I am trying to put an SLA indicator for the Case Table and just wanted advice on how to accomplish this. I'm having trouble with what the Value should be as I don't know much Javascript. What should I put as the value to grab the SLA percentage to in...
Hi All,I have created a scoped application. When a user cancel the request in approval state ,my task and approvers(which is from related list) should be cancelled.I have created a custom table for task.Providing you the BR and Script Include screens...
Hi I want to create a report.I need to count the number of reassignments from a specific group to other groups.Do you have an idea ? thank you
Hi All, How we can access the catalog item varibles in order guide. I need to make some of the variables make read only when i use that particluar cat item in order guide , It should reflect only when i use that order guide . How i can achieve th...
I set the display to Japan time zone, but I feel that the internal processing is running on a different time zone.Where can I find the time zone settings?
How can I report on the "Incidents Fixed By Change" field in a change request?
Hi Community, i found this task in CIS-ITSM exam journey this is an simulator task.. and it got failed whenever i validate it..i tried this and attached a screenshot please help me in this....- If lead time of 7 days is not met for model = Normal ch...
Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...
Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
Hi All,I have a script include that query a table and fill an array with all the records from the query. When I try to use the array from the client script (using glide Ajax) the type of the response is string instead of array. Does anyone knows what...
Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...
I have a requirement with the below attcahed screenshot with more options, so I have created a decision table for the varible..How to call the decision table on the variable level, please suggest.
Is there any other way to modify the standard change template without approval? please help on this.
Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...
I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.
