Resolved! How to add more "on hold reason" choices in incident tickets
How do you add more "on hold reason" choices in incident tickets?
Forum Posts
Prevent deletion of attachment once the incident is submitted
Hi Team, I want the end users to prevent removal of attachment only once the case is submitted,They should be able to add an attachment and delete it before the case is submitted,but should not be able to delete it ,once the case is submitted in serv...
I want to add a UI Action on my Incident form to create Story
Hello All, I would like to add a UI Action button on my Incident form, to create Story (rm_story). Once the Story is created, I'll want the Story number/record to be visible on the Related List Tab of the Incident. ALSO, I want the created Story to a...
setPreference Method
Hi All,Anyone can explain about setPreference method.Thank you.
Converting a Reference Qualifier to an encoded query
Hello all, I am interested in the easiest way to convert a reference qualifier into an encoded query. The basic table that I am trying to query is the cmdb_ci table which has 24 million records. The Reference Qualifier reduces that down to 2 mi...
Resolved! MIDUserConnectivity - User midserver with mid_server role not associated with a MID Server.
Greetings, I am working in a test environment (PDI) with the ServiceNow and I am getting the following issue here: My "wrapper" log is shown here: 2022/11/17 10:25:57 | --> Wrapper Started as Service2022/11/17 10:25:58 | Java Service Wrapper Standar...
Resolved! Major Incident Tab Missing from Layout
Hi all, Yesterday I enabled the Major Incident Plugin in our ServiceNow ITSM setup, having watched a info piece on the ServiceNow wiki. Today we encountered a Major Incident and used the plugin for the first time. It worked well and I liked the flow...
Resolved! How to pass parameters from BR to initialize function() in script include
Hello all,We have one catalog item for the company creation & when user raise request under this catalog item task will be created & assigned as of now. So that assignee will manually create the company on core_company table.Now the requirement is, w...
Resolved! Unable to open a new item in same window.
i have an existing catalog client script that fires on new value. It pops an alert and then is supposed to redirect the user to the appropriate request. The problem is that we don't want it to open in a new window, but in the current window replaci...
Resolved! Add short description in RITM by adding the values or filled by the user in a catalog form variable
Hi Experts,I have one variable called " Request type" when ever user submit the item. variable value need to be populate on RITM "short description" . I have written this script in flow design but it won't work. any one please help me on this.Note: i...
Resolved! How to skip SSL in REST V2
Hi, In ServiceNow integration, how can I skip the SSL verification on RESTMessageV2? var rm = new sn_ws.RESTMessageV2(); rm.setHttpMethod('post'); rm.setBasicAuth(userName,password); rm.setEndpoint(url); var response = rm.execute(); anything I missed...
Azure AD Servicenow SSO redirecting to logout screen
Hi All, I have enabled Multi-provider SSO in our ServiceNow instance and provided metadata and Attributes to client to configure Azure AD SSO, He configured all things from his end at Azure AD and shared XML with me to import IDP in to ServiceNow. I ...
How to create new widget in Employee center portal
Hi, Could you please help me how to add the Request something in the Employee center like how we have in the service portal. Thanks
How to add new lines using multi row variable set
Hi,How to add new lines using multi row variable set in scripts?.Do we have any limitations for multi row variable set to not use "\n" or <br/>" ?
query to get the records created in current month
below is my script which is copying the data from attachment table to data source and if data source already contains some file then first delete it and then attach it and it should only take those attachments from sys_email to sys_attachment which a...
