hello team, can you please help me on how can I create/configure a field on Incident table, which can pull caller's email id. tried with form layout but it is not showing in incident table columns. I don't want this field on Form level but, just want...
Good evening.I hope you are doing well.!Question: Create an Application with a table extending Task, integrate the source control and create a branch with Application Properties and create a System property module to your application. Create a system...
Hi, Is there a way to automate the remediation of duplicate CI's? The reason I'm asking is that we have several thousands of de-duplication tasks, and it is simply not a viable option to manually do them one at a time. Any tips or recommendations...
Hi, My issue is that people are able to select all itil users when the assignment is not populated. However when the group is first selected the assigned to is filtered on those members. Question is, is it possible to not allow people to pick an assi...
Hi, I am new to servicenow and I am trying to send from my gmail account to servicenow dev instance but it has no POP3 Account. So I manually configuring it. But in my configuration here is the error I just put Username: dev*****and my password t...
Hi all,I have a doubt, I need to give access to sc_request,sc_req_item,sc_task tables to non-itil users, so i used sn_request_write,catalog,sn_request_comments_write roles to those users, when i cheked that these roles cover itil it is not, but frien...
Hi Team, I need to integrate Device42 to ServiceNow CMDB, Can you please suggest on this step by step process. I have gone through below link, is this enough, While doing changes on this application do I need to select Scope Device4. Is Device42 AP...
Hi All,We have recently upgraded to Tokyo version. Now whenever user logged into the instance, it is landing to Dashboard page , in the page on top right cornder Create a Dashboard button is there. Need help to hide the button. Unable to find the sam...
Create a before insert business rule that checks will check to see if the logged in user is attempting to insert the role of admin or security_admin into a record on the sys_user table or sys_user_group table. If so the logged in user must be one of ...
Hi, hoping someone might know how to solve my calculate duration condundrum.I looking to use the below script to calculate end dates based on a working schedule and the addition of hours based on priority. I'm just writing these to a scratchpad.Probl...
Are you able to add the Related Search Results option to the Request Item form? We currently have the Search Knowledge option available on both the Incident and Request Item forms and would like to change them over to the Related Search Results optio...
Hello all,I have an requirement to close RITM when all the Respective Tasks get closed , So here is our workflow behaves interms of creating Task1. Workflow Will create 2 Tasks , Initially Single Task gets created post completing the initial task ano...
I have added a supervisor as a delegate to her staffs User profile. She gets the email notification when the User opens an Incident but is unable to view the Incident. When she clicks on the link in the email notification and logs in, she gets "Rec...
Hello Guys, I have set up a business rule which looks for changes to the additional comments field and then updates a custom field I created "Last Customer Update" with the current date value. This seems to be working well however I have overlooked t...
Hi All,I have a requirement that need to autopopulate user's company based on the logged user as default value , Actually on the Record producer there is account field that refered to Account table, and in the user form there is field company which ...
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