Resolved! I need background script color to be black in the background but it is white now.
Hi All, My Background script was shwoing in Black earlier now it is showing white, I want it to be in Black. Please help me Thanks, Shilpa.
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Hi All, My Background script was shwoing in Black earlier now it is showing white, I want it to be in Black. Please help me Thanks, Shilpa.
Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach. Thanks in AdvanceSitarani
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...
I started receiving this error on Friday morning and not sure what is causing it. I upgraded to San Diego friday evening so im not sure why all of a sudden this started friday morning. I have received 21k repeat errors already today referencing di...
Hi, When building a change request item (record producer) in the Service Catalog, what is the best-practice for granting a non-admin user the ability to read from the 'cmdb_ci_service' table? For context: I have created a variable on the Catalog Ite...
Hi All, We have a two user criteria in which one is country based and another one is role based. To explain the scenario in detail, we have applied a country based user criteria under not available for to a catalog item as it should not be visible to...
HI team, I have to copy attachments from HR case to HR task. I tried below code Table : sn_hr_core_case After BRule with inssert and update. code should be:var sysID = current.sys_id; var CopyAttach = new GlideRecord('sn_hr_core_task'); CopyAtta...
Hi All,I'm facing one issue. We are doing bidirectional eBonding between two instances to copy incident records using flow designer and "ServiceNow remote instance spoke" and created flows on both the instances. However, the issue is it is going in ...
Hi Team, Inside incident form, we have customer field which is reference field of user table. when we search for a particular user by lookup using list, we are not able to find the user but when searched globally in the user table, we can find the us...
How to find what actions (UI Policies, BR's or Client scripts) running on specific field (on incident form) instead of checking configure all (table level).
When you see the role assigned to the User IDIs there a way to tell which group the ServiceNow role was assigned to or personally assigned?
After upgrading to San Diego the field watcher does not show the javascript log at the bottom of the page or nothing happens when clicking on the bug icon. Please suggest if any one faced similar issue and what is the solution for this. TIA ~AK
I am trying to link the knowledge article to my Request but as soon as I attach the knowledge article to my Request, so instead of showing the article content in description box, it is showing the article HTML code. Can someone please help me with th...
I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...