Business Rules Setting Priority of incident default to High if the user is from a group

[SudhirOjha]

HI All,

need to make priority high of any incident created by a set of people/group.

But Data lookup is taking precedence in assigning the priority over business rule.

Any idea how this can be implemented using business rule or any other method to do this?

Thanks

Sudhir

[SudhirOjha]

priority lookup rule having more precedence than business rules

[SudhirOjha]

sorry not working

[SanjivMeher]

This link should help

https://community.servicenow.com/community?id=community_question&sys_id=c4b907e5db5cdbc01dcaf3231f96...

[SudhirOjha]

sorry sanjiv- It will disable the data lookup.

We don't want to disable that

We want that whenever a user who is specific client creates a ticket- its priority should always set to High.

for other users it should use the same matrix

But when i do this using business rule- the data lookup/priority takes precedence.

Thanks

sudhir

[SanjivMeher]

It wont disable the lookup on the UI. You can keep the Run on Insert and Run on form Change active. Only deactivate Run on Update. Are there chances, somebody may update it from background?