and I need to have a field that show the groups that the current logged in user is a member of. So when a user comes to the form, they will only see groups that they are part of in the dropdown. Should this be ...
hi All While Impersonating the users, the users land onto the SOW workspace, how can i change it to a different workspace, I tried changing the Property "glide.login.home" but still not working, Any help would be really appreciated !!!
Hki, We got a requirement to include 'Revert to New' button to visible for Scheduled State on change Request form. At present, the 'Revert to New' is available once the stage reaches to Asses and not available for later states. How can I make changes...
in list report widget is it possible to apply the filter like we do in normal list view of table. i want to perform show matching and filter out operation in list report widget but I am not able to see any option in the menu, can some one guide me ho...
When a user click on Proposed to Major Incident from form Context menu, then this dialog pop-up and it has two fields, my requirement is to add one more mandatory custom field here. Field Name :- Managers GroupType: Reference(sys_user_group) Help me ...
How users are related to groups , ? Means Many to many or one to many ?
Hi all,I have an IBM TWS environment and I am managing all events generated from JOB Schedulling issues using TWS itself. We have ServiceNOW on our company and I ´d like to be able to open and close Trouble-Tickets automatically in SN directly throug...
If you're using ServiceNow's Knowledge Management module, you might have noticed a button labeled "Perform AQI" on your knowledge articles. But what exactly does this button do? And how can you use it to improve the quality of your knowledge base? Kn...
In the awa_agent_presence_capacity_group queue we have a number of users who have the Capacity field set to Empty instead of the number specified in the chat channel. Does anyone know who to stop this happening?
