Hey all, Looking for advice on good Digital Adoption Platforms / Solutions (DAPs/DAS') for ServiceNow? For example tools like WalkMe, VisualSP, etc. I would be interested to know if any of you have experience in promoting digital adoption of ServiceN...
How to activate the user in user table(sys_user) by using background script
Hello, I am looking to dynamically update a field label on a form based on the values in a the sys_class_name on alm_asset table using Onload Client script. as per my example below, if the sys_class_name is Kittens, I would like to update the serial...
Hi All,when the outbound email is triggered from snow to customers by default it shows " X-ServiceNow-Generated:true " so the system is ignoring this email. how can we edit it and add additional customization to it 'X-ServiceNowXXX-Generated:true'. T...
Hi All, I recently had to create a new PDI and I'm doing some training, trying to build new change type. I am not getting the edit interceptor field in the top right corner not sure what I am missing. I know we can create a new change request type fr...
I have only been coding in ServiceNow for a short while so I would appreciate some guidance.I am trying to get some data from an email body to add to the short description of the incident but I need to strip out the CR and LF. The email body looks li...
Hi, I want to pass variables from one workflow to another. I know we can use edit inputs and achieve it. Can anyone please tell step by step example to achieve it. Regards, Nivedita
Hi Team, A Pop-up message has to appear to the change managers when a service attached to the change is not operational status I have created the Display BR and also client script for this. RegardsVivek
Hi all, I have a customer who wants to remove the demo data in their instance. However since it is an on-prem instance, they cannot use the remove demo data option from Hi. What would be the best way to identify and remove the demo data?
Hi All,I want to filter a reference field. I created a script include that query the table and return the filtered table.How do I use the returned data in the client script?Thanks in advanced
Hi, We have been asked by one of our internal teams using ServiceNow if there is a possibility that the email client can "pickup" previously sent emails on the incident record so that it continues as an email chain (ie. similar to outlook) At the m...
When a request is raised, in the RITM form the Requested for value and in the variables section Request for is coming as different for a catalog item. Checked the workflows but everything seems good. Please guide.
Hello,There are larger flows or subflows that has been created and I want to add wait for duration flow logic to it.However I dont see any option to add so it in between . How can we achieve that.example is as below: We have nested if loop I want to ...
I want to add a new module to the navigator and wanted to know if I can create a sorted view of a table. IE "Opened" sorted in descending order.
I Created a Delegate catalog Item to request Delegations and I attached one Workflow. In this work flow I used run script to create delegate record automatically.Run Script:var del = new GlideRecord('sys_user_delegate');del.initialize();del.user = cu...
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