I would like to create Test Cases for completing a Normal Change Request. In our configuration users are required to fill out a Risk Assessment. When they click on the Risk Assessment button a modal window pops up and is displayed. They click on the ...
Hi everyone, Good day! I created a clickable link in Service Catalog using Widgets I did the configuration via Service Portal > Widgets.I need help on how I can translate the "CLICK HERE" to a different language. I also need to translate the transla...
Hi All, I'm trying to trigger email notification through an event in two different ways. One is business rule and the other way is scheduled job, but there is no luck.When I'm trying with business rules, I can see the event got triggered but the emai...
Hi All, I need to crate recored producer which create the new user. We have 3 mandatory single line text variable in that item which is 1,first name 2. last name 3 email.When user sumbit the item new user record should create with below fallow field...
I have 2 fields from the form.1. Model Category (Reference field)2. Model Sub Category (Choice field) We have below fields from the Model category value:ComputerMobile DevicePrinterPeripheralDisplay hardware Now, I want to list Model Sub Category (Ch...
I am unable to see related list in the form for particular record other records able to see but it is already configured please refer the screenshotPlease help me
Hi Team, Need your help here !... I have a requirement for multi level approval ( conditionally) --- Single level approval Conditionally. Ex : Once a submit a catalog item request & if condition satisfied then first approval triggered to 'X' group th...
Hello everyone,We are starting with Universal Request and the button Create Request opens in Service Catalog in the ITIL view, we would like to make it open in our Service Catalog page in the portal view.To accomplish that, I've modified the URL vari...
Was curious on how to change the configuration of the Change Window. Reviewed submitted comments and dont see further drilling to the Calendar to segment forward schedule. We want to use the out of the box solution but want to add more value by color...
By mistakenly deleted remote instance(sys_update_set_source ) record. I unable to recovery it. 1.I have checked in deleted records and delete recovery table table it is not found.Please help me how to recovery that record
Hi All, i need to hide remove all and cross buttons from multirow variable set .
Hello Everyone, I have a problem with service catalog whenever any one requested on behalf of any other user. Then after raising the request it will set requested for as the the requestor not "on behalf of user" Variable set is also fine see the belo...
Upon Incident Resolution, the assignee will fill out Actual Start/Actual End and Outage Record type fields on the incident form and these fields will be populated automatically on the Outage record. For this i have created after business rule, and me...
I want to search the list of users in sys_user for records that have values ​​with a comma character in the user_name field, but the "is one of" filter does not allow me to do that search. Any idea how to find them? Thanks.
As I currently see it, an asset record and a ci record has a 1:1 relationship. When there is a request to "decomission" a service, the CI and Asset records are set to 'Retired'. In most cases this is okay as the server will no longer be needed howe...
