ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

add 'i' icon for string field

hi i have a requirement that i have to add a 'i' icon to a string field to preview the record. can anyone help. thanks in advance

praneeth7 by Tera Guru
  • 728 Views
  • 3 replies
  • 0 helpfuls

Resolved! Display error message for attachment mandatory

Hi ,I m having a catalog item, attachment should be mandatory.I have set it up in portal settings.But I want the error message to be displayed like "kindly attach migration document". Please let me know how to customise the error message if attachmen...

Priyanka145 by Tera Contributor
  • 1226 Views
  • 4 replies
  • 2 helpfuls

Resolved! Can agents go Available to multiple Service Channels?

We would like to allow agents to be Available in multiple Service Channels.Example:- An agent is Available for WUA/IMS dispatches that are scheduled at a specific time. In this case the "IMS" records are impacting their capacity -We also want an Agen...

PHI - Patient Health Information

How are you protecting PHI in the system?   Often for incident investigation and problem solving PHI is needed for reference by analysts.Do you take application security measures so that some IT staff are not authorized to view certain types of work ...

QR scanner/ Camera Scanner

Hi experts,Using servicenow can we open the QR scanner app on windows10 Laptop. So that we can scan Qr codes and open records in servicenow. Is this possible?

Video in KB article

Hello, We are trying to add videos to KB article, avi files do not play once uploaded via either URL or Attachment (they upload but just appear as a blank grey box). .mov and .mp4 work without issue. avi is added as a supported file type in the syste...

vijir by Mega Guru
  • 850 Views
  • 2 replies
  • 2 helpfuls

Resolved! Query not returning all records, returning only one record.

I have a scheduled job that runs the every hour to check if there are any alerts that missed to create an incident. But the query below is returning only one record and not all the records for which the incident is not created. If there are 3 alerts ...

Varun Sai by Tera Contributor
  • 1014 Views
  • 13 replies
  • 2 helpfuls

RUN UI Macro if assigned to is not empty

I have a UI Macro that shows an email icon next to the 'opened by' field. I want to hide this icon or run this macro only when the 'assigned_to" field is not empty.  <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xm...

SuryanshVerma_0-1675106410063.png

Resolved! How to limit concurrent session by user?

Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...

Twilio Integration

Hi! I hope this is the correct forum to post in. I apologize if it is not.  I'm still now to Community, so please bear with me. I'm trying to integrate my company's Twilio with one of our SN instances. I'm am very happy with my IVR flow in Twilio, bu...

PumpWerks by Tera Expert
  • 4793 Views
  • 4 replies
  • 1 helpfuls