Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Display error message for attachment mandatory

Hi ,I m having a catalog item, attachment should be mandatory.I have set it up in portal settings.But I want the error message to be displayed like "kindly attach migration document". Please let me know how to customise the error message if attachmen...

Priyanka145 by Tera Contributor
  • 1954 Views
  • 4 replies
  • 2 helpfuls

Resolved! Can agents go Available to multiple Service Channels?

We would like to allow agents to be Available in multiple Service Channels.Example:- An agent is Available for WUA/IMS dispatches that are scheduled at a specific time. In this case the "IMS" records are impacting their capacity -We also want an Agen...

PHI - Patient Health Information

How are you protecting PHI in the system?   Often for incident investigation and problem solving PHI is needed for reference by analysts.Do you take application security measures so that some IT staff are not authorized to view certain types of work ...

QR scanner/ Camera Scanner

Hi experts,Using servicenow can we open the QR scanner app on windows10 Laptop. So that we can scan Qr codes and open records in servicenow. Is this possible?

Video in KB article

Hello, We are trying to add videos to KB article, avi files do not play once uploaded via either URL or Attachment (they upload but just appear as a blank grey box). .mov and .mp4 work without issue. avi is added as a supported file type in the syste...

vijir by Mega Guru
  • 1517 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to limit concurrent session by user?

Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...

Twilio Integration

Hi! I hope this is the correct forum to post in. I apologize if it is not.  I'm still now to Community, so please bear with me. I'm trying to integrate my company's Twilio with one of our SN instances. I'm am very happy with my IVR flow in Twilio, bu...

PumpWerks by Tera Expert
  • 8517 Views
  • 4 replies
  • 1 helpfuls

Related Incidents tab in Incident table

Want a Related List tab in Incident table to store all related incident records (Not Parent/child relation but a Many-TO-Many Relationship) where we can edit the tab to add/remove relationship.

Resolved! Currency value not displaying 8 digit total sum

I am displaying total of multiple values in one currency field. But when sum is 8 digits it's showing something like 6.072 When the actual total of values is 60,701,831Attaching a screenshot for referenceCould someone please explain this behavior? Do...

Harshada3_0-1674560211773.png
Harshada3 by Tera Expert
  • 1781 Views
  • 11 replies
  • 0 helpfuls

Orphan CI's using Orphan rule in CMDB health

hi all, how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?