ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to restrict catalog item for the Role admin

Hello,I have a requirement that restrict admins for one catalog item.In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshotcan anyone help how to achieve this requirement Thanks in adv...

Resolved! Dynamic Filter: Incident Updated by != member of Assignment Group

I've been trying to find a way to get a dynamic filter working for use in condition builder on incident list view, in the Flow Designer, etc. The relevant filter people are looking for is "update by field | is not | a member of the assignment group" ...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
JP-ODU by Tera Guru
  • 3721 Views
  • 3 replies
  • 3 helpfuls

How to display more than 9 response templates for Agent Chat?

I am noticing that if there are more than 9 response templates set up for Agents to use for Agent Chat in Agent Workspace then only the first 9 templates appear for the Agent to see. The other response templates are available for the Agent to select ...

Justin21 by Tera Contributor
  • 1407 Views
  • 3 replies
  • 3 helpfuls

Resolved! Is there a response template limit on Agent Workspace?

Hello all,  Is there a response template limit on Agent Workspace? I have 14 templates tied to the Interactions table and can be used in Agent Chat but I have noticed that not all of them are visible. They are in alphabetical order by the short name ...

find_real_file.png find_real_file.png
YenGar by Mega Sage
  • 2169 Views
  • 5 replies
  • 5 helpfuls

Resolved! selectbox choices

Hi Guys,I was using select box type for a drop down variable in a catalog item. But the issue is when i tried the item. The variable is already on the First choice, I want to add --Please select-- instead of auto selecting the first choice. I dont wa...

rakesh8 by Tera Contributor
  • 841 Views
  • 5 replies
  • 1 helpfuls

Resolved! System settings - Notification preferences

Hello,Does anyone know where I can configure notification preferences globally, in essence I want to make some email notification optional to subscribe to however no luck so far. As usual its probably something really simple.  

AndrewRobinso1_0-1668076075025.png
Andrew_TND by Mega Sage
  • 751 Views
  • 1 replies
  • 1 helpfuls