Resolved! How to enable feature 'who else is viewing the ticket'.
How to enable feature 'who else is viewing the ticket' in ServiceNow. This feature is not available in our instance. Thanks Ravi
Forum Posts
Resolved! Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Allow requestor to edit and re-submit the request via portal
How to Allow requestor to edit and re-submit the request via portal even if they have no roles assigned to them.
Removal of change task
I have been tasked to remove change task and I marked the task I want to remove but The delete option under "Actions on Selected rows" has been deactivated. Is there any other way of deleting the task? The task is currently assigned to another user w...
How to map Request_for variables with Ritm Request_for variables
Like the below screenshot ..i want the exact value for request_for which is mentioned in the variables section.Can anyone provide me BR code...because I have to write only BR.Thanks in advance.
Resolved! Show attributes in a reference variable
Hi There, I hope everyone is ok these days. I have a catalogue item with a variable which is a reference field to "cost centre" table. When filling out the form i start typing in the cost centre field and displays the "name" and the "code" fields. I ...
Resolved! Can you change the display name from "Work notes (private)" to "Work notes (internal")?
Hello, is there a possibility to adjust the field? It is confusing to some employees, who think work notes is only meant for themselves rather their whole team. Cheers, Simon
How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not
How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not ....
Resolved! BR - Error Message based on fields
Hi I am creating Business rule for Change request form. while moving the status new to access, we have few mandatory fields. If the mandatory fields are empty then it should show the error with the field name. For Ex: If the user didn't Fill the tes...
Resolved! Actual process steps ServiceNow does when applying monthly patches
Ok, let me start by saying I know about these items. Available patches and hotfixes (servicenow.com)Patching and Upgrades Program | Release Cycle - Support and Troubleshooting (servicenow.com)Rome Patch 9 - Security Fixes - Release Notes (servicenow....
What is the significance of 'ACTIVE' field on User role table?
What is the significance of 'ACTIVE' field on User role table <sys_user_has_role>? Even if the user on user table is active/locked out/inactive, the STATE field on sys_user_has_role is always showing TRUE
Resolved! Two glide record conditions
Guys - I have a requirement to search data in two tables in ServiceNow . Example - I need to check value of customer_contact field in (sys_user) table if value found that's fine but if not then I need to check another table (customer_account) for fie...
Integration of webhook with servicenow
Hi How to integrate the Webhook with ServiceNow? Could you please help me in this?
Resolved! how to make answer = true for two conditions at a time?
how to make answer = true for two conditions at a time? In the below ACL script I am using answer = true in two different conditions.. instead I want to use it only once as answer = true and achieve the requirement.. is it possible? if not possible....
Resolved! Client script to check if field is mandatory
Hi all i am building an if condition and i want to add a condition where it checks if a particular field is mandatory How can i achieve this Thank you in advance