Hello there,I am looking for some clarification and assistance please, as I have read a few articles regarding Related list and Relationships, but unsure which way to lean. We have created a Related lists for EPICs to appear in our RITM forms as suc...
Hi All, Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the communit...
Hi, I have multiple check box type variable. Based on there selection, the approval should gone to particular user. For ex: I have 3 check box variables viz. a, b, c.If a user selects a, then approval should be gone to 1 userIf a user selects b, then...
Hello everyone, I'm currently trying to achieve the following, regarding status modification at sc_request table: • When the status is Open – The only available options should be: Awaiting approval, Pending, In Progress, and Canceled• When the status...
Hi All, As per my requirment, I need to show the duration field value in the forma of Days Minutes Seconds format. While I am experting it to excel thart duration field value is showing in the form of seconds. And Same thing is repeated for the Repor...
Hi All,For analyzing purpose, I need to have an extraction of the ServiceNow log files that contain this informationTicket NrTicket stateCompanychannelResolution groupImpactUrgencyPriorityServiceService offeringcallerthat the system write each time t...
Hi,When ITIL user changes the Approval field in the RITM form as approved then it should ask for the mandatory attachment in the Ritm form and then only the catalog tasks should be created. Here, changing of the approval field is done using the ACL c...
i want to submit the record producer from the Business rule/transform map script . is it possible to submit?
Hi Team , Requirement DONE :Created custom interactive filter to be able to drill down to the office location performing the work within the XYZ Dashboard. Currently this value is available in the “Location" Variable field. Since interactive filters...
HiI am having an issue with the incident reference field subcategory displaying sys ID instead of name. originally the field was a look-up list type. I had to change it to reference type(sys_choice) to modify the variable attributes(ref_ac_order_by) ...
Hello, We have a setup in our incident form wherein every time the Service Offering field is populated by the user, the Assignment Group is auto-populated by the Support Group tied with the Service Offering. Now, we allow users to select an assignmen...
Hi All, Actually i have a requirement that need set communication plan templates for major incident management? Please help me to complete this Thanks Deepika
Hello, I have an order guide setup for new hires. Within this guide, the manager must first select the brand the new hire will work for from a reference variable to the company table. I then have a list collector variable with a question_choice refer...
Hi I am trying to create a knowledge block in an article but I do not see an add block button although I have installed the knowledge block plugin already. I am using the Tokyo release. Many Thanks, Murad
I have one custom table. When the user created a new record, for few of the columns they want to give input in Japanese language. How to achieve this? Thanks
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