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Custom HTTP Status Code

Hi All,   I am working on an inbound integration(Webservice). If record is created, by default we get a Status Code '200', If its not created then we can see '400' status code. I want to  throw Custom Status Code for partially updated record? If yes,...

Ankita9 by Tera Contributor
  • 5115 Views
  • 5 replies
  • 1 helpfuls

SLA definition for P1 Incidents

I have a requirement to update SLA definitions for P1 incidents. The default schedule is 8AM-4PM. If the incident is opened in this time window, the SLA should start, and should not stop until the incident is solved. If the incident is opened outside...

nmsmtys by Tera Contributor
  • 6537 Views
  • 4 replies
  • 0 helpfuls

Report to show all relationship mapping?

Hi,Is it possible to create a report which details ALL relationships that a CI might have both upstream and downstream. Essentially something similar to the relationship mapping?Was thinking a database view might work but not sure where to start.Rega...

stevenwatts by Giga Contributor
  • 8101 Views
  • 16 replies
  • 3 helpfuls