ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Approval Widget - Role Restrictions ?

Hi all. Could someone please let me know if adding the Approval Widget on the Portal requires an ITIL licence to be given to specific users to be able to approve items from the portal. I am looking to provide this functionality to all end users (or m...

MrMK_0-1676972944898.png
MrMK by Tera Contributor
  • 783 Views
  • 2 replies
  • 0 helpfuls

Truncate the values

I had one variable "Asset",  the variable type is list collector. It is gliding the table service asset. In catalog item form, the values are displayed with Display Name+ model. In item level, we can select 3 or 4 or many assets. For Example, GROUP/3...

Not able to open .msg file in outlook

Currently, I am attaching email to the incident with .msg file extension.To achieve this I have written one script include.It's attaching the email to incident with .msg file but when I tried to open it's showing me error. Here is my script include: ...

Pratiksha2_0-1676871036807.png
Pratiksha2 by Mega Sage
  • 1119 Views
  • 5 replies
  • 0 helpfuls

CSDM Prerequisite

We are looking at implementing CSDM. In order to accomplish a successful Data model and functionalities, what are the prerequisites are dependencies that we should focus before getting into the actual implementation?  Please provide some light from y...

Mansor2 by Tera Contributor
  • 519 Views
  • 2 replies
  • 1 helpfuls

what kind of script we use in ATF

HI,   1.what kind of script we use in ATF TEST cases..... 2.when we create our own test cases with script ??? 3. How to create our own test cases with script , please give with an example

chanikya by Tera Guru
  • 1843 Views
  • 2 replies
  • 0 helpfuls

Auto assigning templates on incident form?

HiI know this can be solved with an inbound action (like creating incidents with pre populated fields )but is there a way to auto apply the templates on the Incidents created with particular short description ? guide me

Kevin68 by Tera Expert
  • 673 Views
  • 2 replies
  • 0 helpfuls