effort estimation for implementing ServiceNow chat with Virtual Agent.
Hi All, I wanted to reach out to find out if anyone can provide effort estimation for implementing ServiceNow chat with Virtual Agent. Appreciate your inputs. Thanks
Forum Posts
Show name & email columns for List type variable
How to Show name & email columns for List type variable which is referring to user table by default the columns are like shown in image but i need to display name and email columns only while we search, is that possible for List type variable?
Is there a way to see all emails triggered from a notification
Hello experts, I want to know if there a way to see all emails triggered from a notification For example, I have a notification like shown below I want to see all emails triggered from this notification. Is this even possible?
Script to Run on catalog item to Count and Limit Attachment Number
HI @Ankur Bawiskar I need to limit the number of attachments to 1 on the catalog item while ordering i have checked yours previous answer available here Limit number of attachements on catalog Item - Developer Community - Question - ServiceNow Com...
Can we configure two different indpendent virtual agents on two different portals.
Hi I am trying configure two Virtual agents on two portals , both have to be independent and behave differently . Not able to achieve , need help if anyone have already did this.
Can we request Servicenow to run Health scan and score card for the cloned instance
Hi we have completed cloning for test instance from production now want to do a health scan and also need a instance health score card Can we raise a HI ticket for this or we can run health scan by our own? Please suggest Thanks
Resolved! Report on Assignment Group Changes for particular group
I need a report on all incidents with Assignment Group Changes for a particular group I have made a report using Incident_metric but that gives me all incidents with any assignment group changes. I only need incidents that the one group was involved ...
How to provide change requests read only access to non ITIL users?
I am looking for a way to allow non-ITIL users to view open change requests, even those they do not submit ? I have created a record producer so that they can submit changes though the self service portal. But now, how can I get them to be able to cl...
Resolved! Background (fix) script to set the RITM stage to Completed when all associated tasks are no longer active
We have order guide requests from the past that did not close properly because the RITM stages were never set to completed in the workflow. The workflows have since been fixed. I'm thinking the script would need to check that all tasks associated w...
Resolved! How to hide Variable question choice from a Selectbox type of field according to logged in user data?
Hello everyone, I am creating a Catalog item where I have to hide a variable question choice from the list, according to some requirements of the logged in user. The variable type is selectbox Logged in user requirements: If the user is active, inte...
Resolved! How to display/print the value of Configuration Item field of Task table via email script (condition mentioned in description below)?
Dear Community, Through email script how to get the value of field Configuration item (cmdb_ci) of Task table, condition is- it only displays its value when the 'name' of configuration item is of class (sys_class_name)- Computer (Only), rest for any ...
Resolved! Retrieve RITM\INC comments via ServiceNow Connector Power Automate - not working
I'm trying to use the Power Automate ServiceNow connector to retrieve the last comments for either an incident or request. Connector is working fine to retrieve task details, it is purely comments that isn't working. Example of my List Records step t...
How to add a condition in Visual task board
Hi I want to add a filter condition to the VTB for catalog task to get the cards which are closed complete for last 2 weeks but now filter is taking all the records. How to add filter here please suggest thanks
Look select box variable options are not showing in UI Policy
Hi all, I have a catalog item with Lookup Selectbox variable called Change Type referencing to sys_choice table and with a help of reference qualifier the variable is showing only few choices in the form. The issue is: if I would like to create a Ca...
How to add colors to the cards in Visual task boards servicenow
Hi how to add colors to the cards in visual task boards based on priority is critical ,low and i also want to add entire form to the card as of now it's showing only worknotes can we able to do that please suggest.
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