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How to check inventory from catalog request.

Hi all, After a catalogue request is made for a specific item of hardware, how do we determine whether it is in stock? The task should be generated appropriately: if there is no stock, a procurement task should be generated; if there is stock, a fulf...

Resolved! Find duplicate users in two groups

Hi,It may sound simple but I can't wrap my head around this one at the moment.I have two groups and need to find users that are members of both. How can I show those in a report? I guess I should look at sys_user_gr_member table. It is easy to find a...

Thomas G by Tera Guru
  • 1172 Views
  • 10 replies
  • 3 helpfuls

Remove the inactive members

In the group many of them are inactive, so two things to be done:1. Remove the inactive members by running a fix script to fix the existing data2. Fix the code which removes the inactive members from the group.How to write fix script to remove the in...

siri27 by Tera Contributor
  • 1199 Views
  • 3 replies
  • 2 helpfuls

check box alignment

Morning Team ,  Is there a way  can we align the label of the checkbox to the right of the checkbox?currently we have and we want like below Thanks for your feedback and guidance !  

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pramn by Kilo Sage
  • 434 Views
  • 3 replies
  • 0 helpfuls

Show all reportees / subordinates

I have some users in sys_user who are managers as well as they are under some manager. I need to create a function which given a user's sys_id, it should return a json object with all it's reportees under him/her  (direct and indirect). Using recursi...

Order Guides - cascading variables to RITM's

I've got a question regarding cascading variables from the order guide (REQ) to the children (RITMs) that are created. this is for a new hire process where the RITM's need to show the variable and detail from the order guide, so that the RITM's and c...

CamUnderwood by Tera Contributor
  • 1079 Views
  • 6 replies
  • 0 helpfuls

ERROR: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: null

Hello, maybe some of you have experienced this issue before and will have any tips. Our stakeholders export data from CRM and then import it to ServiceNow through existing transform map. In some cases they get an error in the title and the upload fai...

karolisjon by Tera Contributor
  • 1361 Views
  • 1 replies
  • 0 helpfuls

Resolved! Lookup list not working on reference field in employee center?

Hi, The Lookup list option is not available on the employee center, however it is working on the Record Producer 'Try It' option. Can somebody please help me to fix this.First screenshot shows the possibility via the Try It option on the record produ...

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Daniel R2 by Kilo Sage
  • 844 Views
  • 4 replies
  • 1 helpfuls

what is database view?

how to create database view?and what are the beast practices to use database view

Sanem by Tera Contributor
  • 1614 Views
  • 6 replies
  • 2 helpfuls

Resolved! Matrix of agents and indicators - Performance Analytics

I'm looking to create a report of agents and indicators.  The user will input a date range and then the desired output is I can sort of get this with the OOB PA Analytics Hub using a breakdown on the assigned to field but only for one indicator at a...

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Set reference field value from flow designer action

Hi All, I am having a sample change requests field (list type) in table A. When the record on table A gets closed, I am triggering a change task to create. I need to populate change request (reference field) value with the values from the sample chan...

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Renu9 by Tera Contributor
  • 1727 Views
  • 16 replies
  • 0 helpfuls