Hi, My issue is that people are able to select all itil users when the assignment is not populated. However when the group is first selected the assigned to is filtered on those members. Question is, is it possible to not allow people to pick an assi...
Hi, I am new to servicenow and I am trying to send from my gmail account to servicenow dev instance but it has no POP3 Account. So I manually configuring it. But in my configuration here is the error I just put Username: dev*****and my password t...
Hi all,I have a doubt, I need to give access to sc_request,sc_req_item,sc_task tables to non-itil users, so i used sn_request_write,catalog,sn_request_comments_write roles to those users, when i cheked that these roles cover itil it is not, but frien...
Hi Team, I need to integrate Device42 to ServiceNow CMDB, Can you please suggest on this step by step process. I have gone through below link, is this enough, While doing changes on this application do I need to select Scope Device4. Is Device42 AP...
Hi All,We have recently upgraded to Tokyo version. Now whenever user logged into the instance, it is landing to Dashboard page , in the page on top right cornder Create a Dashboard button is there. Need help to hide the button. Unable to find the sam...
Create a before insert business rule that checks will check to see if the logged in user is attempting to insert the role of admin or security_admin into a record on the sys_user table or sys_user_group table. If so the logged in user must be one of ...
Hi, hoping someone might know how to solve my calculate duration condundrum.I looking to use the below script to calculate end dates based on a working schedule and the addition of hours based on priority. I'm just writing these to a scratchpad.Probl...
Are you able to add the Related Search Results option to the Request Item form? We currently have the Search Knowledge option available on both the Incident and Request Item forms and would like to change them over to the Related Search Results optio...
Hello all,I have an requirement to close RITM when all the Respective Tasks get closed , So here is our workflow behaves interms of creating Task1. Workflow Will create 2 Tasks , Initially Single Task gets created post completing the initial task ano...
I have added a supervisor as a delegate to her staffs User profile. She gets the email notification when the User opens an Incident but is unable to view the Incident. When she clicks on the link in the email notification and logs in, she gets "Rec...
Hi All,I have a requirement that when approver approves the RITM then story will create and story number should be display in related list of the RITM and same in the variable data in this RITM show copied to created story instead of creating the ca...
Hello Guys, I have set up a business rule which looks for changes to the additional comments field and then updates a custom field I created "Last Customer Update" with the current date value. This seems to be working well however I have overlooked t...
Hi All,I have a requirement that need to autopopulate user's company based on the logged user as default value , Actually on the Record producer there is account field that refered to Account table, and in the user form there is field company which ...
Hello all. I'm new to Service Now so I'm till learning the ropes. My first task as a new admin is to enable a couple of plugins that require user accounts created with 'web service access only' enabled. Unfortunately, when I create new users this che...
Hi all, I am configuring a notification on 'task_sla' table to send a notification when an incident breaches while the requester is a specific user (for example CEO). The notification works fine except that I got stuck where I could not jump from 'ta...
