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Resolved! Email notification not getting triggered

Hi All, I'm trying to trigger email notification through an event in two different ways. One is business rule and the other way is scheduled job, but there is no luck.When I'm trying with business rules, I can see the event got triggered but the emai...

JRY by Mega Guru
  • 1364 Views
  • 15 replies
  • 1 helpfuls

Resolved! Need to create a User profile through Record producer?

Hi All,  I need to crate recored producer which create the new user. We have 3 mandatory single line text variable in that item which is 1,first name 2. last name 3 email.When user sumbit the item new user record should create with below fallow field...

varma2 by Mega Sage
  • 1082 Views
  • 13 replies
  • 1 helpfuls

Flow Designer ( Multi Level approval )

Hi Team, Need your help here !... I have a requirement for multi level approval ( conditionally) --- Single level approval Conditionally. Ex : Once a submit a catalog item request & if condition satisfied then first approval triggered to 'X' group th...

Akshay35 by Tera Expert
  • 540 Views
  • 2 replies
  • 0 helpfuls

Need to change "requested for" for catalog items

Hello Everyone, I have a problem with service catalog whenever any one requested on behalf of any other user. Then after raising the request it will set requested for as the the requestor not "on behalf of user" Variable set is also fine see the belo...

Abhishek Rai by Tera Contributor
  • 1585 Views
  • 5 replies
  • 2 helpfuls

Best Practice or Correct Process for reusing an Asset

As I currently see it, an asset record and a ci record has a 1:1 relationship.  When there is a request to "decomission" a service, the CI and Asset records are set to 'Retired'.  In most cases this is okay as the server will no longer be needed howe...

aca by Kilo Contributor
  • 611 Views
  • 2 replies
  • 0 helpfuls

What is the Xpath CSS Selector in Guided tour Designer

Hi, guided tours which are not working due to incorrect configure of Xpath for the step which gives an error "Tour ended because the next step was not found."  Please explain what is XPath and CSS Selector? How can i correct the XPath

Nagamani2 by Tera Contributor
  • 681 Views
  • 1 replies
  • 0 helpfuls