What are ServiceNow SLA when your report an issue to HI?
What are ServiceNow SLA when your report an issue to HI?
Forum Posts
How to disable previous dates in calendar field in service catalog variable
How to disable previous dates in calendar field in service catalog variable
How to check performance issues in servicenow?
Hello Experts, we have a requirement to resolve all the performance related issues in our instance. But unfortunately, there is no information of where is the slowness exactly. we need to identify ourself and need to provide the fix. Could you pleas...
Requirement is to concatenate the string field
Hi Experts,Requirement is to concatenate the five field values and display the value in one field1.First part is From the first filed need to select first letter 'A' from the first word and First letter 'A' from the second word. I'm unable to achieve...
Dynamic variables on Service Catalog
Hi, We have a requirement as below, please help with your ideas on how to build this. Need to create a catalog item with reference to cmdb application table (around 500 applications), on the form when user selects an application we should dynamically...
Resolved! Business Rule to update the field with current date and time
Hello Guys, When ever a record gets inserted on incident table a datetime field is populated with current date and time. I have a field on the incident form which has type date/time. For that I have created the Before Business rule of insert type. Be...
Resolved! Making VIP users stand out in task/request lists.
Hi, I would like to make VIP users more obvious in a list of of tasks or requests. Does anyone have any suggestions on how to do this? Highlighting or small VIP image possibly? Thanks
Resolved! report showing average time to resolve a request items using performance analytics?
Hi, Can someone help me how to create a report showing average time to resolve a request item(RITM) using performance analytics?
Calling Processing script on click of UI page button
I have UI page and it have buttons such as 'Submit' & 'Cancel' and I want to execute processing script when user clicking on submit Can anyone please provide the solution? or link to the community
Resolved! How to set assignment group OR get assignment group in flow designer
Hi All, We have a subflow which looks at our certificates and checks if any have expired or are close to expiring. If there are certificates in this state then an incident is created. it is currently set up to use the input > certificate ci > assignm...
JAMF Integration
Has anyone used the official JAMF Integration that is available in the ServiceNow store? Any reviews or thoughts?
How to enable domain picker for Requestor (with no role ) or set visibility for multiple domain?
How to enable domain picker for Requestor (with no role ) or set visibility for multiple domains?My instance is domain-separated environment where one user as a requestor (with no role) is part of 2 domains/accounts. With Visibility domains, user can...
Extract a String from the Subject line in the Inbound Email Action.
Hi All, Please let me know how to extract the data from the Subject line of the Email in Inbound Email Action. Subject : VMM - 0000307658 - 0180 We need to extract 0000307658 and 0180 from the above subject line. Kindly help me as to how to extract ...
Multiple approvals in Flow designer
We have a catalog item, flow designer has been tagged to it for approvals.Catalog item is submitted.1) Firstly it sent to line manager approvals2) Secondly it goes for parallel approvals (Individual persons - 3 members approvals ) Issue here is when ...
Resolved! How to Redirect to Portal after Self Service Password Reset
I have a Link on the login page of the Service Portal, that takes the user to the OOTB Self Service Password Reset. User clicks on that, enters the User ID, Email Address, gets a message that an email has been sent, clicks on the [Done] button, the...
