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Accessing RITM Variables in ATF

Hello,I'm trying to emulate a scenario on ATF, the scenario includes opening an item on SP, ordering it, and then checking if certain fields are visible on the RITM form.What i can't figure out is how i'm supposed to check the values of variables on ...

How to show catalog items on portal based on User Criteria applied.

Hi All, I want to show catalog items on portal based on user criteria applied on the catalog item.If the catalog item has any user criteria, then it should be visible only to those users who has access.How to get the catalog items based on user crite...

Community Alums by Community Alums  
  • 1554 Views
  • 10 replies
  • 0 helpfuls

Resolved! check if the group has the role contained in a list collector field

Hi guys, I have a list collector in the group table that has a list of roles in it. I need to check if those roles are already contained in that group (sys_group_has_role table). And if not, assign them. I came up with a business rule in sys_user_gro...

JoaoV by Tera Expert
  • 1041 Views
  • 4 replies
  • 1 helpfuls

Hide portal pages for specific user

Hi experts,can we hide portals pages/widgets for specific users or roles? We need to show only Requests page to users and hide everything else. How can we achieve this?

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How to auto populate date fields in Agent Workspace

I've created UI Policies, Client Scripts, and Business Rules to auto populate date fields in Agent Workspace and none of them are working. HELP! In each of the methods above, I've primarily tried (as an example):var today_date = new Date(); var today...

Brandon R1 by Tera Contributor
  • 720 Views
  • 2 replies
  • 0 helpfuls

Dot walk from a sys_user to HR profile

Hi,I am tasked to create a report and in that I will need to get "Assigned to" person's last work day which is only visible on HR Profile. However this cannot be dotwalked. Can you please advise how I can do this? Thanks! Screenshot show sys_user tab...

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aireen by Mega Contributor
  • 920 Views
  • 2 replies
  • 0 helpfuls

Resolved! By using fix script we need add roles to the groups .

Hi My requirement is to add  one role to particular groups by using fix script. There are some filter conditions while querying the group table , below are the filter conditions  Group should be active, group should be itil, and group should be non w...

aarya1 by Giga Contributor
  • 1713 Views
  • 16 replies
  • 0 helpfuls

Resolved! How to add select box in the widget in service portal

Hi All, I have requirement to add dropdown in the widget. When we type name or any other fields of the spm_service_portfolio table, list of all the related records will show in the dropdown and after selecting anyone option, in another widget all the...

Samiksha2 by Mega Sage
  • 2780 Views
  • 10 replies
  • 0 helpfuls

Resolved! Auto populate watchlist

Hi guys,I got two variables in service catalog,incident created: ref typewatchlist: list collectorI want to autopopulate the watchlist based on the incident record that i choose. Can i get some hints or sol for thisthank you

rakesh8 by Tera Contributor
  • 1098 Views
  • 9 replies
  • 4 helpfuls

Resolved! Configure OLA

Configure an OLA for incident Assignment Configure an OLA for Incident Assignment. Goal time will vary according to Priority. OLA will stop when Incident status will move from Assigned to In-Progress. Paused Condition Pending with Customer/Pending wi...

Adi MD by Tera Contributor
  • 1889 Views
  • 2 replies
  • 1 helpfuls

Resolved! Inactivity Monitor Schedule

I have a requirement to send out weekly notifications for Incidents that have been open more that 30 days.I have built am Inactivity Monitor rule but I can't get it only run weekly, It run every few hours. Where can I set the rule only run once a wee...

John H1 by Tera Guru
  • 689 Views
  • 5 replies
  • 1 helpfuls