We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now. We want to...
hi, I want to restrict edit of state fields for list view where only change manager role needs to be able to see closed successful and closed with defects options in state, even the admin should not see these two options, rest of the options of the ...
Hi, i need to write a view rule, the view name is test. the admin role users should not have the view rule they can able to change the view. Can any one suggest what should be written in scripting , i have given the view name. Admins need to have...
Hello, I have a requirement where i need to create a UI Action "Self Approve" On Click Action: 1.State will change to Approved 2.redirection to relevant record (a record in another table with same name). 3. Comments will be populated "Self Approve...
I am trying to run an ATF scenario where Open a Catalog Item (SP) and have a Order a Catalog Item (SP) as submit. When we open an existing record, it fails to open SC_TASK Any ideas?
Hai, Need a help in creating business rule. I am new to service now .kindly help on this script. I Have an Customer Field On the form ,I have taken Reference table in Customer Field, If I Select The Customer Field, Display the Customer Name field and...
I am looking to build a Catalog Item in our Service Portal for requesting access to file shares on our network. I am going to put together a list of shares and hopefully allow the user to pick from list. We will then have a couple different workflows...
Hi, We are using Glide Aggregate and trying to display the values of the incident number in an array as output but we are not able to display the values. If you use GlideRecord we are able to display the value and the below script is working for Glid...
Hi everyone, There is a string field holding multiple values with comma separated. I want to show the values one below the other instead of comma separated. Taking the values into an array, and pushing those values one by one into that field like, on...
how to show the back end value of the field on the form
Hi Team, Does any one have an idea on how we replace duplicate names with script include. For Example : Name: msteams i have see this script include twice. 1)How do i fix this. 2)How do i know if this script include is used either in business rule ...
Add in cc 1.Assignment group 2.Manger table: Change request
Hello everyone,So I need to auto fill User information based on the current logged in User. I did search the community and found loads of suggestions but mostlywhen a user is selected and the related other fields are populated.I tried to set the foll...
Hi Our organisation requires to restrict access to RITMs based on the assignment groups. For example, the members of assignment group A should be able to view only RIMTs assigned to group A. When a member is in two assignment groups (A & B), he shoul...
I have 2 UI Policies to show variables based on a select box option of another variable. 1. If access_type = grant (order 100) Then show the following variables: itil_license, approver_license, add_to_group, additional_role_SNOW 2. If access_type =...
