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Resolved! Data load and transform map through Catalog Item

Hi All, I need to import data load and transform map through catalog item. When ever user submit a request with attachment the data should load  through transform map via ritm only. Please suggest how it possible.   Thanks, Hari

varma2 by Mega Sage
  • 2311 Views
  • 15 replies
  • 1 helpfuls

Client Script : check field

Hello Experts, I want to check whether the field is read only or not ,based upon i want to display a field message.I have tried below g_form methods and it does not work.g_form.isReadonly()g_form.isDisabled()  Please help .

Abc 26 by Tera Expert
  • 497 Views
  • 8 replies
  • 0 helpfuls

Resolved! Capture state changes into a LIST field or String field

Hi experts,We have requirement to capture what all stages the state field has gone through in a custom field.Please suggest what should be the Custom field type? should be a list field or string?How can we achieve this.Thanks inadvance. 

Resolved! Fix script gets cancelled due to maximum execution time exceeded

Hi, I have this fix script to fix unassigned tickets with an assignment group. I have like around 150k records to update, but my  script gets timed out. I tested with 1k records which worked but dealing with huge number my script isn't efficient enou...

Nowlearner by Kilo Guru
  • 5729 Views
  • 14 replies
  • 6 helpfuls

Prevent form submission using onSubmit catalog client script

Hi,I have a requirement to validate the options selected from the list collector against an existing table if the table record entry already has the selected option from list collector then it should not allow me to submit the request. For Example: (...

Hari1 by Mega Sage
  • 4685 Views
  • 5 replies
  • 4 helpfuls

Resolved! How Can i get Attachment Data in RITM Description

HI,I have a below requirement. In catalog form i attached excel file. Once RITM created i need to get attachment data in RITM description. Using below script i am able to get the information related to file name var recordId = '62826bf03710200044e0bf...

Emp 53 by Tera Contributor
  • 1282 Views
  • 8 replies
  • 2 helpfuls

Resolved! SSO Login Error

Hi All, I am doing azure AD Integration, after Implementing all the steps when I click on test connections, I am getting this error. however the below mentioned user is present in both azure and snow. can anyone please help me on this. SSO Login Test...

Santhosh23 by Tera Expert
  • 6627 Views
  • 7 replies
  • 4 helpfuls

Resolved! Requested Item - Requested for not being updated

Hi All,We have an other system for HR, that sends an e-mail when a hire/termination etc. is created/changed.I created the rule, so that a request item is created on this.But in some cases the user needs to be updated about the process, and therefore ...

Aparkoe by Tera Contributor
  • 1051 Views
  • 3 replies
  • 3 helpfuls

Report on users visiting Service Portal

Hi all, I have a requirement to produce a list report of all end users (those without any roles) who have visited our Service Portal during the last month (or if that's not possible, those who have ever visited the portal). I thought it would be stra...

Resolved! New group creation using Flow designer

How to set the condition in flow designer, if the user wants to create new group through service catalog and if the flow finds any existing group with the exact name match in sys_user_group table then the RITM state should changes to closed incomplet...