I have a task to create a database view to report on variables on the requested items. I have created the Database View below but it's not working. To provide more detail:We would like to Report on the item called 'Advanced Replacement' and the poo...
Dear Team, Just to understand the possibility like how we can fully export ServiceNow data from ServiceNow to On-premises, including database dump file, attachments, a full extraction, etc. So that, I can restore the as is to On-premises. And Service...
There is one scenario in my project where I am getting RITM number based on that I need to fetch Short description from Request table using script .
Hi All,I need assistance in calling script include in the ACL.Script Include:var Test1 = Class.create();Test1.prototype = {initialize: function() {},TestFunction: function(gr) {var appgr;var grd = new GlideRecord('sysapproval_approver');grd.addQuery(...
hiHow to calculate incident state duration(from open to resolved) minus onhold state duration using metric table?
Hi, I am new in CMDB. I would like to give a team full admin access to CMDB, ITOM and Service Mapping. I don't have cmcb_admin role in my instance. I search on Service Now and i can't find Admin role for CMDB. Thanks, James
Hi All, I want to create a m2m table. The first table is the incident table and the second table is oob table which contains a fields of type documentID and this field stores Incident number in it. The objective is to create a m2m table on the above ...
Steps: User raised CR and sent it for approvalNow in assess state if he realize that he forgot to add location, he has option- to move CR to new state(‘Revert to New’). If user moving CR to new, Approval are cancelled.Now CR is in New state when user...
Hello All, 1.Dashboard consists of 30+ reports.2.Every mapped reports conatains filter condition as " Assigne to = Group" Requirement : We need to Duplicate the dashboard and attached reports with the script, whenever a new group created in the group...
Hi All, New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List. It's not logging any console errors to debug furt...
How to transfer approval request from one user to another user using button.For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.
I want to create a workflow, where manual approver to be added post the request item is created. Till the manual approver approves the request, the stage should be Waiting for Approval. As per business requirement no manager approval is required and ...
Hi All, We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and Assignment Group. Thank you in advance...
Hi All, Is it possible to set a background image to always appear when creating a knowledge article with a specific knowledge template. i.e. you create a new article and it automatically sets an image in the background. Any help would be amazing, Tha...
Hello,I have a Catalog task in which we are pushing user approvals through run script in the workflow. When the approval is approved by any one user, the rest of the approvals go to 'No Longer required' which is correct as shown belowBut when the cat...
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