Our instances have Notification Activity Stream @ Mention Email enabled. When this feature is used to notify people, they get an e-mail notification for the demand task and then another e-mail notification for the overall demand (since work notes are...
Can someone please suggest why or why should not we use GlideappCatalogItem API? It is undocumented but I see it working fine upon use.
Hello,On my PDI, the Email sending options (Email properties > System properties) is read only - cannot be set to true. I am in global scope and with admin rights as seen other similar posts. Tried even with a fix script:var gr = new GlideRecord("sys...
Reviewing this, I came up with the following onLoad Client script; however, it does not work for me. Any ideas?Want to hide or remove from a group when in the Incident form some categories they will not use. Looking at your example, I switched it t...
Hey all, Looking for advice on good Digital Adoption Platforms / Solutions (DAPs/DAS') for ServiceNow? For example tools like WalkMe, VisualSP, etc. I would be interested to know if any of you have experience in promoting digital adoption of ServiceN...
How to activate the user in user table(sys_user) by using background script
Hello, I am looking to dynamically update a field label on a form based on the values in a the sys_class_name on alm_asset table using Onload Client script. as per my example below, if the sys_class_name is Kittens, I would like to update the serial...
Hi All,when the outbound email is triggered from snow to customers by default it shows " X-ServiceNow-Generated:true " so the system is ignoring this email. how can we edit it and add additional customization to it 'X-ServiceNowXXX-Generated:true'. T...
Hi All, I recently had to create a new PDI and I'm doing some training, trying to build new change type. I am not getting the edit interceptor field in the top right corner not sure what I am missing. I know we can create a new change request type fr...
I have only been coding in ServiceNow for a short while so I would appreciate some guidance.I am trying to get some data from an email body to add to the short description of the incident but I need to strip out the CR and LF. The email body looks li...
Hi, I want to pass variables from one workflow to another. I know we can use edit inputs and achieve it. Can anyone please tell step by step example to achieve it. Regards, Nivedita
Hi Team, A Pop-up message has to appear to the change managers when a service attached to the change is not operational status I have created the Display BR and also client script for this. RegardsVivek
Hi all, I have a customer who wants to remove the demo data in their instance. However since it is an on-prem instance, they cannot use the remove demo data option from Hi. What would be the best way to identify and remove the demo data?
Hi All,I want to filter a reference field. I created a script include that query the table and return the filtered table.How do I use the returned data in the client script?Thanks in advanced
Hi, We have been asked by one of our internal teams using ServiceNow if there is a possibility that the email client can "pickup" previously sent emails on the incident record so that it continues as an email chain (ie. similar to outlook) At the m...
