Resolved! How to Map variables of RITM Table to fields in INCIDENT in javascript
HI All, Could you suggest javascript code to how to Map variables present in RITM to fields in INCIDENT table. Thanks
Forum Posts
how to show the back end value of the field on the form
how to show the back end value of the field on the form
Rename any script include with a duplicate name with a unique name.
Hi Team, Does any one have an idea on how we replace duplicate names with script include. For Example : Name: msteams i have see this script include twice. 1)How do i fix this. 2)How do i know if this script include is used either in business rule ...
Resolved! How to add assignment group and Manager in cc using email script
Add in cc 1.Assignment group 2.Manger table: Change request
Resolved! Auto populate user information on Load
Hello everyone,So I need to auto fill User information based on the current logged in User. I did search the community and found loads of suggestions but mostlywhen a user is selected and the related other fields are populated.I tried to set the foll...
Access Restriction on RITM - Assignment Groups and Approvers
Hi Our organisation requires to restrict access to RITMs based on the assignment groups. For example, the members of assignment group A should be able to view only RIMTs assigned to group A. When a member is in two assignment groups (A & B), he shoul...
Resolved! Catalog UI Policies to show/hide variables based on "grant" or "revoke" variable option
I have 2 UI Policies to show variables based on a select box option of another variable. 1. If access_type = grant (order 100) Then show the following variables: itil_license, approver_license, add_to_group, additional_role_SNOW 2. If access_type =...
Data lookup definition not working onchange
There is a requirement to set a field based on data definition lookup (similar to priority) but as below Based on A & B , derive C. Based on X & Y, derive Z. And based on C & Z, set the final value in field K. We created on lookup rules for all the ...
Resolved by <=> Assigned to
I need to create a report of who resolved an incident, when it may have been re-assigned to another member of the same assignment group for resolution, and then was resolved by someone else in the same assignment group. I can't use reassignment count...
Resolved! Create a new record in child table based on a field in parent table - can we achieve it through BR. Please suggest
BR to Create a new record in child table based on a field in parent table? Thanks in Advance.
Create form Template with name Create NDA Contract
Hi Team, The product development group wants to speed up and simplify the creation of Contracts for non-disclosure agreements. 1. Create a form template that anyone can use to apply the necessary field values specific to non-disclosure agreement cont...
How to convert Date Time field value to ISO format value
I have written below script on the "sn_customerservice_case" table to convert date time field value to ISO format.var updated = current.getDisplayValue('sys_updated_on'); var dt = updated.split(' '); var f = dt[0].split('-'); var...
Resolved! In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired.
Hi All, In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired. In field when I apply filter no records come up with stat...
How to display Flow Variable in RITM and SCTASK ?
Hello Experts, I am using two Flow Variables in a Catalog item flow designer. But even I can use the variable values in SCTASK, but the variable values are not showing in the variable section of both RITM or SCTASK. Can somebody please help me how to...
How I can copy worknotes from Incident → Child Incidents and Incident Tasks
How I can copy worknotes from Incident → Child Incidents and Incident Tasks
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