ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

GlideDialogWindow/GlideModal are not working on service portal

Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...

J P Rohini by Tera Contributor
  • 1445 Views
  • 3 replies
  • 0 helpfuls

First Time Fix/ First Time resolution

Hi Team,  I would like implement First Time Fix with below conditions can this possible. Please help how can I achived this.  FTF should be applied on below conditions only with-in SLA 1. Incident state process flow New ->Assigned->In progress->Resol...

B Y1 by Tera Contributor
  • 856 Views
  • 3 replies
  • 0 helpfuls

Import Sets with attachments

Looking for a solution for importing records that contain attachments. We have a number of records that we are successfully importing on staging with import sets and configured transform maps. The issue we are having is that all of these records have...

Cobee by Tera Expert
  • 659 Views
  • 1 replies
  • 0 helpfuls

Send email notification to external users

Hi All,I have created an inbound action which will create an incident when the email is received from external user(user not present in ServiceNow/User table). Now the requirement is, I'll have to send an email notification to the email SENDER in res...

Resolved! Auto closure of Task after 3 business days

HI All,   I have a requirement that  if a task assignment group is XYZ and if Assigned to is NOT empty, I need to close the task marked "Closed Complete" within 3 Business Days (Monday to Friday between 9AM and 5PM) . Please guide

Gagandeep2 by Mega Contributor
  • 4618 Views
  • 7 replies
  • 2 helpfuls

Resolved! Restrict Case sensitive entries in transform map

Hello All, As shown below for the same serial number record multiple entries got created and we could see 'Name' is in Captial for record and small case for one record. And in transform map we have given coalesce on Serial Number but still it allowed...

Ram141_1-1669118040564.png Ram141_0-1669117946594.png
Ram141 by Tera Expert
  • 1207 Views
  • 3 replies
  • 0 helpfuls