User have one or more roles ?
What type of user (persona) has clearly defined paths and workflows in the platform and have one or moreroles (ie itil and approver_user)?
Forum Posts
Table does not show up to select in Choice List
I have a custom table which I want to point to from Choice list on another table. It does not show up in the available tables. I have application access set and read access is for all. Table also has display name. How can I get this working?
Update multiple records at one time .124
Which two features allow you to update multiple records at one time ?List EditorUpdate selected ActionField update Action
Resolved! Cannot create variables in multi-row variable set
Hi folks, I try to create a mutli-row variable set and add variables to it to no avail. The platform is updated to Madrid. Here are the steps : 1. Service catalog > variable sets 2. Create a multi-row variable sets : fill in title, internal name...an...
Modifying Page Top Banner
I'm using the "Next Experience" UI (Polaris) that came with Utah now.How do I modify the Page Top Banner Colors? When using UI 16, this was very simple.You just went to System Properties > Basic Configuration UI 16 and changed the colors right there....
Resolved! ATF Failure in scoped applications.
Hello All, I've created an ATF for a scoped application in my dev environment, It was running fine and I moved it to test. TI cloned back Dev from TEST. Then 'run server side' step in the test giving me an error.Basically, I am submitting a record pr...
How to add a tab in standard Ticket Tab to show attaches knowledge articels of that incident
Hi,I have a requirement that if i attach a knowledge article to an incident on the back end it should reflect on the portal with the link to the knowledge article. or Is it possible to add the attached knowledge Related list as a new after the attac...
I want to display my form section based on the click of UI action
Hi All , I have a requirement where whenever I click on a UI action names as 'Action needed' then it should display a form section . How can I code it and implement this scenario ?
Resolved! What's a size limit for creating system properties in an instance ?
I was recommended to use system properties instead of hardcoding them my question is there any kind of limit on creating system properties or I can create as many as I want. Thank you.
ai search for knowledge article
in the knowledge article I have define some meta tags but when I am searching the article in portal it is not listing that record. i have defined meta tag as "credit-memo" and when I tried to search it in portal it does not display the record.can som...
I would like to see a explanation of the Project Types
Can you please help on below requirement. We have three Project Types: Small, Medium, Large. Each one has certain conditions and requirements. This information is stored in the following article: Ex: ServiceNow Developers opens up a project and bes...
Resolved! Formatting of email in an inbound email action
I'm trying to format an inbound email action to make the description more readable. what I'm trying to do is change the format from the 1st screenshot of how the email comes inbut want to add a return to look more like the second below by adding a re...
Resolved! How to check iF condition in workflow for MRVS
HI,i have created a catalog item and user MRVS in that, there are 2 fields in multi rowrequest_type = action and deletionassociation = Non government and governmentNow i want a condition to check if request type is action or deletion && association i...
Caralog item 105
When testing a catalog item, having a manager approval flows, which of these best practices would youfollow? (Choose three.)A. Make sure the latest flows are activated.B. Use the instance Incognito setting to quickly toggle between requester and app...
Using scripted rest api new record created instead of skip
Hi All,below is the script that i written to create new records in subnet table using scripted rest api using postman var requestBody = request.body.dataString;var parser = new global.JSON();var parsedData = parser.decode(requestBody);var subnet = pa...
