Hi Team, i have created customer changes record producer for change req mgmnt i have created a catalog client script to load put some values i have written alert to check that script is reachable or not i found issue with some users and a patter...
Hi All, I have a requirement to create a parent incident on the basis of child incidents selected in the incident table by clicking a button in the banner with many to one relation(i.e. for multiple incidents selected one parent incident to be create...
Hi all, We have a notification set up to notify users that they have been added to the watchlist, which sends the to the watchlist group. However, when an additional user is added, it sends the notification to everyone on the watchlist, even if they ...
Hi All, I have Requirement , How change state value using UI action button . i have design workflow, in HR state If condition is there . Card is needed if its "Yes "state has to go amex Admin state value 6 its is "No" state has to go master adimin st...
Hi Team, I want to hide form sections based on the condition. we have created 2 form sections, both the form sections has certain fields, and fields with mandatory too. Now, when i try to hide the form section using g_form.setSectionDisplay('<form s...
I have a requirement to hide section without condition - can I achieve this through a UI policy? I tried this option no luck.. On the When to apply tab, add your conditions. On the Script tab, select "Run Scripts" then enter the following Execute if...
Change the icon for knowledge articles in service portal search results Hi All, I am trying to change the “knowledge” related icon as shown below in the service portal: How to change the search results: Means, I want to change th...
I am able to create an incident in one instance from another instance in ServiceNow. The issue is with dynamic update of STATE and WORKNOTES. I have create a scripted REST API in the target instance and when I use REST API explorer to update incident...
Hi everyone. So I'm trying to leverage the new Change flows in a mixed world where we still have workflows. In this case it's a good starting point for transitioning into that world. So, I've read up on it. The various plugins should be installed as ...
Hi All, I have below business requirement In my catalog form i have two variables 1. Target number - which is reference to target table 2. Complaint - as select box(yes/no) if we select a target number in first variable as TGT1234(inside that " T...
I want to allow user to select date and time if is more than 15 minutes from current date and time. Below onChange client script I am not able to select previous date but I am able to select anytime after current time. I want to allow only to select ...
Hi, I need to create a Service Request record through a flow designer based on some trigger condition. Along with REQ I also need to get RITM and SCTask through the flow designer for the respective Request. I am only able to generate REQ through crea...
We're toying with Agent Workspace on our PoC instance and can't get Agent Assist to show for users who aren't admins but have it itil role. I've set it up on my personal dev instance and it works fine for non-admins who have the itil role. The non...
Hello, Attempting to spin up the Coaching Module, and our first effort will be based on Surveys taken by the L2 team. Example: When the Survey Taker answers "No" on a particular Choice question, we are expecting it to create a Coaching Assessment. _...
When a user tries to query/filter the Requested Items table on the Item field, they are seeing catalog items that aren't used. I don't see a way to set default filters. I also tried creating a reference qualifier on the item field as well as create a...
