I have an issue to create similar catalogue items need to be add multiple times in one order guide based on the required numbers Like an example if we have 2 catalogues: 1. Catalogue A a. Priority, Document ID b. Multi Level Variable set S.NoStepsD...
Need to highlight the ticket number for incident and for RITM on the survey question page and this is also need to visible in portal view too.
Hello All, I have a requirement to get the total number of incidents being resolved within 15 minutes of their creation using PA Indicator which will in turn be used in the formula Indicator to calculate further based on needs. I've created the belo...
Hi, I have a requirement to get the records count which was created between start and end date using fix script. It was worked, when I try the below query condition using static way like directly added date and time. var incident = new GlideRecord("i...
I wanna check if "last discovered" date is greater than 30 days of the current date. please help me to rectify below script. will client script applied on database instance class is applicable to all its child classes? i wanna make it applicable to a...
Hi experts, When a change task is created under a change request, then the assigned to from the change task should be populated in the parent change request in additional assignee list. If multiple change tasks were created under change request all t...
Hello Community, We created a new form for our service portal that uses the INC table. This form has a collector list field labeled "Which room has the problem" to choose a classroom from. How do I make a report to pick up that classroom data that th...
Hello everyone, Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year...
Hi Team, in the flow designer properties we have a option called "run as" with the options 1.system user 2.user who initiates session. but it is possible to set for a specific user like if "it integrator" user needs to set as run as. can anyone sugge...
Hi, We have built a CMDB system in our instance and want to migrate it to other instance. We can't clone the environment as there are other application we don't want to move to other instance. What are available options to migrate only CMDB to anothe...
Hi All, I want to show flag article button when an article is published. Currently, i am not able to see the flag article button. I checked the relevant properties, they all are set to true. Still i am not able to see the flag article button. So the ...
I have requirement where I need to populate values into single line text "AD Groups to remove" based on another reference field. But in the single line text field we have a default value. So we need add another values based on the field based on the ...
Hello Experts, I have a catalog item, When i submit a request ten it should create a user record in a custom table. the requirement is not to create a duplicate user in that custom table, So i have written a script that should throw an error message ...
Hi Experts,We have created new SRM forms for our applications. But we are not receiving email notifications when a ticket has been assigned to our support group.Analysis : DL is working fine.Checked email logs, email notifications receiving for grou...
Hi All, I have set values configured in the workflow to set 'State' values depending on contract process. It works fine for 'Renewal' and having issues when extension of the contract. However workflow path goes on the right way, but value is not upda...
