Data retention period
Hello there. Not sure if this is the right forum to ask the question but does anyone know what ServiceNow's data retention period is? Any insight would be greatly appreciated.
Forum Posts
Resolved! Calculating Duration of an SCTASK - San Diego
Hello - I am trying to create a report calculating Duration on SCTASKS. The Duration and Business Duration are fields I can bring into my report. The Business Duration calculates, however the Duration does not, I'm using the SC_Task table and all my...
How to restrict date variable to only allow to pick only 4 hours from current time
How to restrict a planned start date within the next 3 hours on date and time variable on the form
Need to hide or show field based on option select in UI Page
Hi, I have a UI Page as below. I have a requirement when I select 'incident' in Incident Template(reference to incident table) field, the Users field and Download data button should be visible and the Users field and Download data button should hide...
Resolved! How to write UI action script to bring RITM variables to change request description?
Hi all, We have a requirement whenever user clicks on new change request in related list from RITM for normal , emergency change variables on RITM should get populated in description. I tried using the script on OOB UI action but no result , Can an...
add date range to a report header
I am new to this...I have a report that is scheduled to run weekly. Is it possible to put the date range in the header or the title of the report?Currently it is "Weekly Incident Tickets - Team Name"They would like it to be "Weekly Incident Ticke...
Resolved! Make emergency change follow normal change state transition
HI Team,I want emergency change to follow normal change state transition.I have modified below script include:ChangeRequestStateModel_emergency Added code from ChangeRequestStateModel_Normal which has state transition to assess from new.But still no ...
Service Request Outbound - how to capture all variable answers and send JSON
Hi,For the Service Request Integration, I need to capture the variables and variable set values / answers (dynamically based on the current catalog used by the user ) and pass JSon to another instance. please help how we can capture the variables an...
Retrieve and add attachments - Rest API
Hello All, I wanted to retrieve attachments from third party tool and attach it into staging table as a attachment.I have created Rest message and written script to achieve this but I am able to map only data in staging table not actual attachment . ...
Resolved! How to hide fields on create new form ?
Hi All,I have a requirement where I need to hide couple of fields to hidden in the create new form. then once the record is created, I want those two fields need to be visible how to do this please provide any pointers on this. Thanks
How to get the attachments from the parent case table to the case task.
Hello Everyone,I have a case table where we can add the attachments and also in the related list of case table I have case task, when I open that I want to add the attachments from the case task so that I can get the attachments which are there in th...
Resolved! auto populate user's detail on catalog item
Hi All,I need to populate user's details on catalog item of logged in user as well as when requested for changes.fields are - requested for, email, phone, manager, manager phone, manager email. Note: I have added default values in variable for logged...
Resolved! Has anyone made a Service Portal RSS Widget?
Hi Guys,I want to be able to put an RSS feed on my Service Portal. Has anyone been successful in creating one and helping me out in creating one? Ideally, I want to pull the feed from Krebs at the top of the service portal homepage.Thanks,David R
Release Management and change management understanding questions for the experts.
Hi Everyone. I am new here and hope to find some support to understand things to release management. My first thing I want to understand does release management apply to (or need to be followed when downloading the following):Question A:1- deploy Win...
