Hi Service Now community, I am looking to set up a PA dashboard and indicator to measure the time to resolve all service requests. By getting an overall average, we can then see which requests are taking too long and which are potential for automatio...
I have a doubt that in my sys_db_object table when i go to incident table and see the fields there are around 100 fields for the table.But in sys_dictionary if i search for incident table there are only 25 fields so why do sys_dictionary does not con...
Hi All, I want to understand the use of these roles. Can someone help me 1.what is the use of snc_internal role. Even with this role, the user is navigated to the portal page and not to the servicenow UI. 2.To login to the native servicenow UI what i...
Hi all, I am trying to populate a multi row variable set via an onload script. The mrvs is called software_requested, and contains two variables. 'justification' is a multi line text field, no problem. 'software' is a reference field and this is wh...
We have two reference fields (Assigned To and Assignment Group). When we select an Assignment Group we only show the list of Assigned To folks associated to that group. We now want to select a user from Assigned To and only show the Assignment Group...
We have this table of records that are shown in portal using the Data table from URL definition widget. We also added a new variable set in the record producer which contains two variables and these are not mapped to any of the fields in our table. ...
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. ...
Hi Guys, 1. I created this run script (inserted into a workflow on requested item table). It has the role to create an incident and it works fine var inc = new GlideRecord('incident'); inc.initialize(); inc.short_description = current.value_of_field...
Hi, Need a field which will populate which template has been applied to a change form.. thanks
I have a requirement that whenever i opens the form of any table i shoud also see backend names of each feild either beside feild or below feild. How to do it?
Evening all I have a requirement to send some data to a network location via a mid server (already setup) with a weekly delta sent to the same location. I am certain there used to be a simple way to retrieve data from a network folder but I am unsu...
Hi Everyone, I am working on a Client script to display a message(Are you sure do you want to submit the form without an attachment?) when a File Attachment field is empty. but it is not working for the Client script I have written. Please take a loo...
We are trying to create a series of surveys chained together using Triggers. The idea is that we want to create surveys on configuration item records, and use the data of the CI to assign the next survey. The problem we are having is that we want e...
Hi Is there a way to know if the user has changed a field value in a catalog item. I am using onChange catalog client script. On change of a variable in portal i need to know if the field was changed by user. For the context I am using API to autopop...
Hi, I have a requirement when inbound email received from service-now with the subject line with RITM numbr, it should create a new record in the table 'department' and that record should have that inbound email as an attachment. This should be appli...