Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Requirement: Needs a report on CMDB that can give a report of modification in (attributes/relationships) CI records for in last 24 hours. We need to ensure there shall not any impact to system performance by pulling that data through report. If neede...
Hi, I have created a workflow and attached to a catalog item and captured in a update set in Dev instance. now I have moved that to test environment, when i am clicking on previewed it is showing an error : "Could not find a record in sys_user for c...
how to delete work notes in service now ticket
Hi all, I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution? Thank you, Preet Patel Th...
So here is an example I found and slightly massaged already: if(!gs.getUser().isnotMemberOf('sys_id')){ //sys_id of group to check if user is a member of current.addQuery('sys_id','!=','sys_id_of_group_to_hide');} (In that example, I changed !...
Hello Team, I am looking out for code to implement predictive intelligence on incoming incident, when an incident is getting created want to auto fill the category on the form, can someone please provide some inputs on how to go ahead. Thanks in adva...
Hello, For one of our forms, we want to display a set of fields based on the quantity of the line item (max is 15). example: If quantity is '1', show one section only consisting of 8 fields. if quantity is '2', show two sections consisting for 2*8 fi...
Hi All, I am quering a table and want to save this record , so my format looks like this . so first one is the Sys_id and it has more than 1 record associated with it. which i am getting from a table. how can have a Json for this and then how can...
I need to know if there is any table that stores data of the records created in Platform. Records may be incident, problem, ritms(req), change or ...... If there is any table that stores all these data which is created only through platform not from...
Hi, I have told that you can create a knowledge article from a closed incident through the KCS integration. Is this correct? If yes, how can I activate this functionality? Thanks & Regards, Tomi Corigliano
I have written below script in Before Insert BR to Populate Correlation ID as TCSCE:{Number}. But number is not getting populated. screenshot below. var abc = new GlideRecord("incident");abc.initialize();abc.correlation_id = "TCSCE:" + "{" + abc.n...
