I've got a need to check and make sure that a file attachment contains a certain name for Standard changes when the change moves to the scheduled state. So when the standard change moves to Scheduled, the script needs to check and make sure that the...
Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users. I thought to integrate Walk Up Experience in Serv...
Hi, I am getting the output as array of objects as below on the Script Include. var arrStore:[{"iteration":1,"fromDateVal":"2022-04-25","toDateVal":"2022-04-25"},{"iteration":2,"fromDateVal":"2022-04-26","toDateVal":"2022-04-26"},{"iteration":3,"from...
Hello, I have a requirement to show all configuration items associated with the service Reference: CMDB_CI_Service table to show all configuration items associated with the service "SAP Enterprise Services"; Thanks in Advance
Hello all, Please pardon me if I do not properly articulate my requirements but I am willing to provide answer or additional contexts to what I need. My requirements is to build a PA dashboard to show: 1. Total # of Open Access Tasks 2. Open Access T...
What to pass as an Input from the script to the subflow input mentioned below ?I have tried sending sysid as well as GlideObject but this doesn't work
Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error. ...
Hi there, I have some variables. I want to make them visible & editable in one task and Visble and read-only in the other tasks.
I want to run background scripts to update resolved date to current date and time var gr = new GlideRecord('sn_customerservice_case'); gr.addQuery("sys_id","3751d2e11be113d9c4bcb7d"); gs.print(gr.getRowCount()); gr.query(); while(gr.next()) { gr.s...
Our service desk uses "My Work" to manage their incidents and requests. They need to add two columns to the “Tasks” view for “My Work” (see attached screen shot). Can this be done? and if so how? “Affected user” (u_affected_user) (field) from the I...
I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...
Hi, I always get confused with this property glide.ts.max_wildcard_expansion and what it does?Can someone please explain it?Any help will be appreciated. Thanks and Regards, Vasu
Hi All, Hope everyone is doing good. I am working on a catalog form with Variables, Name (reference to User table), Department, Work Location, Telephone, Email. When value changes in Name variable, all the other variables get populated automatically ...
User has board member access but still getting below error when trying to open the board (board is visible but getting error while trying to access it). Board has been created for Ticket table. Also, please suggest 1.Any role if user should able to c...
Hi All, The requirement is to calculate the duration between Incident Creation time to Resolver Group Assignment time. Could you please assist how to do this. We need to create a metric for each incident. Eg: Inc000001 Created and Assigned to SD -> ...