Resolved! Actual End date Value is not populating in Change request
Hi,Actual End date Value is not populating in Change requestwhere actual end date was not captured even through the request was closed successfully. Thanks,
Forum Posts
Resolved! Power BI to Service Now
Hi, We are thinking of using Power BI as a reporting tool from Service Now. What I would like to know is: 1. What is the best way to form the connection between the 2 systems. Does a connector exist? 2. Anyone aware of any licencing restrictions? 3. ...
Resolved! How to find schedule job which are updating on change request
I have change request where in the work note system is updating the status so that is the schedule job so how we can find the correct schedule job which are updating in the worknote.
Resolved! How to retrieve value from an HTML Type Field
Hi All,Is anyone knows how to retrieve value from an HTML Type Field. I have a field on form 'long_description' And I want to print only the text from it.I tried this one current.getValue('long_description'); but it print all the tag.Thank you....
Filter condition in the report for an update with in 24 hours
If a ticket is opened or created and there is no update happened with in 24 hrs then those incidents has to be displayed in the report. What condition should I have to apply to satisfy this requirement in the scheduled report.
Dynamic Role creation?
Hi All,i have a level field, depends on level is it possible to allocate the role dynamically without creating the group??i dont want to create a group and assign the role to group, i need to allocate the role depends upon level is it possible?please...
Resolved! How to Send attachments from Task in approval notification?
Hi All, I need to send the attachments uploaded on a particular catalog task, as file attachments to the Approver. Can anyone please help me to identify the exact task attachment from the sys_attachment table? Any help would be appreciated. Thank you...
Validate logged in User is member of Specific Group
Hi I have a requirement if logged in user is member of specific group then I have a choice variable in catalog item with 2 options for eg: XYZ, and ABC . if the User is member of group A then I need to set a XYZ as a Default value or if user is membe...
Resolved! Give read access to a field from user table
Hello everyone I have a service with a field that will fill in the address (location + building) as per the requester. It works fine with my admin user, but when I impersonate it with a technical user, I can no longer see the building field. Do I hav...
Redirect Retired Knowledge Article To Replacement Article.
Hi Community Member, Since, in Tokyo as per below documentation. We have been introduced to choose replacement article when we click on retire in knowledge article. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/knowl...
Resolved! How to set the caller id from email inbound action
Hi, We are trying to get the caller id from the email subject of the inbound action email and set it as a caller for the incident. Thanks for any help.
How can we store the JSON payload in Staging/ Source Table?
Hi All, How can we store the JSON payload in Staging/ Source Table? TIA
How to extract Values/Data from JSON Payload?
Hi All, How can we get the data/values passed in a JSON payload into an OnAfter transform Script? For eg : Payload{"u_class":"MS SQL DataBase","u_operation":"Update","u_ci_identifier":"CI000082","u_first_level_support":"ABA-SUPPORT","u_support_hours"...
Resolved! Licensing requirement for ‘Employee Center’ UI design based on profile/persona
Is ‘Employee Center’ UI design based on profile/persona available with ITSM Standard licensing or ITSM Pro is required for this?
Resolved! Create Task parallelly based on conditions in Flow designer
Hi Folks, I have been playing around with if, else if and parallel flow in Flow designer to create task based on different conditions but tasks are getting created only after another closure. I need all the matching conditions evaluated to true creat...
