how to create check boxes on incident form?
Hi,I need a check box on incident form. Can any one please help me with that.Regards,Uzma
Forum Posts
Resolved! In Table sys_user_group.list the field for Active Group Member and Active Member are empty ( group member count not updated)
Hi Community, I hope you can give me directions on this. My issue is on my DEV and QA environment, when were having issues creating access request thru the service catalog. The error message says that we can't submit the access request because the ...
Resolved! Some states don't appear when querying the task table
I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
Conflict detection and maintenance windows
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
Resolved! REST integration live examples
Hi, i am new in integration. can someone provide me REST integration examples (using third party app like JIRA), or somewhat videos links etc to get the concept clear.
Resolved! "No data to display" in Dashboard widgets and there is Data
I have PA plugin installed in my PDI yet there is no data displayed in my DB Is there something else that needs to be turned on? thanks
How to create a Incident ageing Report in the performance analytics widget?
Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
Create a knowledge article using 'knowledge' checkbox in incident form
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Resolved! How to create dependent variables in Multi row variable sets
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Track any "Modification of CI through ServiceNow report" without impacting system performance
Requirement: Needs a report on CMDB that can give a report of modification in (attributes/relationships) CI records for in last 24 hours. We need to ensure there shall not any impact to system performance by pulling that data through report. If neede...
Attach workflow to catalog item
Hi, I have created a workflow and attached to a catalog item and captured in a update set in Dev instance. now I have moved that to test environment, when i am clicking on previewed it is showing an error : "Could not find a record in sys_user for c...
how to delete or modify work notes in change/incident/Request
how to delete work notes in service now ticket
Resolved! How do you hide the preview icon (i) from a reference variable on the Service Catalog?
Hi all, I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution? Thank you, Preet Patel Th...
Resolved! Need help with script to make it so that two groups can't be seen on the pick list for everybody except those two groups.
So here is an example I found and slightly massaged already: if(!gs.getUser().isnotMemberOf('sys_id')){ //sys_id of group to check if user is a member of current.addQuery('sys_id','!=','sys_id_of_group_to_hide');} (In that example, I changed !...