Resolved! How to enable subscription feature on a knowledge article in service now mobile app
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
Forum Posts
Planned start date and end date values are getting cleared on change request
Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessmen...
ECAB approval process for emergency change management
Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...
Resolved! Is it the best practice to use sys_id in Flow Designer Script
HI Team, I am using the below script in Flow designer and it works fine .Could you please let me know if it is best practice to use sys_id of a record directly in flow designer script.If not please let me know the alternatives we can use. Thank you...
Resolved! On Change Script having problems setting a Date Time field for a Catalog Item variable
I have a requirement to set a Date/Time field in a catalog item based on the Create Date of an associated record. 1. User chooses an Incident in a reference field. 2. On change script runs that populates the Date/Time field "Incident Created" with ...
Need to set reference field value in variable set on catalog task with business rule
Hi, I need to set the value of a reference field that is part of a variable set using a business rule. I know that the syntax for a non reference field would look something like current.variables.(variable set name).(field name) = x How would I incor...
show workflow link is not visible in related links in an requested item
hi, show workflow link is not visible in related links for some requested items. I have checked the UI actions to show workflow but everything seems to be ok. But i don't know what changes should i make. below are some ss of RITM and its UI actions....
Resolved! Additional column(s) in Reference lookup
Hi ServiceNow superstars, This is embarrassing but I can't get this to work... The requirement is to display Manager next to Assignment group as users search for assignment group in Incident record in Assignment group field. Something like this: I'...
Resolved! Interactive filter (checkbox)
Hi SNow community,Need your help, im having a hard time. Is there a way to create an interactive filter that shows as checkbox options (incident and request) and depending on the selection the reports are updated.Thanks in forwards
How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?
How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?
Resolved! Pop up Message to all logged in service desk users after P1 raised
Hi, How can I get a business rule message sim to show to all logged in users in the service desk group. It shows ok for myself as I created the incident, but i would like it to show to all the service desk users that are currently logged in no matter...
copy all attachments from child to parent record when child record is completed && delete the duplicate attachments from parent record when copying the attachments
I have done the work on coying all the attachments from parent to child record when child record is created and it works fine. Now, I need to copy all attachments from child to parent record when child record is completed && delete the duplicate atta...
Resolved! Show Different States on Process Flow Formatter on Change Request Form for different views
I have a requirement where I need to show Different stages on Change Request form based on the view selected. On Default view I need to show the same way as it is OOOB but on other view I need to show only 3 stages i.e. New, Scheduled, Closed and Can...
Resolved! Display custom VIP icon on Catalog item variable set
Hi I have a requirement to display a custom VIP icon at Catalog creation level for a variable set. I did the following and its working fine for REQ form level. - Image loaded to the db_image and then used a field style to display the icon whenever th...
Resolved! How to remove duplicate relationships on each affected CI ?
Hi Everyone,How can we restrict duplicate relationships on each affected CI and also Prevention the creation of new duplicate relationships (Patches::Patched by).Script Include has been written for this, still its effecting with duplicate CI's Scrip...
