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Compare date fields with different format in client script

Hi,  I have requirement to remove option from select box if 'refresh date' field has future date. The 'refresh date' variable is inside multi row variable set, so iam unable to use it in normal client scripts to getvalue of refresh date and then writ...

Resolved! Import data into M2M table

Can anyone guide me the end to end process of importing data to an M2M table in servicenow?

ipsa by Tera Contributor
  • 1456 Views
  • 2 replies
  • 1 helpfuls

How to use GlideAjax in on submit client script

Hi Team,I have to do a validation on one variable called tax id ,if the tax id  does not exists in account table ,it  clear out the value, and is happening with On change client script.But it should not allow to submit the form.But form submission is...

KARAN24 by Tera Contributor
  • 6123 Views
  • 13 replies
  • 2 helpfuls

Saviynt users are not inserting/updating to ServiceNow user table

Hi , As we installed a plugin a saviynt  -> Saviynt users are stored in the below tablex_saviy_iga_user  from these table users need to insert /update to servicenow sys_user table As we checked there is OOB  business rule and script include USER: Bef...

Munny1 by Tera Expert
  • 1009 Views
  • 2 replies
  • 0 helpfuls

Resolved! Announcement : Email Template

Hello Everyone,I have an requirement, when someone is creating an announcement then email should be send. I have created one notification and one email template, both on announcement table. Now in the emails signature the name and title of should be ...

C_S3 by Tera Contributor
  • 2451 Views
  • 6 replies
  • 1 helpfuls

What does not work if we don't use Taxonomy Nodes?

Hi,Can Service Portfolios link to Service without a Taxonomy Node?I can see these are not mandatory in the platform and you can indeed create a Service with a Service Portfolio, without a Taxonomy Node - however does doing this impact the functionali...

Add Risk Assessment Button to Service Portal Form

Our Service Portal has a data table widget for the Change Request table. Some users create changes via a record producer in the portal.I want to redirect them to automatically be presented with the risk assessment after the creationAND/OR have the Ri...

Megalithe by Tera Expert
  • 2160 Views
  • 8 replies
  • 0 helpfuls

Resolved! Login page banner image

Hi,I want to change the login page banner image.I followed the below steps:1. Uploaded the image in db_image table2. System Properties-> System3. Banner image- added the image name But still ServiceNow banner is showingPlease help in this. Thanks,Sam...

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Samiksha2 by Mega Sage
  • 1245 Views
  • 1 replies
  • 1 helpfuls

include attachments in email notifications

HiI want to include attachments in email notifications.Notifications no longer include attachments when sending conditions are event-triggered.If the send condition is Record Insert, the notification includes attachments.If the sending condition is e...

HS7 by Tera Guru
  • 1200 Views
  • 3 replies
  • 0 helpfuls

Resolved! User Criteria: Identify line managers

Morning community, Probably a common ask but I can't find a previous post that fits the bill. We have a catalogue item that we want to restrict to just managers i.e. those who appear in the manager field of any user in the sys_user table. Any help ap...

Priority field on incident form.

In our PDI on Incident form the Priority field is auto populated to 5 - Planning based on impact and urgency field's value while opening the form for first time to create new Incident.I want choice values of Priority fields should be 1 - Critical, 2 ...

abhisek by Tera Contributor
  • 2960 Views
  • 13 replies
  • 3 helpfuls