I have a record producer that creates a parent Service desk record and auto creates 3 child general tasks. I would like to prevent from 'Closed Complete' the parent Service desk record until all the child general tasks are 'Closed Complete'. Can some...
Hi we need to generate Excel sheet a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & should be attached to the Requested item submitted. We did had something similar to be done for an request i...
The Create New change request form has both the Submit and Save buttons visible. We would like to hide the Submit button on change request form only but leave it visible on other forms like Incident. I see Save and Submit UI Actions that are Global. ...
Have requirement to hide 'Order Now' button on service portal on condition.Written on change client script which work on Native View but not on ServicePortal. Please suggest how I can make to work on portal function onChange(control, oldValue, newVal...
I need to configure Notification for SLA breach 90% on incident table. Can anyone suggest a way
Hi All, I'm trying to auto-populate the "SAP Cost center" variable inside the mvrs based on the option selected in a reference field called "Company code" which is outside mvrs. In the company code variable, when code is selected, the location should...
Hi All, I want to add a prefix in RITM and Catalog Task number field according to the application the RITM's have been created. Basically, here it is only Service Desk application. For ex- if my application is Service Desk then if I raise a RITM or C...
What is difference between field and Variable?
Hello, I created a record producer for a service that's designed to allow users to request access to another system on our infrastructure. In the simple workflow, the requestor selects their requested user in the first field that is a "reference" of ...
Hi There I'm having trouble understanding the best way to set up error handling for a new powershell activity i have created in Flow Designer. The activity creates a new shared mailbox on the on prem o365 server. Regardless of whether it fails or suc...
Hi Experts, Requirement:For each Software catalog items, there is common follow, and via OOTB flow we are sending notifications/emails to users.Now in the notification/email client wants to add link for catalog item so that user redirect to catalog i...
Hi,Hi I have content as below and i tried to parse the output with the script step in the flow actions but I was getting below error how to fix this issue[{"account_status" : "EXPIRED & LOCKED","all_shard" : "NO","authentication_type" : "PASSWORD","c...
HI All, I have a requirement to autopopulate the Impact & Urgency field values based on Service (Reference field), Category (choice field) & Sub Category (choice field) on Incident Module.Is it best practice to autopopulate Impact & Urgency based on ...
Was wondering where in Servicenow the library of stock images, icons, etc. were stored. (I've already checked in Design>Images, but this is not what I'm looking for). For ex, where does Servicenow pic these images from, and/or is there a place I ...
Hello we have two table "Entities" and "Assessment" We want record should be generated in "Assessment" table when we submit a form in "Entities" table .So how to do it from business rule? Thanks & Regards Shraddha Desai
