ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Table Column Variables not Visible on Report

Hey guys, I made a table that gets certain variables from a form once the form is submitted. The table is as follows:   This table gets User Names, the RITMs and the Date variable from the form.I wanted to create a report with all three of these var...

find_real_file.png find_real_file.png
Raza156 by Kilo Contributor
  • 4586 Views
  • 11 replies
  • 2 helpfuls

Resolved! Unable to copy(make duplicate) record producer

Hi, I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false ...

GD11 by Tera Expert
  • 1826 Views
  • 10 replies
  • 3 helpfuls

Resolved! How to fetch Sys property values in client script

Hi All,We have a custom field on the knowledge form called "Content Owner Group", If "Ownership Group" is from one of the specific groups( around 100 groups), I need to populate the  Content Owner Group  as "XYZ" group.I cannot use UI policy, Got som...

Saranya2 by Tera Contributor
  • 1822 Views
  • 8 replies
  • 0 helpfuls

how to delete few rows from mrvs based on a select box variable?

Hello , We have a MRVS , inside that we have 3 variables ( days: select box type, choices: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All, Weekdays, Weekend) Requirement: suppose if I select days : Monday, Start time: 10:00 ,Stop...

shabbir5 by Tera Guru
  • 771 Views
  • 5 replies
  • 0 helpfuls

Query on Change request 'scheduled' and 'implement' phase

Docs says this:State: ScheduledNo activities take place at Scheduled state.  The change is fully approved for implementation and is only waiting for the Planned start date to be met.  Once this occurs the change can be moved to Implement state using ...

Suggy by Giga Sage
  • 2042 Views
  • 3 replies
  • 2 helpfuls

Resolved! Custom URL SSL Certification expired

Hi,We have set up a custom URL to access the ServiceNow instance. Since yesterday's custom URL is not working, it shows SSL certification is expired.  I checked X.509 Certificates but couldn't find any expired certifications.  Can anyone help me to f...

Sachintha by Tera Expert
  • 2028 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to link IMS record with an existing Incident/Service Request?

1. Is there a way to link an IMS record with an existing Incident/Service Request. Both IMS and ticket status is Active.Scenario: User visit Tech Lounge, an IMS created. Tech agent then found that user had an existing Incident ticket opened prior to ...

Ceci Looi by Tera Contributor
  • 2049 Views
  • 3 replies
  • 1 helpfuls

All variables are visible in RITM

I have a select box field with multiple choices and based on that fields will be shown/hidden. After RITM is submitted, in the variables tab, all fields are visible including mandatory. I've checked the UI policies which looks good. Even I tried to h...

Vikram3 by Giga Guru
  • 907 Views
  • 2 replies
  • 1 helpfuls

Resolved! How remove selected values from a list collector

Hi,I have a requirement to remove list collector selected values if we selection is more than 3 values.I should be able to enter the 4th value the list collector should not accept the 4th value when the user enters beyond 3 values. It should remove t...

Hari1 by Mega Sage
  • 1571 Views
  • 6 replies
  • 1 helpfuls

Image in service portal is not appearing properly

Hi All, I have a requirement to keep the image in top and place the widgets below. so i have added a container and added image in it. But it is appearing as single line. How to define the width or height to the image.In order to know the class , insp...

find_real_file.png
kushi1 by Tera Contributor
  • 1990 Views
  • 3 replies
  • 0 helpfuls