Hello - I have the following request:Create a customer satisfaction survey to go out everytime an INC is resolved.Requirements:- 6 questions- (with dependencies)- Depending on contact channel, 2 questions with have responses needed to be removed/cha...
Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...
I have a list collecter variable that currently is set to only display members of a selected assignment group. This is great as long as the group is in ServiceNow. Part of the build is for items that won't be an assignment group, but still uses the...
Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...
Archive run state is remains active for some archive rules. Please see the screenshot below. Thanks in advance.
Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
When I use the Global Search result to display records using a user's Email/UserID, it displays less results than if I were to use their full name. Searching their email brings up 3 related incidents, 1 interaction, and their user recordSearching th...
I have a table string field where I want to set a maxlength of 240 characters. I have done that using the dictionary entry, but I also want to show an error message if it exceeds 240 characters. I have written an onchange client script with showfield...
Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
Hi All,I have a catalog item once the form is created an RITM will be created and then based on status of RITM I am creating few notifications on RITM table. But in the notification, I need to use variables of catalog item, but I am not finding in se...
When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...
I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
