Business Rules Setting Priority of incident default to High if the user is from a group

[SudhirOjha]

HI All,

need to make priority high of any incident created by a set of people/group.

But Data lookup is taking precedence in assigning the priority over business rule.

Any idea how this can be implemented using business rule or any other method to do this?

Thanks

Sudhir

[simonbergstedt]

How about letting the BR use the same priority lookup that happens normally and set the impact/urgency instead of the setting the priority directly?

[SudhirOjha]

sorry not working

[Coleton · Accepted solution]

Is 'Data Lookup' another BR you're referring to? Could you please clarify this?

Otherwise, make a BR that does the following:

Table: Incident

When to Run: On Insert

Filter Conditions: Assignment group = <Specific Group Name> or <Specified Users>

Set Field Values: Priority - To - High

[SanjivMeher]

Can you change the order of the business rule to 10000 and see if that works?