Hi Community, I was checking on knowledge records for 'Pending retirement' state but when I'm clicking on Retire UI Action ,it's directly going to Retired State (not on pending retirement).Even I tried with the existing knowledge records which are in...
Hello, I have a requirement to display modal window along with catalog Name and Description whenever user clicks View Details in Recent & Popular items widget. I have created a modal window with static title and body. Can anyone guide me to pass Cat...
In workflow when I am creating a catalog task with 'wait' checked, I can write this line of code in the advanced script field to record the sys_id of the new task to the scratchpad. workflow.scratchpad.sctask_id = task.setNewGuid(); How do I get this...
Hi Experts, I have a basic flow designer that is generating approval and based on response will do something. My problem is, if Approval State is rejected for the 2nd approval, the flow is not evaluating it as True, I have tried adding timer but is n...
Hello All, I have a requirement to make an Incident as parent Incident automatically while creating it and to define multiple child Incidents(say more than 15) with different assignment group and caller automatically with same remaining field value...
Hi all, I have record producer with Lookup Selectbox variable called category referencing to sys_choice table and with a help of reference qualifier the variable is showing only few choices in the form. The issue is: if I would like to create a Cata...
I have created custom field in Business Service table as List data type. When a form gets submitted , I want to push the value selected in Reference data type(referred to CMDB Software Model) to the List field in Business Service table(Referred to CM...
Hi All,, I have a requirement related to Flow Designer - Make a Decision .i have gone through the documentation but no use,My Requirement : The Flow designer written for the catalog item. We have one variable in the catalog item having 3 options. In...
How to uncheck 'create access controls' option from a custom table?
Hi Team, I have faced a weird incident where the user is not able to view the particular knowledge base suddenly (like past 1 week) before that he can able to. when i checked the can read and can contribute of the knowledge base the user is part of...
Is it possible to install the "Document Templates" plugin in a personal development environment? If yes, how can I install it? I can't see it in the store, nor can I see it in the plugin list.
Hello Now Community I have a situation where by several tickets showing reassignment count of 1 even if they were not re-assigned. Looking at the business rule it is set up correctly I believe. Situation: Received an email from a external vendor send...
I am created a new Topic under Conversational Interfaces > Virtual agent > Designer I tried using a Duplicate from an existing model and I also created a new one from scratch, but I have the same issue for both. After I created the Topic and publishe...
Hi, I cannot find any resources that pertains to the management of the avatar on workspace. I've followed the instructions about enabling the icons from the properties but still it is not working. How can I change this to use the profile image I have...
Hi, I made the user active yesterday. But today the same user changed to inactive because of Systemscheduler In sys_user table, some scheduled job/script is automatically updating the active value as false based on some flag value. I want to find out...