Business Rule issue - triggers twice when comment is updated via email

[Hanumant Madan1]

Dear Team,

We have business rule : Jira_Webhook_Commentsupdate.

This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value.

In regular scenarios i.e.: when someone updates comment using Incident form, the trigger works fine and BR gets executed as expected.

But when someone updates the comments via email , the BR gets executed twice and we are unable to identify if this is something to do with BR filter, as only single comment gets updated on INC via email, then why BR runs two times.

Any advise on this, why BR triggers twice when comment gets updated via email?

Attached rule.

Regards,
Hanumant

[Hanumant Madan1 · Accepted solution]

Hi All,

We resolved this by moving field action from UI under action tab into the Script and this got resolved.

Not sure what field action in Action tab was causing, but this is now resolved.

Regards,

HM