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Resolved! Email address should end with '@gmail.com' only.

Hi, I have a requirement in the catalog form. The user is asked to mention the required email address. The variable type given here is 'Single Line Text'. So, I want the user to give the email address which ends with '@gmail.com' only and if that nam...

Standard Changes with approvals vs Change Model

I'm trying to find the best way to meet the request. We have a robust Standard Change catalog. The majority of our Standard Changes do not require extra approvals but a few do. (These are related to rate changes, so even though this is a pre-approved...

Sue Frost by Giga Guru
  • 1365 Views
  • 1 replies
  • 1 helpfuls

Flow designer - Using Inbound email trigger to create an incident

I would like to use Flow Designer to create an incident record for an inbound email. I confirmed that my instance has inbound email enabled and created a flow with a simple inbound email trigger defined.  The email got processed but did not trigger t...

Michele19 by Tera Contributor
  • 1241 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to update RITM state based on Task State.

Hi All, Below is my requirement, i have a request to close RITM's related to particular service. In that service i have a field like date. if user selected the date last 4days i didn't choose those RITM's. My request is in every RITM i have tasks mor...

Rama26 by Tera Contributor
  • 1754 Views
  • 9 replies
  • 3 helpfuls

Resolved! To remove element from an array.

Hello,  I have two fields test1(reference -> user table) and test2(list -> user table). Whatever value is entered in test1, should be copied to test2. Condition is if the previous value of test1 is present in the test2 list, it should remove the valu...

Ashutosh35 by Kilo Contributor
  • 8962 Views
  • 4 replies
  • 6 helpfuls

Alternative Method for gel(); Functionality in Client Script ?

Hi All, The client script were written for on change the variable ( list collector) by using the gel(); method . is there any possibility that to rewrite the code in java script ? the gel(); functionality doesn't work in service portal.   The code is...

Chaithu3 by Tera Contributor
  • 1224 Views
  • 8 replies
  • 0 helpfuls

How long we can restore deleted records from sys_audit_table?

Hi, So I have deleted records in sys_audit_table so my question is can we restored record which was deleted before last 7 days because I have find one blog where it is mentioned that we can only restored records which was deleted within 7 days and we...

How to add default From address in Email

Hi, I'm sending an email when ever request item is submitted using flow designer. How to add the default From address here such that when ever the email is triggered it will show @Helpdesk@xx.com.In notification we have this option in advanced settin...

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What role will allow to view and create Private Tasks?

If users cannot create a private tasks nor be able to view a report containing them, is their a particular role we need to add them to?  They currently just have the ITIL role.  We tested by moving a user into the ServiceNow Admin group and they can ...

Danny Barker by Tera Contributor
  • 2134 Views
  • 4 replies
  • 0 helpfuls

Glide Model in form

Hi All,Much appreciated if anyone help me with below requirement. We already known the set password(Generate and save password) functionality from sys_user record. My Requirement:i have created custom UI page( copied the code from OOTB glidemodel:gen...

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Communicating Outages and Planned Changes

Currently we send out Mass Communications via a customized tool within ServiceNow but would like to change that behavior. Curious how others communicate outages and changes to the masses. Do you just use the Outage model on your self service portal? ...